This is my third and final visit to this establishment. Since they are so close, we were attempting to tweak the cuts so that we could continue to use someplace very convenient. This is the second time they have failed to follow instructions. I am not sure the intake person even understands instructions. Certainly she either does not relate said instructions to the groomer or groomer doesn't care. One of the schnauzers has a thin beautiful row of black hair above her eyes. Their instructions were to leave these apparent lashes as is and cut the eyebrows with the normal slant. Apparently that is too difficult to convey to the groomer or too difficult for the groomer to do, as they were cut with the eyebrows. The Dorkie's ears were supposed to be trimmed close. They were not. Further one of the dogs had a note in her chart from previous experiences that she got anxiety if placed in a high kennel, yet place her in the high kennel they did with the result being that she became too anxious for them to cut her today. The border collie had a wound on his inside of his back leg and they felt they could not groom him until I addressed this issue with his vet. His local Vet had already addressed the issue of infection clearing up the infection and referred us back to the place that had originally performed the surgery. Despite knowing this as I dropped all four dogs off, I was called to be informed not only that they would not be able to groom him, but that I must come and get him now, instead of them putting him back in the kennel and waiting until the other dogs were groomed. As I was conducting business downtown at the time of the call I had to send someone else to pick him up and then again when they called again saying that two of the dogs were done and that they couldn't do the last one as she had become too anxious from being placed in the high kennel. As such I did see the eyelash failure until I got home. I called and asked to either speak with the manger/owner or have her call me back. After a brief hold the same girl I been talking with cane back on and said, "You can just bring them back in tomorrow." No miss I will not he bringing them back in tomorrow or ever! Poor customer service when a manager will not speak to someone with a complaint read more