The best organic dog store in Alpharetta! Marina and Liz are always caring, kind and take the time…read moreto help you meet your dogs needs. I regularly buy their dog food/treats and my big boy is obsessed with their toys. They have created a positive community of dog people and events-you gotta stop by!

Such an adorable store!! It has the cutest gift ideas for the dog lover in your life, or if you're…read morethe dog lover and want to spoil your pup with "couture" clothes and goodies. Seriously- it's perfect for every dog, from the IG pupfluencers to the dog that just wants to look snazzy on their walk. And they have some kitty stuff, too... not to forget the fancy felines!

I've been trying to schedule a grooming appointment for my cats for like two weeks and they NEVER…read moreanswer the phone (you have to call to book a cat grooming appointment). I decided to call their customer service and ask if those grooming services were available and the lady hung up on me. I don't trust them.

Their grooming service has been going downhill steadily. We are now DONE!…read more We have 3 dogs. Dog 1 - they cut her a bit short at her last appointment. We said "meh". We'll be careful next time we drop her off with our instructions. Dog 2 - 15 years old. Has NEVER had matter hair. They said she was matted up and shaved her down to her tail. She looked like a rat. Dog 3 - last appointment they got water on his ears. Had to go to vet to get it cleared it up. Then, the next visit (today) they said he was matted (even though we brush him regularly) and had to be shaved. Then, they cut his neck and said it was on old scab. They stopped his groom and had us come get him. On top of all that, when you book online, it shows one price. But when you pick up your dog they rack on a $7 service fee that they can't explain.

Beautiful store. Immaculate! Gorgeous fish. Wide variety. Extremely helpful staff. Worth the drive.read more

My fiancé and I had the privilege to visit this store, and meet Matt and another gentleman I can't…read moreremember the name of, and might I just say WOW the staff is amazing always ready to answer every question even when they are busy. Super knowledgeable. And they really treat you like family. The store was super clean. We live about an hour from the store and never have an issue making the drive for this scale of product, knowledge and customer service

Terrific! I came here after my usual place cancelled on me completely last minute. My dog…read moredefinitely needed a grooming, so I desperately searched out another option in my area that actually was open on Sundays. Trust me, this is actually a tougher feat than you might imagine. When I first called, they said their groomer was not there. About half an hour later, they called me back saying he had come in unexpectedly. Yay! I rushed over. Service was very friendly here. Location was convenient. I had my dog get a summer cut and he looked sooo good when he was done. They even put a bow tie on his neck, and sprayed him with cologne. He smelled so good, and even a day later you could still smell the cologne on him. The groomer said my dog was such a delight that he would be happy to groom him any Sunday I needed. What great service! This store also carries various types of dog food, both refrigerated and non-refrigerated. You can also pick up some mats, treats, bedding, toys, you name it! So it's a great comprehensive store for your pet needs. I am glad I found this place, and would happily return.

After 3 years of being loyal customers, grooming our dog every 6 weeks and purchasing products,…read morewe've decided to take our business elsewhere. The Owner is not interested in customer service, or good business practices for that matter. The prices keep going up, and it seems like every time we groom our dog they have a new reason to charge more. They say it's because our dog has some matting and it takes more time. Well, yeah, he has soft fine hair and it's going to matt. It's happened his whole life. They know this, he's been grooming there since 4 months. Mind you, our schnauzer is an indoor dog that lives a better life than many human beings. There's no lack of care or consideration on our part, we groom him regularly at home, with the products Fido's sold us, but it's just the nature of his hair. It started off being $5 extra, then $10 extra, then $15 extra, with no end in sight. The last time we groomed him he had the least amount of mats ever, yet they charged the biggest up charge ever. When we asked them to not perform a certain part of the grooming about a year ago, we never saw a discount for that. So this only works in their favor. As a courtesy, and a genuine attempt to avoid leaving, we tried discuss the issue with the owner before just walking away and she was very dismissive, defensive, and argumentative. She didn't make the slightest attempt to keep a customer of several years happy, a faithful customer that spends a lot more than the few dollars she's arguing about. It makes no business sense that during a pandemic business owners are treating their customers this way. It makes no mathematical sense when you add up what we spend in a year, against what this petty up charge gets them. When our original groomer at Fido's, Jack, still worked there not only did the grooming look amazing but he never charged extra. After that we've had a couple new groomers and it seems like they get to decide if they're going to charge more. Bad business model for a customer. And, unfortunately, the quality of the grooming has gone down as well over time. There are groomers all over town, so onto the next one.

We switched from pet-smart to pet supplies plus a little bit after they opened and It was an…read moreamazing decision. Here it feels they actually care for your pets unlike other stores The employees are so amazing and are very helpful Visit this pet store, you won't regret it!

The 5 stars are simply not enough! Randy, Shawn, Angela, and Ariya (sorry if I misspelled your…read morename) are an amazing team! We bought our Bully in today and wow, the education we received regarding car anxiety, fungi, gut health ect will not soon be forgotten! I never left our vet feeling this empowered and enlightend!! Did I mention this was our pups first time in a pet supply store ever, we were nervous about people and their dogs but Randy's team went above and beyond to make Major feel welcomed and calm. We will definitely be coming back and I'd strongly suggest if you want excellent service you NEED to come here for sure, you won't regret it!

The following is a review regarding the Petsmart PetsHotel…read more Our online reservation wasn't being validated so we went in person to confirm. The staff member we interacted with was very nice and helpful. He showed us the example rooms and we made our selections. The private suite seemed best, maybe a little small, but better than the side-by-side accommodations with unknown dogs. We were verbally quoted a price and then set for our upcoming trip. On check-in day we did not see the same employee, though the person we dealt with was very nice and patient with our dog. She even let us know exactly what type of toys we could leave. While on our trip we received a picture of our dog, which was very nice as she seemed to be smiling! Really the biggest issue we had was the total being almost $100 more than verbally quoted. The paper they presented to us at check out was their copy, we could only take a picture of it. It did not list a breakdown of the price. The Manager immediately came over, as she was on site, but she basically asked about the total we were given - which can be difficult to recall after you've been traveling all day and it was only verbally said to you. She then looked at the computer screen without saying a word and said the amount was correct. It was an odd interaction... We really liked the convenience of their location and the options they offered, however the experience with the price and their reactions ended everything on a sour note. The communication could just use some work - for example, if we had been given the quote in writing to begin with (instead of verbally) it would have helped A LOT. There have also been some bad habits our dog picked up after staying at Petsmart, though we understand it's bound to happen. Overall, we might board at Petsmart again but next time we will probably consider other places first.

We love this Petsmart as it has everything for a pet. Dog sitting for my sister we came to get a…read morefew things. A place where dogs can socialize without being on social media. Sales are good this time of year and stock in plenty. Fun fact: you can buy for a kid in Asheville this Christmas when you checkout. This location is good for all your pet needs.

What a business! absolutely wonderful! They were so good we tipped her and then the next day we…read morewent and tipped her again!

Yikes! There were three ladies behind the counter when I walked in the door, and I did not receive…read moreone hello. I was not asked if I needed help during my shopping experience. In addition, the young lady at the counter was unpleasant. She never said "hi" nor ask if I found everything I need. I understand that she had a child wrapped around her leg, yet it doesn't excuse her from saying "hi" to customers and being polite. Retail 101........

Samantha groomed my tiny poodle beautifully. Samantha was very kind and knowledgeable. My dog was…read moreready for pick up 90 minutes later, just as she told me when I dropped him off Thank you Petco!

NEGATIVE STARS.! A big F you to all the employees who were working there today minus the girl with…read moreHenna. Toon my dog to get groomed and it took TWO HOURS!!!!!! Two hours for a f*cking bath and brush. I asked for an outline trim and they didn't do it because "your dog was squirming around a lot". He's a dog. They do that. And if you didn't give him a cut why on earth would it take you two hours??? He had no matting, nothing that would take that long. Annnnnnnnd he nail was ripped off during the 2 hr bath and brush. My dog was bleeding and shaking when I picked him up. NEVER AGAIN. oh and when I was shopping for his treat after I dropped him off I waited at the front door for ten minutes and not a soul came over to help me. I had to go to the back and ask someone to come ring me up and the girl sighs and says "I guess I can do it". Well yeah, if you want me to pay for the items you might wants to do that. How ridiculous. What a f*cking joke. I will NEVER BE BACK HERE and I look forward to the day this store goes bankrupt. :)

I was in the area, so I decided to stop here at the beginning of September to see if this PetSmart…read morelocation had deworming medicine that other PetSmarts near me didn't have in inventory. Unfortunately, this location also didn't have the med for the size of the dog I needed it for. I decided to just walk around the store and browse. I saw a lot of live animals, like birds, hamsters and snakes, that I wasn't interested in having as pets. One dog is enough for me at home. They have grooming at this location, and even have a large walled area where owners can bring their dogs for training classes. While I was walking around, I was pleasantly surprised that two employees in separate areas of the store asked if they could help me find anything. This store was clean and uncluttered at the time I was there, and the shelves looked well stocked, especially dog food which had a large selection of brands available. Parking was easy to find in the large free parking lot shared by a lot of businesses that are in the same outdoor shopping mall.

PetSmart has a policy of booking 3 grooming appointments at the same time. This is terrible for the…read moregroomers and especially your pet, who can spend two hours waiting in a cage. Groomers can do a good job but hit or miss. The last time my dog was groomed, the service was pathetic.