Pros: complimentary valet parking, complimentary beach package (shuttle drop off and pick up, bottled water, beach chairs, towels), complimentary bike rental, fridge in the room. Cons: expensive ($260 a night), old and outdated. Our room looked and was more like a $90 a night room. read more

Best Hilton I've stayed at. Loved the amenities, loved the executive lounge for appetizers and cocktails, and loved the friendly hotel employees- everyone from the valet to the housekeepers to the front desk. read more

Excellent property from food, pool, gym, rooms, and plenty of free parking. Staff is friendly and helpful. Highly recommended.

My go to hotel in Naples. I stay in Naples at least once a week during peak season and have been to most of the hotels in town. The Naples Hilton is always reliable. Staff is very friendly and helpful. The rooms are always clean and any issues quickly resolved. The gym is sparse but the equipment is clean and actually works. They do give you a free pass to one of the best gyms in Naples, which is definitely worth going to if you have time and want a real gym. During peak season I think it's sometimes a little over priced, but if worth it for the consistency. The hotel restaurant is a Shula's. Quality food and steak house feel, but just remember everything is a la carte. So the bill can add up very quickly. Overall, the Hilton Naples is a quality hotel and good value for Naples. read more

Two stars just because the front desk evening staff is so rude. The young lady by the name Kylie has no understanding about the hospitality business and maybe the Hilton should train their staff to know how to treat their guest. read more

Awesome at hosting beach and wedding receptions for brides by helping budgettheir money to go a long way but still have day of their dreams! read more

Hilton Naples - Vedado beach - Hotels Near Me - Naples, Florida

There was a time when Hilton stood for above average lodging, but you can't count on it anymore. I was in the Naples area for an overnight stay and was looking for a budget hotel and was most likely going to stay at a Hampton Inn, but I felt like I wanted a full service hotel. Checked into the hotel and the problems started. The hotel was overbooked and I was put into a room they thought I wanted. It was room 233. Just an average room. I noticed a bad smell and eventually tracked it down to the bathroom. It was the smell of mold. Anyway, I didn't complain because they were sold out. I settled in and logged into their free wireless. Didn't work. I though maybe since they were full they had some issues. Waited later to use, doesn't work. In the morning, doesn't work. I was glad it was free. They don't seem to be on the standard wireless system used at other Hilton properties. In the morning I woke up around 6am for an early workout. I visited the executive level where I saw they had a coffee station. Poured some coffee and it was COLD. Anyway, back to the room and made myself some coffee. Full service? The workout area was good, but they had a broken treadmill. No sign. Nothing. Placed looked a little unkept. I figured all was not lost since breakfast was included. I figured they had the standard buffet found at all the other Hilton properties, but no luck. Looks like they outsourced the restaurant service and its only a la carte. It's a good restaurant and the food was very good. The people at the hotel and restaurant were all very nice. Executive lounge was OK, but I have seen much better. I did mention my issues with the Internet at checkout and they said that I should have called. Didn't mention all the other problems. What could they do? The hotel was sold out. read more

Quite nice. Nothing exceptional. Worth staying on the concierge level for the coffee & food. Not on the ocean & not really withing walking distance of the ocean, but a good central location for exploring. Adequate exercise room. Very tastefully done pool with a nice waterfall feature - a pleasant way to waste an afternoon. (Sometimes I just don't feel like writing complete sentences :) read more

We were traveling for a wedding in Naples and the bride arranged special pricing at the Hilton. This is a first class hotel and offers great value. They offered hamburgers and hot dogs at the pool for memorial day for a reasonable $7. Shula's restaurant was pricey but had great happy hour prices on drinks and apps. Unlike other chains where coffee is a given in the lobby 24/7, the Hilton offered it in the bar area for $2 a cup. They have a shuttle to the beach and supply beach towels and beach chairs at no cost. This is a great service as parking can be difficult. The only negative is they only had 2 luggage carts, so if you need one and it's a busy check in or check out time you'll wait and scratch your head thinking "with all the money they dumped into this place they couldn't have purchased two more carts?" I'm not sure the reasoning but it was pretty annoying to wait for a cart. read more

Every Hilton I've ever stayed at has been nice, not spectacular, but nice. The rooms are chic, clean, and well-stocked with everything you need. The people at the front desk are always friendly and helpful with maps and restaurant recommendations. The pool at this location was nice, and there was also a jacuzzi. If you want to go to the beach, there's a shuttle that runs all day to and from the hotel. Beach towels and coolers full of bottled water are available for free. There's a Shula's Steakhouse in the hotel. I don't understand the review saying that it's worth missing. When I went the service could not have been better, and the steaks were fantastic. It's a bit pricey, but well worth it in my opinion. read more

Traveling on business , very nice property. Staff greeted me with open arms . Very nicely decorated . They have an onsite restaurant call Shula's . I will give them a try shortly. My room is a king suite. It has decor and I will stay here again. read more

Stayed at the Hilton while on a business trip and I found the room and bathroom to be spacious and clean. Good mattress and lots of nice pillows and large flat screen TV. It seemed that the rooms had a recent update with contemporary styling throughout. Staff was friendly and accommodating. There is an in-room safe for your valuables and fridge, comp'd water in room and a coffee maker with coffee also there is comp's Starbuck's coffee in Shula's in the morning with to-go cups and WSJ and USA Today available as you walk towards Shula's. My only complaint was that I had done an online chat from the website and asked if there was a magnifying mirror in the bathroom and was told that there was but to my surprise when I got there there wasn't one. They did a great during our one evening that we had a reception, catered by Shula's the in-house restaurant. Food was interesting and very good. They served mashed potatoes in a martini glass with a wide variety of self serve toppings and did scallops or prawns flambe' with your choice of four sauces which was excellent. We had a very nice open bar with wine and beer and had a great variety and very nice selection of fine wine. I didn't get out and about much but did walk to the Waterside Shops which is about a 5 minute walk just across the street and although I didn't make it to the beach was told you can walk there in about 10 minutes. read more

Not worth it, very few people felt the need to wear a mask and that is all you need to know. The lack of common sense to enforce wearing a simple mask shows you where they stand as a business. They had several sanitizing stations and a limit to how many people can take the elevators however not everyone followed the elevator limit. Also more than a dozen guest were having various parties in the pool. Not sure why they felt the need to even open the pool for guest during a global pandemic. In order for guest to feel safe and comfortable just mandating and enforcing these simple rules in accordance with the CDC will do a lot for you guys. It's not all about business, safety and health should always come first. read more

Great location, friendly staff and room was clean and big. The have shuttle to the beach and provide towels, chairs and water.

So many better choices, especially during these times. Shula's has gone downhill. Food is closer to Applebees than a high level eatery. Staff complains about other employees in front of their customers. Have to request service. If you don't they will leave your wet towels in your bathroom your entire stay. They do not warn you at check in, nor is there any indication in the room. read more

Expected more from a Hilton let alone located in Naples... would it be to much to get microwaves in the rooms?.. can't say I was impressed at all.. Laszlo the bell men was super awesome. Diane from front desk also was very helpful.. I did appreciate the chairs and extra towels they give you when going to the beach.. read more

This is a nice hotel. However, it is not spectacular and doesn't stand out in any way whatsoever. We stayed four nights in August - weekdays. We sprung the extra $$ to stay on the "executive" floor which in a way worked out well because there were four of us (myself, hubby and two kids) and each morning we ate breakfast here (bagles, muffins, pastries, croissants, bread, cream cheese, butter, jams, fresh fruit, juices, coffee, teas, yoghurt and cereal). They also had evening snacks from about 5 - 8p.m. which I would miss completely as they were so icky. The staff were attentive and anytime I called for anything it was there in minutes. The pool was clean and nice, lots of towels but no pool service. The hotel has bicycles you can borrow. The beach is walking distance but they do provide a bus service that leaves at 10a.m., 12p.m., 2p.m, and 4p.m.. Ditto coming back from the beach. Once you get to the beach area, you have to take a "golf cart" service down through the mangroves to the beach. The beach area has restrooms and a snack bar plus a place you can rent chairs and toys. The Hilton will give you a small cooler with water bottles and give you chairs and towels when you get to the area where you get the golf cart but you have to lug them along with you for the rest of the day. There is a business center with three computers where you can access the internet day or night. Plus free wi-fi in the bedroom. That was cool as both of us had laptops with us. The only restaurant on site is Shulas. We neither ate there nor did we order room service whcih comes from there. However, its an uninteresting hotel. Next time I will either stay at a Residence Inn with a hot breakfast and more interesting happy hour, or spring for a beach hotel with more kid oriented activities. read more

Very disappointed in the staff service here. For such a beautiful hotel and a whopping THREE HUNDRED dollars a night I had a staff member in the executive lounge reprimand me for taking my one dollar cheese and crackers to my room. I was shocked. We will not be staying here next year because of that lack of service. read more

It is Naples in Season, so I expect great service and was not disappointed. Samantha at the Front Desk was exceptional. Valet guys friendly and efficient. Executive lounge was Goldilocks (just right). Rooms are traditional and very comfortable. TV's updated. This is my go to Hotel in Naples. read more

Like this place a lot. It's a little out of the way but there's a steakhouse as the hotel restaurant and there's some good meat in there, usually. ;) read more

Great stay here in Naples. First night decompressing so we ordered in room service from on site Shula's restaurant. Stephanie and her team took great care of us and executed our order to perfection! Terrific food, great service! read more

I stayed here May 2, 2018 and it was absolutely the worst hotel stay I have ever experienced anywhere in the world. First, there was no robe in the room. One of the reasons I chose this hotel was because they have pictures on their website of luxurious robes hanging on the door of each bathroom. I called the front desk and they said would have one sent up. I wanted to take a shower after having just arrived from the West Coast on a red eye, so I waited and waited... I finally gave up. As I was getting out of the shower, a housekeeper knocked on the door with the robe, an hour after I called the front desk. This was only a harbinger of how the staff really doesn't care about the experience of their guests. When I left the hotel earlier in the afternoon to go to the beach and other places, I asked the front desk for a beach towel - the lady who was there at the time (around 2pm) promptly and politely gave me. I didn't get her name, but she was a young African American lady, and the reason I mention this is because I want to make sure the management knows that she is not the front desk attendant who was beyond rude later that evening. After I returned to the hotel, around 8pm, I decided to go to the pool and spa. Having never been to this hotel previously, I didn't know how to get to the pool area. I went to the front desk and asked for a towel. There was a different lady there at that time, who was Caucasian, again mentioning this as I didn't get her name and I don't want her confused with the polite lady who was there earlier. She asked me in an accusatory tone, "there aren't any out there??". I had never stayed there before, so I had no idea that they keep towels by the pool. I was shocked to be addressed in this way, having this woman behave like I was supposed to know. I stated that I didn't know they were out there. I then asked with trepidation how to get to the pool area, afraid that she would bite my head off for not knowing that, too. She gave me directions in a tone of voice which showed her annoyance at having to tell a guest something that, apparently in her mind, should be obvious to everyone. It's not obvious visually and there are no signs anywhere. The next morning, as I prepared to leave my room, I heard loud laughing and shouting outside in the hall. When I opened my door to go to the elevator, I was confronted with six or so Latin women standing blocking the hallway with their housekeeping carts, shouting in Spanish and laughing uncontrollably. I don't mean giggling, they were screaming and doubling over with laughter. I don't begrudge someone enjoying their day at work, but this was completely inappropriate and I was appalled to come out of my room to see this - even more shocking was that they made no effort whatsoever to alter their behavior in front of a guest. I literally had to walk a gauntlet through them as they screeched with laughter at their jokes, and I had the distinct feeling they were at the expense of the guests. The reason I thought this was because I heard the word "puto" at least once, which eveyone knows means "a-hole" in Spanish. Even if it wasn't about the guests, I shouldn't have to make my way uncomfortably through several Latin women screaming with laughter, using foul language, when presumably, they're being paid to perform housekeeping duties. Really, really ghetto. I took the elevator to the lobby and walked to the front desk to see that it was the same woman who was so rude to me the night before, when I asked for a towel for the pool. She was on the phone with what was obviously an unhappy guest, and she clearly felt put upon at being forced to deal with an unhappy guest. Her demeanor just exuded hatred for her job, her life and every guest. She asked if she could call the guest on hold and she turned to me, whereupon I said I was checking out. She didn't smile or greet me in any way except to ask what my room number was. She then asked if I wanted a receipt. I was very surprised that she didn't do what every single other hotel does, which is to ask if I wanted the charges on the card I gave upon arrival or if I wanted to put them on a different card, which sometimes I do for whatever reason. She just went ahead and charged the card without permission, basically. I had to ask her if she used the card I gave her and to remind me which one it was. She handed me the receipt and turned away to pick up the phone to ask the person if she could call him back. I couldn't believe she DIDN'T EVEN SAY THANK YOU. Not once did she crack a smile, thank me for staying with them, ask me how my stay was, NOTHING. I walked out really upset, as I truly felt that I had just been given a big f-you. To the management, you should hire people who at least pretend they care about the guests' experience and smile once in a while. I won't be back, especially when there are plenty of hotels where the staff is gracious and capable of providing warm and welcoming hospitality. read more

Overall disappointing experience. We did not receive any of the perks of being a diamond member. The hotel cleaning service vacuums the hallway very early every morning so even if you are dealing with a time change and on vacation, you can't sleep in past 7:30 or 8. Ordered breakfast one morning and received only one of the four breakfasts ordered. Shula's downstairs had poor service (perhaps because we brought two kids). read more

This hotel is pleasant - nice and clean and very helpful staff, for the most part. However, one word of caution: the booklet in the hotel room says that kids 5 and under get free breakfast at Shula's with adult purchase. However, when we came to eat, the restaurant did not honor that offer!!! Seems very petty, and I would definitely have expected them to stand by their word. Very strange. read more

The staff is fantastic, recommending things to do, including.beaches, boating and restaurants. They went out of their way to make sure our stay in Naples was a success. The beach chairs, towel, water and shuttle are great. read more

Beautiful hotel convienently located near Clam Pass and Waterside Shops. The service is friendly and generous. The rooms are comfortable, chic and maintained very well. Shula's can definitely be missed, as the service and food at the Steak House are not worth even an expense account. Make sure you ask for Tom at the front desk- he'll tell you the best places to eat, drink or simply where to be in Naples. I will come back! read more

From this outside this hotel is gorgeous and the lobby is amazing! The rooms were what you normally see in a hotel, nothing overly fancy just your average room. The beds were very comfortable though! The hotel is also located less than a mile from the beach which was pleasant! The location was great, the waterside shops were across the street which offered shopping and leisure time at the Barnes and Nobles as well as some nice restaurants. It was a good stay overall... read more

Ive been here 2 times in the winter and enjoyed it both times. The staff is friendly, the food (Shulas steakhouse) is excellent, the rooms are clean and the beds are comfy. It has ballrooms etc so there are always events going on. While this does ensure the parking lot fills quickly, I've never had an issue with loud guests, a crowded pool area or anything like that. It's quiet during the day and not disruptive at night. It's centrally located- there are many stores, restaurants in walking distance. I would go back for sure read more

John, the Banquet Manager is so rude. He doesn't help in any way. I was there for the breakfast last week and it was a terrible experience.

Ok. The place is not bad and is going through a remodel. It will probably be very nice at some point.I stay at many Hilton properties every year as a Hilton Honors member. My complaint is that the air conditioning, on a hot summer night in southwest Florida, was not functioning properly. By 2:30 AM, we call the front desk, and Kevin, the night clerk, finds us another room as there are no maintenance people on duty at that hour,obviously. He brings us up the keys and we move to the other room. We finally fall off to sleep by about 3:30 Am I am guessing and have to wake somewhat early the next day to depart. On checkout, Kevin is there as is a woman who is apparently the front desk day manager. After telling our story, she offers to buy us breakfast. We have already packed and need to be on our way. I tell her I am not satisfied and she says, I am sorry..and .that's it. If this were a Hampton Inn, I would have not had to pay or received a certificate for a complimentary night at another time. In fact, this past winter, when we checked into a Hampton Inn by the Philadelphia airport, the king room I reserved had been taken and all that they could offer was two twin beds. I was not pleased but at that late hour, had not much of a choice. The desk clerk said, since we could not honor your reservation as requested, here is a certificate for a complimentary night at any Hampton Inn. I was WOWED by that type of service. Flash back to the Hilton in Naples.....no comparison.Maybe the Hilton folks should take a lesson in guest satisfaction from their sister Hampton Inn chain! Next time I am in Naples, I will look for a Hampton Inn...NOT the Hilton! read more

Just spent 3 days in Naples. Hilton was exceptional. Clean, convenient and the staff was professional , helpfull. Will definitely go back. Thank you read more

This hotel needs work. The walls are paper thin. You can hear everything including the maids who stand outside at 8 am banging everything and talking loudly. There is one standing every meter just hired to make noise. They also will knock on your door at 8 am and if you don't answer, will barge in. Even if you're checking out on that day. There is zero water pressure. The hotel is humid and muggy, more muggy than the outside (a breading ground for mold). Its like they have a humidifier running which is unnecessary for Florida. They need a dehumidifier. It is hot throughout the hotel and in the rooms. Even if you but the ac at 60 ( the lowest it goes) it's still hot and humid. And they have thick down all year round. No breakfast included. read more

Great place to stay. Here once a year atleast and great price and enjoy the executive lounge.

We had a wonderful Experience at The Hilton Naples. Lisa Vinciguerra and Jeff Jerome were incredible! our room was immaculate and very comfortable and the staff went above and beyond in making us feel welcome. The complimentary beach chairs, towels and water were very much appreciated! If you need a great, friendly, professional place to stay in Naples, Florida we highly recommend the Hilton Naples! You won't be disappointed. Thanks guys for making our vacation a great one! read more

We just spent one night this past weekend for our anniversary. It was only mentioned briefly at check in that it was our anniversary but when we arrived back after our evening out the staff had a bottle of sparkling wine on ice, two champagne glasses and a beautiful cheese and fruit platter waiting for us. (the platter was thoughtfully placed in the fridge to keep it cold while we were gone) It was a huge surprise and so appreciated. The staff was fantastic during our whole stay. read more

Good location if you don't have a car and bicycles are provided. Left is a California Kitchen, right is Mexican, Walgreens, Publix and a FedEx Office. 7 Eleven, tacos and Outback across the street. read more

My parents just stayed for a week at the Hilton Naples. They always like to stay at the Hilton when they visit due to the consistent excellent service and amenities. Once again, amazing. They had a wonderful time and thoroughly enjoyed the hotel. The room was impeccably clean, the interior air quality excellent (very important to my parents), and the bed extra comfortable. They enjoyed the convenience of the restaurant on site (make sure to try the crab cake and the tuna appetizer). The staff all were extraordinarily friendly and helpful with their every need. The manager is stellar and was available to answer any question and accommodate special needs. They will definitely be back again! Excellent Hotel! read more

This is a really beautiful hotel I was on the executive level and I love all of their amenities free breakfast and free drinks and snacks at night. They have free Bike rentals (from dusk til dawn), the beach is only about a mile away which they also have free shuttle to, free wifi, and free parking. Its across the street from a nice mall too. Nice pool and a great gym too. I left my curling iron in my room and they got it for me and sent it back to me (first time I actually got something back that I left in my hotel and I travel for a living). read more

Average Hotel from an interior and amenities stand point. It's roughly a half mile to mile away from the beach but does offer a shuttle. Having stayed at other beach hotels/resorts in Naples, I can say that this is definitely not a beach resort hotel which is unfortunate, however, they also do not market themselves as one either. The pool area is small and only one side of the pool receives sun during the day - that side fills up fast. The rooms are your standard Hilton rooms and they do come equipped with a mini fridge. The staff is friendly and courteous - always a plus. And there is a shula's steak house in the hotel. read more

This was my third time staying at this Hilton. All I can say is excellent! The rooms are very spacious and spotless. The beds are very comfortable. The front desk staff, bell boys, restaurant (room service food is delicious), really all personnel are so helpful and polite that its truly a pleasure. The pool are is very nice and they have an outdoor Tiki bar with good drinks and sandwiches. This hotel provides a shuttle to the beach too!! All in all I will keep coming back. read more