The Burbank Hobby Lobby is a very poorly managed store. They have tons of stuff, which is great. But they use the vast majority of their employees to stock shelves, which they do very slowly and methodically. And because so many workers are otherwise occupied, I have never seen more than a handful of cashiers working, even when each line is 30 people deep. Not once have I seen all the lines open. And let's talk about the cashiers - they are all very nice and friendly, which is a good thing, and a very important quality. But they also work very slowly (apparently oblivious to the line of frustrated customers just wanting to pay and get out), and they do not scan the merchandise like every other store on the planet does. So in addition to having to manually enter "3 dot 99" like we're in 1965, they also have to look at the weekly flyer to see what items/departments are on sale so they can then enter "- 50%". It is painful to watch. I highly suggest they join the 21st century and get some nice high-tech cash registers and try to move customers along in a more timely fashion. I can't tell you how many times everybody waits even longer because the cashier has to call a manager for an override or has a question about an item. I shop there to get certain things I need - and again, they have a great selection (although a lot of it is very cheap junk, and I often see multiple broken items sitting on the shelf - not a good advertisement for their quality), but I purposely try to get there right when they open just to avoid having to wait as long as 30 minutes just to pay for my stuff. I will also say this about the poor quality and also about a manager I dealt with: I bought my granddaughter a cute little craft with a picture of a darling stuffed unicorn on the box that you made yourself out of pretty ribbon and other things. The craft section was all 50% off (a common ploy to make you think you're getting a bargain), so I only paid $10 for it. But when my granddaughter opened the box on her birthday, it was shocking to see the actual "craft" components - no lovely satin ribbon or other things shown on the box. It consisted of some throwaway scraps of spandex (spandex should never be used as a stand-in for satin ribbon) and a couple of googly eyes. I returned it to the store, just based on principle. I was nicely telling the cashier why I was bothering to return a $10 item, so she called the manager over. The woman was clearly not happy about my very honest (but respectful) comments regarding the quality (or lack thereof) of the merchandise and actually appeared to take it personally. She was huffy and unpleasant. I have been to the HL in Santa Clarita on several occasions and have had a much more pleasant (and stream-lined) shopping experience. I think the Burbank store needs to take some notes! read more