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    Beaver Mitsubishi

    3.0 (1 review)
    Open 8:30 am - 7:00 pm

    Services - Beaver Mitsubishi

    Auto maintenance

    Oil changes

    Auto repairs

    1 More Service

    Routine automotive maintenance

    Beaver Mitsubishi Photos

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    10 months ago

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    Grease Monkey - My second email to the person (Stacey T.) who commented on my Yelp review. Pretty sure it's a bot.

    Grease Monkey

    (28 reviews)

    Been going here for years and Clayton is always so nice - this time Austin was extremely helpful…read moreand made me aware of a problem caused by getting another place to do my oil :( they topped off my oil as a courtesy as they always do and next time I'll stick with them!! Shout out to Kelso and Julian.

    I've been coming to this Grease Monkey location on and off for quite a while and have never had an…read moreexperience like I did today. I came in around 2 PM on a Wednesday and was the only customer. From the moment I arrived, Austin was rude and seemed annoyed that I was even there. Normally, I'm greeted at my car window and asked what type of oil change I need. Instead, Austin stuck his head out of the door and yelled from a distance asking what I needed. I told him I needed a full synthetic oil change. I found it unprofessional to not approach the vehicle and to communicate by yelling across the parking lot, something I've never experienced here before. He told me to go to bay 1. When I began pulling in, I hesitated because staff usually guide cars over the opening in the floor. After waiting briefly and seeing no guidance, I slowly proceeded into the bay. Austin then rudely snapped, "I told you to go to bay 1, not inside it." I apologized, but I was honestly shocked by how he spoke to me. Perhaps if he had approached my car when I arrived, I could have heard his directions more clearly. At that point, I seriously considered leaving and taking my business to one of the many other oil change places nearby. I decided to give it another chance, assuming maybe we had just started off on the wrong foot and the holiday season can be stressful for everyone. Unfortunately, his tone continued to be abrasive. He asked me several questions one being whether I'd been there before (I know they keep records of this), and why I didn't have the sticker on my window, all in a way that felt accusatory and dismissive. Clayton, who appeared to be management, took over the rest of my service and was professional and kind. He recommended some additional maintenance that my car likely needs, and under normal circumstances I would have agreed. The total would have been approximately $400-$500. However, Austin's behavior and tone left such a bad impression that I declined any additional services during this visit. I would like to continue supporting this business, as I've had positive experiences here in the past. Unfortunately, Austin's attitude made this visit extremely unpleasant and will likely prevent me from returning. Customer service matters, especially when customers have plenty of other options close by.

    Beaver Mitsubishi - autorepair - Updated May 2026

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