This is regarding returning items to Hobby Lobby store #584.
There is only ONE register that does returns (register 6) and ELENA S moves at a glacial pace.
I was returning items I bought the day before at the Hawthorne store #850.
I walk in and I'm the 4th person waiting to do a Return. ELENA S, kept having to call over a woman she called MARSHA for help. So I assumed she's learning/training.
Unfortunately, Ms. MARSHA was running all over the front of the store, running from one phone to call for someone over the PA and then running to another phone for another announcement over the PA. Causing even more of a back up in assisting with returns.
Finally, it's my turn. The returning process begins:
I have the items, my receipt, and the card I used in my hands. ELENA S looks the items over and starts marking up the receipt. She notices that one item I'm returning doesn't have a tag. I let her know I purchased it without the tag. She can't find an item number etc. She has no clue. She calls for her main girl, Ms. MARSHA.
While waiting for Ms. MARSHA to get some additional steps in between. I mention if there are other registers to do returns. Since there are 2 more people waiting. She misunderstands and explains again that the pillow doesn't have a tag. I repeat my question, she repeats her " answer".
Here comes MARSHA looks at the pillow and mentions the item is missing the tag. WHEW thank god she noticed.
She tells ELENA S to call a woman who's name sounds like Arpi but I'm not sure. Another woman comes and explains to me it doesn't have tags. Another woman (we're at 4 women now) my annoyance is at about a 6.5 at this point. The 3rd woman looks to me and let's me know there's no tag on the item, now My annoyance is at 8.
The 4th girl grabs the tag-less item, knocking a bunch of other items, announcing she's going to go grab her manager and try to find this item in the store. I look the item up online- it's no longer on the hobby lobby website. May I mention, the item, IS A CHRISTMAS ITEM. An item I bought not just 24 hours ago. What is the deal?!
There's too many cooks in the kitchen. I'm over this it's cheap shit anyways. I let ELENA S know I'll keep the tag-less item, just wrap this up so I can get the hell out of there.
ELENA S says ok, but she's doing the return manually. WHAT?! WHY?!
I let it go and let her finish. I'm assuming she didn't realize the barcodes for hobby lobby receipts are on the back.
Please pray for these people in Burbank. Not sure how they get through life.
Additional Note: please please take the drive and go to the Hawthorne store- It's twice the size of the Burbank one and the staff is actually knowledgeable and friendly. Additional perks- it's next to a Home Depot; across the street from Michael's and down the street from a TJ Maxx. read more