The Parsippany Hilton may have been a premier property 30 years ago, but it has fallen into severe neglect. The entire hotel feels distinctly dated, with tired decor and worn-out furniture that is literally falling apart. Rooms & Housekeeping Bedding: The beds are made using flat sheets instead of fitted bottom sheets, meaning the bottom sheet pops off and bunches up every time you move, causing the bed to come undone throughout the night. Climate Control: The air conditioning unit is excessively loud, constantly cycling on and off and waking you up throughout the night. Housekeeping: Housekeeping was consistently delayed. Rooms were left uncleaned until I specifically went to complain at 4:00 PM each day. Dining & Amenities Coffee Shop: The on-site Starbucks shop does not carry decaf coffee and refuses to accept the official Starbucks app for payment. Dining Options: There is no standard hotel restaurant or casual dining option on-site. The only option is an attached Ruth's Chris Steak House, forcing guests to pay exorbitant prices just to get a basic meal. This property is desperately in need of a complete renovation and a major overhaul in management. Save your money and stay elsewhere. read more

I got the worst night's sleep because the air conditioning barely worked and I was hot all night. The air condtioning blew humid warm air and it never got cold. I tried to call down to the front desk, but the phone in the room did not work. The bedding was dirty (please see pictures). There looked like there was dried blood on the one comforter. You also have to pay $19.99 per day per car for parking. read more

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Overall pleasant, but tired hotel. Would we stay again? Yes. We stayed here for the: -convenient-ish location (30-min drive to EWR Airport, 30 min drive to family) -nice looking gym - equipped with about 6 treadmills, a few other machines, and some free-weights, as well as complimentary waters and towels -coffee shop in the lobby -convenience shop in the lobby - appreciated the option of grabbing a late-night snack, drink, and wine from the comfort of our PJs (we grabbed some salty/cheesy snacks, a Klondike bar, and a small bottle of sauvignon blanc - yes prices are high, but worth it for the convenience) -attached restaurant - we didn't end up dining there on this visit but appreciated the option in case we needed a meal Our guest room was on the 5th floor, down an old corridor. The nearest elevator was a single elevator (not a bank of elevators), and it went out twice during our 4-day stay! Our room was spacious - felt very tired but it did have a white duvet cover, which is appreciated, and it did feel clean. Staff at the front desk didn't know the status of the elevators or what events were happening at the hotel. Strange that the hotel charges for parking. When we were there, their very large parking lot had tons of open spaces. I get an urban property charging when space is limited, but this seemed odd. Why not add it into the hotel charge? Again overall we liked the Hilton better than the other hotel nearby that we've stayed at. Our search continues for a Northern NJ hotel near to family with a solid gym. But if we stay in Parsippany again, we'll choose this over the other, more tired options. read more

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By far the worst hotel I've known. AC doesn't work in many rooms. I had to change rooms twice. Drinks at the bar are crazy expensive. Someone got stuck in the elevator while I was there. Asked for AC 2 nights in row before they changed my room. read more

Bought 2 Miller Lights at brand to my shock was $26! Haha....thinks must really be bad if you charge the only people there a very high $ amount to make up for your losses...they won't come back! We went to wegmans and bought a 12 pack for $18 Don't go here without a cooler read more

I'm at the age where there's truly nothing better than my own bed. So when this Hilton hosted our multi day work conference, I filled up with $3.80/gallon premium and commuted to and fro with glee. The rundown: -parking fees are atrocious. This is suburban NJ, not Soho. Knock it off. Thankfully the fees were covered by the conference but jeez Louise. It's not even secured parking - just an uncovered lot. -it smells. I'm being generous here but it smells like fragranced flatulence. You know what smells divine - the frankincense hotels in Dubai spray. THIS was not THAT. I had to take a couple of breaks away just to open my nasal passages and tend to my headaches. People who are fragrance sensitive will find this environment challenging. -the chairs. Some of the conference rooms were set up with actual banquet chairs with supportive cushions and backs. Others were set up with the cheap white wedding chairs. I would rather stand or do work at the bar than spend an hour and 15 minutes afraid to breathe or shift in my seat lest I find out the tensile strength of plastic conference chairs. -great lobby. Tons of seating from chairs to benches, banquettes, booths, bar height tables, etc. From out in the open to cozy and secluded, it'd def be a nice place to have a drink in the evening. Reception was also lowkey and tucked away. -the food. it was quite good. I was very impressed. This probably had more to do with the tier catering package the conference organizers purchased but still it was warm, fresh, and nicely presented. -service was great and attentive in the banquet ballroom. The folks working were very nice. -conference IT - excellent. Internet worked, screens were great, mics on - none of the typical AV snafus. I can't speak to the actual guestrooms though my coworkers did say they were "clean" but "hot" which jibes well with previous reviews. Overall, this was a good conference hotel. I wish they'd have more accessible seating for events and lay off the room spray, though. read more

Nice location . Went here for the chess tournament .z rooms were ok .. service could be better . Restaurants not many inside . Steakhouse was there but not my types . Starbucks was closed mostly and even if they open , they only accepted cash . Swimming pool and gym was good . Average experience. .. 3 stars read more

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The hotel is tired. Clean rooms, nice amenities, comfortable beds and pillows, clean bathroom. The decor is from the 80s I think. Dark colors, corners and molding has seen better days...carpet looks worn out in the hallways. They have a bar and restaurant inside. The place is huge. Just needs a good refresh. read more

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Attitude at the front desk. No handicap accessible restroom at the entrance area. Air conditioning not working correctly room never became cool. Toilet continuously flushed. No hot water at night. Toilet seat not ADA approved height. Floor at the shower was slippery. Bath products were not accessible from the shower seat. The closest exit door to the outside would not open. read more

Hilton Parsippany - Toilet seat, not ADA height - Hotels Near Me - Parsippany, New Jersey

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Hi everyone, So... today I called Hilton Parsippany (several times...lost count/for an hour & a half over & over putting in every option) to cancel my reservation for Oct. 23-26 & could not reach them at all because every option that was given said, "sorry, this option is not available"....& hung up on me. I called every number affiliated with them and they couldn't help me because I didn't make my reservation through them + they were rude as hell. I emailed them/replied to my confirmation email and it came back as undeliverable. I called the main # to the Hilton and they kept transferring me to #'s that were out of service. I had friends call that same Hilton Parsippany & they said the same thing that I just did above. NOW, I have to have a friend in the area go there and see if he can cancel it for me. I live in San Francisco. THIS IS THE POOREST SERVICE I HAVE EVER SEE IN MY ENTIRE LIFE! THEY SHOULD BE ASHAMED OF THEMSELVES. I'm going to not only post screenshots of all the calls I made, but I will update on the status. Never should anyone have to deal with this. 0 STARS is more like it. Patheric. read more

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Place is under construction was told the hotel never recovered after COVID. The ambiance has deteriorated. Somewhat dingy feeling. The staff were pleasant. Although the furniture in room was run down. The room was clean. read more

Older rooms but very nice. The staff is so welcoming and helpful! I had a king suite and it was very spacious. The lobby bar is great and the on-site Ruth Chris is a plus! I enjoyed my stay! read more

Hilton Parsippany - King room - Hotels Near Me - Parsippany, New Jersey

Not at all what I expect from a Hilton property. Here for a conference, arrived at 3:40 and was told my room was not ready and I couldn't check in. Waited 40 minutes while watching others check in with no issues. Asked again and was told my room was still not ready and when I questioned how others were checking in, I was told the rooms were "pre assigned". They also lied and said check in time was 4pm, so I had really only been waiting about 20 minutes, not 40. Website says 3pm. It was after 5pm before I was finally granted a room, almost 2 hours after I arrived, and after I went to the desk AGAIN because no one called me as they said they would. After a long day of travel, I was pretty ticked off. Room was clean, but temp controls allowed 68-72 only, so it was too hot all night. When the heat comes on, it knocks, and sounds like someone tapping on the door, which was unsettling for a woman traveling alone. Coffee maker wasn't working, and it took 10 minutes of dismantling the cabinet contents to figure out it wasn't plugged in. Let the shower run for 10 full minutes and got nothing but barely lukewarm water. Just awful, staff was rude, customer service level is zero, and I agree with other posters, I think I walked a quarter mile to my room in mazelike halls behind fire doors. If I could give it zero stars I would. read more

My experience at Hilton Parsippany was deeply unsettling. During my stay, a $5,000 harp was damaged in my hotel room while I was absent from the room. There were many of these in rooms throughout the hotel that weekend, for a conference. The room and the hotel itself were in disrepair, raising immediate concerns about the quality and safety of the environment. When I reported the damage to hotel management, instead of addressing the issue, they stalled and then dodged responsibility with deceit. After weeks of delays and evasion, their so-called "legal department" resorted to aggressive phone calls, attempting to intimidate me rather than resolve the issue. I filed a police report and lodged a complaint with the Better Business Bureau. Throughout the entire process, the hotel employed stalling tactics and provided misleading information to evade accountability. What made this situation even worse was how both Hilton Parsippany (specifically Mohamed Abdelrehim) and Hilton Corporate (Donna Balch of Hilton Executive Customer Relations) handled the aftermath. They falsely claimed to the Better Business Bureau that I had not responded to their attempts to contact me about an insurance claim. In reality, they ignored my repeated efforts to find a resolution, responding only with empty platitudes about safety and high standards in their replies to my online reviews. This hotel's behavior raises serious concerns about its integrity and respect for guest safety. If you're considering a stay at Hilton Parsippany, I strongly advise against it. They not only failed to take responsibility for the damage but made the situation even worse through their unprofessional and dishonest handling of the issue. If you care about your personal safety and receiving honest, professional treatment, avoid Hilton Parsippany at all costs. The complicity between the Hilton Parsippany and Hilton Corporate is deeply troubling and reflects a systemic failure to prioritize guest welfare. Update: eventually, months later, this incident was finally escalated to their insurance risk firm, who worked with me to take responsibility for the luthier repair bill. It remains unresolved as of 2025. In order for the luthier to receive appropriate payment (at a deeply discounted amount -- $1719.83) the hotel legal department asked for any reviews to be removed and insists I sign a broad indemnification of "Hilton Parsippany, HH FP Portfolio LLC, HHC TRS FP Portfolio LLC, Remington Parsippany Employers LLC, Hilton Franchise Holding LLC, and the Hotel Owners and their affiliated companies, its officers, partners, directors, agents, attorneys, employees, members, shareholders and subsidiary companies and, other persons, firms and corporations from all claims and demands, rights and causes of action of any kind the undersigned now has or hereafter may have on account of or in any way growing out of property loss which is known or unknown to me at the present time." While I appreciated the opportunity to work with a reasonable and responsible agent, I still was met with unacceptable and disrespectful options generated from the hotel's legal department. And, through the agent, the legal department denied the harassing phone calls from the hotel as originating from their department. So, someone from that hotel posed as their legal counsel to try to intimidate me, instead of honestly dealing with the damage to my property caused by one of their staff. read more

Hilton Parsippany - Damage found on the back of instrument upon return. Manager has not acknowledged it, calling this "alleged" in response to negative review. - Hotels Near Me - Parsippany, New Jersey

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I stayed there last year and the a/c failed to work not to mension the noise it iwas making all night. Building has been neglected terribly. I will say check who owns it and that should be all you need to know ! read more

Everything! Front desk staff is challenged and cannot deal with simple complaints. Rooms are furnished with outdated furniture and soiled carpets. Air conditioning doesn't work. This is not a 4 star hotel. It is so dated. It is ridiculous. read more

Ok, first of all, this place is enormous. So in fairness I can imagine it's a very tough place to keep clean. However, the whole place stank of mold and mildew, the wing our room was in (we switched to a different part of the hotel) reeked of xylene or some sort of toxic cleaner. There were portable dehumidifiers all over the place, as were those little noxious plug-in air fresheners all in attempt (I presume) to cover up the reek of flooding or water damage. The air vents in our room were disturbingly caked with either black dust buildup or possibly mold. Hopefully my whole family didn't contract Legionnaires' disease. There were areas that were pretty great, including a very nice lobby bar, so you can get drunk enough to forget the perilous health violations, but the stink...holy hell. Enclosed is their lovely wall art depicting jars of trucker urine. A nice touch. read more

Hilton Parsippany - Hotels Near Me - Parsippany, New Jersey

In the past two years I have stayed in over 200 hotels across the United States my First experience with this hotel was not a good one. The front desk staff (mainly the woman) is argumentative, rude and arrogant. She is more concerned about being right than taking care of her customers. I had an issue I brought up with the male front desk worker so that he knows what he did and what he said and how it affected me and cost me a lot of money. He was in the process of apologizing when the argumentative woman bulldozed her way into the conversation and proceeded to try to make us feel stupid. I didn't want any favors, I wasn't asking for anything. I respect the Hilton's policies. All I wanted to do was let the front desk know of an error they made so it wouldn't affect future guests, and I got lambasted for it. I now have 3 nights I have to endure with the attitude from the front desk staff. Perhaps they will redeem their 1 star start. We'll see. Either that or next time... Marriott? read more

I got a room here for the April 25 chiller convention at a reduced rate. First off this hotel was dirty, the staff didn't keep up cleaning the lounge areas of empty snack bags, soda cans or empty drink glasses. A strong smell of urine was present near the area where the flea market vendors were, seriously I haven't smelled anything like that since travelling in the NYC subway. A voucher for reduced rate off the breakfast buffet was available but the front desk didn't bother to inform us about it. The frigerator in our room was busted and the exhaust fan in the bathroom didn't work either. I've stayed in better room at less than half the price than this place...next time the chiller convention occurs I won't be booking here again that's for sure. read more

This Hilton property has been here for more than thirty years. It is a testament to the style of hotels in the 80s. And who are we to judge that? It celebrates the theme of local pharma companies. The conference rooms are all named for elements. The hotel has everything you need. There is a big indoor pool. There is an adorable lobby bar with indoor fire pits along with a market cafe. The gym is very nice with ample equipment and space. The rooms are comfortable. We had a regular room with a big king size bed. It was so comfy! We had a lot of room to spread out and leave our bags out. The bathroom was standard with a nice walk in shower. The parking was ample. We parked right near the front door on a Sunday night at 8pm. The star of the show is the Ruth's Chris restaurant here. They offer nightly happy hour. It's the best deal in town! read more

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How is this still a Hilton property? One of the worst Hiltons I have stayed in. The only reason I give this 2 stars, customer service. Thanks for your kindness Diana. We upgraded to a patio pool room, #180, and when we opened the door we were greeted by a dark cave, with the worst moldy mildew smell. The room was so hot and humid, our sheets were actually damp. When we asked for a technician to check the air, no one was available on a Saturday night. We suffered through the night. Next, we asked for it to be fixed while we spent the day away on Sunday. Still no one came. Finally, after the third time asking, someone came Sunday night and actually fixed the humidity problem. Seriously guys, we paid $250+ a night to wake up with a stuffy nose and red eyes due to all the mildew. The reviews are not wrong. This place needs a totally rehaul. Why is the humidity as bad as a Caribbean Island room? Why does this place suffer from so much Mold and Mildew. Such beautiful grounds and atmosphere, ruined by a stinky, smelly, damp, cave like room. read more

Worst Hilton I've stayed at! Everything is old & outdated here and it smells! Got back to my room and my room key doesn't work. Usually the lights on the lock light up even if the key doesn't work. So I suspect something is wrong with the lock. Told the front desk and they just give me another key. Sure enough the new key doesn't work I don't ask for much but I would like to at least be able to get into my room. Now I'm stuck here waiting for someone to let me into my room. It's been about 15 minutes now & have no idea how much longer it's going to take read more

For a brand like Hilton, I expected better. This is a bigger location which is nice, it can accommodate a lot but there needs to be more elevators. When you are carrying in a lot for your stay the fact that the elevators can be so far from your room can be aggravating. I did enjoy that they have self check in and check out as well as digital key if you have the app so you can skip the lobby desk unless you prefer to check in that way. read more

Multiple issues with this hotel. There was a fire right outside of the hotel which was not their fault. However we did not hear the fire alarm going off while we were sleeping. My friend had to call us to wake up to evacuate the building. The closest exit sign was ripped down and we had to exit on the side where the fire was. There are no fire alarms in the rooms just on the way other end of the hallway. Fire department said there should be fire alarms in every room. After the fire was put out the electricity remained off even after we left at 3:00pm. We are suppose to get a refund for the night but no one has called us back. Also these hotel smells like mold, toilets do not flush properly, and the shower does not drain. read more

Hilton Parsippany - Fire - Hotels Near Me - Parsippany, New Jersey

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For a Hilton hotel, I am quite disappointed. Quick warning: You can't adjust the temperatures of the rooms. This hotel is attached to the Hampton Inn, so make sure you are at the right one before checking in. The lobby of the Hilton is really modern and sleek. They have a Ruth's Steakhouse inside as well, but didn't get to go when I was here. My girlfriend booked a room with a king sized bed, but upon check in, they said they would need to move us to a room with two doubles because the kings were all booked. When we got to our room, we checked the bathroom and it was definitely not cleaned very well. I checked the bed and one of them had hair on the pillow and the bed.. I wonder if they even changed the sheets to be honest. The other bed seemed fine so we slept on that one instead. I don't recommend this hotel, there are others in the area that are nicer. read more

Hilton Parsippany - Hair on the sheets and pillows. - Hotels Near Me - Parsippany, New Jersey

Nice lobby with a cafe as well as buffet breakfast area. And also has a steak restaurant onsite. The room was nice, clean, and well lit. I usually stay at marriotts but I preferred this so much more that going forward Hilton is going to be where I stay! read more

Great experience. Very nice check in process and was upgraded to the executive floor (although I couldn't get into the lounge as my key wouldn't work), but really didn't have time to stay long anyway. I can't remember the name of the front desk employee, but he was really good. The room was really nice and super clean. Antoinette was the person who cleaned my room and she did an awesome job. I left her card with the front desk as I think she did an above average job. I stay in hotels a lot for business, and the Hilton Parsippany sets the bar high and is definitely above average. read more

Decent size rooms and clean. Good location relative to town. Nothing special. Something with the plumbing because flushing the toilet made a lot of noise. read more

The reviews of this hotel are hysterical. Guess it's the hotels fault you can't read the sign over the lobby that says Hilton. (As compared to the adjoining hotel that says Hampton Inn). They didn't come get your bags!! It's the Hilton in NJ. Not the Four Seasons!! All I see is a bunch of over indulged spoiled weenies!! The check in was easy, the room was clean, the patio to the pool was a nice touch. Bed was big and comfy and room cool! Shower was big enough for 2 and yes wife and I tested that out!! lighting in room could have been brighter. But really? Does that affect your stay? So let's see, clean, quite, safe, and comfortable! What a horrible experience!! read more

I called this hotel as I was flying in the next day. I asked the front desk very politely if I came there a bit early as my flight was arriving early could I just sit by the pool until my room was ready. I couldn't understand what she said as she had a very heavy accent. I asked again and got call tomorrow. I told her I would be flying. She then said depends on how many people were at the pool. First off it's a Monday. Second I am a diamond member. She did not want to accommodate me at all. Par for the course. I stated there before and this location is not guest friendly. I called another hotel with the same question and was told of course . Come over when your flight arrives. Parsippany location needs different management and staff read more

I recently stayed 5 nights. The first room they put me in had ants crawling on the nightstand and across my bed. I called the front desk many times with no answer, finally got someone to respond who transferred me to the manager who never answered, messaged the hotel from my app and emailed Hilton for 2 days and nothing was done. I did not ask to move just wanted to get someone to vacuum my room and clean up. The room was clearly dirty. It took by the 3rd day until I was able to speak to someone at the front desk who helped by moving me to another room. It was much cleaner. However, when I picked up the room phone there were old eyelashes stuck to the phone cord. The lobby and gym are nice. Parking is easy. I really wanted to like the hotel. However, it was musty smelling, the rooms were not very clean and it just felt like a big hotel with no personality. read more

This hotel is dark and tired! Checked into a room which was not clean and had stained furniture with burn holes in it! It started to rain and water starts pouring in around the window frame! Advise the front desk who contacts the building engineer. His response is "And I care why?" Front desk reluctantly moves us to a different room. The hotel has just one HVAC system for the rooms. No individual temperature controls. Too hot in winter, the instructions on the thermostat are to open a window! If it's too cold, I guess you have to request another blanket! I'll look for somewhere else to stay next time! read more

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Manager/owner is incredibly rude, bordering on harassment, and corporate just keeps kicking "support tickets" about it down the line for weeks. Rooms are old and dirty. Accommodations are shared with another cheaper hotel in the same building. App doesn't work, which is a problem I have never had at any other Hilton. Their business is registered under a different name with the BBB, so it's hard to file a complaint. read more

In town for business and decided to stay at this location, the building is in great shape with lots of on site amenities. Staff was friendly and helpful when I had issues checking into my room. The room itself was nice, clean and well maintained as well as the bathroom. I'd definitely stop by again if I'm ever in the area! read more

Room was dirty and disgusting. Front desk unresponsive to complaint. Service at restaurant was also rude and disrespectful. Prepaid for two nights left after one night. Hotel refused to refund. Too many other options. read more

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Only think good about this place is the front lobby..., presentable . Our room was not clean, fridge still had food in it from last person . Called front desk, got hung up on . Called back later on to ask about the executive lounge since. Myself and my wife are members. They hung up on us again. Went down to the desk to ask what's the problem ? They played like nothing happened when i said i called . I let it go and asked about the executive lounge hours. They told me they don't have an executive lounge. I said well it's up on the sixth floor not too far from my room. So there's no hours for this? They got well if we have one is closed probably due to Covid. Using the Covid card again. Stephanie needs better training. They also said they'd send someone up to clean my fridge. No one ever came. And please don't enter our room to replace a hair dryer when we waited over 2 hrs for one then has to leave so out a do not disturb sign on door only to find out they came in and left dryer anyway. What if my dog happens to be in room.!!?? Common sense in this place is ridiculous!! Uodate your website as well... There is no executive lounge for Hilton members read more

we checked in on Friday for a weekend business conference that culminated with a Gala event on Saturday night and a New York tour on Sunday.. we placed some food items in the fridge only to discover a live cockroach in said fridge, I complained to the front desk while also informing them that the ironing board was broken,, the manager came to the room with housekeeping and removed the roach and informed me that this never happened before, even though the front desk attendant was not surprised when I called and spoke to her about it...This hotel have always been somewhat terrible... read more

I'm pretty torn on this hotel. It's a Hilton proper which sets it ahead of many of the limited service hotels - but this one just didn't do it for me. The first thing you'll notice about the hotel is that it's very dark. The lobby is dark. The hallways are dark. The rooms are dark. I'm taking both in terms of the paint/finish colors - as well as the lighting. Definitely a stark contrast to many of the other Hilton properties I've stayed at - and very different from what some of the other hotel chains do. The room was on the larger side, but definitely was showing its age, with some water damage along the windows. Unfortunately the pool and hot tub were both out of order when I was here - and Hilton didn't disclose that on their app when I booked this room. Was very bummed because I specifically booked this hotel because they had a hot tub. I talked to the front desk and they offered bonus Hilton Honors points for the inconvenience, but unfortunately those never got added to my account. Certainly nothing terrible about this hotel, just not my first choice if I stay in this area again. read more

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The review is specifically concerning the Starbucks Kiosk in the lobby of the hotel. I had an extended stay at the hotel and the service given by Sandra Marx was outstanding. After the first day , she knew my order and continually asked if I wanted something specific from the hotel restaurant. Being both dog people we often had daily chats about our pets . Her customer service and concern was above and beyond. Everyday for 3 weeks I looked forward to having my daily morning coffee with Sandra Marx. Thank you Sandra . read more

I stayed here with my badminton team for a recent tournament. The rooms were ok but the showers need to be worked on. During the check in they gave my friends room over to someone else by accident because they had the same last name which is unacceptable. They should have verified it with ID or something. The hotel is connected to their Hilton which is beautiful. The pool is shared between the hotel which is nice. They have free refreshments in the lobby of the hotel and their included breakfast is not bad. This hotel is fine to stay at with not much complaints. read more