Will not be return to IKEA Blvd for grooming anymore. Gave chance after chance. My dog has been going since a baby and the service from then to now is horrible. Never let Julia or Gabrielle groom your pet. Never had issue with pet smart until them in 6 years besides giving my dog his bandana on his visits which were in his deluxe package and half grinding his nails. But time to move on. Praying for something better read more

I like coming to this location because they always have my furbaby's food in stock. It's clean doesn't smell of animals and lines aren't long and someone is always at the registers. They do have cool events for the pest around Christmas time. read more

PetSmart - Pet Stores Near Me - Charlotte, North Carolina

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I've been a Guinea pig parent for over 6 years and have never encountered ringworm until I brought a Guinea pig from this location. I previously had two guineas, one died of cancer and I thought it would be a good idea for my other Guinea to have a companion. I put freshly washed linen in their cage and let them meet. After two day of having her I noticed a rash near her eye and did research and separated her from my other Guinea. I brought her back into the store and they confirmed, treated her ringworm and gave me a refund. They said they would call back after she's treated but never did. 2/3 weeks have gone by and now my other Guinea has ringworm that she did not have before. I called and spoke to the unhelpful manager, Oliver who said there is nothing they can do. An associate told me they check their animals for infections before customers buy them but that's a complete lie. (In addition to the ringworm her stool was loose which means something is wrong internally or she's eating too many veggies. Petsmart doesn't feed them veggies and she wouldn't eat the carrot I was trying to give her) I advise everyone to stop buying Guinea pigs from here, not only because of my experience but because of the poor living conditions they put them in. If you've ever smelled the inside of their cage, you would know exactly what I'm talking about. read more

PetSmart - Guinea pig with ringworm - Pet Stores Near Me - Charlotte, North Carolina

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My wife texted me a picture of what she wanted me to get with the message "No deviation." I had good expectations that they'd have what we wanted for our girls, but I left PetSmart disappointed. A certain type of Milkbone. They had other varieties and different flavors but not this specific one. And as much as I wanted to get something, I ended up leaving empty-handed. (It turns out that Harris Teeter had them!) [Review 10884 overall, 655 of 2019.] read more

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I went into petSmart today and I wanted to just look around and look at the animals that were there. As soon as I look to my left, I see the fishes, so I go over to the fishes and I look around and then I noticed the one on the top shelf is dead so I alert a team member, then I go back and look at some other ones and then I see there are three more that are laying there upside down dead inside of the water. They do not take care of these pets like they should and I think that goes for all PetSmarts cause I know my store is not the only one I would definitely not be shopping here anymore if they don't know how to take care of their animals.. PetSmart DO BETTER. read more

Took 16 wo poochon for first grooming.... They were very patient with her and did a great job! Since she's white, has to be groomed/bathed often.. They took very good card of my baby!! read more

PetSmart - 16 wo poochon after grooming - Pet Stores Near Me - Charlotte, North Carolina

Petsmart wouldn't take my dog because her legs were matted . The person was really rude and extra about it . Her name was Nelmyn . They told me I needed to take her to the Vet. First of all no I don't she is in perfect health . Second , the vet doesn't even do grooming. I have taken my dog to Petsmart in davidson with the same matted legs and they took her with no issues . ( she is a shih tzu and hair grows very fast and she is old so she sleeps a lot and that's why her legs get matted sometimes ) I took her to A Fancy Pup as a WALK IN and they took care of her no problem ! and it was way cheaper than Petsmart . I will be going here from now own . They also had the nerve to still send me a email asking me to pay . Strongly do not recommend this groomer at this location. If you don't have the skills and expertise to do the work then just say that . Don't make people feel bad for how their pup looks . read more

Everything. There's always only one register open and a line. The grooming center is an absolute joke These are kids with zero knowledge and understanding of how to groom and work with animals read more

I find it hard to believe I have not written a review for this location. I visit PetSmart often to purchase food and things for my cat and dog. Our dog usually receives his grooming at this location. They do great work when you are specific and the same groomer is on site. On my recent visit this week, the store set-up was reorganized and I liked it, although it took a bit of getting used to. It was clean throughout and did not smell of animals and​ my visit was on a Saturday afternoon. When I needed it, assistance was swift and accurate. As I waited in the ​line with about five customers, another cashier quickly opened and proceeded to get the line moving. Great job keeping things orderly, clean, and smelling fresh! read more

I'm disappointed in the grooming for my pup. The first time he went it was great, you could tell he was really washed, blow-dryed, nails trimmed and rounded. This time I had to return back the next day because his sanitary anal area was not trimmed properly. I'm sure they didn't do the anal glands neither. His nails aren't cut down or rounded out. He is a puppy and very nervous of new environments but this is the groomers job. It shouldn't be that complicated to get it right THE FIRST TIME. I even had to ask a third because his anal area didn't look like the first visit. Will be requesting a full refund because I didn't get the services I paid for. read more

They are too expensive ($78) and you get nothing for what you pay. I took my dog yesterday and she's still itching and displaying dander. I just moved from Winston-Salem and our PetSmart groomers were so nice. These groomers are not friendly and appear to be overworked. I've even witnessed some groomers being mean to the dogs. I will not be back! read more

I know, I know...I said I wasn't going to deal with another Petsmart, but alas, I entered into this one today. I am still on the hunt for a new leash for Milo (I'm so picky!) & since I was in the area, I came into this particular one, across from Northlake Mall. Upon entering, I was cheerfully greeted by an employee. The store layout is really nice, the lighting is bright, & the store itself was clean (& smelled clean). I was very pleased to see that several choices of leashes offered a nice discount with a Pets Perk card (Petsmart's rewards program). However, I was a bit disappointed to see many of the packages were damaged and opened. This location offers the grooming salon, as well as the Banfield Veterinary service. read more

PetSmart - Pet Stores Near Me - Charlotte, North Carolina

The store itself is fine. This review is for the grooming department. Ever since Covid, the information given out to customers has been wildly inconsistent. And the customer service with trying to get an understanding from their customers is the absolute worst! Mary in particular does not care about her customers and refuses to validate, hear or listen to incorrect information that was given out by her fellow employees. People make mistakes, I understand that but she needs to admit that one of her fellow employees gave out incorrect information to a customer. Not just brush the customer off as if they do not matter. I will NOT return to the grooming department at this petsmart and will continue to give bad reviews about Mary specifically!! read more

We are taking dog training classes with Brittany at this location, and she is awesome. Everyone at the store is really nice and friendly

So this is my local neighborhood PetSmart. It's convenient to home - if not for the size and weight off bags of kitty litter and food, I'd walk here more often than drive here. They are reliable for all of the many differing brands of food and pet supplies they carry. They also have a veterinary office on site. And perhaps the most important thing about PetSmart - the adoption area with ALL the cats to visit! I get giddy and smiley just thinking about them, so you can imagine what it's like to go and see them. While they have a good variety of food brands in particular, there are some items on which they tend to lack selection. Also, prices here are frankly outrageous. I do buy one of the top brands of food for my cat so I understand the price there, but other items such as basic pet toys, cat trees, etc. are over the top. Also, service can be lacking at times. The staff are great to talk to but when you need help there's never anyone to be found - they are usually tending to restocking rather than scanning for customers that might need some assistance. Last but not least, the line typically goes quite long and a second register is still never opened. read more

Walking in to get plants for a fish tank and they have a good variety of everything as well as very nice and welcoming workers. The betta fish were obviously not taken care of, there was mold and algae growing at the bottom of the cups they were in. One of the fish moved to the back of the shelf was dead and mold growing all over it. Would not recommend this location. read more

PetSmart - Bottom of the beta cups - Pet Stores Near Me - Charlotte, North Carolina

The worst grooming experience. We just moved to the area, and my girl needed a bath and trim (mini groom). I was explicit about how little to cut, and when I picked her up, she was basically shaved. And unevenly. She looked like they had taken a chopper to her. Her hair was not fluffy like she always is after a bath. They did not dry her ears. And I got to pay way too much for this bad service. read more

If I could give no stars for my grooming services, I would. They should hire staff that is more pet friendly and people friendly. The customer service is horrendous. The cut was awful. They didn't even finish the job because she said that my dog moved around too much. When she called me to pick him up, her tone was annoyed and unpleasant. It was his first time at the groomers because he is a puppy, which was told to them upfront. I would think professionals would be equip to handle a puppy. For the amount of money I spent for a botched and unfinished job, it was unacceptable. If you love your pets, don't bring them here. My dog was traumatized the entire day after his services. I would recommend the local business Bubbly Pups. My dog had a much better experience, the prices are lower, and they have an excellent demeanor with pets and people. AVOID PETSMART LIKE COVID-19! read more

The store is fine, but the review is for the grooming department. I called and spoke with an associate and was told I could book online or call back. A week later, the day of the appointment, 2 hours before (my 4:00pm appointment), I received two calls from Myles about my dog's appointment. Myles said that my appointment couldn't be accommodated because he gets off at 5pm regardless of what was booked online. The only accommodation would be another two weeks out, on a Sunday morning (which I couldn't make). Beyond disappointed in the whole experience and lack of concern for the customer. I decided to take my dog somewhere else. read more

I'm here once a week buying my Sugars food. The staff are always nice & helpful. My word of advice if you like saving money is to check prices online on their website & if it's cheaper, they'll price match!!! Also you can sign up to receive text messages & you'll get coupons. Just this week I got $20 coupon if I spend $60. read more

Don't book with Yenny. Had an attitude as soon as we walked in and then proceeded to tell me that my appointment wasn't scheduled even when I had the confirmation email. Wasn't very apologetic, and just very rude in general. Glad I didn't have my dog groomed by her. Will be going somewhere else read more

I am very please with the service I received at the grooming salon. My dog looks great! The groomer did exactly what I asked them to do. I will be a returning customer. read more

PetSmart - Pet Stores Near Me - Charlotte, North Carolina

On October, 18th, I had my regular grooming appointment for my dog Mason at 12:30p that consisted of a shampoo, haircut, and nail trim. The 18th should have been like a regular grooming day but, it turned into a living nightmare! I took him inside and a groomer examined Mason as protocol. She noticed that he had a little hair matting behind his ear but, nothing more. The worker said Mason's appointment will only take a few hours and she'll call when he is done. Well after a few hours, the call never came. When I left work that evening to pick him up around 7p, the groomers were STILL working on him. Being that his appointment was at 12:30 that afternoon, I was shocked. I asked in disbelief if Mason was getting groom at that time. The worker stated (as she was working on my dog) they were busy all day so, that is when they were able to groom him. She also claimed my dog became "agitated" and "aggressive" while she groomed him and it prolonged the process. I told her that as long as my dog has been going there, he has never gotten a negative report. While the conversation took place, I noticed my dog whining. The worker stated that I would have to leave if Mason became "worked up." So, the worker finally finishes and I pay and leave. My five year old granddaughter noticed something white on Mason's leg but, I assumed she was referring to his hair color and did not check the spot. When I got home, my wife asked what happened to Mason's leg. What I saw was horrific. My small dog Mason's leg was burnt so badly that the meat was raw! I was heartbroken and upset! Not only did PetSmart fail to call me when it happened, they acted as everything was normal when I went to retrieve him. I then realized that was the reason it took the groomer 7 hours to complete his appointment and why Mason was whining when I got there. As soon as the store opened, I took Mason and demanded answers. The groomer (Laila) who examined Mason when I first brought him and was supposed to groom Mason acted clueless when I asked about the burn spot. She actually had the audacity to say the burn spot was already there! I demanded to speak to the manager. When he arrived, he asked Laila what happened. She then stated the other coworker groomed Mason and she did not know how he got burned. The manager called the Banfield veterinarian over to look at the spot. At first glance she mistook it as a hotspot and then corrected herself when I told her that the groomer burned him. The manager apologized and said they would treat the burn wound with no cost to me. Now Mason has to walk around with a cone on his head for a week because of the groomer's negligence. I am highly upset and disappointed that Mason had to endure the pain of being severely burned and the groomer not having the decency to inform me at any point and still had me pay for this horrible service. After years of coming here, the 18th was my last day of doing business with them. The pictures attached are a few days after the treated burn. read more

PetSmart - Pet Stores Near Me - Charlotte, North Carolina

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We used to take our dogs to the Petsmart in California to get the nail grinding done so we figured this would be an okay option here. Well, so not impressed. The groomer tried to hold my littlest chihuahua with one hand and use the grinder at the same time which they never did. They normally had one person hold him while the other person held the paw and did the grinding. This resulted in him getting his paw chewed up on the front and the back (both were bleeding) and the groomer missed 3 claws after all that! So now I have a dog who won't leave a cut alone and I STILL have to take him to get those other three claws done somewhere! Can't believe I paid full price for this. So annoyed and I WILL NOT be back! read more

Let me preface my review by saying my husband and I have been taking our dog to this Petsmart for the past few years, and never had an issue with their grooming, until today. Took my goldendoodle in to get a bath & brush today. They asked if my dog had any heart issues (which they have never asked before, and I just brought in a copy of her up to date vaccine records today) so I answered honestly, telling them yes, she has a slight heart murmur (she's 13); to which they told me it would be an extra fee of $15 due to her medical issues. This was super annoying but whatever, I complied. I understand where they're coming from with safety standards. They also mentioned she is now an "express" appointment, meaning she needs to be picked up quickly after they call that she's ready, again, for safety reasons. I think this is dumb but I agreed. My husband (who is the primary phone number on the Petsmart account) got the call she was ready, and called me. So I gathered up my 18 month old daughter and drove to get there. I was there within 30 mins of getting the phone call. They then tell my husband and I that we owe ANOTHER fee for not getting there fast enough to pick her up. We were both furious and absolutely refused to pay it. ABSOLUTELY RIDICULOUS. They never told me a certain time frame I had to pick her up in or I would have just cancelled the appointment...we live at least 15 mins away. And dealing with an 18 month old, trying to be safe, wash hands and mask during a pandemic. Insane expectations. If you expect the customers to be understanding during a pandemic, you need to be more understanding for your customers as well. We will no longer be shopping at Petsmart or using their grooming services. The only reason I gave 2 stars is because the groomer did a good job on the bath and brush. read more

Great grooming and supplies for Scion the poodle! New groomer today. Erica was amazing. She called to make sure instructions were correct. And he looks great! read more

PetSmart - Pet Stores Near Me - Charlotte, North Carolina

This is second time I've taken my dog for grooming services here and it will be the last. His nails weren't ground smooth as I specifically asked them to do... twice.( when I came back in to complain they suddenly recalled having a problem doing that although they said they did the service when I picked him up) He smelled pretty much like a wet dog (as if they washed his back and nothing else). To their credit, they did knock off the price of the nails. They have a fantastic vet whom I've dealt with at another hospital....just don't bother with the grooming. read more

Always good for the pet items. Prices e pretty good and they always seem to have stock. They also have adoption and classes..and grooming

Love this PetSmart for my pet baby! They are always stocked with my baby's choice of food: Nutro. There are also a lot more food options spanning across a multitude of aisles. Sometimes, company representatives come to the store and speak about the products. I was able to find my puppy's favorite snack just by general conversation. There are always a lot of toys and clearance items that are great buys. I always end up leaving spending more than I planned whether it be clothing, snacks, toys, you name it. Staff members are also great and always remember my baby. They are helpful with finding items and just answering general questions. I have my baby signed up with the puppy training classes. They are typically $119 for 6 weeks but me and my boyfriend caught a deal on them for $89. We are on our 3rd week and it's helped a ton. My baby can now sit, lay down, and be more patient and obedient. Mike, the in house trainer, is great and really takes the time to get to know your pup. I think he does private classes too so I definitely plan to look into that. I can't speak on the grooming department. They always look busy and seem to do a good job when I watch the groomers while waiting on my vet appointments. Overall, this is the place to go if you have a pet in the area. It's a one stop shop! read more

Their grooming department needs help. I came in 15 minutes early only to be told to go out and wait for the groomer to get back. When I returned, the one guy acted irritated that I didn't respond to there page as quickly as he would have liked and another girl was on the phone which appeared to be on hold while I waited. Seems like one person who is on the phone for whatever issue disrupts their whole process and makes an appointment moot. read more

I can't believe that I just drove 30 min for my dog's appointment with the grooming salon and then this girl told me that they can't do the service on my dog because they don't have her on file meaning they don't have the proof of the rabies. We were there 2 months ago!!! and this other girl had to called the vet to ask for the rabies shot, well... she got the info and I saw her typing everything down in the computer, so I thought that she saved everything. But I guess she did not! ‍ They should trained this girls better so they can help customers and make us happy not upset. read more

If I could give them a zero I would ! I've been taking my dog here for over 7-8 years..but the last year or two of service has been horrible!!!! It takes 25 min just to check your dog in. Its terribly under staffed & the people who are there don't care about customer service. 1 person tells me he can't find my record.. What??! I've been going there for years the dog & my name& phone # is the same duh. After 4 hours 6/24/17 I call to see if my dog is ready ..they say jazz who .? What!!? So they forget to call me after 4 hours of having my dog, forget that they had him..oo here's the icing on the cake the lady on the phone says " we were going to call eventually' what!?? The managers , corporate & staff dont give 2 cents about customer service. I will Never Ever bring my dog here again ! Plssont go to this location. Save yourself & your dog the aggravation. The staff here is the worst . When I went to the register to pay I complained about the service , the cashier on the side of me said .o The grooming salon right ?I said yes there horrible .she says people were complaining all day about them..soo obviously they have an issue if someone internal also mentioned it.but again management does nothing!! So you wil read more

This is not about getting something for free it is only about Customer Service or there the lack of. On Sunday March 19, 2017, I called the Pet Smart ((Store# 1510) to arrange a cut and shampoo for one of our pups for Saturday, Mar 25 2017 @ 11:30am. On arrival we we're informed they could not find the appointment (this was not the first time this had happen). Then stated with an slight (I'm doing you a favor attitude) are next appointment is Tuesday, March 28, 2017, at this I decided to just go back home. So this morning still upset about the entire issue, I called the store wanting to speak to a manager and relay my dis-satisfaction. Of course the manager Philip is never in or available, at hearing i wanted to speak to the manager the groomer stated they now can do it on Wednesday, March 29, 2017 for free. This really pissed me off as if grooming our beloved pet for free would change the matter in any way. Therefore, i informed the groomer this is about the lack of customer service as well someone not doing what they get paid to do yet again. We have been going to this Pet Smart for over 4 years and within that time the service as well as customer service has declined sharply. Both me and my Husband are baffled why the District Manager or Corporate Office have not addressed these matters considering the store Yelp, FaceBook and Google rating is below an acceptable standard, or does the customer no longer matter? Therefore, this morning Sunday, March 26, 2017, I was able to make an appointment at the Pet Smart (Store# 2347) on IKEA Blvd Charlotte, NC 28262. On walking in to the store I was greeted good morning and shown where the grooming department was. On entering the grooming solan the attitude was light and respectable. The staff was extremely polite, listened to my needs and gently took our pet to begin the grooming process. At this I noticed Harley (our pet) was less nervous and scared, which made me wonder how he was being treating at Store# 1510. Inclosing we will not longer be taking our pets to Store# 1510 and advising all our friends and family to follow suit. Sincerely Mike and Ryan read more

Best PetSmart ever! Wonderful customer service with a sweet and caring staff. They always try to make it right and will go above and beyond to keep their customers satisfied. read more

This is terrible I went here and paid to much for a face trim on a 8 pound silk terrier I will never bring my dog here again I thought it was a good place when I called there was no one to help read more

I was so appalled at the blatant uncaring attitude towards my 3 year old Japanese Chin that I took my dog and walked out ! Kelly was cool and standoffish towards me (a red flag that I should have noticed) At no time did she even look at, much less try to be friendly towards my dog. I have NEVER had a groomer not allow a dog to smell them or not attempt to talk to or pet ANY of my dogs prior to attempting to put on the groomers leash but Kelly did just that ...My curious little fella immediately sunk to the floor and began to try to scoot backwards towards me. I thought it was because she was unknown to him and attempted to reassure him as I assisted with getting the groomers leash on. Once the leash was on, little fella wimpered a little so I got down on his level while the groomer remained standing. I gave her the leash and she still made no attempt to say or do anything to increase his comfort level. Bewildered, Lil Fella sat down and Kelly pulled the leash THAT WAS AROUND HIS NECK ... BASICALLY TRYING TO DRAG HIM BY HIS NECK. That's when I advised that I do not want him pulled by his neck and Kelly stopped. However by this time my dog is on his hind legs trying to get his head out of the leash. I was done ! If Kelly was that cold and uncaring right in front of me, I can only imagine how she treats dogs when their people are out of sight. We will never go back and I'm going to tell every Pet owner that will hold still long enough about how this "pet care professional" treated my furbaby. read more

The groomers need to do better. They have changed, so many new people. They need to do better finding good people that care about taking care of dogs. I was very disappointed in the job that was done. The cost was outrageous, and not done correctly. Management needs to do something so customers/ pets will be happy. read more

Mitchell groomed my dog for a Summer time cut. He did a great job and excellent customer service.

Last Saturday I went into this store to get my pup some food. They were out of the 15 lb bag that I wanted so asked the sales associate and he offered to check into the back for more stock. He came back and said they were out, but he offered that I could our purchase three 5lb bags and he would price match them to the 15 lb bag. I'm not sure if this guy was a manager or not but it was realky nice that he dis that and he had great customer service. I appreciated the gesture because it was more economical for me since I didn't have to buy the 30 lb bag which I didn't want and I didn't have to buy one 5 lb page which was half the cost of a 15 lb bag. Plus I like having the 3 individual small bags versus the large 15 lb bag. So thank you nice sales associate at PetSmart! read more

This place is absolutely horrible and if you love your pet don't take them here. Absolutely a bunch of careless people here. Not consistent at all . I even spoke with the manager and he's no better. If I could give 0 stars, this would be the rating for them. read more