This place is dizzyingly massive. It's a one stop shop for all your craft, paints, model car, etc needs. This store has it all and then some. I went in looking for metallic paint that I needed to touch up a classic license plate frame. I found one that matched it to a tee along with fine paint brushes to do the job. Customer service was very helpful albeit hard to track down at first cause of how big the store is. They helped me find the things I was looking for and advised on other things I had inquired about. Line was a little long at checkout. That would be my only complaint. Prices are very good for the items I purchased. Parking is in a shared lot with O'reilly Auto Parts and Toys R Us. read more

Hobby Lobby - clear acrylic - Hobby Shops Near Me - Burbank, California

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This used to be my favorite Hobby Lobby. Not anymore. Today I went in and looked all over for a "love at first sight" sonogram frame, which I have purchased there before. I couldn't find it, so I went to the frame counter and asked the lady if she knew if there were any in the store. "No, I don't think so. [pause] Actually, I don't know what you're talking about." "Ok, that's a real answer," I said. I was about to pull up an example on my phone, but right then a bunch of the frame samples hanging on the wall behind her fell to the floor. So, since her area was literally falling apart, I said I'd just go so she could deal with that, and as my back is too her, she says to her coworker loud enough for me to hear, "well, she was angry." I just kept walking...right out the door to give my business to another store. No, lady, I wasn't "angry," I just don't appreciate people lying to me and talking about me behind my back. read more

So disappointed, my husband loves coming to this location, but today was not fun. A couple took it upon themselves to find it fitting to call my husband an old ignorant white man. First of all, my husband is extremely smart and educated. I never find it fitting to discriminate or shame someone because of their race, nationality, age or beliefs so the behavior was inappropriate by this couple. The reason behind the name calling was because my husband asked the young man if he could get their NON SERVICE dog to stop barking. It was a small dog with a high pitch bark. In no way are we against dogs in stores, in fact our little dog usually is with my husband. The difference is that our dog is well behaved. We could even have our dog off lease and it would not leave our side or bark. This couple in my opinion are bad dog owners that don't have a trained dog. Now, this store location should be on top of behaviors like this in the store. It does not make for a pleasant shopping experience and will cause loss of business. In fact, my husband will not be returning to this location. When my husband approached the staff about the barking dog, they told him that SEVERAL other customers had also complained!!! Why does this location allow this? Please keep in mind, this was a NON SERVICE dog that was barking at everyone and everything and the staff at this location allowed this couple and their dog to be an annoyance to paying customers and disregarded practicing excellent customer service to all. I hope management reviews this and does some costumer service retraining for the staff. Incident date 8/16 at about 11:30am to review who was on the schedule. read more

On one of missions and needed more of a New Years item for my upcoming event. This was my 5th Hobby Lobby this week and the furthest. Arrived when the doors opened and surprisingly they still had some NYE items boxed up. Thank you Yesenia (who I wanted to hug) for going out of your way and helping me find what I needed and to the Manager whose name I didn't get for helping me as well with a Christmas item. Customer service here was definitely a notch up from the stores. read more

Haven't been to Hobby Lobby in a couple years! Came in here quickly to grab a couple items before a trip and I'm glad I stopped by. Parking is ample. Soooo many parking spaces to choose from. Social distancing is enforced and guidelines are posted at the doors before coming in. Employees are all wearing masks and well as most were wearing gloves too. The register I was waiting in line for, did sanitize the area before I walked up and placed my items on. I appreciated that extra step because not all stores do this. Hobby Lobby can be overwhelming, but I definitely want to go back and take my time shopping. So will I come back to this location? Yes! read more

While I hate and or loathe entering their doors as there's such a line of shoppers there to get their prefab holiday decorations I have made their frame shop a GO TO! The crew there at the frame shop are friendly, actually helpful and terribly attentive. Their above and beyond service mantra makes it worth the trip and frustrations of wading through the sea of holiday decoration shoppers:) Each of the crew there at the frame shop are gracious and take their time to ensure I am happy and that my various projects (and there have been many over the last few years) are what I want if not better and exceed my expectations. Cannot say enough good about them and especially Jose; Justin and George. They welcome you with a smile, remember your name (kinda like the 80s series Cheers lol) and jump right into whatever project you bring them. Lastly most if not all of my projects are vintage and antique posters which require care taken while handling them, the crew here are so good about being carful and respecting my old posters and lobby cards. I am thankful for them and appreciative of their work:) read more

This is the most poorly managed store. Even the employees do not know where things are. Checkout time takes forever. I will order on Amazon next time. My time is worth more than standing in line at an understaffed checkout. read more

Legend has it that people who were in line to pay this morning are still in line at midnight. Worse than Disneyland. I stood in line, and when it barely moved after 5 minutes, I walked out. The ridiculously long lines here for the privilege to pay is unbelievable. read more

Found this location driving by the area amazing items for home decor . Just when it was time to pay it was a bit confusing 4 registers open but guest were only allowed to make line on 3 registers and on Kellys register we weren't allowed to make line and guest would be sent to the other side of the register to make line which became a long line she would have her back to us and she would call guest over but we would have to cut across to get around to her register . Wouldn't it be easier to have all lanes shorter aligned with the proper register with the cashier facing forward at the guest? When it was my turn to pay another register opened next to Kelly which made sense staying in the same lane since both registers are facing the guest and that line would help the guest go straight to the to the left or right register to pay . read more

Hobby Lobby may have a great selection and variety of items, but unfortunately they have the worst customer service ever. The employees are not helpful, too busy to talk to you or walk you to an item, and most certainly too busy to have check stands open to accommodate its customers. read more

What a cool, fun place to shop for household items and decorations and things. You can spend so much time going through all the items they have, wall mount, painting, mirror, barstools, tables, unique and clever furniture accents! Batman posters? Gun signs, bullet pen, fake flowers, need a yard of cloth or a shaggy rug? Arts and Crafts? They got it! It's huge here, the Walmart of household and unique pieces. Come in with an open mind and time to walk around. I really like this place for gift giving, makes for a more personal gift that is clever or creative. Ample parking so no need to worry about parking. And it's in a non busy plaza in Burbank so traffic isn't an issue either. If you're in the area, it's a cool place to check out. And I promise to not use "cool" anymore for the rest of 2016 read more

I would die without Hobby Lobby. My small business relies on them and their prices. I am always coupon ready! The store is always clean, and the floor folk are always so helpful, and im grateful they opened during this pandemic. The long lines and the time at the register is kind of a turn-off, but every item has to be manually entered because nothing has bar-codes, and there are so many alternating sales, so that's fair. The only comment that I feel necessary to write is the two older ladies that, without fail, remain stagnate at the front of the store. I am assuming they're management as they're always on the phone or bossing everyone around and are not in uniform. The speak poorly to their employees and seem a bit unorganized ie; paging for a cashier to ring when the other cashiers are informing her that person isn't scheduled for the day. IDUNNO, but besides that I never leave without spending at least a hundred dollars. read more

Went into this store out of curiosity, since I have never seen a Hobby Lobby before. It is kinda like a Michaels, except they have much more stuff in the home decor department (they even sell mirrors and every imaginable type of candle) and their party supplies area is bigger. There is also a lot of arts and crafts things, and I'm confident you will find everything you need if you are the artsy type. This store is huge by the way and I literally got lost at one point and could not find the exit. Staff was friendly. read more

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I go to a lot of craft stores lately and things are empty but hobby lobby tends to have almost everything in stock at least that I'm looking for. Only got 4 stars because staff doesn't know where things are in the store, they don't seem very aware. read more

So happy they are open! Came here today 6/20/20 at 9:30 am No lol one and I was in and out read more

I love coming here to get inspired for crafting. I also get all my crafting supplies here...it's a one stop shop. The store is huge, it takes an hour if you browse the whole store. read more

Wow wow wow!! This place is like Michael's, Jo-Anns and Home Goods combined! It's huge!!! They have everything you can think of at very reasonable prices. As big as it is, The first thing you will notice is how organized and clean the place is which makes your shopping experience even more pleasurable. read more

I've been in line for an hour. they keep closing and opening lines and then let like 20 people cut me and didn't care. I noticed their eyes are all red and they are super slow. they all seem really high to me on weed. read more

Service is terrible. They always have huge long lines and tons of people working, yet refusing to work at the registers. Bad management.

Prepare to spend at least an hour here browsing, shopping and getting creative ideas and inspiration.

I awakened early and unable to go back to sleep, I called Hobby Lobby at 6:50 am on Labor Day to find out if they were open as it was a major holiday. The nicest woman answered the phone. Probably readying the store for opening, she answered my question pleasantly and said their doors would open at 9am. I couldn't believe I didn't get a recording, nor could I believe a human vs a a machine answered the phone. She could have ignored the ring but didn't. Refreshing. read more

Love the selection as this was my first time shopping here. But the terrible customer service ruined the experience. A long line formed at 9:15 am but the only desk open was for refunds & exchanges. When I suggested that another register be opened the answer was, "This is what they gave me. Everyone is working on projects." When I asked, "Shouldn't the most important project be your customers?" "Well we would not have anything to sell the customers without the projects," was the reply. Excuse me, you can't do both at the same time especially when there is a line of customers? Idiocy. This is why people prefer to shop online (which I usually do), & why brick & mortar stores are failing. Get a clue. read more

Shout out to Justin (cashier) and Dana (Mgr?)! This is my first time shopping with Hobby Lobby. The item didn't workout but it was a pleasant return experience and I'm looking forward to shopping at this particular location for my party and crafty needs. Thank you so much guys!! Friendliness goes a long way!! read more

Love this store, but sooo over the young kids running the register. Zero costumer service, and if they don't feel like checking you out they are QUICK to close the line and put up a sign that the register is now closed. Lol it's comical. Do Better. Hire Better. read more

Store is very large with great range of items. However , every time i visit, i regret the decision - why? Because they are always making the customers wait in long queues and you have to wait several minutes, staring at all the staff walking around doing nothing until someone decides to open a 3rd till. With 10 people waiting in each queue, and the staff going at a snails pace ( always) - why dont they get the message? read more

This review is for JACOB thank you so much for providing help to my mom and I today. You were very helpful and kind. You went out of your way to help us out with an item we really wanted. Including how you respectfully introduced yourself in case of further assistance! I'm definitely going to reach out to corporate to let them know! read more

Great place to purchase your arts abd crafts items, party supplies, home interior and outdoor decor, snacks, and lots of other cute things

Ok. I have been here 100's of times and It finally happened. I threw a fit in public at HL. No, I'm not proud of this. But After waiting in a HORRENDOUS line for over 20 minutes, yep guess what? they opened up a new register and took the person who had only been waiting about 20 seconds for about the hundredth time!! I walked over and dropped my purchase on the counter and said, "I'm next"! She said "mam you can not do this"! I said, "I'm doing it"! I had about a dozen people looking at me like I was a crazy nut. At this point I think I am crazy for shopping here. I KNOW full well this is how they handle their lines and I can only blame myself for coming back. She did ring me up and then said again "you can't do this"! I said, "I just did"! If I had a business where there were literally dozens of people standing there with their wallets open, I'd sure find a way to help them faster. The craziest part is, they CAN do something about it, but they don't and I suspect they never will. I'm out. read more

Hobby Lobby has terrible customer service. My wife bought a few on-sale items and the cashier didn't put one $1.25 item in the bag. My wife returned with the receipt. The cashier treated my wife like a criminal questioning whether she lost the item or if she dropped it outside, or other. After refusing to replace the item, an assistant manage had to review a security camera footage to prove my wife was lying. The footage proved my wife correct as the cashier neglected to put the item in the bag. No apology, nothing, except credit for $1.25. REALLY? Whatever happened to trusting a middle-aged good customer? Hobby Lobby should go see how Trader Joe's conducts business, because to TJ's, the customer is ALWAYS right, and they never treat customers like criminals. read more

Today was my first visit to this store all I can say is wow! Great selection of art supplies and decorations! While the price were very reasonable. The line outside was very long but it didn't very long about 10 minutes to get in the store. Covid 19 precautions were in place! read more

Love Hobby Lobby. Came in for some frames for artwork and was overwhelmed with the plethora of choices. The artwork i was framing was an odd size, and they had nothing at Michaels or Aaron Brothers. I pieced together frames using Hobby Lobbys open frames and simple frames. While i was working on this their framing department was AMAZINGLY HELPFUL. 1 of the frames didnt fit the proper sized glass, so they cut the glass down for me. Right there!!! Props to their framing department. I wasnt even getting it framed by them and they still went above n beyond to help me out. The checkout lines, however, need some help. The cashier argued with me about the sale price on the items i was purchasing until the Manager came over and confirmed the sale price for the cashier. The manager was super sweet n complimented the frame n artwork going in it. This particular Hobby Lobby closes at 8pm, but with the selection and Customer Service (for the most part) it is well worth getting in there early or waiting til the wknd ;) Happy Shopping! read more

Hobby Lobby - Hobby Shops Near Me - Burbank, California

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December 21, 2016 3:39pm I am absolutely appalled by my experience today at Hobby Lobby! I came in to return a string of lights we bought that didn't work. I originally bought two strands...one at regular price and one with a 40% off coupon. I waited in a rather long and slow return line, but I get it..it's just days away from Christmas.. So I was patient. When they noticed the line was getting exceptionally long they opened another register. I was greeted by a friendly face and I explained we bought these lights and they didn't work, handed the cashier my receipt and she processed the return, charging back the amount on my debit card. When I reviewed the receipt I noticed she took off the amount for the one with the coupon, not the full priced item, so I went back and asked why she didn't refund the full price item. She looked at the receipt and apologized that she didn't realize there were two of the same items. She said she had to call a supervisor over, so even though I was in a hurry to pick my sick granddaughter up from school, i waited. The manager, Corinne came over and the cashier explained her MISTAKE and asked how to fix it. Corinne looked at the receipt and me and said, there's nothing she can do. It's done. And refused to make the situation right! There is ALWAYS SOMETHING management can do. Especially when their employee admits to their fault! Corinne should have corrected the mistake instead she was rude and unapologetic. I will be contacting her supervisor because I feel I should have received my full refund! My item was defective and I paid full price and returned it in a timely manner with a receipt! I'm very disappointed in this store and its management team!!! Shame on you HOBBY LOBBY!! read more

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My friend is a nurse and she bought surgical caps to protect our heads for everyone in our department. She even had them personalized with our names embroidered on them . She went to Hobby lobby in Burbank to buy an embroidery machine and someone substituted it with a different brand quilting machine. She has contacted Hobby lobby corporate and they refuse to refund or give her the machine she paid for. I am wondering if this has happened to anyone else ? read more

Hobby Lobby - Surgical cap - Hobby Shops Near Me - Burbank, California

Great selection, prices and service. Love the selection. Help is readily available when I'm looking for something.

Don't go to this store location. They lured customers in with discount but when you one to pay, they charging you manually. In the end you cannot return the items because on the receipt they didn't specify the items specifically, it's only said arts, crafts, or jewelry and the prices for that items. It's like you buy these items at some shady cheap store. The receipt don't help even you take them back to a different location, the tell you to bring it back to the original store that you purchased items for returning. They won't accept return with that receipt. DO NOT GO TO BURBANK LOCATION TO SHOP. read more

3 days after finding a piece of furniture we liked with a tag that says "Furniture always 30%" along with signs in agreement all over the store, we took time off work with a vehicle big enough to haul the piece and we find the furniture is now at full price. Apparently "always" ended on THE SAME DAY WE SAW THE PIECE. Upon returning THE STORE STILL HAD STRAGGLING TAGS AND SIGNS THAT SAID 30% OFF yet Marcia, the store mom, and Sean, the fill-store manager, didn't offer any sort of compromise or acknowledge the ridiculous change in policy they made in such an abrupt amount of time. Needless to say, we won't be spending any more of our time or money at Hobby Lobby. Garbage customer service. read more

Hobby Lobby - False Advertising - Hobby Shops Near Me - Burbank, California

Great selection, amazing staff. Customer service is the best! Connor and Justin were most helpful. Loads of patience, extremely thorough. Cashier friendly and empathetic. Will most definitely shop here again. read more

I LOVE HOBBY LOBBY Store. The Merchandise, The Inventory & prices. BUT, OMG, the Staff & Customer Service is absolutely horrendous. Never seen such a huge & great Company, with bunch of Rude, Inexperience with No knowledge of product & zero skill in Customer Service. The Coding of merchandise is ridiculous. In this time & age, it is so surprising that no one can match receipt with merchandise. But only few people in the store. In the past 3 weeks, I purchased over $3,000 worth of merchandise in the store, since we are in design business. Some products did not work for us & I personally took it back to get Credit. What a disaster & disappointment was that experience. One line for return, which is totally Ok. But they have one person, who manages the other cashiers too & helps out. This particular older lady is the most unorganized & bad attitude individual. No Respect for Clients & No Respect for their own associates. Could not manage anything. In one line of return, there were at least 12 other ladies in line, that just wanted to purchase one or two items. Rather than, this lady manages for all the other clients to go to other lanes, she just rushes the cashier & messed things up. So, she made mistakes in my Return. It is 2 weeks later & I am still chasing the manger to sort this out. So So So Disappointing. I really wish, someone would pay attention to this mess. It is a pity, that there is such a fabulous store with great product & they can not get their act together. I am so frustrated & if I do not get a proper reply from them, I will dispute all charges, till I get some one's attention to this matter. read more

Poor customer service. Manager "R" followed me in the store. The manager is related to a man that I refused to date. She made it a mission to follow me for a bit until she was called back to the front. She then hovered around the register as I was paying. Managers here look like they never work. They are always just socializing with coworkers or look bored. Hey corporate you may have your managers look busy instead of making them look like there on a pedestal and not working. They can at least bag or interact with the customers and look friendly. read more

The best store ever! The best customer service! If you have some design imagination for your party or house design go to Hobby Lobby! Always clean, always organized! Respect!!! read more