The dealer's CSR, Lindsey, saved the day for our road trip! This dealer is my primary maintenance facility and Lindsey is the goto CSR. She is always above and beyond any expectation. On the day of my trip as I left home, two new issues manifested that were not urgent. Yet for a long road trip would have been a major nuisance. I called service and Lindsey arrange to get us in quick. Before we arrived, she had already checked the status of all parts that might be needed to correct the problems. Knowing the situation, she even had the techs on standby. They had us in and out in under an hour. Unbelievably fast! Thank you for helping keep my trip enjoyable and check engine light free! read more

Yelp Review Draft (Final Corrected & Verified) I do not recommend this dealership. My 20-year-old son put $10,000 down on a used vehicle purchased from this dealership. The remaining balance was financed through a bank. Shortly after purchase, the vehicle developed serious engine problems. When the issues began, we contacted the bank immediately and explained what was happening. The bank advised us to also contact the dealership, which we did. Despite being fully informed and involved, the situation has only escalated. We were later told by the general manager (Rick) that there had been a mistake on the dealership's part regarding the warranty. Because the warranty was not properly submitted, diagnostic testing that should have been covered was not. Even after acknowledging this error, the dealership has refused to take responsibility for the resulting costs. The first diagnostic facility informed us they did not have the proper programming to diagnose a Jeep, forcing us to tow the vehicle to a Jeep dealership for accurate engine diagnostics. Those diagnostics revealed extensive engine issues, with repair estimates exceeding $10,000. Despite this, the original dealership demanded that we pay for diagnostic testing and towing back to them. We were initially told the dealership would cover towing costs. That did not happen. Instead, my son was pressured to pay $220 to release the vehicle, and then required to pay $310 out of pocket for towing, because the dealership claimed they did not have a credit card available to pay the tow company. This later proved to be untrue. We paid the towing cost ourselves. That $310 was money set aside for a rental car, which my son needs to travel to and from school. Because we were forced to pay towing costs that should not have been ours, I am now unable to secure a rental car for myself and must rely on others for transportation. This has caused real and immediate hardship. On top of this, we are already paying for a rental vehicle, adding further financial strain. Rather than issuing a refund, the dealership is now pushing a trade-off that would result in higher monthly payments and increased insurance costs, which is not an even exchange and does not resolve the original issue. What is most concerning is the manipulative nature of this process, particularly given my son's age. The situation appears to be controlled entirely by the general manager, leaving my son without meaningful options. Multiple people have observed this behavior. This is poor and unethical business practice. We did everything required of us as buyers. Yet we are now facing mounting debt, stress, and expenses due to a vehicle that was not road-worthy. We are requesting a full refund of the $10,000 down payment, along with reimbursement for diagnostic testing, towing, rental car expenses, and related costs (including accessories purchased for the vehicle that are now unusable). Important warning to future buyers: Do not rely solely on Carfax. For any vehicle purchased from this dealership not just Jeeps insist on a full engine diagnostic test before purchasing. Based on our experience, I cannot recommend this dealership to anyone. read more

I'm one of the people that hate the dealership so maybe this is biased but I guarantee you everyone will agree with me. I called ahead. Let them know the vehicle I was interested in asked for financing options and told them I wanted this to be easy on all parties 40 minutes later my sales rep David called me back and said they would be able to easily fit into my price range I asked him to double confirm I would love to have it in writing, He said he can't, but he can almost guarantee if we come here. It will be that price well I drove an hour away and wasted about an hour and a half hour of waiting on them to work through the details just for them to come up about $100 off a month from where I was at. Pretty pissed as this had wasted away my Sunday. read more

They cheated by sell ing a car with bad engine and sold a extended warranty without full. Disclosure and left out a part that would show it when they covered for a month. When engine went out then 5 weeks after the warranty said 4 in a 1000 Miles, it was not covered and they wouldn't stand behind it or even help some to get the car able to drive period at that point. It was a worthless car parts because it needed a $6000 motor and $6000 to put it in Alarm $6000 to fix what's wrong with the motor and it made it $11000 car going to a another 11000 in it, and it wasn't worth, but 11000 and they were very rude the whole time. read more

I haven't bought a car yet, but Heather, the sales woman and the manager, which I failed to grab his name have been absolutely wonderful not pushy very very kind and I would highly recommend going to seeing Heather. She's very knowledgeable in everything that I was looking at read more

Brought my Camaro in for a oil change and was told the timing chain cover was leaking. Dropped off before Thanksgiving, got a call from Lindsey my service rep that my battery was dead and wouldn't hold a charge. When I dropped my car off all was good and my battery was new in Nov 24. I got a replacement battery and brought to their shop. I was told the car would be ready later that day. Lindsey calls me and I go over to pickup my repaired car. Signed my paper work and proceeded to enter my car. Started her up to find out my stereo not working, and then I notice 2 fuses in my center console which were not there when I dropped my car off. I go inside to see Lindsey about this and she says, oh the tech removed them cause when he jumped your car the amp for the subs woofer was smoking. I'm like WHAT ? The tech comes over and states when he tried to jump the car the amp was smoking. He proceeded to show me. I was like what did you do to my car ? He said my manager told me I can't work on this as it's aftermarket. I was floored. Sub woofer amp fried. 8 channel amp fried, sub woofers fried, wifi fried, onstar speaker fried. Service manager states they are not responsible. $8000.00 worth of stereo fried by a tech, Took my car to another shop and they stated the jump must have been reversed or a higher than 12 volt was used. Long story short I got shafted. This place has always done my service work. NEVER again. Dropped a letter off for the general manager and not one peep from them. Stay away. Scanned the car and there was 44 faults registered with voltage spikes. read more

I began my purchase on a semi-good note, then everything began going downhill between me and my sales person. So much so that Jack Hanania Jr ended up involved with my deal. The deal went well overall and I believe Mr. Hanania treated me fairly, but the bottom line is that Buicks are a terrible vehicle to consider whether or not you are purchasing or leasing. My Buick Envision is now worth NOTHING! This vehicle has the absolute worst amount of negative equity that, even when my lease ends, I will likely still be negative. I trusted them when they told me that the vehicle would hold it's value well (my mistake, and I won't make it again), and now that I've gone back to them for assitance getting out of that vehicle and into something more to my liking, I'm no longer considered a valuable customer. My previous dealings with the Hanania Automotive Group was very well, but that was a while back at the Orange Park Acura dealership. Things have definitely changed and there is no customer loyalty with them any longer. Just do yourself a big favor and avoid Buick, and if you are adamant about getting a Buick, go somewhere else. I now have my work cut out for me in trying to find someone willing to work with me on trading out of this vehicle as soon as possible. One thing I know for sure, it won't be this dealership and it won't be a Buick, GMC, or Chevrolet. Clearly the Honda's, and other foreign models hold their values much better, and the dealerships will bend over backwards to help you no matter what situation your in. read more

Today I arrived at Jack Hanania Buick to purchase a new Envista. Upon arrival I was met by a delightful sales woman. We went for a test drive and I was sold. Until the negotiation process began. First the price being quoted on line was not the price they were trying to sell. They tried to add an extended warranty into the price, which was advertised as being free, for the tune of 3,000. So the vehicle which on line was 23915 was now over 30000. I understand the tax tag &title need to be included, but this was not even close. Regardless of the struggle to get the price correct, I signed an agreement for a specific monthly payment. At signing to close the deal the monthly payment was higher than we agreed on. It was only off a few dollars but I didn't feel as if I should pay more. The finance manager said he wouldn't budge on the payment. I asked to speak with the Manager and pointed out to him the agreed upon monthly payment. He said it was a miscalculation in taxes. I then asked them to rework the paperwork to show the payment we agreed on. Once again I was told they would not adjust it. So at this point I decided to not sign. I stepped outside and after reconsidering decided to purchase the vehicle. When I returned inside to complete the transaction. The manager instructed me they no longer wanted to complete the deal. This absolutely the worst car experience I've ever had. It started fantastic but ended very badly. Shame on you Jack Hanania Buick. Terrible customer service. read more

went in to look at a 2025 Enclave and found one with the package I wanted but not the color. the salesman stated he could the color I wanted at a another dealership. I get a call that he found the car. went in to pick the car up and it was close to closing time and dark out. Got the car home only to find that I didn't get the package I wanted in the car. I got the right color but not the right package. Called the salesman and told him about it ,only to be told sorry. I asked how they could make it right and he stated I could buy another car with the package I wanted. They don't stand by their word. The salesman should have found the car I wanted but didn't. I will not buy another car there. read more

I recently purchased a GMC terrain from Jack Hanania and I cannot recommend Kiyan enough. He was very helpful, professional and straightforward throughout the process and got me in a vehicle that I love. read more

horrible customer service! no follow through on things they say they will do. telling you things that are not true so you have to take to dealer so they dont have to fix. live and learn I guess read more

Giovanni and staff are simply amazing! I cannot explain how confident I was in making such a big financial decision! The inventory is amazing. The staff is amazing! Truly did not feel hassled or pressured into anything! They educated me and held my hand through the whole process. Very patient and professional. Thank you Giovanni and staff for everything! We will be purchasing all of our vehicles from here! Go see them! They will take care of you... Truly read more

After shopping around at 3 Jacksonville area GMC dealers, I contacted Jack Wilson GMC in St Augustine through GMC's on line search. I received a speedy response from Joe Zimmerman, Product Specialist. Joe listened to my needs and worked up a deal very quickly on a GMC Yukon Denali. I felt like he wanted to earn our business. We went to see him the next morning. He had our Denali right up front ready to go for a scenic St Augustine test drive. After test driving and crunching some numbers, we left for lunch. After lunch, we thought about looking at Bozard Ford while in St Augustine. When we started to drive over, Joe called & offered us a better deal, so we went over and bought it. Jack Wilson GMC is now part of HANANIA automotive group. They are a great company that offers a superior product. But it is Joe Zimmerman who makes it happen. Joe acts as an adversary, an advocate and when I say "Goes Above and Beyond" I truly mean that. Professional, polite, attentive and most importantly TRUSTWORTHY. Thanks to the General Sales Manager, Mr. Don Monahan who approved all of our "special requests". Great teamwork by all involved. There's no push, no hard sell. Just answers to questions and advice on which GMC fits you. Joe is the guy I'll call when I want to buy a GMC. read more

Jack Hanania Buick GMC Sales - 2019 GMC Yukon Denali - Car Dealers Near Me - St. Augustine, Florida

I bought a used truck 2015 after two months it started smoking. I found they sold me a bad radiator. Since I know very little about cars or trucks I was driving the car not noticing it was over heating. So they agreed to fix the radiator but the the engine. Said that would be $12k. This truck caused me to go into debt. I would never recommend this place. RUN!!! read more

My car was having issues with stalling and sputtering while idling. I dropped it off with this dealership and worked with Lindsay in service. She was able to get the problem diagnosed and repaired same day with no out of pocket cost to me. I recommend anyone needing their Buick serviced to partner with Lindsay. She will take care of you with complete professionalism and not push any additional or unnecessary service lines on you! Thank you Lindsay! read more

Bought a used 2014 Chevy Silverado not even a week ago. The radio will not stop flashing a black screen. When I purchased the vehicle I was told I had a 30 day guarantee on everything exchange or they will fix now I'm getting told by my sales person that it's only for a drive train and that they are not responsible because it seems to be electrical and that they're going to even charge me to have it looked at to evaluate what it might be Terrible dealership. Buyers beware will say anything to get you to buy it and then not back up their words. read more

Great people there but terrible care sold me a lemon bought a car and next day was leaking oil said they would not do anything and when buying they said they would fix any problems and do the right thing they have avoid me and we scheduled a meeting date and otw there they said we didn't have a appointment would not recommend at all read more

Wow is all I can say. What a terrible experience. My husband and I went in yesterday. We are looking for a 3500 diesel truck. They had two new ones available. The first thing we told the sales person was we are just looking as we are comparing three makes of these vehicles before we purchase. He quickly told us that up front he wanted us to know we would be paying a total of $20,000 over sticker price. Lol ok well, as we said we are just looking. We walked over to the trucks and he starts showing us the features. It was a very nice truck. He asked us if we would like to take a drive. My husband said sure. (We are shopping and told him upfront we were only shopping) he said that's fine. Once you drive it, you will want to buy it. He lets us drive literally around the block. I doubt it was even a mile. We get back and he says "ok so do you want to buy it?" My husband says, well it is a beautiful truck, but I can't come to justifying $20,000 over sticker price, so we will have to move on. I appreciate you time. And like we said there are a couple other males we want to look at. THEN, this salesman starts yelling at us!! We are still sitting in the truck. He was cussing at ys telling us we can't see the value of this truck and the worth of paying the $20,000 over sticker price! I actually was kind of scared and told him, I'm getting out of the truck, you are making me very uncomfortable. My husband stayed in the truck with him for another minute and he continued to cuss at my husband. So he got out of the truck and we started walking to our truck to leave and his guy continues to yell at us. Are you kidding me???? We are shopping. We told him we were shopping. The fact that he lost his temper on us soo quickly was almost scary. Stay away from this dealership! read more

In January I found a Yukon XL that I liked at Jack Hanania Buick. GMC in St. Augustine. Prior to closing I decided not go through with it because I did want to pay the 12K mark-up for "limited availability." Fast forward one month...I received from the DMV, notification that my license would be suspended due to the fact that I had not registered for insurance on my 2022 Yukon. The vehicle listed had the same VIn # that I had been interested in. I notified Jack Hanania and they told me I had to be mistaken? Two days later, i received a notice from my insurance company telling me that they would not be insuring my new 2022 Yukon because I had not notified them of my purchase. I reached out to Jack Hanania again, but received no calls back. Two additional days later, I received from Jack Hanania, a link to unlimited use of Car Fax for the Yukon...same Vin #. I called Jack Hanania again and was told that the General Manager was looking into it and would call me tomorrow...Nothing. I am presently working with the DMV and my insurance company... using my own time to straighten out Jack Hanania's mess. The DMV is telling me that there may be a cost at the end. I would be OK if they just said...Hey we messed up...let us clean it up for you. I mean accidents happen. They were calling me every 15 minutes when I was interested in the vehicle, but forgot my # when I was not of value to them. Hopefully, this review will help others when they start looking at vehicles and dealerships. P.S. Jack Hanania...do not reach out to me as a result of my post. I needed your assistance and you chose not to provide it. I have moved on and hopefully others will heed my advice. read more

Called about a vehicle on their website to confirm availability and price. Set up time to come by next day and on my way there they call to say, oh sorry forgot to mention there is a 10k dealer add on fee for "market adjustment". Then hid behind it's a "disclaimer" on their website. Complete false advertising and bait and switch tactics. read more

Small local business owner- Bought a $94,000 truck and the very next day the brakes are going out and it wobbles violently at high speeds. They give ZERO priority to the situation and blame the Chevrolet dealership that is also jack Hanania. Place is a joke and I completely regret doing business with them! Buyers beware!!!! read more

Terrible, awful, joke of an experience. Played games with pricing, lying about costs of fees and taxes (as was proven when another car was purchased somewhere else). Played bizarre games with sales tactics and an obvious issue with the vehicle. Look at other (outside yelp) reviews and you'll see lots of this kind of comment, too. read more

Yesterday I bought a new Buick from Hanania in St Augustine. What a pleasant deal. No pressure and very friendly, helpful, and professional associates. I am very happy with the Buick and with the purchase. They will be my "Go To" dealer. read more

Would not do a cash deal, would only finance for me to get the price offered. And I quote from the text messages from the salesman Dennis, "At a cash deal we are not interested." I have the text messages. Needless to say we left. read more

My wife and I were greeted by the Sales Manager with a Racial Slur (in reference to the price that had been agreed upon at my pervious visit to the dealership.) During the signing of the financial and legal paperwork, we were twice told that something was required by state statute which was a complete lie. There was a person who sat with the finance person who asked a lot of personal questions and continued to badger us, even after we told him to stop asking. He also told us that we needed to sign a form allocating the sales tax to a specific non-profit charity when we said we were not interested in doing so and he repeatedly asked us to do this. This non-profit has a stated mission of helping children who are bullied in public school to "afford" to attend private school. It is clearly a vehicle for diverting state tax money which should go to public education to private schools. In any event we should not have to discuss politics with your dealership personnel when we are buying a car! We were ORDERED to sign the charity form although the form offered no choice to decline the giving. I was yelled at when I started to write 'Declined' on the form. I was told that I was required by State Law to sign an arbitration agreement at the end and that 'it is part of the contract'. It would only have been part of the contract if I had signed it, which I did not. read more