Terrible Communication and Predatory Pricing…read more Early August of 2025 I had a deeply disappointing experience with the service department at BMW Motorcycles of Jacksonville. I visited seeking advice for seven (7) technical/electrical errors on my 1250GSA. The service agent was incredibly dismissive, refusing to even look at me or listen to the errors shown on the pictures I made from my display while I was explaining them. Without even a cursory look at the pictures and the notes I made, he quoted me between $2,500 and $3,500 for diagnostics, claimed it would take three days on the computer to analyze, and told me the earliest appointment was 6 weeks away. Fortunately, I sought a second opinion at RiderMarket Daytona in Ormond Beach. Their service was world-class: CUSTOMER SERVICE: With one word; OUTSTANDING!! They listened to what I had to say. LOGISTICS: They picked up my bike from my home in Jacksonville and transported it to their shop for free. EFFICIENCY: The entire problem was diagnosed and resolved within three days. FAIRNESS: The total cost was $34 all-in and a staggering difference from Jacksonville's $3,500+ estimate. The beginning of January 2026 I reached out to the Jacksonville dealership via letter to discuss this massive price discrepancy and complained about the arrogance of their service and repair staff, but I have received zero response. It seems they are as uninterested in customer feedback as they are in fair pricing. The service was so unfriendly that I would now much rather drive an hour to Ormond Beach than deal with a team that makes me feel like I should apologize for being a paying customer. It is a shame, as the time I bought my motorcycle there in CASH was actually a good experience, but they have completely lost my trust and future business.

I've bought from here and have returned with my second bike for all my services…read more I had a scare with my first bike from Miami where they couldn't fix it so I took it to Daytona and they couldn't fix it. I only took it to here to try and sell and they fixed the simple problem within an hour. They've made me a committed BMW and Ducati man for life and are responsible and knowledgeable to sell you what you need and what's best for you. I can't praise them enough. What an amazing place to hang out and get knowledge from. Thank you everyone.

My Bigdog k9 was serviced by these people awhile back for general maintenance like oil, primary…read morechain adjust and oil. Fix headlight issue and other things. Price was ridiculously high. I felt something was not right with service and found major discrepancies. Rather then talk with them I just decided never to go back.

They had an event going on and it was posted on Fakebook(yes, I said Fakebook).My husband, Ernie…read moresaw it and asked me if I wanted to go. I said, "yes"! So, off we went. They had music, food trucks, they had the store inside open for everyone to come in and check the place out. They had so many motorcycles in there to see and admire. Some motorcycles were for sale and some were there for service and repair. They had a lot people out there. I would go again. They had a lot of very experienced cyclists riding up and down the street doing tricks with their motorcycles. It was a little scary for me, because I did not want them to have an accident. We made a sweet treat purchase from a food truck and enjoyed the show.

Just went for a tire change A little expensive but great…read morecommunication and timeliness Cool people working there, would definitely recommend

Lovely! Lady at the front counter was super helpful and walked me through all my options. Showroom…read morewas a little messy but everything was organized and full of information. 10/10!!!

I haven't owned a motorcycle in approximately 12 years, so when I started the process of shopping…read morefor a motorcycle, I definitely knew that I wanted to own a Harley. There wasn't much more than that at first. I had the fortune of meeting Dylan Hahn at the Adamec Harley Davidson dealership in Orange Park Florida during what was just a window shopping session. During my interaction with Dylan, I received some very sound and wise advice and a tremendous education in the Harley brand along with the some of the key characteristics associated with the various models of motorcycles available. More than this, I was totally put at ease on making what was a pretty overwhelming decision regarding the "right" bike for me. It is truly refreshing to be treated with such patience, care, and respect during what was for me a tough decision. I would recommend that anyone who is looking for their "right" bike reach out to Dylan. I am truly confident that the individual would be extremely happy with the level of customer service and care that Dylan brings to this process. The incredible experience didn't stop with the sale. Upon closing the deal, Dylan conducted a tour of the entire dealership where I was introduced personally to each of the department heads. During this time, I was educated to the innerworkings and specifics of each department and how each can be a benefit to me in the future. Every individual that I met treated me with the utmost in courtesy taking significant time to answer any questions I had, making recommendations, and generally welcoming me to the Harley family. Some of the other Adamec team members that I had the fortune to meet were Gary - Sales Manager, Tabitha - Retail Products Manager, and Bernie - Finance Manager. Each of these friendly and incredible people went out of their way to make me feel welcomed and comfortable. I could probably write a short book on the day that I spent with the entire team and all of the ways each made such a positive impact on me. To summarize this experience, this team of professionals does it better than anyone I have ever come across. I am more than stoked about owning my new bike but I am even more impressed by the experience that I was given during this entire process. I will be an Adamec customer for life and I look forward to seeing everyone at the Orange Park location again as I continue to maintain my bike, make enhancements to my bike, and enjoy the Harley community. Thank you Dylan for an truly incredible experience and introducing me to the Adamec Harley family. Much Respect! Glenn Watson

Went in for a basic oil change and tire. Told them I want just the engine oil changed and no…read moresynthetic since it is changed every 5000 miles. Went to pick my bike up and they did a three hole change with synthetic. NOT WHAT I WANTED. They refused to return my bike until I paid the ransom. They did not wash the bike like they say they do, there were still bugs on it and dirty rims. The tires were 10 psi higher than they should have been. They have lost my business. Plenty of places to go that don't overcharge and do unwanted work. Places that value their customers.

I had an appointment this morning to have a 5000 mile service done on my road glide CVO. It's been…read morea long time since I've been to Adamac Harley Davidson. I have to say the bike was when promised. The work was done the way it was supposed to be. Everybody was polite and friendly and very helpful. I had a great experience and I'll definitely be using them in the future.

I cannot express enough gratitude to Adamec Harley-Davidson for the compassion and kindness they…read moreshowed me during one of the most difficult times of my life. My service dog, Bolin, recently passed away from cancer. He was absolutely obsessed with motorcycles but never got the chance to ride one in his lifetime. Jess and Abraham went above and beyond to make his dream come true with a posthumous memorial ride. The care, respect, and empathy they gave us made this experience profoundly meaningful. It wasn't just a ride--it was a celebration of Bolin's spirit, and it meant the world to me. Forever grateful to Harley-Davidson for honoring my boy in such a special way.

Boozers is now Legacy Bike Works. DON'T take your motorcycle there, I had to give them 1 star…read morebecause there's no zero/negative star. They had my motorcycle for 3 months, didn't diagnose it for 2 months. Then when they finished fixing it, the day they told me it would be another week, they gave me 2 days to pick it up or be charged $75/day. The price was almost double the estimate, 3 months, NO RETURN PHONE CALLS and the had to disconnect parts to fix my problem. They told me I had recalls, not true and had an excuse at every turn. Just letting you know.

Talking about your neighborhood motorcycle repair shop from when you grow up. This is it, Robert is…read morereliable, friendly and the price is very Competitive. I usually come here for motorcycle service, upgrades, and goof off with the other customers. Awesome place