Visiting St. Augustine for Biketoberfest 2026 from Cape Cod, MA. Trailered two Harley Davidsons…read morebehind my 2017 Ford F-150, XLT, FX4, LEVEL II. Went through downpours which blew the fuse to the Trailer Control Module. Scheduled mobile service because 10 years ago I had a terrible time with the service department. Next day, Donnie arrived. He updated the PCM, performed a multipoint inspection and proceeded to troubleshoot the blowing of fuses. On the other end of his phone was Brad. Both worked hours diagnosing and isolating. I honestly thought he was going to throw in the towel but he kept on checking. Isolated the trailer brake module itself. Now we are only here a few more days and Ford's module was back ordered. Called NAPA. They had one for a third of Ford's price. Called Bri to schedule mobile service to install it but nothing immediately available. So, my GF and I installed it this morning because I remembered the steps that Donnie took! Bozard is very fortunate to have Donnie as a mobile tech!! Knows his stuff!

No STAR -- PROMISES MADE BEFORE THE SALE, DENIED AFTER THE WORK…read more I strongly caution anyone considering major repairs at Bozard Ford to GO ELSEWHERE. Bozard Ford replaced the engine and drivetrain components in my 2018 Ford Raptor. Before I approved the work, their service staff described the coverage as "bumper to bumper," said it would be like I had "just bought the truck," and told me I would essentially have a new drivetrain with a factory warranty. I specifically asked service advisor Mary whether the three-year, unlimited-mile warranty included the turbos and starter. I was told that it did. When I requested an itemized copy of the coverage, I was told it could be pulled up at any Ford dealership nationwide. Now that I am experiencing a turbo problem, Bozard Ford is refusing to honor the coverage as it was represented to me. Only after the work was completed did management provide a different and much narrower explanation of what was supposedly covered. That is unacceptable. If those limitations had been clearly disclosed before the repair, I could have made an informed decision about where to have the work performed. Instead, I relied on direct statements from their service department when authorizing an extremely significant repair. I gave Bozard Ford the opportunity to resolve this professionally and honor what their representative told me. Rather than stand behind those representations, they have left me fighting for coverage that I was specifically assured I had. My advice is simple: Do not rely on verbal promises from this dealership--regardless of how confidently they are made. Demand a detailed, itemized warranty document listing every covered and excluded component before authorizing any work. My experience has caused me to lose trust in Bozard Ford, and I cannot recommend their service department.

Xander showed me a truck. He was professional and helpful. He wasn't pushy. I can't speak for the…read moreentire staff, but Xander treated me much better than people at other dealerships

Let me tell you, this is by far the worst Cadillac dealer ever and they took advantage of me…read more Driving from South Florida to the northeast my Cadillac XT6 broke down at the St Augustine rest area and wouldn't start. It was pouring rain and I'm stuck so I called Fields Cadillac to let them know I am having my XT6 towed there. After about 3 hours of waiting for a tow truck, we finally get there 5 minutes after service closes. Drop the car and go into the sales department. Some woman tries to sell me a new Cadillac instead of helping me. Had to leave keys and get a hotel with a family of 4. First thing in the morning the next day I go over to the dealership to get the car services. Place is completely empty. Only sales and service people. No customers. Not one. Walk back to service and all the service guys are standing outside vaping and smoking doing nothing. I ask for assistance and told to wait because they are busy. When someone finally comes over, I am treated the advisor is a king and I am simply at their mercy. I was told that they have dozens of customers ahead of me and they don't think they can even look at it today. Again, the entire place is empty and everyone is standing around. I plead to have it looked at as we are a family of 4 stuck in a hotel. Late in the afternoon I finally receive a call with a quote or over 4 thousand dollars. Mind you the only parts needed are an sensor and a car battery. They marked up the prices double of what my local dealer would charge for the same work. They also added items on the quote like brakes, rotors and wiper blades in excess of three thousand leaving one thousand for the marked up parts. I told them I just want the sensor and the battery. Just enough to get home. They refuse to lower the price. I am also told the work will not be done until the next day and I need to stay another night in the hotel. Well sure enough they call me right before closing that the car is ready. I was told it would be the next day and no way it would be ready today. I already paid for the extra hotel night. When I go to pick up the car I am treated with disrespect like they are doing me a favor. Upon arriving at my destination, my local Cadillac dealer said I didn't need brakes, rotors or any of the items they listed except the sensor and the battery. In fact, they charged me for a sensor that was actually covered under a Cadillac recall. I had to open a claim with Cadillac to get the money back. All in all, this is the worst experience I have ever had at a dealership. I assure you I will never buy a Cadillac again or do business with any Fields dealership. Instead of offering a restaurant with a chef in your dealership, you should treat people with respect and don't take advantage of their situation. And before a bot sends a fake note of apology, know that your dishonest business practices are now for all to see. There is a reason your dealership is empty.

My most recent service was for purchasing tires and I appreciate the assistance I received from my…read moreservice advisor. Mr. Johnathan Luker was very thorough and helped me to the get deal for possible. Together we did price comparisons and he helped to make the process a lot easier. Also, I need to mention the excellent valet service (drivers) that Bozard Lincoln provides!!!! Thanks again!!!!

This is an amazing dealership in every respect. I purchased from Bozard because they offered a…read morecompetitive price for the new Lincoln Navigator. But, Bozard really does more than offer a fair price. They are good, trustworthy people who really care about customers having a positive experience. We live in Tennessee. So, buying from a dealership in another state involves some trust and legwork -- particularly if you ship the car. That's where Bozard excels. They have a well-organized process for handling everything (even your out of state registration) and making it hassle free. The car was shipped to me and arrived promptly without damage. They even included a nice giftbox with wine and wine glasses in the backseat. Throughout the process, Bozard actively coordinated with me to make sure I understood the technology in the vehicle and was happy with the purchase. Moreover, when I had a post-sale issue with one of the technical features in the vehicle, they took initiative to resolve it to my satisfaction. I have dealt with many car dealerships over the years and bought other luxury brands. This is not your average dealership. So, if you are reading this review and wondering whether to buy from Bozard, go for it. You are in good hands. Highly recommend Jack Michie and Thom Workman at their sales dept.

We stopped into Hyundai of St Augustine to look at a used 2019 Honda CR-V. I saw it online and…read morereached out to Dylan Hart. He said the vehicle will be there waiting on us. We drove in from Jacksonville to look at it. * My daughter was in an accident last week which resulted in her vehicle being a total loss. She told me she wanted a white car with dark interior. For the last week we test drove 4 different vehicles types at various dealerships that she has always wanted in the past but could never get. When she was married she really didn't have a choice on what type of vehicle she had but now she does have a choice. The other 4 vehicles she drove she ended up not liking. At one dealership the sales consultant made her feel "stupid" and talked down to her so we left. Today at Hyundai of St Augustine Dylan was with another couple so he asked Jacob Gray (sales consultant) to help us. He was phenomenal with our purchase experience! He was so patient, helpful and super friendly. We've had two Honda CR-V since 2020 and loved each one. My wife had told our daughter all the safety features you are looking for are in the CR-V. For some reason she didn't want to look at it but when she saw this one at Hyundai of St Augustine and test drove she feel in love it! I have to say this was the easiest and best purchase experience we've had purchasing a vehicle in a very long time! All the sales consultants were very friendly. The office staff were friendly and seem to work well with all sales consultants. The finance manager where we signed all the paperwork was also very friendly and helpful. We arrived at the dealership at 3:30pm. Test drove the vehicle. Made the decision. Signed paperwork. They put gas in the car and we were leaving at 6pm. My daughter and grandson were so happy with their new car. Makes me happy to see them in a newer safer vehicle than they had before! So if you are ever in the market for a new or used car (Hyundai or other) I definitely recommend you come and see Hyundai of St Augustine and definitely talk with Jacob Gray!!!! He will treat you like family! Jacob even called several days later to check in on us to see if we had questions or concerns... Thank you Jacob Gray and Dylan Hart for a job well done!!!

I had a good buying experience with Hyundai of St Augustine last December '25. I drove down from SE…read moreGA 115 miles to test drive an Ionic 5. I had never driven an EV prior. The sales person was patient & not pushy. I was still undecided when leaving the dealership. I ended up making a telephone deal later that evening on a 2 year lease. The car was delivered by the dealership the next day to my home 115 miles away. I've been enjoying the car ever since. I would buy or lease another car from this dealership & look forward to visiting them when my lease expires December '27.

We purchased our second shuttle bus from National Bus Sales. Through the whole process they were…read morevery patient considering my loan took 2 months to approve. Once we got the loan the shuttle bus was ready within a day. I was pick up from the airport driven to the lot where my bus was clean, fueled up and ready for me to drive back to Las Vegas. Adam you did an excellent job sir thank you. Can't wait to buy my next bus..........

Extremely discriminatory towards my service animal in training & extremely rude to me as well…read more Service animals are an extension to ones person & I do not support businesses who don't respect service animals.

SLAUGHTERHOUSE RULES!!!!!!…read more Anytime that a guy drives five hours round-trip to buy a vehicle he must've gotten a good deal and really good customer service. I found them online on Cars.com, and I called to ask questions and they did a good job on the phone, like they actually care. This place did an amazing job on answering my questions and working to help me gain interest. We are all empowered by the Internet and all of the apps that are out there, so you can certainly work with a dealer to try to compete for your business. Drive down or fly in just get a car here if you want a quick transaction and no creepy untrustworthy sales sleaze. I would recommend them to anyone that will listen, oh I guess that you just did that by reading my review.

I had an outstanding experience buying a car from them three years ago. They do not lie or play…read moregames and you get what they say you will.

When shopping for a car, I stopped in here to check out the Murano. While I ended up going with…read moreanother vehicle, I will say that the professionalism and honesty of this location was noted. If you are looking for a Nissan, check them out.

I rolled in to look at a used frontier that had very high mileage just to see the color. I told…read morethe guy that hunted me down that I found one that had under 40k miles at the same price as his with 140k. He was a real douche about it and walked away from me. Most ignorant salesman I've ever encountered! They could give me a car from here

So these guys are basically the BEST. A couple of years ago, they did a great job on my 4runner…read moreafter my catalytic converter was stolen. Fixed it same day at a very fair price and the dudes there couldn't be more pleasant. Then, just a month or so ago, I noticed my car was shaking when I would brake, so I took it to Sun Tire in Jacksonville as that's where I now live. Got an estimate from them and, before I committed, I took it to Long's who beat it by a clear $100. My old truck is running beautifully again and it took them less than two hours to remedy a problem that had been stressing me out big-time. Couldn't be happier with their service. Bottom line: these are awfully flexible and friendly fellas who run a nice, honest shop out there on 16. Great small business to support! Thanks, guys!

Did exactly what I asked for with a car that was sitting for a long time. I know the car needs more…read morework, but he was not pushy at all. Had zero issues with communication or pricing

Had to have the drag link replaces in my wife's jeep before a long trip. I had the part and they…read morefit me in on short notice, work was done on time, fair price, and exactly as they said. No upsell or other pushy tactics that can be common at some mechanics. Would recommend them to anyone who needs repairs!

I had some issues with my car that needed fixing. Brandon was extremely helpful in walking me…read morethrough the process and coordinating with my warranty company. They were extremely quick with repairs. Will definitely use this shop again.