PetSmart has a policy of booking 3 grooming appointments at the same time. This is terrible for the groomers and especially your pet, who can spend two hours waiting in a cage. Groomers can do a good job but hit or miss. The last time my dog was groomed, the service was pathetic. read more

Amazing groomers! The staff at this location are incredible. I've been taking my puppy here for about 8 months now and they always do a great job and reasonable price. Also they have a huge selection of necessities for all pets. read more

PetSmart - Teddy bear haircut - Pet Training Near Me - Alpharetta, Georgia

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I was in the area, so I decided to stop here at the beginning of September to see if this PetSmart location had deworming medicine that other PetSmarts near me didn't have in inventory. Unfortunately, this location also didn't have the med for the size of the dog I needed it for. I decided to just walk around the store and browse. I saw a lot of live animals, like birds, hamsters and snakes, that I wasn't interested in having as pets. One dog is enough for me at home. They have grooming at this location, and even have a large walled area where owners can bring their dogs for training classes. While I was walking around, I was pleasantly surprised that two employees in separate areas of the store asked if they could help me find anything. This store was clean and uncluttered at the time I was there, and the shelves looked well stocked, especially dog food which had a large selection of brands available. Parking was easy to find in the large free parking lot shared by a lot of businesses that are in the same outdoor shopping mall. read more

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The new grooming Lead is rude. I have been bringing my dogs here for almost 12 years and watch the staff turnover more frequently after Covid. However this is the worst it has ever been. I had the lead turn my female away 2 months ago for her allergies and her eyes being cloudy. I let them do my male then but was a little annoyed. Today she turned my female away again because she has bladder stones and her urine was pink. Now I am furious since I called ahead and asked if this would happen again since my female was turned away before. I was assured my dogs would be groomed. I mentioned this to the lead and all she said is she would have to reprimand the associate. Well 12 years down the drain cause PetSmart will never get another dime from this customer read more

Wow ! They're under new management and although they're progressively adding more to the business, the service was swift and knowledgeable! I brought my dog Cody there and upon arrival the staff was so welcoming with bright smiles! The doctor Corina looked young but she was very helpful in answering my questions and providing me support for my baby. He had been having some bowl issues and she was super resourceful. I've been to places where you never really interact with the doctor but she seemed very hands on and cared about the success of her experience with my pup and I ! This will be the only PetSmart I attend for Cody, although they're some distance away. I was also informed that PVS is different from Banfield and I can tell ! read more

PetSmart - Cody in his e-collar from PVS-Alpharetta - Pet Training Near Me - Alpharetta, Georgia

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I went to PetSmart today and decided to try out their grooming services for my puppy. The girls were polite and informative, but I paid for the Pawdicure which was supposed to come with ear cleaning, tooth brushing, nail trimming/grinding and a bandana. When I got Wyclef back he did not have a bandana and upon further investigation, his ears are still dirty. What's up PetSmart? Why didn't you complete the service advertised. $22 wasted but here's a photo of Wyclef for your enjoyment! read more

PetSmart - Pet Training Near Me - Alpharetta, Georgia

Gigi did an incredible job on my dog's haircut. It is easy to make a reservation online with preferred stylist read more

PetSmart - Yorkie topknot - Pet Training Near Me - Alpharetta, Georgia

This store has personality. I have never had a bad trip up here. And they treat my dog like a queen. She loves the attention that the staff gives her, even if she is just coming in with me when I buy her food. read more

do not shop at this petsmart. this the third time i found maggots on my dogfood bags. and manufacture they are blaming you!! i told the cashier i was going to petco and she okay you can go to petco!! disgusting!! do not shop here!! i should have taken a picture!! couldnt give 0 stars!! read more

We have been coming here since shortly after we adopted our Doodle. Their pup training was fantastic. Tracy is amazing! We used their grooming and was fairly pleased, until today. I told them just to trim her and they said she was matted. I didn't see it, but said "do the best you can" I came to pick her up and this....never again - her before and after read more

PetSmart - Pet Training Near Me - Alpharetta, Georgia

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I came here with my mother to purchase two goldfish (14 cent goldfish). You know... the kind that stay in a GOLDFISH bowl. The employee in that area refused to sell us the goldfish because they needed to be in a 10 gallon tank/per goldfish. We spoke to the manager who also reiterated this. We kindly pointed out that they had several HUNDRED fish in small tanks and they sold Goldfish bowls in their store (labeled for Goldfish)!!! After a few minutes, the manager reluctantly agreed to sell us two goldfish, we paid (our 50 cents) and got out. I understand a policy that you would prefer for customers to be educated on proper housing for fish, but anyone could come in and say they had a huge tank when in reality they keep the fish in a cereal bowl. read more

AVOID the groomer named SHANIA. I first saw her eating something behind the counter one day, not sure what it was but some candy (chocolate) is obviously hazardous to dogs. Second time I dropped off my husky, I asked Shania about additional services, she literally shrugged her shoulders and mumbled as she walked to the back to get another dog. RUDE. Last straw was when my boyfriend picked up my dog and she told him she could do things for "free" if he took her out. LOL! Desperate. I am completely done with this place and taking my dog elsewhere! Trashy and unprofessional. read more

They always have what I need for my pets. I love that I can order and pay on line then just run in to pick up my order. I also love that they now stock the Hill's (and Royal Canin) prescription diets. I usually get the food ordered but some delivery drivers don't protect the packages and it gets soaked. Being able to pick up a fresh, dry bag is excellent. read more

Great dog grooming service, very pleased. I have tried different services and they always ruin the appearance or the health being of my dog. I gave PetSmart a try and was very pleased with the results and so is my dog read more

Hi I came here to buy a fish (first time buyer) and i asked for help and the man working there made me feel like an idiot because i didnt know what fish to buy or what was needed to own a fish. I'm sorry i'm not a fish expert. cute kittens tho... read more

Staff was helpful with my dog. It was the first time taking her here for a trim. She looked great and didn't make a fuss.

I made an appointment for 7:00am on Saturday way back on Tuesday to get my dog groomed. When I showed they didn't have my appointment and said they would take her but had no idea when she would be ready, REALLY? Would you leave your dog in those circumstances? When I spoke to the manager she was a delight of unhelpfulness. I had been coming here for years, NEVER AGAIN. PetSmart has dramatically dropped off in customer service. Do yourself and your pet a favor and go elsewhere. I haven't stepped food in this store since. I take my dog to Paws Salon on Mansell Road, they are wonderful! read more

We stopped by PetSmart to pick out fish for our son's new aquarium. Honestly, we have never owned an aquarium...only a Beta in a fishbowl up to this point in life. We had zero clue of what kind of fish, how many to get and what accessories we needed. PetSmart had a nice selection of fish, aquariums and accessories for sale. I was a bit shocked at the price of fish now days, but then again I am old and there is something called inflation. Ashley approached us and was eager to help us. She was warm, friendly and patient with our very chatty 6-year-old. Ashley gave great advice of what type of fish to get and how many fish our tank could support. While I felt the prices seemed a little high, PetSmart did offer a 14 day warranty on the fish--simply return the receipt with the poor little dead body and they will replace the fish. Our new friends have been with us for 9 days now and our son is very happy! read more

Adopted my little pup Cooper here, love that Petsmart sponsors so many adoption/rescue groups. Loved that little guy with all my heart. Signed up for Puppy training with Tracy Deal, she is an amazing trainer, great with animals and people. Highly recommend her classes...brought many hours of enjoyment to me and Coop who loved learning and enjoyed showing off his accomplishments! read more

Wasn't greeted by any employee that was standing around the front door, they were just all talking among themselves. Walked straight to the grooming place, they were busy, but an employee who was trimming a dog stopped and greeted us, put our dog on the books and took her in. It was nice not having to wait forever. They even called us to let us know out dog was ready to be picked up. She was well trimmed and smells nice from the bath, her nails were also cut to a good length. Even dress her up with a bandana. Very happy with the grooming place. Will definitely return with our other dog for a full service ^.^ read more

They have recently done some remodeling and the store looks great. The store is always clean and has helpful people roaming around to answer any questions or help ya find something, We are usually there for fish or dog supplies. We have a bassett with corn allergies so we have to buy Nutro for her, which def comes with a hefty price tag. I wish petsmart offered the same deal as petco, where when you buy 10 bags you get the 11th free. usually equals out to a bag free a year for us, which around the holidays rocks to not have to drop 55$ on dog food... Ive always had really good luck with my fish from petsmart. the tanks are clean and the fish in MY 25 gallon has been alive and swimmin for almost a year now :) i have had to go in with a coupld water iussues and they have pointed me in the correct direction each time. nd petsmart usually has pretty good sales on stuff :) read more

We just got done with the Beginner Dog training class here last weekend with out black lab mix, Zoey. My little furkid graduated and was voted Class Angel. :) Tracy, the store's resident dog trainer, is awesome! She's very knowledgeable and has years of experience under her belt. She was always confident, consistent and well-prepared for all of our classes. We had a small class, only 4 dogs including mine and each dog got the right amount of attention and instruction. My dog was the oldest, at 2 years, the youngest, 6 months. Despite the age differences and individual personalities of each dog, Tracy was able to connect with them and find the most effective training methods. For example, my furkid has doggy ADD and easily gets distracted. Tracy switched between "stinky" treats - treats that have a strong smell and caught my dog's attention and a tennis ball - because my dog basically lives for tennis balls. In the beginner class, we learn the basics - sit, down, stay, wait, leave it and drop it. It sounds simple enough right? Well we learned it takes a lot of consistency and you have to implement the instruction at home in between classes. Tracy was always able to command the attention of all the dogs and was patient when the class was learning at different speeds. The one thing I didn't like was signing up for the Saturday class. They do adoptions that day so there is a lot more foot traffic in the store. The adoption dogs are usually barking or howling and my poor pup got easily distracted. Not only that, but the training area is in the middle of the store, so people walked by all the time and sometimes stopped to look, point and talk to the dogs. My dog is easily distracted as it is, and she didn't really benefit from the adoption dogs and other people. I wish the training area was in the back of the store, away from the adoption area. But the class does set you and your furkid up for success - they give you a syllabus, training tips for when you practice at home, a clicker, some treats and a packet of info on what dogs can/can't eat and what to do when they get into something bad - like dark chocolate. Class time was an hour a week for 6 weeks and was $109. Not too bad, considering private lessons with a dog trainer not associated with Petsmart averaged around $90/hour. Overall, we're very pleased with the class and look forward to signing up for the Intermediate! read more

I visited this Petsmart yesterday. I had a training collar that was missing a crucial link to it. It somehow went missing while we were away for the weekend. I digress. I walked into the store and was immediately greeted by one of the cashiers who was ringing up a current customer. I walked to the next cashier and asked her if I could buy another link for my training collar. She wasn't sure, but called the store manager over to answer my question. The store manager (I can't remember his name) and walked me back to the collar aisle. We looked at the available links and unfortunately the link that I was missing was not one that could be purchased separately. He brought me back up to the cashier and asked her to exchange my broken collar with a replacement collar. This was an amazing act of kindness. The collar was not a huge expense at all, but the fact that he cared to take care of me, a customer was huge. I was impressed and just thought I should share my experience. read more

3.75 stars. This is a well stocked PetSmart in NorthPointe mall area. They don't have a vet on location, so no vet services including Rx items like special diet pet food. Also, their grooming services are hit or miss. We took both dogs, Ollie and Eszie, here for a wash and trim. One came back looking terrific, the other looked like Bad Hat Harry. The good news is it'll grow out... Sorry Eszie. read more

PetSmart - Pet Training Near Me - Alpharetta, Georgia

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This review has more to do with the online order process than the pickup location. After years as a PetSmart customer, I finally had the need to place my first online order. I regret to have to disclose that it will also be my last. The order process went fairly smoothly, although the in-store pickup option wasn't as intuitive as it could have been. The real nightmare was the in-store pickup portion. I thought I could save some time by ordering the items online. Bad idea. It ended up costing me more time, convenience and effort. Prior to my wife placing the online order, I went to the store in order to make sure the items were the correct size, style and met with my wife's approval. I inspected the items and sent my wife a text with pictures so she could see how the store items matched up with the accessories we already owned. Once she approved the items, the order was placed. I also noticed that the price of the online items were slightly less expensive than the items on the shelf. I was sent an email containing all of the order information. When I walked to the checkout, I thought I'd take the two items with me to save the store personnel from having to grab them off of the shelf. I showed the checkout employee my order and order number. Several minutes passed while she attempted to look throughout the store for a computer tablet to enter the order information into. As it turned out, the tablet was on a shelf at her checkout register the entire time. Once the order number was entered into the tablet, there was no record of the order. An assistant manager arrived to inform me it could take up to two hours before I could pick up my items. I told the assistant manager the two items were already at the register. She said she could not permit me to have them because the order information had not yet been given to the store. After a bit of discussion, I ended up purchasing the items using another form of payment. Now I had to cancel the online order. The checkout employee told me that I could cancel the online order by clicking on the "Order Status" button within the order confirmation email I was sent by PetSmart. After a thorough search, I came to the conclusion that if there is way to cancel the order via PetSmart's website, I certainly could find one. I had to call PetSmart's customer service number and a representative ended up cancelling the order. read more

I came in today with my new puppy and had a bunch of stuff to get. When I came in, I had a few questions about what specifically would be best for my dog. Derik (I hope I spelled that right) was really nice and so helpful! I was able to get what I needed at a very reasonable price!!!! Thank you so much!!!! read more

This pet store is absolutely horrible. The animals are deathly sick, and after reporting to an employee of a sick animal I saw she told me the animal had gone to the vet that morning. Obviously it had not if it has what I suspect an upper respiratory infection. I informed her I work in a veterinary clinic and currently studying Veterinary Medicine, and she still spoke to me rudely telling me "well it's not gonna die but thanks we got it" and that guinea pigs are hardy animals, which they are not- they die very quickly and easily of sickness, especially respiratory-related. It's eyes were CRUSTED SHUT! The fish tanks always look dirty and have multiple dead fish . I asked to visit an animal I could have potentially bought but was refused because of "COVID," which I feel was just due to employee laziness because I had come to another Petsmart week before and had been nicely greeted and introduced to the animals- and was able to pet them. Save your good mood for a store that greets you nicely and ACTUALLY helps you AND the animals out. read more

An entire store full of disgruntled employees?! YAY! how FUN! Maybe they should pay these people more or something. Lines were ridiculously long, and angry employees were making angry customers. I got the hell out as fast as I could and went to PetCo. lol read more

Sept 1st, Took our dog to get groomed like we have for the past year. 4 hours later we get our dog back, we get the bill, I pay it, come back and the lady is telling my wife not to bring our dog back. She said he is loud. Well I look down at my dog and her eyes are blood shot and he stinks like soap and here nails were not finished. They got soap in her eyes and he was in pain, wonder why she was loud. So instead of taking responsibility for the issue, they blamed my dog. I called the corp office and told them about my issue and they said they would get back to me in 3 - 5 days. I guess they are not concerned about pet safety at Petsmart in my onion. They still have not called me back. I will never use this service or buy anything from them again. Do not recommend there service. If i could have given them zero stars I would have. read more

After many months of using their grooming services, we will NEVER take a pet there again. Our dog was injured, not rinsed, and left crying in a cage. Her nails were not completed, her ears are still dirty, and her teeth lack cleaning. To add more, we were told not to bring her on a Saturday, as her crying was a danger to the other pets. Even after talking to the manager, no one recognizes that their lack of compassion for our dog caused her to have reddened eyes (still red 4 hours later) and caused her to be traumatized. read more

Terrible grooming experience! Bad haircut, and I had to reschedule after arrival because my groomer had called in sick. They sprayed some type of cheap perfume on her that I can not get rid of, and I don't think they did all the things I paid for with the chi package! I do not recommend taking your dog to this PetSmart for grooming! read more

Everyone working here has the worst attitude. I have been here three times, and only once have I not been talked down to. After the attitude I got today, for the second visit in a row, I'll be sticking to Petco. read more

Just got my Lille Yorkie groomed there. This is the forth time and it the last time too. They don't have patient to your dog at all. They always use the same excuse which is your dog moving too much. So they just left the head part with out done anything. And they charge more because of my dog not too still for them. read more

I took my dog to get little trim on his butt they did a terrible job no experience and over price. I'm so regret to take him there . Don't recommended petsmart groomer .Never come back . read more

Not much help in store and almost always only one register open even when line is five plus people long. Overall it is clean and has a decent selection of stuff. Best time to go is after 8pm for no crowds. read more

Everyone was very friendly, both throughout the store and in the grooming salon. While walking around the store, a couple of different employees asked if they could help me find anything. Corey, in the grooming salon did a great job with my dogs, and I'm a bit picky! Also, an item I purchased was on sale, but rang up the original price instead. When I told the cashier, he took care of it right away and with a friendly attitude. Very happy with this Petsmart! read more

Bring my dog here to get puppy trim and I love it. Going back on the September 17 for his first hair cut

Not the best place to groom your dog. Staff is evidently poorly trained as they can not follow specific directions. Less expensive and more responsive groomers are close by such as Paws on Mansell. I do not recommend Petsmart for grooming read more

This is a nice pet supply store with friendly, helpful and knowledgeable employees. They competently serve a portion of my two dog's needs. Okay, let's talk about grooming. I've never had a dog groomed or receive vet care at a 'big box' store. Nor do I ever plan on doing so. I also don't buy steaks or jewelry for the human family at a big box store where you can get outdoor furniture and tires. I trust 'big box' stores to do certain things well. And, this PetSmart does very economically and competently everything that I expect from them. But, I don't expect dog grooming or vet services. Even if they advertise them. read more