I have never had any experience in any industry that was bad enough to compel me to write a bad review online. I am running a business which keeps me extremely busy, have a wife and three kids who also need my time and attention. However, I strongly feel that this dealership treated me in a very bad and unfair way, therefore I decided to spend some time and share my experience with everyone considering purchasing a car from these people. I was specifically looking to buy a Lexus GX 470 and a month ago ended up getting it from Ultimate Motor Cars in St. Augustine. I found this car on cargurus.com and same day came with my wife in the afternoon to test-drive the vehicle. Everything seemed fine at that time, both of us liked the car, so we came back in the evening to pay and sign the paperwork. Final price came out ok, even a bit higher than NADA or KBB suggested for the same vehicle in an excellent condition. Plus, on the top of that, they charged me an extra fee of $695 (dealership fee). While getting the documents finalized, Brad (GM) sent our sales rep Shayne to put some gas in the car as the fuel tank was empty. When Shayne returned and we were getting ready to leave, I realized that the check engine light (CEL) was on. I asked Brad about it and his answer was that Shayne probably did not close the fuel cap all the way. Since I've already had experience using the OBD ll Car Diagnostic Scanner, I trusted Brad and when came home went ahead and deleted the codes. Next morning the lights came back. Since then I went back to the dealership five times to see Greg (lead mechanic, who claims to have over 30 years of experience). When picking up the car each time I was assured that the car is fixed and the problem is now gone but next morning the CEL was coming back. Last time Greg started blaming me for it and wanted me to pay $350 to do the repairs. I could not believe him! After having to bring the car back to him from Jacksonville several times plus being without the vehicle for several days, I was back to square one - the check engine light was still on for the exact same codes. No documentation or paperwork in reference to any repairs that were done on the vehicle was ever given to me, so I have no idea what these people were doing with my car for so many days... After having an unpleasant conversation with Greg, I asked him to have Eric (the owner) call me and he said he'll text him my number. I have also called the dealership multiple times and asked for Eric or Brad to call me back, but all of my requests kept being ignored. I know that Brad got my request for a call back at least a couple of times, however he seems not to care at all about his customers. To be honest, spending an extra $350 will not change my lifestyle. The question here is - why do I have to pay this money to a dealership that sold a car to me with a problem and now wants me to pay more money to fix it? Well, if you don't want to go through the same problems, stay away from this dealership! They'll be glad to take your money but should a problem come up, be prepared to pay more. read more

Today I received a scratch and win marketing piece from them in the mail. I scratched it and my number matched the win $500 box. I was dubious but it said clearly if my number matches the one in the box I win the prize. I had to schedule and appointment and it is right by my kids school so I scheduled it for on the way to pick them up. When I get there to claim my prize I was told no, that is just an example. The actual number is printed lightly near the mailing address and is not at all obvious. I got up and told him it is ridiculous to use such deceptive and sleazy marketing tactics and walked out. Eric, the owner, came out to my car profusely apologizing and agreed that it was deceptive marketing and that he had been out of the office for a family medical emergency and had not seen the final proof before it went out. He offered me gas money to make up for it. When I scoffed at him for his lack of awareness that luring people in like that is BS, he upped that to an oil change and a car detail. For someone who appreciates locals supporting local business he and Ultimate Cars sure don't respect the local people's time whatsoever. He admitted that it was deceptive marketing and that it only happened because he was out of away for a medical emergency but going through their Google reviews there is another 1 star review for the same thing in April 2022. I wonder if that was also due to a medical emergency? Total sleazy smoke and mirror marketing tactics and I will not be buying a car from them again. We bought a car from them last year and they pushed the extended warranty super hard to which I reluctantly agreed as he said that we would be refunded the extended warranty if we requested the refund within 90 days of purchase. I duly requested it within the time frame and then their "systems" were down so they couldn't issue the refund. I persisted over the next week and was then told that actually their insurance providers system was down and there was nothing they could do. I contacted their insurance provider who said their was nothing wrong with their systems and that they were not down at all. It took a couple weeks and over 10 phone calls before they eventually refunded the amount. Conniving and shady business practices here. Give your business to a business that values and appreciates your business. read more

Phillip, Brad and Eric are a great team! We happened to be looking while in town for a wedding and are sure glad we did! Philip took his time to explain everything about the car that we asked, let us both do a test ride and made sure we were comfortable every step of the way. Eric, the GM was a a tough negotiator but found a way to make the deal work and get my wife into the car she wanted in the budget available. Her happiness has been worth every minute spent getting to yes! Brad, the business manager made sure every step along the way was as smooth, easy, and worry free as possible. He didn't just care about the sale; he cared about us! Completing the sales process to the last form and prepping the car for pickup as promised were taken care of to the last detail, despite a few unexpected challenges. We didn't just leave with a car; we left with new friends and peace of mind that we were treated fairly all along the way! Final paper work was completed and sent to us as promised. When one key document was missing, a phone call got the matter sorted out within minutes, with the item headed our way. If you're looking for a car, don't buy from anyone else until you see what Brad, Philip and Eric can do for you at Ultimate Motors. I know we'll be saying hello ever time we're back in St. Augustine! read more

I recently purchased a Volkswagen from Ultimate Motor Cars of St. Augustine and I couldn't be happier with my experience! From the moment I walked into the dealership, I was greeted with friendly smiles and a warm welcome. The staff at Ultimate Motor Cars went above and beyond to make sure I found the perfect car to fit my needs and budget. I was particularly impressed with the level of customer service I received. The sales team took the time to listen to my needs and answered all of my questions with patience and expertise. They were never pushy or trying to sell me something I didn't want, and they made the car-buying process stress-free and enjoyable. When it came time to make the purchase, the finance team was equally as helpful and professional. They worked with me to find the best financing options and made sure I was completely comfortable with all of the details before I signed on the dotted line. I cannot recommend Ultimate Motor Cars of St. Augustine enough. They truly care about their customers and it shows in everything they do. If you're in the market for a new car, do yourself a favor and stop by Ultimate Motor Cars. You won't be disappointed! Adam read more

I am so very pleased with this entire dealership! From start to finish my experience was exceptional. The salesmen were so kind and helpful during the entire process. We bought not one but two cars at the same time. Everyone was very accommodating and professional. This dealership is top notch! My husband and I have nice cars that we love! I want to extend a huge thank you to Greg, the service manager, who went above and beyond helping me with my Toyota Corolla! He genuinely cared about my well being and satisfaction. He hand picked my car based on my needs and safety. He gave me the red carpet treatment! My husband actually traded his truck in for a Lincoln Town Car in pristine condition! The ladies in the business office were kind, caring and very informative. These people are excellent at what they do and they have a life long customers in us. I cannot say enough great things about them. The stigma of the used car salesman DOES NOT apply to this dealership. The big car companies could learn a lot from them. Thank you Greg Gerald, Brad and Eric and everyone at ULTIMATE MOTOR CARS for all you've done! read more

I cannot recommend this dealership enough. I traveled a pretty good distance in search of the right deal and this dealership did not disappoint. They were very upfront and transparent about all of their vehicles and I felt like family from the first second I walked through the door. From my sales experience with Chad to working with their GM Brad, and also working directly with their service manager Greg as well as the owner Eric. They kept their word about everything throughout the transaction, the financial details were seamless and it just made the purchase extremely satisfying. Even after we discovered a small issue after the purchase these guys were all over it right away... I was so impressed with their level of communication and their attention to detail for everything to my 100% satisfaction. A great place to buy a car... I highly recommend giving them a look even if a little travel is required. Awesome place! read more

This is the best dealership I have ever had the pleasure of doing business with! The owner, Eric went above & beyond to make sure that we got everything we needed when we purchased our truck! Since then, whenever we go there for any type of service, Greg, the head mechanic, does the exact same thing! He's so great, he is an excellent mechanic, he goes out of his way to make sure that you are well taken care of, that your vehicle is serviced in a timely fashion, and his crew in the shop are knowledgeable & polite:) We cannot say enough positive things about this company We would highly recommend them to anyone!! Thank you Ultimate Motor Cars for our beautiful truck!!! read more

The team at Ultimate is outstanding! Hands down the best, easiest, most fun car buying experience ever. Let's be real, no one likes the car buying process. The team at Ultimate makes it enjoyable and as easy for you as possible. Chad and Eric absolutely knocked it out of the park in my experience working with them. They welcomed my family with open arms and really showed the love and care for us and that is hard to find ANYWHERE! I will recommend this dealer to anyone I encounter without thinking twice. I wish I would have found them sooner! Let this great team astound you with the best car buying process anywhere! read more

Going to Ultimate Motor Cars was a very pleasant experience. The atmosphere is professional and clean (which is a must!!). I was extremely pleased with Eric , whom provided excellent customer service and knowledge. Along with giving me all the information I needed, he was also able to provide ease to any of my concerns. Working with the finance department was very easy. They were able to work with me and assist me to the best of their ability. Very satisfied with my experience. I would go back again without question . Definitely recommending to my friends and family ! read more

Once again the sales staff at UMC were awesome and able to get me into another dream ride. Caden was great, and very helpful with showing me two nice used cars and had great customer service skills. Lastly I can't say enough about Chad, AC and the GM and those guys especially Chad this time really going to bat for me with my bank and getting me financed on another car. I will continue to use these guys in the future for my car needs and encourage anyone who has average credit to do so, they will get you financed! Thanks again guys! Wade H. read more

Absolutely exceeded my expectations! Chad and Eric were absolutely amazing! From start to finish, i am SO happy! I usually do not leave reviews but this was too amazing of an experience to stay silent. This establishment deserves 10 stars! Thank you guys SO much! I have been telling my friends and family about you all. You guys are awesome!!! I appreciate your professionalism and effectiveness to making this car buying experience the absolute BEST I've had! Thank you again!!! Christy Dasilva read more

Came in just to test drive and left with a 2023 Tesla. Dean and the team were completely transparent -- showed me exactly what they were working with on the numbers and never pressured me once. Got top dollar for my trade in, better financing than my own bank, and they detailed the car before I drove off. Genuinely honest people doing business the right way. Easiest car buying experience I've ever had. 5 stars without hesitation. read more

Yesterday I called about a car I saw there online and walked out with it a few hours later. The sales staff, manager, the people that cleaned and prepped and inspected the car and finance department went above and beyond to put me in the car I wanted so quickly. They were kind, courteous and knowledgeable. I appreciate their assistance and highly recommend this dealership. Thank you everyone. I'm really happy with my purchase. read more

Been looking for a good deal on an SUV for a while now and a friend recommended checking out Ultimate. Saw a Nissan at a fair price listed from here and am most likely going to pick it up soon. Staff and salesmen were honest and respectable. If you're looking to not get meddled with and hassle over a car, this place is absolutely where you should go. In particular, AC was very helpful and will help you with any questions. read more

Very professional environment with honest people. Hands down the best experience I've had in a car dealership! Managers are quick on their feet and will help you with whatever needs you have. Great experience going through the car buying process here, if you have questions about a car or are looking for a place to find the perfect car then Ultimate motor cars is the place to be! read more

Came in to check out the silver 330i and the sales team was more then helpful. JR gave me all the info I needed for the car and was not pushy at all. He made me feel comfortable about my needs which is my most important thing when shopping so I really appreciated that. Ordering the car within the next few weeks I'm really happy I came here and loved the atmosphere. read more

Saw a listing online for a Durango at a fair price and decided to come in and check it out. HG helped me out and answered all of my boring questions. Everyone was very helpful and attentive they really make you feel special. If there's one thing I respect at a dealership it's when they not only help you out but do it honestly. Will recommend to family and friends! read more

I purchased a F250 Diesel truck from these guys over a year ago, and had some issues that were not covered in my warranty, and these guys really stepped up to the plate and help me cover the majority of the parts and labor. From the initial call to Gerald down to the amazing response from Greg the service manager, THEY WERE AMAZING. Highly recommend these guys. read more

Very calm atmosphere. I wasn't pushed to buy a car rather I was comforted to get what I needed/wanted. Wanted the Jeep Wrangler I saw on there inventory list online and lucky for me I was able to test drive it. Going to refer my friends to get a car here especially with how crazy car prices are now. read more