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    Jack Hanania Buick GMC Sales

    2.3 (25 reviews)
    Open 8:30 am - 8:00 pm
    Updated 3 weeks ago

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    Ask the Community - Jack Hanania Buick GMC Sales

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    Hyundai of St. Augustine

    Hyundai of St. Augustine

    (63 reviews)

    To: Management of Hyundai dealer in St Augustine, Florida…read more From: Carol Pandza Re: Bryan Payne, Service Department On Saturday, 2/28/26, Steve Pandza and I began our trip from Naples Florida, where we had spent a month to New Jersey, our home. We were aiming to reach Savannah, Georgia that evening, taking turns driving Steve's relatively new pre- owned hybrid Hyundai Santa Fe. The car had been running beautifully, when several hours into the trip, Steve thought he noticed the car running rough and accelerating slowly. We pulled over and it seemed to subside, so we kept going. I took over driving at one point and noticed immediately that the car would not accelerate past 60 mph. Then several dashboard lights lit up. We were unsure what we were near but looked up and stopped at two Hyndai dealers along the way who told us they were too busy to help us and that we should find a hotel and wait for Monday. They would not even look at the car, although they were open and it was early afternoon. We gassed up the car and kept going, cautiously, at about 55 mph. We stopped for gas again in St Augustine, FL. I looked up and saw a sign that we were near the St Augustine, Florida Hyundai dealer. We thought we'd try a third time. We got to the dealer around 5 pm. It was after hours but Bryan Payne and one other gentlemen were still working, closing out the month. They came outside and conducted tests on the car, taking over 30 minutes, and determined that the problem was likely a 12 volt battery that was over 3 years old and not charging. They had no access to parts to help us get a battery there but they wanted to help. When Bryan learned we were trying to head home to NJ and reach Savannah that night, he said "where there's a will, there's a way". His wife called while he was with us. He spoke lovingly to her and explained he would be late as he was helping us. He asked if we would be open to this: he and Steve would go to a local place and get a new battery. He lived close by and would take me to sit with his wife Alexandra and their beautiful baby, Cylas. This was irregular but he was so willing to help us on his own time that we thankfully agreed. I spent about an hour with Alexandra and Cylas while she held dinner for Bryan. Steve was accompanied by Bryan to secure the new battery. All in, this took several hours. Alexandra and Cylas were warm and welcoming, Bryan was a lifesaver, and Steve and I are eternally grateful. We finally reached Savannah after 10pm, tired but so grateful. Sometimes today, it feels like no one cares about service or people. Bryan does care. And his actions showed it. You have a gem there, and I hope you know it and find ways to keep and reward him. He helped two strangers, after hours, on a Saturday afternoon/evening. Bryan even gave us his cell number to let him know we arrived safely. He got back to us to check on us the next day. We will never forget that, or him and his family. We took our time but now have been back in NJ for several days, with no further car issues. Special mention to our local salesman from NJ, Pat Carmody, who called us back and tried to help from a distance. Our eternal thanks. Carol and Steve Pandza

    Top notch service! They'll even give you a ride home so you don't have to wait! They've done a…read moregreat job taking care of my ride!!!

    Hanania Chrysler Dodge Jeep Ram

    Hanania Chrysler Dodge Jeep Ram

    (70 reviews)

    My husband and I had decided to purchase a Jeep Wrangler so I searched local Jeep dealerships for…read moretheir inventory. Atlantic advertised a Sport S model as a new arrival for a very reasonable price. I left a message and early the next morning one of their salesmen, John Duford, called. He was friendly and answered my questions so we drove up to the dealership that morning. John had this particular Jeep parked out front which was nice. He was again very informative and no pressure. We decided to purchase said Jeep after driving same and imagine our surprise that we were out of there in two hours which included driving to our bank to obtain a cashier's check! He even helped my husband pair his cellphone with the Jeep before we drove off. Two days later John called to verify we were satisfied and if we had any questions or problems. He is a great person to work with. And the manager was very professional as well. We are thrilled with our purchase and the ease of acquiring same.

    This service department gave me a runaround for seven months on a defect in my ram 1500. The fabric…read moreon the dash was bubbling when I called the rep told me it would be a month to get a new dash. I called back a month later and he said it was on backorder and it'd be a "" a few months". I call back a few months later and a new rep said that that was not true. you also said that I would have to pay $500 to offset the Goodwill claim. I've had to call no less than a dozen times on this issue. This is not how you treat your customers. I would not recommend.

    Jack Hanania Buick GMC Sales - car_dealers - Updated May 2026

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