They made duplicates from key blanks I provided and another shop in town refuse to use, they did a great job and they are very friendly people. read more

My car dealer wanted more money than this location. Staff was very nice and my duplicate key fob was made in a very reasonable amount of time. read more

Had to get a ford escape key made. Walked in an was so surprised at how amazing the service was!

Not a fan. Made an appointment for the next day at 3pm to have them open a lock at my new rental. They couldn't accommodate a same-day request, so I thought the appointment was reasonable. Gave them my name, phone number and address. No worries. On my end, I took leave and found childcare for my sick kid to make it to this appointment. Then (the day of), I called before my appointment to confirm we're still on for 3pm. WE'RE CONFIRMED. By 3:30pm, no locksmith. I call back to see what the status is. Oh -- looks like we took your phone number down wrong. Dude takes down the correct number, then says the locksmith should be there in 15 min, since his previous appointment ran long. (Not thrilled to wait 45 minutes, but I get that mistakes happen.) I DON'T HEAR ANOTHER WORD TILL AFTER 5PM. For a 3pm appointment. That's when Mark the locksmith called to say he was at my place. TWO HOURS after the appointment and I didn't get a single call before then? (Keep in mind, this job is to get into a HOUSE. His expectation: me, sitting in the driveway for two hours without any word.) He said his other job just took surprisingly long. Two things with that: 1. After breaking into Nakatomi Tower, that dude from "Die Hard" could give Hans Gruber an estimate on how long it was going to take to break through 5 mechanical locks to get into the vault. If Mark the locksmith started his previous assignment even an hour prior to his assigned time with me, he'd have a rough idea how long something was going to take. So, he could've sent an update or cancellation before 3pm even rolled around. 2. Mark the locksmith was not actually in "Die Hard", working on 5 mechanical locks guarding millions of dollars in bearer bonds. Meaning, there was NO REASON he couldn't -- again -- peel himself away to call or text an update. The best part was when I was calling around to other local locksmiths and, upon revealing what had happened with Hoernel, I find out this is not the first time they've heard of Hoernel folks standing people up. If you're active-duty -- or just straight up someone who doesn't appreciate a business taking a dump on your time -- I recommend giving these guys a wide berth. Seek assistance elsewhere, my friend. (Try BCS Locksmiths in Racine -- they're good people.) read more

Sign on the door says open until 5 PM yet doors locked at 4:20 on Friday evening April 29

I had a lock freeze up, requiring the locksmith to come to my house. He got it open and working again within a couple of minutes. He then spent over an hour making the lock work to his standards. The work was flat rate based on the tasks he did, not on how long those tasks took. He also left me with recommendations on something to do to the doorframe to decrease stress on the lock extending it's life. I would not hesitate to call them in the future. I am just annoyed I didn't call earlier and have them fix it. read more

Chris took care of me and let me tell you what an amazing guy. Not only he was fair but cheered me up I have a rental. So you can just imagine. He took a crappy thing I was forced to do and actually made me laugh. Thank you Chris read more

Awesome service . Came same day, got the office rekeyed lickety split. Mark was friendly, funny and extraordinary personable as well as professional. Highly recommended!!!!! read more

Went to them is place for medco locks and a custom security system. Chris went over my options and explained everything well. Everything was installed in a timely fashion and I hope they stay in business a long time because there professional manner and services are hard to find now a days. read more

We have had trouble with a locked door for over two years. It was impossible to open. My husband made an appointment with Hoernel Lock and Key for Friday at 9:30 a.m. and Karl was at my door at 9:30 a.m. His personality, professionalism and work ethic impressed me. I watched him work confidently on the project which was a major undertaking as he had to take down an extremely heavy door and remove all the lock parts. He got the job done in a shorter amount of time than expected. I appreciate his organization with his paperwork. He explained things to me as he progressed in his work and it was easy to tell he knew what he was doing and had the tools necessary to do the job. Parts had to be ordered so we will have another appointment coming up and I expect that to be a success as well. read more