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Jack Hanania Chevrolet Sales

2.3 (48 reviews)
Closed 9:00 am - 8:00 pm
Updated 1 month ago

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$29,000 just for the engine and labor?

DAY 132 Matter remains unresolved. Authorized dealership issued engine replacement estimate of $29,141.89 (engine repair only). Requested documentation and formal responses remain pending. DAY 100 Vehicle remained in dealership custody and inoperable. Outstanding items included: * Executed extended service contract * Contract enrollment documentation * Additional inspection reports referenced by warranty administrator * Diagnostic findings after January 5 * Confirmation of vehicle preservation status Key timeline prior to Day 100: * Dec 2025 - Vehicle delivered for diagnosis of valvetrain failure symptoms * Dec 28, 2025 - First inspection report from warranty administrator provided * Jan 5, 2026 - Parts estimate, borescope image, and technician diagnosis provided; authorization requested * Jan 7, 2026 - Dealership stated remaining service contract pages were in finance file * Feb 13, 2026 - Dealership stated in writing they were not present during original transaction and could only assume details DAY 93 Vehicle in dealership custody Inoperable Repair not initiated Claim decision not issued Inspection reports incomplete Warranty contract incomplete DAY 68 Consumer documentation site under development for publication of timeline and records. DAY 65 Dealership response did not address repair timeline, incomplete documentation requests, or warranty discrepancies. Vehicle remained out of service. DAY 36 Vehicle at dealership over one month. Repair initially described as minor. Subsequent documentation referenced internal engine damage. Replacement engine listed on estimate and reported on backorder. Inspection materials provided incrementally following written requests. DAY 32 Vehicle remained at dealership. Requests for documentation submitted to dealership and manufacturer. Warranty administrator identified as Fidelity Warranty Services. Matter unresolved.

Messages between Sales Associate Dean & I.
Amanda R.

I've never been one to write a review, whether good or bad. However people need to be aware of the way these people work. We (fiancé & I) had been in contact with this dealership, specifically Sales Associate Zach & Dean for 2 days via the phone. Given we live 2 hours away, it was hard for us to drop everything and go there upon request. Dean, Via text messages & phone call, advised us numerous times people have been trying to purchase the truck we were looking at and some even willing to put a down payment on it. He advised us he turned down those customers and made sure the truck was held at least until 5 PM on Thursday in which we would make the drive to purchase the truck. Dean then called my fiancé around Noon that day advising someone tried to purchase the truck but he was confirming we were still on for 5, in which he then advised us the truck keys would be in his pocket until our arrival to make sure the truck is secured for us. We sent a message later that day advising him we were on our way to purchase the truck. He replied, confirming he saw the text. We arrived at 4:30PM Thursday July 3rd. Upon entering the building the truck was in the process of being sold by another sales associate, one we have not spoken with this entire process. We were told to work with Sales Associate Jeremy C. to discuss what occurred due to Dean working with another customer and Zach was no where to be found (never met him in person) . Excuses after excuses is all that was mentioned from them. We brought up the fact that a deposit was asked of us to put down but then immediately followed by a "your good." text message advising a deposit was no longer needed and they would hold the truck. Jeremy decides to bring another truck up for us to look at. The truck was in terrible condition, scratch marks on all doors, holes in the driver seat, cup holders in the back we're broken. We told Jeremy if there was any way in which the price for the 2nd truck can be brought down to the price of the original truck we came to see that there is a possibility of us purchasing this truck. They began to run the carfax on the mustang we were trading in and only gave 7K as well as mentioned there was a "vehicle crash" the mustang was involved in back in 2022. This was absolutely FALSE. The mustang had never been in an accident whatsoever. In which we had proof through our insurance company. Jeremy advised "he never seen that happened before" stating carfax usually doesn't mess up like that. The entire staff was ridiculous. Wasted all of our time. We drove 2hrs and some change just to be screwed over. Attitude and lack of communication from everyone we worked with was astonishing. We left this dealership and went to Palm Coast Ford, 30 minutes away and walked out with a great truck. Was even offered almost DOUBLE the price this place was offering for the mustang. I wouldn't recommend this place to my worst enemy. I suggest those thinking about purchasing a vehicle here whether new or used, look the other way. You will be screwed over one way or another. They play EXTREMELY dirty.

The dealership
Jerry H.

Meet w/ Geo on the fly. Capitol One financing gave me an offer I could not pass up. Now it is up to Hanania Cheverlot dealership to close the deal! I've seen several of their commercials on TV, but never was really attracted to their sales pitch. As I was typing this review, someone hit the gong to signify a new sales. Gio was very personable and attentive to my needs, which were few and far between as a man, not really invested in cars. I want a car that goes from point A to B. I settled on the Nissan Altima. Now it is time for the credit review. Drum roll, please...It was a little sanfu on the deal. Hanania wants a co signer. Oops the deal goes out the window. Gio was superb, but I did not like the deal. Will have to have more of a down payment next time

Purchased a used car with 4000 miles for $60k. During the process I was constantly told that it was "basically new" and that they had completely gone through the vehicle to confirm it was as good as new. After purchasing the car, about 20 miles down the road a check engine light came on. I took it to a Toyota dealership the next business day and they informed me that sensors had been removed, and that the service history for the vehicle showed that Hanania Chevrolet had worked on this issue on the vehicle prior to selling to me and manually reset the code. The carfax also showed they had worked on it. Hanania refuses to help with the issue as I "already got too good of a price on the vehicle so it is not their issue." Steer clear of this business, they will do whatever it takes to make a sale (even maliciously covering up issues), and then be no help when you simply ask for them to keep up their end of the deal (a fully functioning, like new vehicle). Don't think it won't happen to you, this dealership has no issues with fraudulent business to make a sale. Save yourself the headache and Go to other dealerships, there are plenty of other cars on the market right now.

Truck delivered to my house.  So exciting--but only ONE Key FOB.  Ugg

Worst vehicle purchase experience of my life in over 50 years. What I thought would be an easy Cash purchase online and by phone turned into a hassle. Salesman and Manager would not call me back. I was overcharged for tag and title work, had to call and get two refunds. The running boards were ordered wrong and never were delivered with the truck--I was forced to have them installed locally. The truck only came with ONE Key FOB... I was not told before delivery. I purchased a 2024 4000 mile Chevy Crewcab Diesel 2500HD pickup. It took forever to simply buy this truck... so frustrating!

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2 years ago

Came in to get some information on a Corvette. I got assisted by Dean and Cooper. They were a wealth of knowledge and extremely helpful.

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7 years ago

Jeff and Chris were very helpful and went the extra mile to help me find a perfect vehicle. I recommend Jack Hanania Chevrolet.

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Ask the Community - Jack Hanania Chevrolet Sales

Review Highlights - Jack Hanania Chevrolet Sales

Giving a BIG "thank you" to Cynthia Benefield, service advisor, Jack Hanania Chevrolet Repair Shop...

Mentioned in 2 reviews

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To: Management of Hyundai dealer in St Augustine, Florida…read more From: Carol Pandza Re: Bryan Payne, Service Department On Saturday, 2/28/26, Steve Pandza and I began our trip from Naples Florida, where we had spent a month to New Jersey, our home. We were aiming to reach Savannah, Georgia that evening, taking turns driving Steve's relatively new pre- owned hybrid Hyundai Santa Fe. The car had been running beautifully, when several hours into the trip, Steve thought he noticed the car running rough and accelerating slowly. We pulled over and it seemed to subside, so we kept going. I took over driving at one point and noticed immediately that the car would not accelerate past 60 mph. Then several dashboard lights lit up. We were unsure what we were near but looked up and stopped at two Hyndai dealers along the way who told us they were too busy to help us and that we should find a hotel and wait for Monday. They would not even look at the car, although they were open and it was early afternoon. We gassed up the car and kept going, cautiously, at about 55 mph. We stopped for gas again in St Augustine, FL. I looked up and saw a sign that we were near the St Augustine, Florida Hyundai dealer. We thought we'd try a third time. We got to the dealer around 5 pm. It was after hours but Bryan Payne and one other gentlemen were still working, closing out the month. They came outside and conducted tests on the car, taking over 30 minutes, and determined that the problem was likely a 12 volt battery that was over 3 years old and not charging. They had no access to parts to help us get a battery there but they wanted to help. When Bryan learned we were trying to head home to NJ and reach Savannah that night, he said "where there's a will, there's a way". His wife called while he was with us. He spoke lovingly to her and explained he would be late as he was helping us. He asked if we would be open to this: he and Steve would go to a local place and get a new battery. He lived close by and would take me to sit with his wife Alexandra and their beautiful baby, Cylas. This was irregular but he was so willing to help us on his own time that we thankfully agreed. I spent about an hour with Alexandra and Cylas while she held dinner for Bryan. Steve was accompanied by Bryan to secure the new battery. All in, this took several hours. Alexandra and Cylas were warm and welcoming, Bryan was a lifesaver, and Steve and I are eternally grateful. We finally reached Savannah after 10pm, tired but so grateful. Sometimes today, it feels like no one cares about service or people. Bryan does care. And his actions showed it. You have a gem there, and I hope you know it and find ways to keep and reward him. He helped two strangers, after hours, on a Saturday afternoon/evening. Bryan even gave us his cell number to let him know we arrived safely. He got back to us to check on us the next day. We will never forget that, or him and his family. We took our time but now have been back in NJ for several days, with no further car issues. Special mention to our local salesman from NJ, Pat Carmody, who called us back and tried to help from a distance. Our eternal thanks. Carol and Steve Pandza

I had casually been looking for a new car for the last year. Found a car on a third party app that…read morewas at Hyundai of St. Augustine. My experience with this dealership from start to finish was excellent. The salesman was not pushy at all. We communicated for about a week via email prior to me getting to test drive the car. In the end I got a fair price on the new car and exactly what I wanted for my trade in. Every person I interacted with at the dealership was very friendly. The dealership itself is one of the nicest I've been to. When I came to pick up the car it was detailed, fully charged and topped with a bow waiting for me. Was a nice touch. I definitely recommend Hyundai of St. Augustine.

Jack Hanania Buick GMC Sales - Store Logo

Jack Hanania Buick GMC Sales

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The dealer's CSR, Lindsey, saved the day for our road trip! This dealer is my primary maintenance…read morefacility and Lindsey is the goto CSR. She is always above and beyond any expectation. On the day of my trip as I left home, two new issues manifested that were not urgent. Yet for a long road trip would have been a major nuisance. I called service and Lindsey arrange to get us in quick. Before we arrived, she had already checked the status of all parts that might be needed to correct the problems. Knowing the situation, she even had the techs on standby. They had us in and out in under an hour. Unbelievably fast! Thank you for helping keep my trip enjoyable and check engine light free!

Yelp Review Draft (Final Corrected & Verified) I do not…read morerecommend this dealership. My 20-year-old son put $10,000 down on a used vehicle purchased from this dealership. The remaining balance was financed through a bank. Shortly after purchase, the vehicle developed serious engine problems. When the issues began, we contacted the bank immediately and explained what was happening. The bank advised us to also contact the dealership, which we did. Despite being fully informed and involved, the situation has only escalated. We were later told by the general manager (Rick) that there had been a mistake on the dealership's part regarding the warranty. Because the warranty was not properly submitted, diagnostic testing that should have been covered was not. Even after acknowledging this error, the dealership has refused to take responsibility for the resulting costs. The first diagnostic facility informed us they did not have the proper programming to diagnose a Jeep, forcing us to tow the vehicle to a Jeep dealership for accurate engine diagnostics. Those diagnostics revealed extensive engine issues, with repair estimates exceeding $10,000. Despite this, the original dealership demanded that we pay for diagnostic testing and towing back to them. We were initially told the dealership would cover towing costs. That did not happen. Instead, my son was pressured to pay $220 to release the vehicle, and then required to pay $310 out of pocket for towing, because the dealership claimed they did not have a credit card available to pay the tow company. This later proved to be untrue. We paid the towing cost ourselves. That $310 was money set aside for a rental car, which my son needs to travel to and from school. Because we were forced to pay towing costs that should not have been ours, I am now unable to secure a rental car for myself and must rely on others for transportation. This has caused real and immediate hardship. On top of this, we are already paying for a rental vehicle, adding further financial strain. Rather than issuing a refund, the dealership is now pushing a trade-off that would result in higher monthly payments and increased insurance costs, which is not an even exchange and does not resolve the original issue. What is most concerning is the manipulative nature of this process, particularly given my son's age. The situation appears to be controlled entirely by the general manager, leaving my son without meaningful options. Multiple people have observed this behavior. This is poor and unethical business practice. We did everything required of us as buyers. Yet we are now facing mounting debt, stress, and expenses due to a vehicle that was not road-worthy. We are requesting a full refund of the $10,000 down payment, along with reimbursement for diagnostic testing, towing, rental car expenses, and related costs (including accessories purchased for the vehicle that are now unusable). Important warning to future buyers: Do not rely solely on Carfax. For any vehicle purchased from this dealership not just Jeeps insist on a full engine diagnostic test before purchasing. Based on our experience, I cannot recommend this dealership to anyone.

Hanania Chrysler Dodge Jeep Ram

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My husband and I had decided to purchase a Jeep Wrangler so I searched local Jeep dealerships for…read moretheir inventory. Atlantic advertised a Sport S model as a new arrival for a very reasonable price. I left a message and early the next morning one of their salesmen, John Duford, called. He was friendly and answered my questions so we drove up to the dealership that morning. John had this particular Jeep parked out front which was nice. He was again very informative and no pressure. We decided to purchase said Jeep after driving same and imagine our surprise that we were out of there in two hours which included driving to our bank to obtain a cashier's check! He even helped my husband pair his cellphone with the Jeep before we drove off. Two days later John called to verify we were satisfied and if we had any questions or problems. He is a great person to work with. And the manager was very professional as well. We are thrilled with our purchase and the ease of acquiring same.

*ATTENTION* Please Do NOT Buy From These People! Please read the 1 star reviews for honest feedback…read moreinstead of what seem to be fake 4 and 5 star reviews. The first thing I want to note is that, in my opinion, so many of these reviews for this business are AI or otherwise falsely generated. It's very easy now for businesses to pay for or generate reviews and it seems to be the only thing these guys do well. I went to Hanania to see if they were in the market for purchasing our vehicle. We were in need of a tow vehicle and ours was on its last leg, so we thought we would sell it and use the money to put down on a new one when we were ready. Hanania was local and convenient. We were lowballed on the amount they gave us ($800) which seems to be the exact same offer as every other person who sold a vehicle to them regardless of the vehicle, but we weren't desperate and didn't have time to shop around, so we took the offer. They took our vehicle and told us that they would be mailing a check and that it would be to us in a couple of days. It took two weeks to get paid for the vehicle that they had already taken from us. We finally had to contact their general manager to get a check written for us that we had to travel to Jacksonville to pick up. That same general manager spoke with my husband, talked a good game, and assured us that it was a one time mistake and that he would personally take care of us when we were ready to purchase our vehicle....we fell for it. When the time came, we gave them another chance. Here's where it gets bad. We went to the dealership and spoke with "Jack". Jack said I was approved and he just needed to find the vehicle we needed and that he would let us know when he had one. So, we waited. And waited...when he finally called and said that he had exactly the vehicle we wanted and it was ready to be shipped to our location, we just needed to give them a down payment, so we did. They took money from our bank account. At this point, we are more than 10 days into this transaction. We then got a text from Jack asking us if there were any other colors that we would accept, we were very confused....wait, what? I thought he already had our car on its way and that's the reason we put $$ down. WTH? So, he gave us some lines about the color not being available and we continued on since we were already into the transaction pretty deep. When another week of us asking questions and getting no responses went by, I started getting more aggressive with my texts. Then we got a text that he was having trouble getting me approved. What in the absolute scam did I get myself into? At that point, we had already lost out on several events because we didn't have a tow vehicle. I decided to get the General Manager involved. When we contacted him and told him what was going on, he said he would "get in the middle of it". They still have our money at this point. After several more days of waiting, he texted us that there are no vehicles available that match what we need, but that we were pre-approved for a different truck on the lot and that he was going to text us a picture of the sticker and if we like it, he would get the ball rolling on it. The text with the picture never came....from the general manager (Paul). We messaged him and called and still no text. When we finally got in touch with him after the weekend, he kept telling us that he was still working on it. WHAT? At this point, Jack has stopped communicating with us entirely even when we messaged him. They still have our money. More than a month after we began the transaction, gave them a down payment, and communicated with someone as high up as we could go, we had gotten nowhere. I had finally had enough and told them that they needed to give me my money back. It took them almost a week to give it back. No apology, nothing. Just a text that said that it had been refunded. Then came the letters. They hit my credit with inquiries 9 times. Yes, that's right....9 times with hard inquiries. More than 40 letters in the mail about inquiries into our credit. These people need to be sued.

Jack Hanania Chevrolet Sales - car_dealers - Updated May 2026

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