Terrific! I came here after my usual place cancelled on me completely last minute. My dog…read moredefinitely needed a grooming, so I desperately searched out another option in my area that actually was open on Sundays. Trust me, this is actually a tougher feat than you might imagine. When I first called, they said their groomer was not there. About half an hour later, they called me back saying he had come in unexpectedly. Yay! I rushed over. Service was very friendly here. Location was convenient. I had my dog get a summer cut and he looked sooo good when he was done. They even put a bow tie on his neck, and sprayed him with cologne. He smelled so good, and even a day later you could still smell the cologne on him. The groomer said my dog was such a delight that he would be happy to groom him any Sunday I needed. What great service! This store also carries various types of dog food, both refrigerated and non-refrigerated. You can also pick up some mats, treats, bedding, toys, you name it! So it's a great comprehensive store for your pet needs. I am glad I found this place, and would happily return.

After 3 years of being loyal customers, grooming our dog every 6 weeks and purchasing products,…read morewe've decided to take our business elsewhere. The Owner is not interested in customer service, or good business practices for that matter. The prices keep going up, and it seems like every time we groom our dog they have a new reason to charge more. They say it's because our dog has some matting and it takes more time. Well, yeah, he has soft fine hair and it's going to matt. It's happened his whole life. They know this, he's been grooming there since 4 months. Mind you, our schnauzer is an indoor dog that lives a better life than many human beings. There's no lack of care or consideration on our part, we groom him regularly at home, with the products Fido's sold us, but it's just the nature of his hair. It started off being $5 extra, then $10 extra, then $15 extra, with no end in sight. The last time we groomed him he had the least amount of mats ever, yet they charged the biggest up charge ever. When we asked them to not perform a certain part of the grooming about a year ago, we never saw a discount for that. So this only works in their favor. As a courtesy, and a genuine attempt to avoid leaving, we tried discuss the issue with the owner before just walking away and she was very dismissive, defensive, and argumentative. She didn't make the slightest attempt to keep a customer of several years happy, a faithful customer that spends a lot more than the few dollars she's arguing about. It makes no business sense that during a pandemic business owners are treating their customers this way. It makes no mathematical sense when you add up what we spend in a year, against what this petty up charge gets them. When our original groomer at Fido's, Jack, still worked there not only did the grooming look amazing but he never charged extra. After that we've had a couple new groomers and it seems like they get to decide if they're going to charge more. Bad business model for a customer. And, unfortunately, the quality of the grooming has gone down as well over time. There are groomers all over town, so onto the next one.

I've been trying to schedule a grooming appointment for my cats for like two weeks and they NEVER…read moreanswer the phone (you have to call to book a cat grooming appointment). I decided to call their customer service and ask if those grooming services were available and the lady hung up on me. I don't trust them.

Their grooming service has been going downhill steadily. We are now DONE!…read more We have 3 dogs. Dog 1 - they cut her a bit short at her last appointment. We said "meh". We'll be careful next time we drop her off with our instructions. Dog 2 - 15 years old. Has NEVER had matter hair. They said she was matted up and shaved her down to her tail. She looked like a rat. Dog 3 - last appointment they got water on his ears. Had to go to vet to get it cleared it up. Then, the next visit (today) they said he was matted (even though we brush him regularly) and had to be shaved. Then, they cut his neck and said it was on old scab. They stopped his groom and had us come get him. On top of all that, when you book online, it shows one price. But when you pick up your dog they rack on a $7 service fee that they can't explain.

We switched from pet-smart to pet supplies plus a little bit after they opened and It was an…read moreamazing decision. Here it feels they actually care for your pets unlike other stores The employees are so amazing and are very helpful Visit this pet store, you won't regret it!

The 5 stars are simply not enough! Randy, Shawn, Angela, and Ariya (sorry if I misspelled your…read morename) are an amazing team! We bought our Bully in today and wow, the education we received regarding car anxiety, fungi, gut health ect will not soon be forgotten! I never left our vet feeling this empowered and enlightend!! Did I mention this was our pups first time in a pet supply store ever, we were nervous about people and their dogs but Randy's team went above and beyond to make Major feel welcomed and calm. We will definitely be coming back and I'd strongly suggest if you want excellent service you NEED to come here for sure, you won't regret it!

We love this Petsmart as it has everything for a pet. Dog sitting for my sister we came to get a…read morefew things. A place where dogs can socialize without being on social media. Sales are good this time of year and stock in plenty. Fun fact: you can buy for a kid in Asheville this Christmas when you checkout. This location is good for all your pet needs.

I got negative points when I got a refund for the training classes. I liked the beginner class but…read moreonce I became the only customer for the advanced class the trainer brought the training sessions down from 1 hour to 20 minutes. When I asked for my money back for the classes I didn't attend they started making excuses, which I did not appreciate at all. Once I got my refund back the points I had accumulated disappeared and turned into negative points. Now I go to PETCO for now. I used to love the service I got here but now I feel awkward and not welcomed into the store as I once was.

Chelsea is a great groomer. She is so loving to our dog, who can be a very difficult guy to groom…read more Having a mobile groomer helps so much for our anxious pup. Less stress for all involved. Highly recommend this service!

So, I tried to shop at Earthwise again, and I was equally as let down this time as well…read more Unfortunately, the two ladies behind the counter didn't greet us upon arrival, nor at the counter at checkout. In addition, they never asked if we found everything we needed. To The Owners: Retail 101.......

Beautiful store. Immaculate! Gorgeous fish. Wide variety. Extremely helpful staff. Worth the drive.read more

My fiancé and I had the privilege to visit this store, and meet Matt and another gentleman I can't…read moreremember the name of, and might I just say WOW the staff is amazing always ready to answer every question even when they are busy. Super knowledgeable. And they really treat you like family. The store was super clean. We live about an hour from the store and never have an issue making the drive for this scale of product, knowledge and customer service

PetSmart has a policy of booking 3 grooming appointments at the same time. This is terrible for the…read moregroomers and especially your pet, who can spend two hours waiting in a cage. Groomers can do a good job but hit or miss. The last time my dog was groomed, the service was pathetic.

Amazing groomers! The staff at this location are incredible. I've been taking my puppy here for…read moreabout 8 months now and they always do a great job and reasonable price. Also they have a huge selection of necessities for all pets.