Doug miller in sales , was very knowledgeable and product oriented…read more No pressure , fact driven and always customer service Oriented . I would highly recommend everyone I know to purchase from Doug. Dw

Disclosure of cost and payments Furnish documentation of…read moretransaction Take time on new car's to point out features and add on's to purchase price. Be sure customer drives car, Prior to leaving lot. Keep the agreement salesman made with his boss approved. Trusted company?

Dean was very fair, great to.work with highly recommended. I did have to do a loan in order to…read moreagree on numbers as I wanted to pay cash. But will be paying the loan off in 90 days so only ended up being only $512 extra. A figure I can live with so they get their commission. We all need our bonuses ans commission this day and age. Highly recommend. Everyone was nice, honest and fair.

What a joke of a dealership. Waited 8 hours for a simple video of a truck. Told them if the video…read moreis good we would put a deposit down and pick it up on Monday. ( toddy's is Saturday ) they gave us the run around to tell us at 9 pm that the truck was sold. Very unprofessional.

Stay away from this place. I bought a CPO 2021 VW Atlas Cross Sport R-Line SE in August 2023, and…read moreit's been a nightmare from the start. The vehicle has been in the shop more times than I can count, all due to alignment and suspension issues that the dealership kept brushing off as "normal." They couldn't even acknowledge the obvious problems I was complaining about from day one. It took a second dealership to finally confirm what I had been saying all along--there's something wrong with the suspension. The first dealership eventually replaced all four tires after a botched alignment. But surprise, surprise, the suspension issues didn't stop there. Another Volkswagen dealership recently confirmed that the shocks are bad and the rack and pinion has excessive play, making the vehicle unsafe to drive. Yet the original dealership kept insisting everything was fine. Clearly, they're incapable of diagnosing anything without their precious computer telling them what's wrong. If that's how they're training their techs, they should reconsider their employment standards, because this is a joke. Now let's talk about the sales department--total crooks. When we purchased the car, we had financing already lined up through USAA, but they flat-out lied to us in the finance office, claiming they couldn't use USAA because of "registration issues." Total BS. We called USAA later, and guess what? That was never true. Instead, they ran my credit five or six times, just to push us into using a finance company that clearly gives them kickbacks. They'll tell you whatever they need to just to make an extra buck. Don't believe a word these guys say--they're hustling you. And no, I don't need to talk to the service manager about it. This review is my final word. Your dealership is full of crooks from top to bottom. The service is incompetent, the sales team are liars, and if you want to avoid getting screwed over, do not buy from this place. That being said, I'm also gonna leave this other piece of info for anyone looking at a true review of this dealership. With the FTC's new rule banning fake reviews, businesses that violate this law can face fines of up to $50,000 per violation. If you encounter fake reviews or are pressured to remove your review, you can report the business to the FTC at ReportFraud.ftc.gov. Don't let them intimidate you--report these unethical practices and protect your rights. Consumers deserve transparency, and businesses that fail to comply will face the consequences. the FTC's new rule also prohibits businesses from intimidating or pressuring consumers into removing or altering reviews. Such behavior can be reported to the FTC through ReportFraud.ftc.gov, and companies engaging in these tactics may face significant fines of up to $50,000 per violation. This ensures consumers can share honest feedback without fear of retaliation or coercion.

My 2008 VW New Beatle was tolled to VW St Augustine in Oct 2024, would not start. Diagnostic…read morerevealed it needed a new cluster. The car is still sitting on their lot, its Feb 2025 now. They have been waiting on the part and parts dept has no clue when and if ever the part will arrive. Will not start without it. They have not told me if there is any alternative, like repairing the current one or getting a refurbished one. This is unbelievable. I have never had this problem with any other make of car I have owned. 0 stars

Down payments threw the roof they say the do buy here pay here but want to check your credit. Guy…read morewas rude and unprofessional 4000 down on a 1400.00 dollar car ridiculous. Don't go there they act like u are bothering them. They claim your job is your credit they lie. soon as you go in to talk to them it's a huge blah blah blah they think they can over charge because your in Saint Augustine. Unprofessional bad customer service if any at all.

A few months back I would have agreed with the majority good cars good customer service. But in all…read moreactuality it was just the car it was a good car. But if the car isn't good buyer beware this establishment does not thoroughly check out the car before it sells it to you and then calls you petty when you want things corrected. I wouldn't advise shopping here.

It's a car dealership... so you know what to expect! I didn't expect them to be sooo honest…read more(struggling credit) and still help get me financed and in a car same day I walked in! It was a long day, don't get it twisted but worth it! Thank you Nissan of St.Augustine! Can't wait to upgrade through you as well!

They earned 0 stars. Stay away. Service will jack up the rates for their own benefit or perhaps in…read morehopes you'll buy a car instead of repairing yours. We just needed a transmission sensor and they quoted a whole new transmission. ‍

We stopped at Bozard Ford on our way to Florida as we started having issues with our truck. We…read morestayed about an hour away from St. Augustine and since they had to keep our truck and get approval from Ford for the repairs, they provided a rental vehicle to us. They were accommodating and kept in contact with the status of repair. Our service advisor Jerilyn Sharp was top notch. It was good that they were able to fit us in since we were from out of town. Don Davis

We worked with salesman John Long yesterday and he was fantastic! Super friendly and accommodating…read moreand helped us get our sale wrapped up fairly quick (we brought our newborn haha). My husband had gone in the day previously to inquire about a specific car, and John helped him without being pushy or trying to upsell him, which we super appreciated! Definitely recommend seeking him out if you are considering buying from Bozard Ford

We went to look for a used vehicle and we were greeted by Jason Gama. He listened to what we were…read morelooking for and showed us exactly the vehicle we wanted. Jason was never rude and never tried to push us to purchasing something that we didn't want or something more expensive than what we wanted to spend. Jason Gama was one of the best people I have dealt with when purchasing a vehicle. We also had a great experience with BJ Brooks and Daniel Dudley. I would definitely recommend them to anyone who is looking for a great reliable vehicle at a good price.

Got my Honda back from a oil change checked it and was a quart low. Called them and their AI will…read morenot let you talk to anyone and nobody will call you back.

To: Management of Hyundai dealer in St Augustine, Florida…read more From: Carol Pandza Re: Bryan Payne, Service Department On Saturday, 2/28/26, Steve Pandza and I began our trip from Naples Florida, where we had spent a month to New Jersey, our home. We were aiming to reach Savannah, Georgia that evening, taking turns driving Steve's relatively new pre- owned hybrid Hyundai Santa Fe. The car had been running beautifully, when several hours into the trip, Steve thought he noticed the car running rough and accelerating slowly. We pulled over and it seemed to subside, so we kept going. I took over driving at one point and noticed immediately that the car would not accelerate past 60 mph. Then several dashboard lights lit up. We were unsure what we were near but looked up and stopped at two Hyndai dealers along the way who told us they were too busy to help us and that we should find a hotel and wait for Monday. They would not even look at the car, although they were open and it was early afternoon. We gassed up the car and kept going, cautiously, at about 55 mph. We stopped for gas again in St Augustine, FL. I looked up and saw a sign that we were near the St Augustine, Florida Hyundai dealer. We thought we'd try a third time. We got to the dealer around 5 pm. It was after hours but Bryan Payne and one other gentlemen were still working, closing out the month. They came outside and conducted tests on the car, taking over 30 minutes, and determined that the problem was likely a 12 volt battery that was over 3 years old and not charging. They had no access to parts to help us get a battery there but they wanted to help. When Bryan learned we were trying to head home to NJ and reach Savannah that night, he said "where there's a will, there's a way". His wife called while he was with us. He spoke lovingly to her and explained he would be late as he was helping us. He asked if we would be open to this: he and Steve would go to a local place and get a new battery. He lived close by and would take me to sit with his wife Alexandra and their beautiful baby, Cylas. This was irregular but he was so willing to help us on his own time that we thankfully agreed. I spent about an hour with Alexandra and Cylas while she held dinner for Bryan. Steve was accompanied by Bryan to secure the new battery. All in, this took several hours. Alexandra and Cylas were warm and welcoming, Bryan was a lifesaver, and Steve and I are eternally grateful. We finally reached Savannah after 10pm, tired but so grateful. Sometimes today, it feels like no one cares about service or people. Bryan does care. And his actions showed it. You have a gem there, and I hope you know it and find ways to keep and reward him. He helped two strangers, after hours, on a Saturday afternoon/evening. Bryan even gave us his cell number to let him know we arrived safely. He got back to us to check on us the next day. We will never forget that, or him and his family. We took our time but now have been back in NJ for several days, with no further car issues. Special mention to our local salesman from NJ, Pat Carmody, who called us back and tried to help from a distance. Our eternal thanks. Carol and Steve Pandza

Top notch service! They'll even give you a ride home so you don't have to wait! They've done a…read moregreat job taking care of my ride!!!

Yelp Review Draft (Final Corrected & Verified) I do not…read morerecommend this dealership. My 20-year-old son put $10,000 down on a used vehicle purchased from this dealership. The remaining balance was financed through a bank. Shortly after purchase, the vehicle developed serious engine problems. When the issues began, we contacted the bank immediately and explained what was happening. The bank advised us to also contact the dealership, which we did. Despite being fully informed and involved, the situation has only escalated. We were later told by the general manager (Rick) that there had been a mistake on the dealership's part regarding the warranty. Because the warranty was not properly submitted, diagnostic testing that should have been covered was not. Even after acknowledging this error, the dealership has refused to take responsibility for the resulting costs. The first diagnostic facility informed us they did not have the proper programming to diagnose a Jeep, forcing us to tow the vehicle to a Jeep dealership for accurate engine diagnostics. Those diagnostics revealed extensive engine issues, with repair estimates exceeding $10,000. Despite this, the original dealership demanded that we pay for diagnostic testing and towing back to them. We were initially told the dealership would cover towing costs. That did not happen. Instead, my son was pressured to pay $220 to release the vehicle, and then required to pay $310 out of pocket for towing, because the dealership claimed they did not have a credit card available to pay the tow company. This later proved to be untrue. We paid the towing cost ourselves. That $310 was money set aside for a rental car, which my son needs to travel to and from school. Because we were forced to pay towing costs that should not have been ours, I am now unable to secure a rental car for myself and must rely on others for transportation. This has caused real and immediate hardship. On top of this, we are already paying for a rental vehicle, adding further financial strain. Rather than issuing a refund, the dealership is now pushing a trade-off that would result in higher monthly payments and increased insurance costs, which is not an even exchange and does not resolve the original issue. What is most concerning is the manipulative nature of this process, particularly given my son's age. The situation appears to be controlled entirely by the general manager, leaving my son without meaningful options. Multiple people have observed this behavior. This is poor and unethical business practice. We did everything required of us as buyers. Yet we are now facing mounting debt, stress, and expenses due to a vehicle that was not road-worthy. We are requesting a full refund of the $10,000 down payment, along with reimbursement for diagnostic testing, towing, rental car expenses, and related costs (including accessories purchased for the vehicle that are now unusable). Important warning to future buyers: Do not rely solely on Carfax. For any vehicle purchased from this dealership not just Jeeps insist on a full engine diagnostic test before purchasing. Based on our experience, I cannot recommend this dealership to anyone.

The dealer's CSR, Lindsey, saved the day for our road trip! This dealer is my primary maintenance…read morefacility and Lindsey is the goto CSR. She is always above and beyond any expectation. On the day of my trip as I left home, two new issues manifested that were not urgent. Yet for a long road trip would have been a major nuisance. I called service and Lindsey arrange to get us in quick. Before we arrived, she had already checked the status of all parts that might be needed to correct the problems. Knowing the situation, she even had the techs on standby. They had us in and out in under an hour. Unbelievably fast! Thank you for helping keep my trip enjoyable and check engine light free!

My husband and I had decided to purchase a Jeep Wrangler so I searched local Jeep dealerships for…read moretheir inventory. Atlantic advertised a Sport S model as a new arrival for a very reasonable price. I left a message and early the next morning one of their salesmen, John Duford, called. He was friendly and answered my questions so we drove up to the dealership that morning. John had this particular Jeep parked out front which was nice. He was again very informative and no pressure. We decided to purchase said Jeep after driving same and imagine our surprise that we were out of there in two hours which included driving to our bank to obtain a cashier's check! He even helped my husband pair his cellphone with the Jeep before we drove off. Two days later John called to verify we were satisfied and if we had any questions or problems. He is a great person to work with. And the manager was very professional as well. We are thrilled with our purchase and the ease of acquiring same.

Worst Experience of my life. Sales department GM (Paul…read moreAcevedo) HAS NO IDEA OF CUSTOMER SERVICE. (YOU DEFINITELY DON'T WANT TO BE A PART OF HANANIA FAMILY) I bought New jeep that leaked the first 27 miles. They wouldn't take it back..my car was in the service department. $1500 to get it out. I've decided to trade it in. They said I wouldn't have to pay if I traded in. And they still charged me to service my car that I used for the trade in. I've (NEVER) heard from them again. DON'T BELIEVE WHAT YOU HEAR IN THE COMMERCIALS. Just so happens the guy from the commercial was there. He walked around with a sense of entitlement . BAD BAD BAD EXPERIENCE. EVEN WHEN I BROUGHT THE OTHER JEEPS TO SERVICE. (NIGHTMARE) Stay far far away from any HANANIA FAMILY dealership YOU'LL REGRET IT. 3 months the HANANIA never called me back. THEY JUST DON'T CARE. BEWARE