Hands‑down the worst dealer experience I've ever had. Hanania Chrysler Dodge Jeep Ram still…read moreoperates like it's the 90s -- high pressure, pushy sales tactics, and no interest in what the customer actually wants. My salesperson was cocky and kept trying to force any Jeep Wrangler on me, ignoring the color and configuration I specifically asked for. He even made me feel like I was being difficult simply because I didn't want the white, black, purple, etc. they had available. I had to leave, and they promised to run numbers and get back to me. They never called. Thankfully, I went to Bozard Ford and got a fantastic deal on a Bronco with a far better experience. I would never recommend Hanania. Avoid this place.

*ATTENTION* Please Do NOT Buy From These People! Please read the 1 star reviews for honest feedback…read moreinstead of what seem to be fake 4 and 5 star reviews. The first thing I want to note is that, in my opinion, so many of these reviews for this business are AI or otherwise falsely generated. It's very easy now for businesses to pay for or generate reviews and it seems to be the only thing these guys do well. I went to Hanania to see if they were in the market for purchasing our vehicle. We were in need of a tow vehicle and ours was on its last leg, so we thought we would sell it and use the money to put down on a new one when we were ready. Hanania was local and convenient. We were lowballed on the amount they gave us ($800) which seems to be the exact same offer as every other person who sold a vehicle to them regardless of the vehicle, but we weren't desperate and didn't have time to shop around, so we took the offer. They took our vehicle and told us that they would be mailing a check and that it would be to us in a couple of days. It took two weeks to get paid for the vehicle that they had already taken from us. We finally had to contact their general manager to get a check written for us that we had to travel to Jacksonville to pick up. That same general manager spoke with my husband, talked a good game, and assured us that it was a one time mistake and that he would personally take care of us when we were ready to purchase our vehicle....we fell for it. When the time came, we gave them another chance. Here's where it gets bad. We went to the dealership and spoke with "Jack". Jack said I was approved and he just needed to find the vehicle we needed and that he would let us know when he had one. So, we waited. And waited...when he finally called and said that he had exactly the vehicle we wanted and it was ready to be shipped to our location, we just needed to give them a down payment, so we did. They took money from our bank account. At this point, we are more than 10 days into this transaction. We then got a text from Jack asking us if there were any other colors that we would accept, we were very confused....wait, what? I thought he already had our car on its way and that's the reason we put $$ down. WTH? So, he gave us some lines about the color not being available and we continued on since we were already into the transaction pretty deep. When another week of us asking questions and getting no responses went by, I started getting more aggressive with my texts. Then we got a text that he was having trouble getting me approved. What in the absolute scam did I get myself into? At that point, we had already lost out on several events because we didn't have a tow vehicle. I decided to get the General Manager involved. When we contacted him and told him what was going on, he said he would "get in the middle of it". They still have our money at this point. After several more days of waiting, he texted us that there are no vehicles available that match what we need, but that we were pre-approved for a different truck on the lot and that he was going to text us a picture of the sticker and if we like it, he would get the ball rolling on it. The text with the picture never came....from the general manager (Paul). We messaged him and called and still no text. When we finally got in touch with him after the weekend, he kept telling us that he was still working on it. WHAT? At this point, Jack has stopped communicating with us entirely even when we messaged him. They still have our money. More than a month after we began the transaction, gave them a down payment, and communicated with someone as high up as we could go, we had gotten nowhere. I had finally had enough and told them that they needed to give me my money back. It took them almost a week to give it back. No apology, nothing. Just a text that said that it had been refunded. Then came the letters. They hit my credit with inquiries 9 times. Yes, that's right....9 times with hard inquiries. More than 40 letters in the mail about inquiries into our credit. These people need to be sued.

I can't rave about these guys enough! Truly a hidden gem! Most affordable and quality detail in st…read moreaug. Great customer service and a well stocked waiting room area to get out of the heat and enjoy some coffee and TV while my car got detailed. Seems like owner has a few nice cars for sale also... Dave has me sold. I will be returning!

From the owner: Come get your car interior clean today. Rates start at…read more$49.99 Add $19.99 for headlight restoration. Full detail $199 in and out with shampoo. Pet hair and sand we will do our best to get it out but we can not guaranteed. Will travel to you’re home or office in Saint Augustine area with minimum of $79.99. Deposit required just call for booking. We also do driveways and side walks. Rates starting $199 and up

Down payments threw the roof they say the do buy here pay here but want to check your credit. Guy…read morewas rude and unprofessional 4000 down on a 1400.00 dollar car ridiculous. Don't go there they act like u are bothering them. They claim your job is your credit they lie. soon as you go in to talk to them it's a huge blah blah blah they think they can over charge because your in Saint Augustine. Unprofessional bad customer service if any at all.

My son bought his first car yesterday. He's only 19 years old and needed to finance, so most other…read morecar dealerships would barely even talk to him. Rob was helpful from the beginning and it was a very painless process getting him into a nice reliable car.

SLAUGHTERHOUSE RULES!!!!!!…read more Anytime that a guy drives five hours round-trip to buy a vehicle he must've gotten a good deal and really good customer service. I found them online on Cars.com, and I called to ask questions and they did a good job on the phone, like they actually care. This place did an amazing job on answering my questions and working to help me gain interest. We are all empowered by the Internet and all of the apps that are out there, so you can certainly work with a dealer to try to compete for your business. Drive down or fly in just get a car here if you want a quick transaction and no creepy untrustworthy sales sleaze. I would recommend them to anyone that will listen, oh I guess that you just did that by reading my review.

I had an outstanding experience buying a car from them three years ago. They do not lie or play…read moregames and you get what they say you will.

I would like to give a HUGE shout out and THANK YOU to Minh! He was absolutely amazing to work with…read morefrom start to finish. Minh was incredibly patient and worked so hard, going through everything with a fine tooth comb to help me find the exact Tahoe I wanted. He took the time to look over multiple window stickers and vehicle details to make sure the Tahoe was truly exactly what I was looking for. He even drove all the way to Orlando to pick it up for me! I honestly haven't had this great of an experience buying a car. Minh went above and beyond, and I truly appreciate all the time, effort, and attention to detail he put into helping me. I would absolutely recommend Minh and the dealership to anyone looking for a Chevrolet. I will definitely be using him again and again for any future vehicle purchases. Thank you so much, Minh, for making the entire experience such a positive one!

Stay away from this place. The sales reps here are not looking out for your best interests. They…read moreImmediately will ask what monthly payment you can afford, with complete disregard to the price of the vehicle you're inquiring on. They do this to inflate the price of the car. The bigger issue is that I inquired on a vehicle back in march, and they would not tell me the price. They demanded to know what I was willing to spend monthly, which was not their business and has no correlation to the price of the vehicle. The biggest issue I have with this dealership is that they are clearly scammers. They want to know your monthly payment so they can milk every penny out of you and then when you decide to not do business with them they will call, text, and, email you EVERY DAY. You can opt out of their communications, but they will disregard it and continue to call, text, and, email. I inquired on a vehicle back in march and these people are still reaching out to me despite my requests to be left alone. I told them I bought from a different dealership, and then they gone as far to find my address and begin mailing me letters. I have proof of the opt out requests and if this occurs one more time I will be suing for harassment. It's completely unacceptable.

I've bought three vehicles from this dealership over the past 13 years and NEVER regretted any of…read morethem . Several of my friends have bought from them as well and are happy with their cars . These people treat you like family and will help you get what you want . They've gone out of their way to help me on this last SUV when I was stranded due to an accident , they picked me up and brought me to their dealership , worked out all the details and put me in the SUV I wanted with NO HASSEL ! No other dealer in town would have done this ! If you need a good ride at a reasonable price these are the folks you want to deal with !

My wife and I have bought several vehicles over the years from them. Jamie and Company have always…read morebeen good at finding what we need. It's not just a matter of going into the lot and selecting - tell them what you're looking for at what price and they'll keep you in mind. It doesn't always happen overnight. Additionally, they helped us with some issues that were self-inflicted. They have a loyal customer base for a reason. Bill S.

Car buying can be extremely stressful . This team at ultimate motors is very helpful and goes above…read moreand beyond quality work to ensure your satisfaction. Special shoutout to Tom , he is a great personable sales associate and makes you feel comfortable through as you navigate at the dealership come see him ! 10/10 team and owner here .

First off, the SERVICE department is the BEST! Greg & Cory should get a RAISE! They are amazing,…read morecare about their people and go above and beyond! They are the best part of this place. That being said, BEWARE of Brad(he is the worst) & the sales team, we have had nothing but negative experiences with them! Lies, Lies, Lies, and more lies. They manipulate us & even months after purchasing our car, we still are having issues!

The dealer's CSR, Lindsey, saved the day for our road trip! This dealer is my primary maintenance…read morefacility and Lindsey is the goto CSR. She is always above and beyond any expectation. On the day of my trip as I left home, two new issues manifested that were not urgent. Yet for a long road trip would have been a major nuisance. I called service and Lindsey arrange to get us in quick. Before we arrived, she had already checked the status of all parts that might be needed to correct the problems. Knowing the situation, she even had the techs on standby. They had us in and out in under an hour. Unbelievably fast! Thank you for helping keep my trip enjoyable and check engine light free!

I'm one of the people that hate the dealership so maybe this is biased but I guarantee you everyone…read morewill agree with me. I called ahead. Let them know the vehicle I was interested in asked for financing options and told them I wanted this to be easy on all parties 40 minutes later my sales rep David called me back and said they would be able to easily fit into my price range I asked him to double confirm I would love to have it in writing, He said he can't, but he can almost guarantee if we come here. It will be that price well I drove an hour away and wasted about an hour and a half hour of waiting on them to work through the details just for them to come up about $100 off a month from where I was at. Pretty pissed as this had wasted away my Sunday.

Matthew Moss is a shady salesman. Talked to him for 3/4 days about a car. Put down a deposit while…read moreI got a check to mail. He texted me 3 hours later and said someone else bought the car when I made my deposit.