The manager cut our dog while grooming her, didn't bandage it and was going to send her home that…read moreway. I noticed after we left and she was squatting to pee. Cut deep down in the loose skin by back leg you can see the meat of the leg 1/2 in long area of skin missing almost the size of a dime. Then didn't act remorseful just said, "we have insurance if you want to take her to the vet". I was so mad. I wanted to punch this woman in the face! She hasn't stopped shaking since I picked her up. I mean she didn't even bandage it I had to take her back in and request it! She put antibiotic ointment and a band aid on it. And the hair cut is the WORST she has ever had. It's as bad as when we groomed her ourselves during Covid. Never again!

5 STARS! We cannot recommend enough! Our old boy has visited several times over the past 3 years,…read morealways coming home looking beautiful. Yesterday, he had a medical emergency while at the salon. Staff immediately called us and dealt with the situation with empathy and love throughout. Upon returning to thank staff and let Sabrina see that our boy was doing ok, the caring approach continued. Wonderful staff and fantastic services. Highly recommend as a local, caring s-paw for your fur babies.

Been here twice. The first time the store was dirty and the bags of food had bugs on them. The…read moresecond time I had an issue with a purchase to which they showed absolutely TERRIBLE customer service and the issue remained unresolved. Will not be back. STRONGLY do not recommend giving your business to this location.

We just went into this store for the first time since moving to Mount Holly, and we had an amazing…read moreexperience! Angel was such a kind, and hardworking person! He answered any questions we had, and helped us sign up to become a rewards member! Highly recommend this place and we will continue to support this business as long as we're here! Thank you again, Angel!

I'm here once a week buying my Sugars food. The staff are…read morealways nice & helpful. My word of advice if you like saving money is to check prices online on their website & if it's cheaper, they'll price match!!! Also you can sign up to receive text messages & you'll get coupons. Just this week I got $20 coupon if I spend $60.

Will not be return to IKEA Blvd for grooming anymore. Gave chance after chance. My dog has been…read moregoing since a baby and the service from then to now is horrible. Never let Julia or Gabrielle groom your pet. Never had issue with pet smart until them in 6 years besides giving my dog his bandana on his visits which were in his deluxe package and half grinding his nails. But time to move on. Praying for something better

I'm a little upset. I brought my dog in for a full groom, nail trim, and teeth brush. All was well…read moreuntil we returned home & noticed her paw was covered in dried blood. I reached out to the business & they stated "they didn't think to tell" me upon picking her up from her groom. I was not aware & after paying for a full service she was sent home with dried blood in her paw. I can understand mistakes happen, but transparency & trying to fix the issue goes a long way. We won't be returning after this.

There was a misunderstanding with the booking of my cats appointment. The lady who called me today…read moreappeared to be very rude to me toward something I knew nothing about. It's so funny that I was very apologetic and professional with her however she was very nasty and unprofessional with me and hung up while I was talking. If you're the one I spoke to today be lucky that you caught me on a good day because I could've very easily went off on you for your attitude toward me from something that WAS NOT my fault! Thank your gods and entities around you especially after I was very apologetic over something that had nothing to do with me. In the future don't do it again, watch how you speak to people. Have a good day.

I had a very disappointing experience with Aqua World…read more Before making the trip, I spoke with them over the phone and clearly explained the size of the fish I was bringing -- approximately one foot each. We agreed on a trade based on that information. I then drove about two hours to the shop. When I arrived, they placed the fish in their tank and then told me they were "too big" for their system. This was confusing because I had already been very clear about their size during our phone conversation. After driving such a long distance, it was frustrating to have them change their position. The fish were slightly stressed from transport, which is normal after a two-hour drive, but they were healthy. I was told they "weren't happy with the way they looked," and no trade was offered at all. Not even a partial trade. Overall, it felt like a waste of time and gas, especially after we had already discussed and agreed on the details beforehand. I just wish they had honored their word or at least tried to work something out. Very disappointing experience.

New store. The most amazing fish. Some that I had never seen. Great owner. Definitely worth a visit.read more

The two sisters we received from Trip gave us the best (nearly 14 years) of our lives. Up until…read moretheir last days we received compliments on how beautiful and well behaved they were. I've heard stories of hyper or destructive Labs, our were neither. Our baby girls were gentle with our human baby girls from the day we brought them home from hospital. Neither dog ever broke or chewed anything. Both Labs were extremely easy to train. Our two silly angels. Trip and Tripper were amazing! We knew nothing about dogs but they quickly and patiently taught us everything we needed to know. They instantly became like family and even visited us in California. Best breed and best, most responsible, breeder!

Edited to reply to the "business": The only reason Tripp won his suit against me, is because he…read moresued me person to person. The reason I lost my countersuit was because I sued Tripp back, when I should have sued Labpups.com LLC instead for the false advertisement that led to the purchase of a dog that gave me hell for the last year, before having to be rehomed due to detrimental behaviors with my other animals and young children. It was a technicality that Tripp played all too well with his court room experience. The judge stated for the record (which I can provide proof of), that I do indeed have a case against Labpups.com LLC for the issues I've stated, so do with that as you wish. Please heed my warning on not doing business with these people, as I should have done myself from the multitude of bad reviews dating back even before mine (some going as far as a decade ago). Thank you for reading. -------- I had a very troubling experience with LabPups.com LLC and Tripp Wood Jr. and I strongly urge anyone considering this company to proceed with extreme caution. I would not recommend this breeder based on my experience. I was sold a puppy at around "7" weeks old, while federal guidelines recommend 8 weeks minimum for separating a puppy from its litter, and in hindsight I believe the timing may have contributed to some of the issues I experienced. The dog was advertised as an "AKC non-hyper family" dog, but that description did not match reality at all. My dog was extremely high-energy, difficult to manage, and nowhere near the calm, family-friendly temperament that was promised. It felt very misleading compared to what I was told before bringing him home. Raising a puppy always requires effort, but this went far beyond normal expectations and made the transition much more challenging than it should have been. This being said, Tripp Jr. offered a board and train 3-week program. While my dog was in their care for the program, my dog returned with injuries that were not communicated to me at any point during the training process. This was extremely upsetting, and I will be attaching photo documentation so others can see exactly what I observed upon my dog's return. In addition to that, the training itself fell far short of what was represented. Based on my experience, the results did not meet reasonable expectations and did not align with the agreement that was discussed beforehand. Within a month he was back to prior behaviors, if not worse than before. I would also strongly recommend that any business dealings be handled directly through the LLC with clear written agreements and documented terms. Based on my experience, it's important to avoid informal arrangements or side agreements with individuals and to keep everything structured, documented, and transparent from the start. When going to court, it's easy to deflect blame to the LLC instead of the individual, as I unfortunately learned myself today. Because of these concerns, I encourage others to do thorough research before moving forward. You can search publicly available records here and just search "Tripp Wood" where you'll see results of litigation on both the father and son that run this business: https://portal-nc.tylertech.cloud/Portal/Home (spoiler alert, not the first time they've been to court!) I recommend asking detailed questions, getting everything in writing, and carefully evaluating whether this company is the right fit before trusting them with an addition to your family, or any level of obedience training.

I appreciate the cashier. I think his name may have been Deshawn, for taking the time to explain…read moresome questions that I had about the differences in food and treats. He was very helpful and friendly, and I felt like he provided great customer service. All the staff is always friendly and helpful hete!

I have been a loyal customer here for years--not only purchasing food, litter, and treats for my…read morepets, but also using your grooming services for my dog. Until today, I have never had any issues. When I arrived to drop off my dog, River, for his grooming appointment, I was told I needed to provide updated rabies vaccination records, which I would have to obtain from my vet. Unfortunately, the vet's office was closed. My groomer, Kayla, explained that she was legally unable to groom him without that information, which I completely understand. I went back to my car, searched my phone for any record, and returned to let them know I did not have it. I also explained that I had not been informed beforehand that his updated rabies information was missing from your records. At that point, another staff member chimed in from the back and very rudely stated that this information had been included in a text. The way she spoke was unprofessional and dismissive. If important information like rabies records is required, it should be clearly communicated in a separate, direct message--not hidden at the bottom of a general confirmation text. Instead of showing understanding or kindness, this employee was disrespectful and showed no sense of customer service. The entire encounter was unpleasant, and I left feeling frustrated. When I spoke with the manager, all I was told was that she would "speak to the employee." That is not enough to address the situation. This experience has completely changed my view of your company, and I will no longer be bringing my business here. It's disappointing to see a place I trusted for years show such a lack of professionalism, courtesy, and basic customer care. I will never return here to any location and I advise nobody else does either. Specifically this address is: 7601 Pineville-Matthews Rd Charlotte NC You've lost a loyal customer and left me with nothing good to share in support. As the rude lady said with a sarcastic rude tone as I left "have a good day" what a joke. If I could give zero stars, I would.

Great local pet store with a pet wash service located inside! Its $10 for one token which basically…read moregives you 10min. Plenty of time for a simple shower for your dog. They have everything to soap, rinse & flea prevention soap. All the employees are super friendly, efficient and very helpful. They also provide you with some towels. They sell a bunch of treats, foods, accessories, treats for animals. Cute little shop and will continue to come here especially for the self wash station.

Pet in the city is a fully stocked pet store! I dropped by a few weeks ago to just browse and there…read morewas a ton of natural and/or locally sourced food, treats, toys, and anything else you could need. I definitely walked away a little bit lighter but my picky foster pup loved everything that I got him so a win is a win!

I've kept tropical fish for decades. It's a fun and peaceful hobby that I've enjoyed since I was a…read morechild. In all these years, I've never seen a shop like C-Macs. It's a local family owned place that is really into the hobby, not just profit margins. I had a Rafael Catfish that died after 31 years. Regular big retailers would have laughed, but Cindy actually cared ordered two new ones just for me, They're in my tank now, doing fine. In addition to maybe a hundred tanks of fish, they have every medicine, filter, and gizmo you could imagine, on shelves on the walls from floor to ceiling. They're also very nice people. If I could give more stars, I would.

The customer service is amazing. Everyone is super helpful and they are knowledgeable about the…read moredifferent types of fish they sell and the environments they should be in. The prices of the fish vary but super affordable. Fresh water and Salt water fish/eels/starfish. Colorful. Cozy store.

Robin and her team are top notch! Extremely customer…read morefriendly. LOVE Kat! She is awesome and my pups love her!

I took my 6 month old corgi puppy to Barks, Bones, & Biscuits Bakery for grooming, and I couldn't…read morebe happier! Kat did an amazing job--she hand-scissored the cutest little heart shape on his backside and was somehow able to file down his long nails (which I haven't managed before). My pup absolutely loved her, and it's clear she really cares about the dogs she works with. I'll definitely be back. Highly recommend!