Stay FAR AWAY from this dealership. If you are looking to save some money on a used Acura, this is NOT the dealership for you.
During the test drive, a salesman was required to come with me and also took me on a mandatory guided route which did not let me drive the car on the freeway. The freeway is where the car has many issues that I did not know of prior to buying. To my surprise, the sales department told me that they would help cover any diagnosis/repairs for the harsh vibrations that occur at freeway speeds under load. However, the service department just gaslighted me by telling me that the car is mechanically perfect and has no vibration issues. They also would not let me take a tech for a drive to reproduce the issues.
The more I drove the car, the more issues I found and one of their salesman insisted that they would diagnose and fix the issues but this turned out to be very false. I contacted the GM of the dealership multiple times through email in response to his email which asked me to let him know if I can have questions, comments or concerns. However, the GM has flat out ignored me and won't even bother with a basic response.
So not only will they screw you over by not letting you fully test the car, they will do whatever they can to prevent you from returning/exchanging the car, they will gaslight you over the issues the car has, and on top of that, they won't even show you the basic courtesy of responding to you when you contact them. DO NOT GIVE THEM YOUR BUSINESS!
Update: Finally spoke with their GM Tim Lasso and this guy is a real piece of work. He basically blamed me for everything. Didn't take responsibility for anything. Had the nerve to say that the service department cannot fix what isn't broken while telling me that a car with 105k miles is going to have worn out parts and have issues. So he contradicted himself by saying it's likely the car has issues while also telling me that service can't fix what isn't broken. What a joke. The GM is rude, condescending, will gaslight you, aggressively undermine you and put all the blame on you. Extremely Unprofessional. STAY FAR AWAY! read more