Brandon was amazing, worked out a deal and worked with me and got the deal I wanted def recommend coming her people are great and the service is was better! read more

I would like to give a HUGE shout out and THANK YOU to Minh! He was absolutely amazing to work with from start to finish. Minh was incredibly patient and worked so hard, going through everything with a fine tooth comb to help me find the exact Tahoe I wanted. He took the time to look over multiple window stickers and vehicle details to make sure the Tahoe was truly exactly what I was looking for. He even drove all the way to Orlando to pick it up for me! I honestly haven't had this great of an experience buying a car. Minh went above and beyond, and I truly appreciate all the time, effort, and attention to detail he put into helping me. I would absolutely recommend Minh and the dealership to anyone looking for a Chevrolet. I will definitely be using him again and again for any future vehicle purchases. Thank you so much, Minh, for making the entire experience such a positive one! read more

Stay away from this place. The sales reps here are not looking out for your best interests. They Immediately will ask what monthly payment you can afford, with complete disregard to the price of the vehicle you're inquiring on. They do this to inflate the price of the car. The bigger issue is that I inquired on a vehicle back in march, and they would not tell me the price. They demanded to know what I was willing to spend monthly, which was not their business and has no correlation to the price of the vehicle. The biggest issue I have with this dealership is that they are clearly scammers. They want to know your monthly payment so they can milk every penny out of you and then when you decide to not do business with them they will call, text, and, email you EVERY DAY. You can opt out of their communications, but they will disregard it and continue to call, text, and, email. I inquired on a vehicle back in march and these people are still reaching out to me despite my requests to be left alone. I told them I bought from a different dealership, and then they gone as far to find my address and begin mailing me letters. I have proof of the opt out requests and if this occurs one more time I will be suing for harassment. It's completely unacceptable. read more

I was incredibly nervous about buying a new car, but the entire team made the whole experience absolutely wonderful! A huge thank you to Christian and the rest of the staff for being so patient, reassuring, and helpful throughout the process.I am completely in love with my 2024 Chevy Trax--especially the gorgeous blue color! It drives perfectly, looks amazing, and I couldn't be happier with my choice. If you are looking for a team that actually cares and makes you feel comfortable, this is the place to go! read more

Jack Hanania Chevrolet Sales - 2024 Chevy Trax RS in Fountain Blue - Car Dealers Near Me - St. Augustine, Florida

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I had a great experience at jack. Hannah chevrolet.. The service guys were great.. I got a coupon for a twenty nine ninety five oil change.. And believe it or not, they absolutely did that!! Not a bunch of high pressure upselling, either. I was in and out there quickly. And the guy that helped me was fantastic. I call him the golf guy!! Great experience... for 29.95 for a full sized truck!! read more

Great service, especially from Brittany. She went above and beyond to help us get a car for the whole family. She is awesome!

Don't ever buy a car here . They sold us a truck that was in need of tons of service and when we spoke to the mechanic she said she had previously advised them not to sell this truck. We should have known it was a red flag when they refused to let my husband test drive it on the highway to see how it preformed. We had it less than 2 hours before we noticed all the hidden issues they scammed us with. read more

Best car buying experience ever! Minh Tran answered all our questions and even took the time to let our son sit in the lime green corvette which made his day! Thank you Jack Hanania Chevrolet!! read more

Didn't even come in to buy a car, came for service on my husband's truck. Decided to walk the lot and found they sold wholesale/cash cars. Alex came out we test drove the vehicle and purchased.easiest purchase I have made! Go see Alex and buy a new or used vehicle. read more

Minh tran was incredibly helpful he was very helpful and got us into something we were looking for. Thank you so Minh I will recommend you to anyone looking for a vehicle at a dealership read more

I had a very smooth experience at Jack Hanania. I worked with Minh, he was very accommodating and came in on his day off to fit my schedule which I appreciated greatly. They remained flexible with me and kept the process as seamless as you can imagine. Great team and definitely recommend! read more

In attempting to research a specific vehicle for my wife I spoke with a pleasant gentleman named Cody on the phone a couple of times with some different ideas that my wife and I are considering. Unfortunately a manager of some type, Nikko, got involved and this is where things rapidly went downhill. This is a very arrogant, condescending, rude and disrespectful person, and in this customer's opinion, he is in the wrong business. Seriously lacking in customer service skills, Nikko is constantly on the defensive, doesn't apologize for constant interruptions, does his best to try to make you feel like you're questions are wasting his time and has no problem yelling at you about it. In fact, I simply asked what the dealer cost is on a specific vehicle and I was basically accused of assuming I expected to purchase the vehicle for that price and it's not even close to why I was asking. This individuals attitude is specifically why we are not returning to this particular dealership. We are currently shopping for a vehicle for my wife and are looking at a few different brands/models. For that reason we are trying to do our best research on the vehicles that she has shown interest in. We are not looking to get berated by a sales manager, as he represented himself. We have had some very good experiences at other Hanania dealerships in the past and have never been treated like this, nor has anyone at any dealership ever spoken to me the way this person did. I'm a retired Navy Veteran, a 62 year old man (not a child), and have 40+ years purchasing and/or leasing vehicles. This was by far my worst experience and it was strictly over the phone. There's no telling what it would be like had we actually been physically in the dealership. The call was on speaker and my wife had the displeasure of hearing the conversation as did our housekeeper, who recently purchased a new Suburban from this dealership. After hearing the conversation herself, she immediately said she was also never going back. It's sad that people feel the need to act like this gentleman did towards a customer and it does nothing to facilitate sales. I tried my best to remain cordial and polite, but I was looking for specific, basic information and I guess I was simply wasting his time. That being said, I would be remiss if I only focused on the negative. Despite the lack of respect for us as customers, there are some great people who work in the Service Department at this dealership, along with some outstanding people working at the Hanania Collision Center that is on site. We are fully comfortable with both and they do know what quality customer service is and have always treated us accordingly. read more

DAY 132 Matter remains unresolved. Authorized dealership issued engine replacement estimate of $29,141.89 (engine repair only). Requested documentation and formal responses remain pending. DAY 100 Vehicle remained in dealership custody and inoperable. Outstanding items included: * Executed extended service contract * Contract enrollment documentation * Additional inspection reports referenced by warranty administrator * Diagnostic findings after January 5 * Confirmation of vehicle preservation status Key timeline prior to Day 100: * Dec 2025 - Vehicle delivered for diagnosis of valvetrain failure symptoms * Dec 28, 2025 - First inspection report from warranty administrator provided * Jan 5, 2026 - Parts estimate, borescope image, and technician diagnosis provided; authorization requested * Jan 7, 2026 - Dealership stated remaining service contract pages were in finance file * Feb 13, 2026 - Dealership stated in writing they were not present during original transaction and could only assume details DAY 93 Vehicle in dealership custody Inoperable Repair not initiated Claim decision not issued Inspection reports incomplete Warranty contract incomplete DAY 68 Consumer documentation site under development for publication of timeline and records. DAY 65 Dealership response did not address repair timeline, incomplete documentation requests, or warranty discrepancies. Vehicle remained out of service. DAY 36 Vehicle at dealership over one month. Repair initially described as minor. Subsequent documentation referenced internal engine damage. Replacement engine listed on estimate and reported on backorder. Inspection materials provided incrementally following written requests. DAY 32 Vehicle remained at dealership. Requests for documentation submitted to dealership and manufacturer. Warranty administrator identified as Fidelity Warranty Services. Matter unresolved. read more

Jack Hanania Chevrolet Sales - $29,000 just for the engine and labor? - Car Dealers Near Me - St. Augustine, Florida

Update: Just wanted to provide an update. I have yet to receive a refund of the extra charges that were rolled in to my contract. In addition, on top of everything else, it is still added in to the final car contract so I am paying interest on something I never agreed too and other than file a lawsuit, there is nothing I can do about it. Because of the numerous violations and the fact that I am visually challenged and was not given the opportunity to read the final contracts on the I-pad or on paper in large font format. I am consulting with an attorney for possible violation of my rights as a disabled person. In the meantime, i will be utilizing social media warning everyone to shop elsewhere for their vehicle purchases. JACK HANANIA CHEVROLET in ST AUGUSTINE are SCAMMERS that add extra fees to your contracts without your knowledge or consent. read more

First time buying a vehicle here and the service was outstanding highly recommended thanks Alex and Carl Dean Kincaid

I've never been one to write a review, whether good or bad. However people need to be aware of the way these people work. We (fiancé & I) had been in contact with this dealership, specifically Sales Associate Zach & Dean for 2 days via the phone. Given we live 2 hours away, it was hard for us to drop everything and go there upon request. Dean, Via text messages & phone call, advised us numerous times people have been trying to purchase the truck we were looking at and some even willing to put a down payment on it. He advised us he turned down those customers and made sure the truck was held at least until 5 PM on Thursday in which we would make the drive to purchase the truck. Dean then called my fiancé around Noon that day advising someone tried to purchase the truck but he was confirming we were still on for 5, in which he then advised us the truck keys would be in his pocket until our arrival to make sure the truck is secured for us. We sent a message later that day advising him we were on our way to purchase the truck. He replied, confirming he saw the text. We arrived at 4:30PM Thursday July 3rd. Upon entering the building the truck was in the process of being sold by another sales associate, one we have not spoken with this entire process. We were told to work with Sales Associate Jeremy C. to discuss what occurred due to Dean working with another customer and Zach was no where to be found (never met him in person) . Excuses after excuses is all that was mentioned from them. We brought up the fact that a deposit was asked of us to put down but then immediately followed by a "your good." text message advising a deposit was no longer needed and they would hold the truck. Jeremy decides to bring another truck up for us to look at. The truck was in terrible condition, scratch marks on all doors, holes in the driver seat, cup holders in the back we're broken. We told Jeremy if there was any way in which the price for the 2nd truck can be brought down to the price of the original truck we came to see that there is a possibility of us purchasing this truck. They began to run the carfax on the mustang we were trading in and only gave 7K as well as mentioned there was a "vehicle crash" the mustang was involved in back in 2022. This was absolutely FALSE. The mustang had never been in an accident whatsoever. In which we had proof through our insurance company. Jeremy advised "he never seen that happened before" stating carfax usually doesn't mess up like that. The entire staff was ridiculous. Wasted all of our time. We drove 2hrs and some change just to be screwed over. Attitude and lack of communication from everyone we worked with was astonishing. We left this dealership and went to Palm Coast Ford, 30 minutes away and walked out with a great truck. Was even offered almost DOUBLE the price this place was offering for the mustang. I wouldn't recommend this place to my worst enemy. I suggest those thinking about purchasing a vehicle here whether new or used, look the other way. You will be screwed over one way or another. They play EXTREMELY dirty. read more

Jack Hanania Chevrolet Sales - Messages between Sales Associate Dean & I. - Car Dealers Near Me - St. Augustine, Florida

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Meet w/ Geo on the fly. Capitol One financing gave me an offer I could not pass up. Now it is up to Hanania Cheverlot dealership to close the deal! I've seen several of their commercials on TV, but never was really attracted to their sales pitch. As I was typing this review, someone hit the gong to signify a new sales. Gio was very personable and attentive to my needs, which were few and far between as a man, not really invested in cars. I want a car that goes from point A to B. I settled on the Nissan Altima. Now it is time for the credit review. Drum roll, please...It was a little sanfu on the deal. Hanania wants a co signer. Oops the deal goes out the window. Gio was superb, but I did not like the deal. Will have to have more of a down payment next time read more

Jack Hanania Chevrolet Sales - The dealership - Car Dealers Near Me - St. Augustine, Florida

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What a joke of a dealership. Waited 8 hours for a simple video of a truck. Told them if the video is good we would put a deposit down and pick it up on Monday. ( toddy's is Saturday ) they gave us the run around to tell us at 9 pm that the truck was sold. Very unprofessional. read more

Dean was very fair, great to.work with highly recommended. I did have to do a loan in order to agree on numbers as I wanted to pay cash. But will be paying the loan off in 90 days so only ended up being only $512 extra. A figure I can live with so they get their commission. We all need our bonuses ans commission this day and age. Highly recommend. Everyone was nice, honest and fair. read more

AVOID this "dealership" at all cost. First they tell you a warranty is included then come time use said warranty, nothing is on file. After jumping through hoops, they magically find one but it only covers a percentage. This place is this biggest scam. Even the repair shop said they have never seen anything as sketchy as this. read more

Snakes in the grass. They do everything to get the sale besides be honest about a $4000+ "reconditioning" fee. They upped my trade value and then tacked on a ridiculous fee on the back end. read more

This review is strictly regarding my online buying experience with J H Chevrolet and the online sales rep Minh. I often scour the US for the exact color, option codes, make and model of the car I'm looking to buy and have purchased out of state a handful of times. Almost every time when dealing with a dealer vs private party there is a large gap in available information and history on the car. I was so impressed with Minh's willingness to go above and beyond to help answer my questions, take many more pictures, provide cold start and walk around videos, and even offering to take it to an independent inspection for me. From the initial conversation and the 4 ones we had after I can truly appreciate the genuine honesty and transparency Minh provided. He was patient and just wanted me to be comfortable buying something on the other side of the country. Definitely ask for Minh if you're shopping for a car at this dealer!! read more

I had taken my car to this dealership for an accident repair and I was blown away by how well they handled my small repair job. Someone had backed into my wife's car damaging the rear passenger door. Chris keep me well informed as to what was happening. He called me several times and if something was scheduled to be done,he would call and kept me updated. I hope they give the same service when purchasing a new car. Very good customer relations and without an automatic computer answering service. REAL PEOPLE!!! Oh p.s. they did a great job, and hats off to Chris for going over and beyond!! read more

Worst vehicle purchase experience of my life in over 50 years. What I thought would be an easy Cash purchase online and by phone turned into a hassle. Salesman and Manager would not call me back. I was overcharged for tag and title work, had to call and get two refunds. The running boards were ordered wrong and never were delivered with the truck--I was forced to have them installed locally. The truck only came with ONE Key FOB... I was not told before delivery. I purchased a 2024 4000 mile Chevy Crewcab Diesel 2500HD pickup. It took forever to simply buy this truck... so frustrating! read more

Jack Hanania Chevrolet Sales - Truck delivered to my house. So exciting--but only ONE Key FOB. Ugg - Car Dealers Near Me - St. Augustine, Florida

My husband and I went to purchase a Silverado spoke with a salesman. He gave us a price we went back in. He wasn't there sat down, spoke to a supposed floor manager who tax on $12,000 to the price of the car. Called the sales person today he called us a liar And stuck up for the guy the night before I would never recommend this Shop to anyone general manager will not return my calls. My husband has been in the business with Chevy for over 40 years and never saw anyone treat people the way the people in this showroom treated us. Would not recommend in any way shape or form to purchase anything from them unless you wanna come across hidden fees and lack of service read more

Just had an oil change on my 2021 Camaro and they charged me $99.52. Outrageous! I have had my oil changed at Becks Chevy and they were half the price with the same oil. Gregory Shirt my service advisor tried to tell me that they probably didn't use full synthetic oil. Yes they did! As soon as I went out to my car I looked through all of my past services and my services at Becks were no where near $99!! Never going there again! read more

I drove over a hour to be told once I got there the truck I'm looking at is almost $20k more than they had it listed for online. don't waste your time!! Its the old bait and switch!!! read more

Avoid This Dealership - Unreliable Vehicles & Poor Customer Service I'm writing this review in the hopes that someone at this dealership will finally take accountability and resolve this situation before I'm forced to pursue legal action for lost wages and distress. I purchased a used Ford F-150 from this dealership on February 8, 2025. Within just three weeks, the transmission completely failed. Since the dealership wouldn't service a Ford, we followed instructions and brought it to a Ford service center. Their inspection confirmed a full transmission replacement was needed. I was also given no loaner vehicle from Chevrolet. At the time of purchase, I was sold a warranty promising up to $7,000 in coverage for repairs. However, the third-party warranty provider only approved $5,000, leaving me responsible for the remaining $2,273--including the deductible on a vehicle I just purchased. To make matters worse, Chevrolet still hasn't activated the warranty (it is now April), which has prevented Ford from receiving payment. As a result, they're holding the truck, even though repairs have been completed for over a month. I've now made three payments on a vehicle I've had in my possession for less than 20 days. The lack of communication and accountability has been incredibly frustrating. Calls to the GM go unanswered, and the warranty representative, Joseph, continues to give vague and repetitive responses with no resolution. If you're considering buying a vehicle here, think twice. The vehicle I was sold was clearly not in proper condition, and the dealership has shown no urgency in resolving a serious issue. Save yourself the headache and shop elsewhere. read more

I bought a car from them in October. They lied about who they were financing me through to get me to sign, they snuck in a $495 "replacement key charge" my fault for trusting them and not completely reading the contract on that one. They charge $1300 for gap insurance. When I found out two weeks later that they went through another finance company with a higher interest rate, I was pi$$ed! I ended up refinancing with the original credit union that they told me they were financing me through (with the lower interest rate!), and I got gap insurance with them for $700! I called the dealership to get a refund for the gap and the key replacement charge in the beginning of November (and had a few choice words for how they scam people). November 13th they finally sent me the paperwork for the refund (after messages, calls, texts to the finance manager Juan). Juan is a very very nice guy when you are signing the papers, but when you want a refund and call him out, he turns into a conniving jerk. First it was 6-8 weeks (after finally getting a response from him). Absolute silence and again, no returned calls, texts, smoke signals, carrier pigeon..nothing. Now, after contacting the GM through their website, I finally get a call from Juan. The word now is 8-12 weeks for a refund check. WTF! 3 months to get refunded for crap you didn't want and was screwed over for?????? Of course with his Car Salesman attitude, "I should feel good about all the BS he is spewing". Well, I made him a promise, I am going to go to every platform I can, and call him out for it. DO NOT BUY A CAR FROM THEM, THEY WILL SCAM YOU AND SMILE AT YOU AS THEY ARE DOING IT. read more

Purchased a used car with 4000 miles for $60k. During the process I was constantly told that it was "basically new" and that they had completely gone through the vehicle to confirm it was as good as new. After purchasing the car, about 20 miles down the road a check engine light came on. I took it to a Toyota dealership the next business day and they informed me that sensors had been removed, and that the service history for the vehicle showed that Hanania Chevrolet had worked on this issue on the vehicle prior to selling to me and manually reset the code. The carfax also showed they had worked on it. Hanania refuses to help with the issue as I "already got too good of a price on the vehicle so it is not their issue." Steer clear of this business, they will do whatever it takes to make a sale (even maliciously covering up issues), and then be no help when you simply ask for them to keep up their end of the deal (a fully functioning, like new vehicle). Don't think it won't happen to you, this dealership has no issues with fraudulent business to make a sale. Save yourself the headache and Go to other dealerships, there are plenty of other cars on the market right now. read more

Jack Hanania Chevrolet Sales - Car Dealers Near Me - St. Augustine, Florida

Their family plan that they insist on having on every vehicle they sell is, in my opinion, a huge waste of money. Additionally, I bought a brand new car from them and several months later, the antenna on the roof of the car just ripped off. I asked if it was still under warranty and I was told it is and they scheduled me to get it replaced. At the end of the day, I thought I was getting my car back with a new antenna and was told they had the wrong one and would have to order the correct one. This is almost 2 months later and I was told it's on "national back order"....words I am starting to correlate with another expression "wait out the warranty and hope the customer goes away". It's very disappointing. I just feel so let down. It was so exciting to buy my very own car that no one has ever owned and I feel like it's just crap now. read more

this dealership sucks. I was screwed over big time. I showed up a few days ago to look for a new car because I was in trade my other car and I had a 2020 Ford Explorer platinum that had 87K miles on it with no warranty, I was looking to trade-in that I freaking loved but I needed something different because I need a warranty so this guy Michael walks out and I tell him hey I'm just looking out here to buy yet. I'm gonna come back Saturday with my stepdad and I told him my price range and payments and he said OK so I looked at some cars test drove some cars really liked one a little bit and he was like oh this would be your payments and I was I can't afford that and he's like oh the bank says you can. The bank says you can you can the bank says you can you can and I said say no, I can't afford that. I will screw myself and he's like no no no no no kept going on and on and on and my little boy start crying because he didn't want me to trade my car and I need to my little boy oh if your mommy ever needs help, she can just call me and I'll help well. He kept going on it and pressuring me so I finally was like OK because I don't do blood pressure and so I signed to get this car then I go back to Julian and Julian said he found me full coverage insurance for 220 still do not know who my insurance people are still don't know who I make my payments to then why I was signing my paperwork with Julian. He tells me hey I think you need gap insurance because you got a brand new car. I got a 2026 Chevy equinox and he keeps going I think you need gap insurance is very good if you pay now it'll only be 708 but if I don't, then later on at 750. so he told me it's 800 bucks though to pay it was really 792 794. That's why I said 800 bucks so I paid it and I don't even believe that was really for gap insurance because again I have no idea who my insurance company is now I have no idea who I make my payments too, and I have called and called over and over again and nobody has called me back and then on top of that I think my car is having problems my brand new car because when you hit the AC button, you know where it shows the car where it cycles only the inside of your car not at the outside I hit that button and you could smell outside still when you shouldn't so now I have to go to get that checked but I called the next day when I bought my car not even 24 hours and told him hey I just wanna return the car and get my car back and they told me no we don't do that cause a lot of places like you and a certain period of timeframe and they're like nope nope nope we don't do that you signed you signed you signed and he was like oh you can come in and trade it in and I was like if I traded it I'll be upside down. These people suck especially Michael and Julian do not work with those people if you go here. read more

Lillian and Rick did everything they could to take care of me. They made me feel like family and gave me a good honest deal on a truck. Definitely recommend them!! read more

Jack Hanania Chevrolet Sales - Car Dealers Near Me - St. Augustine, Florida

I want to commend Don Glen in service for his great service. Don was very helpful in arranging for all the work I needed done for my car, including calling the extended warranty company, and finding out what was covered. He also kept me updated on the progress of the work, and when the car would be ready. I would also like to thank Mr. Hanania for his understanding of my dilemma, and taking steps to rectify the issue. read more

Came in to get some information on a Corvette. I got assisted by Dean and Cooper. They were a wealth of knowledge and extremely helpful.

Giving a BIG "thank you" to Cynthia Benefield, service advisor, Jack Hanania Chevrolet Repair Shop... she was very kind, considerate, knowledgeable, and helped me tremendously by finding a coupon for me for my oil change maintenance work and also telling me a service I asked about was totally unnecessary, saving me even more money... I trust her to take care of my 2020 Equinox, and she is now my "go to" person for all maintenance and any repairs if ever needed! read more

Service June 2022 I called and made an appointment for an oil change, they were able to work with my schedule within one day. I showed up a little early and dropped off my suburban with Mark M. He was very kind and matter-of-fact. He told me it would take about 2 1/2 hours for the oil change, and for the alignment (that I decided to add on last minute, which they were able to accommodate). He had it done in 2 hours. I like that it's close to WalMart, so that gave me something to do with my 8 and 1 year old while we waited. Pricing was average for what I needed. I will go back for future services. read more

Trade in process was typical, however the payoff for our vehicle was misquoted. That vehicle Is still on our account, despite hanania "processing" everything nearly 2 weeks ago. we Expected the used vehicle we selected to have some minor issues due to being used, but the Hanania vehicle prep for sale is a solid C- Major gunk here and there, and clearly someone doesn't take pride I'm cleaning up a vehicle for sale. Windshield was dirty, under seats needed a vacuum, and it didn't smell very good. Finance guys desk was a mess, we weren't given time to read the documents, and the kids running around and climbing on display vehicles was a major distraction. read more

Online shoppers should be wary. A car I was interested in was online for roughly 37k. I called and was told if I didn't trade in another car it would be another $1,000 and if I didn't finance through them it was another $1,000 added to the price. And this, of course, didn't include taxes and their high fees. Cost after all that would have been close to $42k. At no place on the add did it state anything about additional pricing other than typical dealer charges. Be very wary of this car group and read other yelp reviews- lots of problems. read more

I was quoted a battery and negative ground wire $1100. My battery was under warranty and checked out good by Discount Auto. I told this to Mat at time of check in. He then quoted $770 for a ground wire as labor was 3 hours. I picked up my vehicle and was charged over $30 for "shop supplies". For an electrical diagnosis?? Obviously this fee is tacked on to every invoice but I was not told about it ahead of time when I was quoted a very high $225 to do a diagnosis. I bought the wire at Orileys and installed in in under 30 min. This was my 1st and last visit to this business. read more