Xander showed me a truck. He was professional and helpful. He wasn't pushy. I can't speak for the entire staff, but Xander treated me much better than people at other dealerships read more

Let me tell you, this is by far the worst Cadillac dealer ever and they took advantage of me. Driving from South Florida to the northeast my Cadillac XT6 broke down at the St Augustine rest area and wouldn't start. It was pouring rain and I'm stuck so I called Fields Cadillac to let them know I am having my XT6 towed there. After about 3 hours of waiting for a tow truck, we finally get there 5 minutes after service closes. Drop the car and go into the sales department. Some woman tries to sell me a new Cadillac instead of helping me. Had to leave keys and get a hotel with a family of 4. First thing in the morning the next day I go over to the dealership to get the car services. Place is completely empty. Only sales and service people. No customers. Not one. Walk back to service and all the service guys are standing outside vaping and smoking doing nothing. I ask for assistance and told to wait because they are busy. When someone finally comes over, I am treated the advisor is a king and I am simply at their mercy. I was told that they have dozens of customers ahead of me and they don't think they can even look at it today. Again, the entire place is empty and everyone is standing around. I plead to have it looked at as we are a family of 4 stuck in a hotel. Late in the afternoon I finally receive a call with a quote or over 4 thousand dollars. Mind you the only parts needed are an sensor and a car battery. They marked up the prices double of what my local dealer would charge for the same work. They also added items on the quote like brakes, rotors and wiper blades in excess of three thousand leaving one thousand for the marked up parts. I told them I just want the sensor and the battery. Just enough to get home. They refuse to lower the price. I am also told the work will not be done until the next day and I need to stay another night in the hotel. Well sure enough they call me right before closing that the car is ready. I was told it would be the next day and no way it would be ready today. I already paid for the extra hotel night. When I go to pick up the car I am treated with disrespect like they are doing me a favor. Upon arriving at my destination, my local Cadillac dealer said I didn't need brakes, rotors or any of the items they listed except the sensor and the battery. In fact, they charged me for a sensor that was actually covered under a Cadillac recall. I had to open a claim with Cadillac to get the money back. All in all, this is the worst experience I have ever had at a dealership. I assure you I will never buy a Cadillac again or do business with any Fields dealership. Instead of offering a restaurant with a chef in your dealership, you should treat people with respect and don't take advantage of their situation. And before a bot sends a fake note of apology, know that your dishonest business practices are now for all to see. There is a reason your dealership is empty. read more

Mike and Services absolutely the best get you in and get you out and get you a loan already needed have nothing but great things to say about Fields. read more

What absolute legends. I bought a car from this dealership and the experience was fantastic top to bottom. I've been looking for a particular model car and color and I had the hardest time finding it here in south Florida. I used the Carfax app and was pleased to see they had what I was looking for here at Fields Cadillac, so I decided to make purchase. Being located in Boca Raton made the process a little different than what I'm used to, but the guys at the dealership including Matt and Bill did a really great job sorting everything out and getting me the vehicle. I also really appreciated that they were very responsive and didn't waste my time. Other dealerships that I dealt with in the course of my search either seemed disinterested or acted like they were doing me a favor by answering basic questions. Anyway, I'm huge fan of these guys now and I would definitely recommend them if you're in the market for a Cadillac. Five stars all the way. read more

I had to return to fields cadillac st. augustine for a different problem with our car (the head lights were faulty and cadillac new this, intact they sent a letter out for owners stating that they were aware of this and would reimburse if you had to replace them. Now that letter has expired and it cost $1800.00 for each side now to replace them, with no assistance from cadillac. Our car has 77000 miles on it from 2014 and was hardly ever driven at night. That being said, fields cadillac treated me way better than last time. I scheduled a appointment for today and decided to g I ahead and fix it, so I just figured I would have to bring it back tomorrow when the parts come in, a 45 mile one way trip home but Joe my service advisor checked and made sure I got a sweet loaner car, intact its a new electric cadillac and is very nice. This being said, my first experience was still ridiculous and my review still stands true, but this trip was totally enjoyable. Thank you fields for a pleasurable yet expensive visit today. read more

PJ has been helping us find an IQL Cadillac for our client. He has gone above and beyond to help us. I would highly recommend working with PJ in sales, if you're looking for the car of your dreams! Thank you PJ for all the hard work! read more

I cannot believe that we bought an almost new car from them, and 2 years later it doesn't start at all. We have special needs kids and really need two cars, and we're not getting appropriate help from them while dealing with getting it fixed. read more

A Cautionary Tale: Fields Cadillac of St. Augustine - Don't Be Fooled by Their 'Friendly' Service Well, my saga with Fields Cadillac of St. Augustine continues--and it's a doozy. I thought I was buying a 2021 GMC Yukon from an upstanding dealership, but boy, was I wrong. If you're looking for a shady, self-financing used car lot, save yourself some time and check out "Uncle Buck's Friendly Used Cars, Where We Personally Finance Your Deal." Oh wait--that wasn't a shady used car dealership--that was actually Fields Cadillac of St. Augustine, where apparently, they're more focused on their Google reviews than the actual condition of the cars they sell or the safety of their customers. Let's talk about the luxury experience I've had. The car broke down on me after only a few months of ownership. Mid-drive, my vehicle just stopped moving--imagine that as a mom with four kids, driving on I-95. Nothing says "reliable family vehicle" like a car that can leave you stranded on a major highway. That's the kind of safety and peace of mind Fields Cadillac offers. Here's the list of fun repairs not covered under the GM warranty (shocker): Fuel pump failure (yup, had to replace that) Dead battery (that was a cool $365, plus taxes and fees, for this auction vehicle you sold me) Rear driver's side and passenger side wheel hubs failed Struts needed to be replaced Here's the list of other super fun repairs covered under the GM warranty: Rear differential replaced Driver's side rear lift gate actuator replaced And the cherry on top? Error codes that pretty much scream "this car is falling apart." Here's the full list of codes you get when your like-new 2021 GMC Yukon is falling apart on you: C0511 C0517 P0498 P0627 P102A P129F U0418 U0447 U053B U18A2 You might wonder: what do all those codes mean? Well, in a nutshell: the car was sold to me with major issues that I had to fix at my expense. Oh, and don't worry about getting any help from Fields Cadillac--those are just details that clearly don't matter to them. Now, let me address the man at the top, Jim Signorile, the General Sales Manager who oversees not just one, but TWO Fields Cadillac locations. The person who's employees thought it was perfectly fine to sell me a car in this condition. I've reached out, my husband's reached out, but guess what? No one at Fields cares enough to actually follow up. Instead, we get the typical response you'd expect from this dealership: "We're sorry to hear about this" "This isn't the level of service we strive for" "Please reach out, we'd love to talk" But don't be fooled. They have my number, they have my husband's number, and they still choose not to reach out. So spare me the empty "we'll reach out" responses in the comments--they don't mean a thing. What I'm really here to tell you is this: Fields Cadillac doesn't care once the sale is made. And if you have any issues, you're on your own. Also, let's talk about the old-school mentality that apparently still exists at this dealership. Mr. Signorile, your team seems to think I'm incapable of making decisions or understanding the issues with the car. They prefer talking to my husband, which in 2024 is not only outdated but also insulting. Is it really that hard to treat female customers like they have brains and can speak for themselves? So here's my advice to you, Mr. Signorile: instead of worrying about your 1-star reviews, maybe worry about fixing your service and customer satisfaction. If you actually care about the people who buy cars from you, 5-star reviews will follow. But keep throwing out those cookie-cutter, "we're sorry" responses, and people will see right through it. Oh, and for the record, your last text to my husband was on October 8th, saying you'd reach out "when you return." Should I just assume you're still on vacation, or was that just another empty promise? I'm posting this because I want others to know exactly what they're getting into when considering Fields Cadillac. If you're looking for real service and a dealership that will actually stand behind the cars they sell, look elsewhere. read more

I have communicated with Kevin. No results. You guys must seriously up your game! 3 cars purchased including an Escalade and you still have no idea how to treat my family! Next time someone sells me a warranty misrepresented I will just go straight to court, may not be too late here still .. you don't know how to stand up to your mistakes ( or should I say misdeeds...) And in response you tell me to call not knowing I had done this several times over. It's time you called and reached out with real results in store. Most calls I made and vm I left remain unanswered. read more

OK ,, i wrote a review couple weeks ago and was asked by Fields GM Steve Vargas to take it down and he would work on resolving the issue. he did nothing but try to DOUBLE the price of a car we basically already owned.he's the most dishonest person ive ever delt with.Heres what transpired...my wife brought her car a 2017 in for oil change, it also had a problem , she was talked into buying a 2022 , mostly because shes a Disabled Veteran and needs a reliable car to get to the VA multiple times a week.After getting home she realized it was not financialy a good idea.She called Darla ( not much better than Vargas)the next day, and asked if can just bring back and get her old car back , she said No Problem but had to wait until Monday , it was Saturday. My wife went on Monday only to be told she had 2 options , one was to keep the 2022 , the other was to buy back her old car.Oddly enough im not sure how the sold her and registered the 2022 because she never got the 2022 insured ??i mean did they forge insurance?? there was NO change to our insurance at all.pretty sketchy. so they offered her her old car back at the same monthly payment she had on it , she owed 3 more years ,, but they told her had to pay for 6 years, so would had to pay Double what she owed.its been weeks and Steve Vargas has not tried in the least to resolve this. Only to insist she would have to pay Double the amount..i guess the old saying id true...Car Dealerships...we'l Fields Cadillac , will take advantage of a women , not to mention a Disabled Veteran..To validate my review and what transpired, there is a BBB claim i filed against Fields Cadillac im sure that can be looked up regarding this matter. read more

I placed an order for a Cadillac Escalade on 2/27/21 with their sales person. At that time, the sales person indicated it would take 2-4 months for delivery...Fine. From that time, we exchanged texts 4 times over a 5 month period regarding the status of my vehicle. Today I called the sales manager for an update, in which he indicated my order had not yet been placed and it would be another 2-3 months. In addition, some options are no longer available. What was discouraging in all this was the total lack of communication. In fact, the sales person indicated in a text back in May that "your order is in, but the assembly plant has not yet picked it up. I'll keep you posted". The sales person never initiated any contact over the 5 month period and the sales manager never apologized could not have been more indifferent on my call with him today. So 5 months wasted on a vehicle that was never ordered, while being lead along that it was. I cancelled my order not because of the additional 2-3 month waiting period, but for the extremely poor customer service. This is the treatment you get when you're buying an Escalade? read more

Fields Cadillac was a professional and efficient buying experience. Katlin was our own personal concierge! She was personable and helpful from the very moment she met us on the lot. Don found the car we wanted at another dealership and Katlin picked it up for us the very next day! Matt gave us a great tutorial of our new car. Great experience all around! read more

A year ago I would have written a 5 star review for this dealership but something has changed here. There's a new service manager and several new "advisors". I brought my car in about 8 weeks ago to have a vibration dealt with. I was told it was the sunroof and was charged over $500 to fix it. When I got it back, the sunroof edges were covered with a gooey lubricant (which will quickly attract dust). Noise still present. Brought the car back and was told it was actually a drivetrain issue, fortunately covered by warranty. Its now been almost 4 weeks and I still don't have my car. Claim they are "waiting for the part". Called several times this week to get an update; everyone's is always "busy". Promise callbacks which never come. We were in the market for a new car this past month and were considering an XK5; likely will buy this month but it won't be a Cadillac. read more

Best car dealer I have ever gone to for service! Highly recommend this service department, the staff is wonderful too!

John the salesperson was courteous, professional and listened to our needs about our recent car purchase. John guided us seamlessly from start to finish and insured all our our questions and concerns were answered. One of the best car salesmen we have ever encountered! We would and will recommend him to our friends. Bryan was also very helpful and professional in our buying experience. A big thank you to the whole dealership on our process. Thanks Terry & Sue McCarty read more

Another awesome experience at Frields Cadillac! We purchased our new XT5 a few days ago. We worked with Don, Ted, and Matt and they are a wonderful experienced and professional team. They worked hard to earn our trust and deliver the car of our dreams. From start to finish, they have shown how important the client is to them. If you are starting your search for a car, drop in and check out the cadillacs on the lot. One more shout out for Kevin in service. Wonderful dealership! read more

Fields Cadillac St. Augustine - Auto Parts & Supplies Near Me - St. Augustine, Florida

Have had good and bad experience with service here. Got my car here and they let me drive away without a cap on one of the tires. The air pressure was also completely messed up, the tire pressure for one of the tires was at like 50 and I had to come back to pick up the cap and get the tire pressure adjusted. Came back for service and they were okay, if you're a customer the free lunch is a plus. read more

i attempted to buy a new Cadillac Escalade. We went back and forth on my trade in price. Their purchase price was way to low on all offers so I decided to look elsewhere. This morning I receive a text message by mistake from Woody the sales person, calling me a moron because his purchase price was too low. The funny thing is he meant to send the text to someone else. Strange how they will talk nice to your face and rip you apart when you are not looking. Not a quality dealer what so ever. Never will I attempt to purchase from them again. read more

I can't say enough good things about the service at Fields Cadillac in St Augustine. The staff is top-notch and professional; particularly James Zawacki in the service department. He is knowledgeable, caring and reliable. He is always available to answer questions and offer advice. He follows up and follows through. He gave us confidence in our vehicle for a long trip ahead. I highly recommend Fields Cadillac. We will definitely be regulars. Five stars!! read more

I have been taking my car to Fields Cadillac for the past two years. I always ask for Joe in service. He goes the extra mile in making sure you are a happy customer. I am never disappointed. Thanks Fields of St Augustine read more

Matt and Fields Cadillac are one of the BEST dealerships around!! Great customer service. They even serve you a fabulous breakfast or lunch while you wait. Plus they don't only have Cadillac's, they can find most anything you are looking for!!! read more

Awesome Service! If your looking for helpful employees this is the place to stop by and purchase your next Cadillac. Love the hot lunch provided while you wait. Try the service here the next time your in the area. read more

Love this place! Great customer service! They also don't waste your time. Most places that u go to u feel like u are in a line of people. That your number for service is way down on the list. Not here. I not only experienced quick service. Others here with me are getting in and out. Truthfully the best auto repair experience I've ever experienced. I would recommend this place to everyone. E. Cooper read more

Customer service wasn't helpful at all. Bought a 2018 Escalade intermittent vibration and went in to get it fixed but they wouldn't help me at all. read more

This is my second car that I have purchased here. The service dept. with Dan F. is painless and very friendly. they always contact you after your appointments to see if there are any questions or concerns. They offer breakfasts and lunch till about 1:30 PM for service repairs. read more

I've bought a number of sports cars over the years and this was by far the worst treatment by a dealer I've ever experienced. Maybe they don't think Latinos can afford a sports car or something but demanding a credit check and negotiation of price before I can even test drive a car seems pretty prejudicial to me. BTW, I bought the car in cash from another dealer on the same day. Learn how to treat all customers with respect and don't underestimate the buying power of who walks in regardless of ethnicity or appearances. read more

I'm so happy that I discovered Fields Cadillac. Disappointed from poor customer service at my former dealership, Fields renewed my faith in car dealerships and service after the sale. I called Fields and spoke with their service department manager and ask if they had a particular part, that my dealership claimed they had to order, so my car would not be ready for my husband and I to travel to meet family for the holidays. Politely he said they had that part and would be happy to complete the repair for me that day and it would be ready within an hour. After having my car in the shop for 2 days with the other guys, Fields had me back on the road in an hour. Not only did they complete the repairs, they washed and vacuumed my car as well. Their staff went out of their way to provide professional courteous service. Their service manager took the time to go over other services and perks their dealership offers too. Honestly, I can't wait to take my car back in. Top notch professionals! read more

This is the best dealership in town!!! Wanted to buy a Cadillac, so I came here and hit the jackpot. The service team is wonderful! I can eat breakfast or lunch while I wait for my car...complimentary!!!! PLUS, every time I visit they wash my car at no charge! read more

Was on vacation visiting family and enjoying beach when getting ready to leave was suggested to check out fields by a family member since i have a Cadillac they offer a free service wash. I thought great idea get some of the sand out of the car WRONG! When the young man who had washed my car gave me back my keys he smelled strongly of alcohol. Next when i got into my car it smelled like some type of cigar smoke i ended up having to air the car out for hours. To top it all off car wasn't even cleaned sand was still everywhere. Total waste of time next time i will just do it myself. read more

Dan is my service rep here. He's extremely easy to work with and in general a cool guy. I've had about 4 or 5 different service needs since I moved to St Augustine about 6 months ago (My CTS V sport is high maintenance lol). Dan and his team have always taken great care of me and my car. I had an issue that involved a few different parties and Fields Cadillac at St Augustine was the only group with the expertise to identify and resolve the issue. I'm usually hesitant to take my car to the dealer but the team here makes everything easy and repairs have all been completed extremely quickly. I can't recommend these guys enough. read more

Best dealership I've ever been to. Service was smooth and efficient and was in and out in no time

I want you to know that Fields Cadillac is the only dealership in our town that I have ever been satisfied doing business with. That is actually an understatement - I am totally elated. I am a seller, not a buyer, and I do not like to pay retail - for anything! The people at Fields Cadillac in St. Augustine must have some kind of psychic intuition, because they sold me on the first round! I am very pleased with the deal, and with my new SRX. I love the vehicle! In addition to the great deal and the fine automobile, everyone that I had contact with at your dealership treated me like I was the only thing that was important that day. It is hard to impress me, but you did it. Congratulations on that feat. You have earned a lifetime customer. Sincere regards, James Carlton Moore of Jacamor Web Products read more

I've been having my car serviced at Fields Cadillac for 3 years now and continue to go back for it's top notch customer service and excellent work. I particularly appreciate dealing with Sherri who makes an otherwise dreaded task for me actually quite pleasant. read more

Great service! Knowledgeable friendly staff! Free breakfast, lunch and smiles while waiting! Thank you!

A year ago I would have given 5 starts. Something is different with the service dept. The old team Frank, Joe, etc. are gone. The new team can't get their act together. We've had two issues with our 2020 vehicle on interior parts. The first time they never called when the part came in, we just happened to come in for a wash and they discovered the part was in. The second time, they said the issue was fixed, it wasn't, again had to order a part. And, I keep getting reminders that my 2016 vehicle needs service when I traded it in on the 2020 vehicle. No communication between sales and service on which vehicle I currently own. And, there were spiders in the waiting room near the windows. One lady had one crawl on her. The windows were dirty, the seats need to be replaced, the floors were dusty. The food at the café wasn't good. Nasty tuna fish salad, which later gave me a stomach ache. Something is different about this place. I used to like going there, not now. read more

Bought a 2013 Cadillac SRX from Fields in Jacksonville , FL - lied to about previous damage. Asked specifically about any previous damage, Car Fax reported none. 4 days after purchase find out major damage done to front end. DO NOT trust this dealer! Will see how they resolve this issue. Extremely disappointed in the service. read more

I got a quick oil change when I was out of town on vacation without having to make an appointment. Service was excellent and friendly. Thank you so much! read more

By far the best GM Dealership I have ever experienced. I was down on vacation and needed an oil change. I was treated like I was their single best customer from the moment I drove into the service lane. Wish I could find a dealership like this in Michigan! read more

Great service! These guys always go the extra mile! Dan always makes sure everything that needs to be checked is done while I am there. They proactively found a damaged part on my daughters car that need to be replaced as a result of an accident. Another dealership missed the issue which could have resulted in extensive damage had Fields not found the issue. And having breakfast while you wait help you make the most of your time!! read more

We went to visit Ron Palmer at Fields Cadillac by the outlet mall to see what we could find, and although they didn't have something that matched our needs at this particular store, they were able to find us the perfect fit within the Fields used inventory! They had it delivered to the store and we were on our way the next day! The experience that we had at this store was incredible! Our sales person was John Cummins, and he took great care of us, plus whenever you buy from Fields, you become a part of the "Fields Family," and not just the car we just bought from them, but our other car as well! That means that we can stop by the "Pit Stop" any time for them to top off our fluids, re-fill the air in our tires with nitrogen, get a car wash, and grab breakfast or lunch while you wait - ALL COMPLEMENTARY! This totally blew my mind, so in case you're in the market for a car, I wanted to share our experience! http://www.fieldscadillacstaugustine.com/ read more