First time buying a vehicle here and the service was outstanding highly recommended thanks Alex and…read moreCarl Dean Kincaid

Stay away from this place. The sales reps here are not looking out for your best interests. They…read moreImmediately will ask what monthly payment you can afford, with complete disregard to the price of the vehicle you're inquiring on. They do this to inflate the price of the car. The bigger issue is that I inquired on a vehicle back in march, and they would not tell me the price. They demanded to know what I was willing to spend monthly, which was not their business and has no correlation to the price of the vehicle. The biggest issue I have with this dealership is that they are clearly scammers. They want to know your monthly payment so they can milk every penny out of you and then when you decide to not do business with them they will call, text, and, email you EVERY DAY. You can opt out of their communications, but they will disregard it and continue to call, text, and, email. I inquired on a vehicle back in march and these people are still reaching out to me despite my requests to be left alone. I told them I bought from a different dealership, and then they gone as far to find my address and begin mailing me letters. I have proof of the opt out requests and if this occurs one more time I will be suing for harassment. It's completely unacceptable.

I'm always nervous going into a car dealership for the obvious reasons. However, VW of St…read more Augustine was zero pressure and made me feel right at home. It was pleasantly refreshing and such a positive buying experience. They were priced great, were honest and upfront about everything and I left feeling like a got a great deal and a great car. Go tell all your friends and family members to check them out...they won't be dissappointed!

So we bought a used Toyota RAV4 from this dealership, the sales person was very honest but the…read moremanager i was not impress, he would not negotiate with us, which in the back of my mind, SHOULD HAVE walked away but my husband really loved it, I didn't want to disappoint him, one month into it, my husband took it to get an oil and filter change, so far was told, cabin filter was black, oil filter was severely damaged and leaking, they said it was a good thing we brought it in. So, go with your gut even if it will disappoint your husband, for the price we paid, we could have bought a new one!!

Down payments threw the roof they say the do buy here pay here but want to check your credit. Guy…read morewas rude and unprofessional 4000 down on a 1400.00 dollar car ridiculous. Don't go there they act like u are bothering them. They claim your job is your credit they lie. soon as you go in to talk to them it's a huge blah blah blah they think they can over charge because your in Saint Augustine. Unprofessional bad customer service if any at all.

A few months back I would have agreed with the majority good cars good customer service. But in all…read moreactuality it was just the car it was a good car. But if the car isn't good buyer beware this establishment does not thoroughly check out the car before it sells it to you and then calls you petty when you want things corrected. I wouldn't advise shopping here.

They earned 0 stars. Stay away. Service will jack up the rates for their own benefit or perhaps in…read morehopes you'll buy a car instead of repairing yours. We just needed a transmission sensor and they quoted a whole new transmission. ‍

I'll give a realistic rundown of the car buying process here as of January 2026…read more Sales person Missy was extremely pleasant and easy to work with. Zero complaints about her. She was friendly and not pushy at all, gave my kids 1000 more snacks than they needed and was just all around great. That's where the good stops. This dealership advertised lots of things and didn't follow through with any of them. 158% of blue book trade in value Lifetime warranty included Zero percent financing $33,000 all wheel drive pathfinder I called to confirm what of these can be combined before driving 2hours each way with small children. The managers have to approve all the deals and basically said they don't really honor the advertising and sucks to suck. They use techniques like adding unauthorized down payments to make things appear cheaper than they are. They will also use your tax credit from your trade in to make it appear like they are getting you more for your trade in than they actually are. After all the negotiations nonsense they will take you into finance to try and sell a bunch of warranty products you don't want. When you finally finish this malarkey they do something we've never experienced in a dealership. They literally try and force you to see car insurance sales pitches that you don't want. At this point we had been there 5 hours with 2 tired kids and it was like a hostage situation. They then have the very sweet sales woman give you a survey on her performance. Her performance is AMAZING but I'm sure they use those surveys to make it seem like the whole process is amazing... it is not. At the end of the day we ended up with a decent deal but certainly not worth the 4 hours in the car plus the 5+ hours in the dealership and we missed out on the activities we intended to do with our kids while in town. Just a little added details, we looked at 1 car, knew what we were there for, and test drove just 1 car. Negotiations were done fairly quickly but the upselling was insane.

Never had such a POSITIVE car buying experience, just so happy. Our sales rep Tyler is an angel. He…read morecame in at 8 AM on SUNDAY, his day off, to make sure I was completely comfortable with everything. Nick in the finance office is a pure pleasure. Cannot say enough about this dealership.

There are a couple things in life I hate doing... paying taxes and negotiating car deals!!!!…read more Somehow i have been the named the family negotiator when someone needs a new vehicle...including my dad, mom, husband, and yesterday my sister was added to the list. In ALL my experiences, Jeremy Criscione at Bozard Ford, outshined them all! Never have I had such a smooth transaction experience. He is definitely a true gentleman. He patiently answered all of our questions about the vehicle and the Ford app. As a bonus, he included a baby Jesus with the vehicle that sits right above the steering wheel!! If you are searching for a vehicle, I highly recommend this guy! You will not be disappointed!!!

We went to look for a used vehicle and we were greeted by Jason Gama. He listened to what we were…read morelooking for and showed us exactly the vehicle we wanted. Jason was never rude and never tried to push us to purchasing something that we didn't want or something more expensive than what we wanted to spend. Jason Gama was one of the best people I have dealt with when purchasing a vehicle. We also had a great experience with BJ Brooks and Daniel Dudley. I would definitely recommend them to anyone who is looking for a great reliable vehicle at a good price.

Just not happy how things went down with management. Tried calling but never got a response back…read morefrom the GM. I just say buyer beware applies to this dealership. "We back our used cars" biggest lie ever said at this dealership. Lost almost $3,000 buying a bad used car that they never really tested and then had to spend an additional $2,500 on another car (plus they tried to upsell us). Kevin-I tried calling you several times. if you really want to make things right, return calls.

To: Management of Hyundai dealer in St Augustine, Florida…read more From: Carol Pandza Re: Bryan Payne, Service Department On Saturday, 2/28/26, Steve Pandza and I began our trip from Naples Florida, where we had spent a month to New Jersey, our home. We were aiming to reach Savannah, Georgia that evening, taking turns driving Steve's relatively new pre- owned hybrid Hyundai Santa Fe. The car had been running beautifully, when several hours into the trip, Steve thought he noticed the car running rough and accelerating slowly. We pulled over and it seemed to subside, so we kept going. I took over driving at one point and noticed immediately that the car would not accelerate past 60 mph. Then several dashboard lights lit up. We were unsure what we were near but looked up and stopped at two Hyndai dealers along the way who told us they were too busy to help us and that we should find a hotel and wait for Monday. They would not even look at the car, although they were open and it was early afternoon. We gassed up the car and kept going, cautiously, at about 55 mph. We stopped for gas again in St Augustine, FL. I looked up and saw a sign that we were near the St Augustine, Florida Hyundai dealer. We thought we'd try a third time. We got to the dealer around 5 pm. It was after hours but Bryan Payne and one other gentlemen were still working, closing out the month. They came outside and conducted tests on the car, taking over 30 minutes, and determined that the problem was likely a 12 volt battery that was over 3 years old and not charging. They had no access to parts to help us get a battery there but they wanted to help. When Bryan learned we were trying to head home to NJ and reach Savannah that night, he said "where there's a will, there's a way". His wife called while he was with us. He spoke lovingly to her and explained he would be late as he was helping us. He asked if we would be open to this: he and Steve would go to a local place and get a new battery. He lived close by and would take me to sit with his wife Alexandra and their beautiful baby, Cylas. This was irregular but he was so willing to help us on his own time that we thankfully agreed. I spent about an hour with Alexandra and Cylas while she held dinner for Bryan. Steve was accompanied by Bryan to secure the new battery. All in, this took several hours. Alexandra and Cylas were warm and welcoming, Bryan was a lifesaver, and Steve and I are eternally grateful. We finally reached Savannah after 10pm, tired but so grateful. Sometimes today, it feels like no one cares about service or people. Bryan does care. And his actions showed it. You have a gem there, and I hope you know it and find ways to keep and reward him. He helped two strangers, after hours, on a Saturday afternoon/evening. Bryan even gave us his cell number to let him know we arrived safely. He got back to us to check on us the next day. We will never forget that, or him and his family. We took our time but now have been back in NJ for several days, with no further car issues. Special mention to our local salesman from NJ, Pat Carmody, who called us back and tried to help from a distance. Our eternal thanks. Carol and Steve Pandza

I had casually been looking for a new car for the last year. Found a car on a third party app that…read morewas at Hyundai of St. Augustine. My experience with this dealership from start to finish was excellent. The salesman was not pushy at all. We communicated for about a week via email prior to me getting to test drive the car. In the end I got a fair price on the new car and exactly what I wanted for my trade in. Every person I interacted with at the dealership was very friendly. The dealership itself is one of the nicest I've been to. When I came to pick up the car it was detailed, fully charged and topped with a bow waiting for me. Was a nice touch. I definitely recommend Hyundai of St. Augustine.

After shopping around at 3 Jacksonville area GMC dealers, I contacted Jack Wilson GMC in St…read moreAugustine through GMC's on line search. I received a speedy response from Joe Zimmerman, Product Specialist. Joe listened to my needs and worked up a deal very quickly on a GMC Yukon Denali. I felt like he wanted to earn our business. We went to see him the next morning. He had our Denali right up front ready to go for a scenic St Augustine test drive. After test driving and crunching some numbers, we left for lunch. After lunch, we thought about looking at Bozard Ford while in St Augustine. When we started to drive over, Joe called & offered us a better deal, so we went over and bought it. Jack Wilson GMC is now part of HANANIA automotive group. They are a great company that offers a superior product. But it is Joe Zimmerman who makes it happen. Joe acts as an adversary, an advocate and when I say "Goes Above and Beyond" I truly mean that. Professional, polite, attentive and most importantly TRUSTWORTHY. Thanks to the General Sales Manager, Mr. Don Monahan who approved all of our "special requests". Great teamwork by all involved. There's no push, no hard sell. Just answers to questions and advice on which GMC fits you. Joe is the guy I'll call when I want to buy a GMC.

Yelp Review Draft (Final Corrected & Verified) I do not…read morerecommend this dealership. My 20-year-old son put $10,000 down on a used vehicle purchased from this dealership. The remaining balance was financed through a bank. Shortly after purchase, the vehicle developed serious engine problems. When the issues began, we contacted the bank immediately and explained what was happening. The bank advised us to also contact the dealership, which we did. Despite being fully informed and involved, the situation has only escalated. We were later told by the general manager (Rick) that there had been a mistake on the dealership's part regarding the warranty. Because the warranty was not properly submitted, diagnostic testing that should have been covered was not. Even after acknowledging this error, the dealership has refused to take responsibility for the resulting costs. The first diagnostic facility informed us they did not have the proper programming to diagnose a Jeep, forcing us to tow the vehicle to a Jeep dealership for accurate engine diagnostics. Those diagnostics revealed extensive engine issues, with repair estimates exceeding $10,000. Despite this, the original dealership demanded that we pay for diagnostic testing and towing back to them. We were initially told the dealership would cover towing costs. That did not happen. Instead, my son was pressured to pay $220 to release the vehicle, and then required to pay $310 out of pocket for towing, because the dealership claimed they did not have a credit card available to pay the tow company. This later proved to be untrue. We paid the towing cost ourselves. That $310 was money set aside for a rental car, which my son needs to travel to and from school. Because we were forced to pay towing costs that should not have been ours, I am now unable to secure a rental car for myself and must rely on others for transportation. This has caused real and immediate hardship. On top of this, we are already paying for a rental vehicle, adding further financial strain. Rather than issuing a refund, the dealership is now pushing a trade-off that would result in higher monthly payments and increased insurance costs, which is not an even exchange and does not resolve the original issue. What is most concerning is the manipulative nature of this process, particularly given my son's age. The situation appears to be controlled entirely by the general manager, leaving my son without meaningful options. Multiple people have observed this behavior. This is poor and unethical business practice. We did everything required of us as buyers. Yet we are now facing mounting debt, stress, and expenses due to a vehicle that was not road-worthy. We are requesting a full refund of the $10,000 down payment, along with reimbursement for diagnostic testing, towing, rental car expenses, and related costs (including accessories purchased for the vehicle that are now unusable). Important warning to future buyers: Do not rely solely on Carfax. For any vehicle purchased from this dealership not just Jeeps insist on a full engine diagnostic test before purchasing. Based on our experience, I cannot recommend this dealership to anyone.