I would expect more of a Hilton, especially at the price we paid. The rooms had been updated, but you could tell things were worn (like things they had just painted over rather than replacing). The shower was lacking in water pressure and hot water, and the body wash container was out. The mattresses seemed very old, the kind where you roll to the middle. They definitely need to be replaced. While the room was clean, spend your money elsewhere. read more

Mixed feelings for this hotel. Great location. Walking distance from the Alaska Rail station. Traveling by rails while in the state, arriving late and leaving early to catch a train, it was important that we can just walk to/from the train station. Curtain in the room didn't completely close, especially important during a summer month if you want to sleep. Service: I understand they are understaffed and sold out. I tried to help by checking on the app and requested for digital key. They couldn't get to it to release to me prior to my arrival although my room was already available. I could have skipped a lobby if they could just pushed a digital key to my phone. Restaurant: may want to just skip here and look somewhere else. They are understaffed too. One more positive note: I liked two large bears at the lobby. read more

I am so disappointed by the Hilton Anchorage. Hilton is an upperclass hotel brand and I've never had an issue with them before. However, this hotel was literally trashy - the hallways were full of trash all over the ground the entire 24 hours we were here. That is really gross and disappointing considering how expensive this place is. We even saw some staff members walking about, yet no one cleaned up the beer cans, boxes of trash or other junk laying around the entire floor we were on. The rugs in the hallway were grimey and stained. Overall a really bad first impression. The rooms were large, but similarly grimey. The parking is valet only which adds another $30-40 a day to cost. Yet, both times we had to pickup our car there was no one available and we had to wait around 10-15 minutes until the front desk got someone for us. This hotel also seems pretty full of large tours, like it's regularly contracted by Trafalgar or the cruise lines for large groups to stay here. Location was a really nice, prime spot klin downtown Anchorage. Very close walking distance to the trolley tours, tons of giftshops and restaurants. I would not recommend this hotel given how crazy expensive this place is only to find it dirty inside. I think there are better, more reasonable options outside the downtown area that are easily driveable or you could Uber. read more

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Stayed here after a company holiday party. The company held its banquet here. First- they do NOT valet as advertised on their website. Once parked in their "valet" drive through it was near impossible to get back out because someone had parked in front of us and blocked us in. Went to check in, but the front desk stated we weren't "on the list" with the company (my husband is in management and we were checking in next to someone wearing company uniform). We were told to find somewhere else to go. Wow. Are they too full?? No, because I checked online to book a room and they had vacancies. We waited 30 mins for the same people to just say "oh, we can book you a room at the company party rate" as they should've just said in the first five mins. Bad customer service. Checked into an extremely dated room with sagging ceilings and mold. I was afraid the ceiling would collapse, the damage was that bad. Bathroom was so small and cramped. The faucets leaked water all night. I'd never stay here again. read more

This property refused to honor Hilton Honors Diamond benefits, which are designed to reward Hilton's most loyal customers, and refused to correct my bill after checkout. I was able to partially resolve this with them by phone. I was told that I would be credited the full amount due, but the revised bill I received by email shortly afterward showed otherwise. They only credited a total of $24 of the $48 in food and beverage credits to which we were entitled during our stay. When I followed up I was told that I wasn't entitled to any further credit, despite what the Hilton Honors program terms say. I made a second and third polite attempt to resolve this, but wanted the communication in writing. I sent a polite PM via the property's Facebook page, which they actively update, and again via email to the address listed on their FB profile. Both contacts were ignored. Completely disgusted, I finally contacted the Hilton Honors corporate office, confirmed that there is no ambiguity in the Hilton Diamond benefit, and that the property should have credited my stay with the additional $24 food and beverage credit that I was due. Hilton Honors also contacted this property at least twice on my behalf to have my bill corrected, but even they could not compel this location to credit my bill according to the Hilton Honors program terms. Thankfully, Hilton Honors made it right by mailing me a check for the $24, and they credited my Honors account with an additional 10,000 points as a token of apology. read more

Hilton Anchorage - 10,000 bonus points from Hilton as an apology for this property's unwillingness to fix my bill. - Hotels Near Me - Anchorage, Alaska

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I understand that it's hard finding people wanting to work right now after what's been the hardest year for many. I hate that the hotel was understaffed but this is a global hotel corporation, not your struggling local mom & pop shop type of hotel. This was a no frills experience from having outlets and phones that didn't work in the room to not getting housekeeping serve AT ALL. From asking if we get service while being here to requesting service every day we were there and we were there for 6 days, 5 nights! I hadn't had an experience like this even with their Hampton Inns or Hilton Garden Inns as well. You want towels? Well, you have to go down to the lobby because if you ask housekeeping, it won't show up. We literally had to tell them we would wait for them to give us clean towels and that service will be there tomorrow to replace and replenish. Didn't happen. Repeat this every day of our visit that we had an on-going joke but NOT a joke of "I bet we don't get service today" and sure enough, the pile of towels and trash when we opened the door remained. Just beware also, you will hear the float planes every 15 minutes and miraculously were able to request a fan to create white noise. Also, there was a day when 2 of the elevators went out of service and seemed like all of the Delta pilots and flight attendants just got in for their overnight so the lobby was absolute chaos as well. Anyway, the one thing this hotel has going for it is it's basically accessible to everything in downtown. Walking distance to G St where all the eating spots and bars are. I just wish we didn't have the daily restful return back to our hotel room and instead we paid to live in our own dorm room for the week. Also the bell men were super friendly and respectful. They helped us whenever they were able. We appreciated that. read more

Hilton flagships are usually "dumps" (other than the lobbies), but this one is like the dump you are trying your best to avoid. I think this is probably the worst or one of the worst rooms I've ever stayed in. Everything is clearly old in the room. That's not necessarily bad, but it really shows here. My shower handle was broken, and it took like 10 minutes to fiddle with it to get it to hot. Once I did, I had to shower in scalding water because I couldn't get it back. After finishing, it took another 10 minutes to try to turn the water off (I was at the point of locating the shut off valve, to no avail). I finally got it off. The AC just blows air, but it doesn't seem to do anything else. It's naturally one of the old wall controls where the buttons (yeah, hello 1980) are so hard to press that you just give up. There are 2 good things about this place. Well, 3. First, the bath towels are actually usable and a normal size for a human. Second, the cookies (albeit somewhat stale) in the lobby. And third, the gym is good. Don't stay here. You can experience the lobby without paying for a room. Don't pay for a room. Trust me. read more

My wife and I booked a one night stay at the Hilton Anchorage arriving Thursday, September 5, checking out Friday September 6. Check out time was 11 am. At 8:50 am, a housekeeping supervisor knocked on our asking when we were going to leave. Hilton is supposed to be in the hospitality business so it might not be a good idea for your employees to ask your guest to leave. No apology, nothing vaguely resembling remorse. That was the last time I'll ever stay at a Hilton. read more

This was a pretty poor excuse for an expensive Hilton. It's clearly designed to appeal to tour companies who can dump people off there for a night or two before moving to another part of the state. It's not a friendly place for an independent or business traveler. The front desk staff was rude and clearly wished they were elsewhere when we checked in. The paid parking for the hotel is across the street and completely unsecured. On our last morning, I witnessed two people breaking into a car as we were pulling out. When I called the front desk to tell them it didn't seem like this was a shocking event. The rooms themselves are cramped and dingey, or at least mine was. We were in the newer tower, but everything in it seemed old and dated. The fixtures in the bathroom were falling off the walls and the towels and sheets were somewhat scratchy. There was also sticky stuff ground into the carpet so every time I stepped my foot or sock would come away with some residue on it. Everything here could use a refresh. The ice machines on the top 3 floors were all out of service and when I finally found one it was dirty. The views were not great, which was a surprise as it's the tallest hotel in town. I had a partial view, but my friend had a view of a brick wall, which was crazy and made the small space feel even smaller. We're both Diamond members, but having any kind of Hilton status doesn't matter at this location. They barely wanted to give us bottles of water. One of my collegues was staying in a huge suite and while they had a ton of windows I would hardly say the view was very pretty. It was of an industrial part of town and didn't seem to justify the upgraded room. This is a super busy hotel in a very busy and touristy part of town. There's a lot of street noise, and I could hear music coming from outside or from somewhere in the hotel every night I was there until after midnight. The lobby is constantly crowded and getting help from the front desk is always a challenge because there are about 50 other people also in the space needing something or just milling around. The pull up area for check in is also a complete nightmare I didn't eat at the restaurant, but we had some drinks at the bar. The staff there was lovely. They were the highlights of the hotel. Alaska is lovely and Anchorage was fun, but I would never, ever stay at this hotel again. read more

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It's pretty sad to see they don't have enough staff to run the hotel. Check in supposed to be at 3pm but our room didn't get ready until 6pm. So we killed our time eating dinner. When we checked in, we saw so many trash on the floor and We noticed that housekeeping ppl didn't vacuum the floor. The toilet didn't flush property so I asked for an engineering, he came up soon and fixed. The pillow smelled like dogs. I called front desk and was told that "they only have 3 housekeepers today", and couldn't get any help to vacuum the room. No one called me back at all. I couldn't sleep so I went to front desk to see if I can talk to a manager. First front desk man told me that she is too busy. But after I explained the situation she came out. I talked to Sesi at 12:15am. She said she will review my stay and call me back, she noted my number and never called me back. 2 days later, I called the hotel and she was off. I called the general Hilton customer center and waited 1.5 hours and no one answered. What a Great customer service at this location and got frustrated enough. Only service you can get is from Bell Desk. 5 star for them. read more

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Paid over $300 a night for the worlds tiniest room. First night was crammed into two double beds for myself, husband and two kids. Beds were so small and uncomfortable so changed to king with rollaway. Had to put one chair on top of furniture and other in front of bedside stand to fit rollaway. Still ended up sharing king bed with one kid. Breakfast was $80 for the four of us for buffet only. I would look around a bit if I came back for a larger room and affordable breakfast. First night had maids talking loudly in hallway at 11 pm on our first night. Still light out so I guess still cleaning? One plus is that staff is hardworking, nice and very helpful. read more

Hilton Anchorage - Chair shoved in front of bedside to fit rollaway. Room tiny! - Hotels Near Me - Anchorage, Alaska

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Breakfast staff were super friendly and nice. loved the omelette station but it was slow with 25 in the tour group. Location changed from 15 th floor to lobby but no notice was posted or announced. Tour group did word of mouth. 2 cookies for a group walking in is not service. Changing the lobby floor that morning smelled of chemicals and dust. Work should be done at night when guest are not waiting in the lobby breakfast area. Tall, strong men opened the door but didn't help the senior citizens in the group with the luggage. How embarrassing! Staff didn't put out bottle water but I heard it was provided if you asked. I didn't get any as it was took late. Close to The train station and FurRundy. read more

Stayed the first two nights and the final night here as part of the 12 day Collette Alaska Yukon land sea tour. Expensive hotel, and hard to get reservations in July and August, as extensively used for tour groups. Hotel looks to be two hotels combined into one. The east tower was once the Anchorage tower, built in 1971, and the tallest hotel in Alaska. The west tower is newer and a completely different design, with multiple giant conference and convention rooms and a swimming pool. Huge expansive and extravagant looking lobby, with plenty of sitting chairs and sofas for guests. Both of my stays were in the 26 floor 250 foot high east tower. Serviced by only two elevators, so the waits during the early morning checkouts can be substantial. First two nights we were in room 1968 on the 19th floor with a view of the mountains in the background, and nearby stores of historic downtown Anchorage. There were no other buildings over 6 stories to be seen. Spacious unit was 13' x 23', with windows the entire width of the room and both blackout and sheer drapes. Blackout drapes are very important, as daylight last 20+ hours in the summer in the land of the midnight sun. Bring safety pins to hold the curtains together. Two comfortable full size beds, and granite topped desk and bathroom counters. Beds were too narrow for two full sized adults like ourselves, but may have been OK for two small people Noisy AC, electronic safe, dresser, closet, 36" flat screen HD cable TV, shortage of electrical outlets near the desk, no refrigerator and no microwave. They figure if you can afford the $300 room you don't eat leftovers! Extra wide bathtub with shower and stopper -lot of places have dispensed with the bathtub stopper, as it breaks easily and to save water. Free continuous wifi, with password from front desk. Anchorage would be the only place with strong wifi during our 12 day tour. In our second stay we were in room 1762 on floor 17 next to the elevator, with a view of the harbor area. Had to keep the window closed due to west tower rooftop ACs running. High enough so that could not hear the train running in a distance. One of the blackout curtains was torn in the area where one pulled the curtain closed. I was fortunate to have great window views from both of my rooms. Some rooms, like room 635 have a view of the roof and building wall. Restaurant next to lobby. No free breakfast with our stay, but the tour provided vouchers for use with the breakfast buffet, which was quite good. Tiny fitness center next to lobby. No signs of construction in progress. No self service washer/dryer on the premises. If you can afford this hotel, you can place an order for your expensive brand name clothes to be cleaned, dried, ironed and folded. They have a business center with two PCs, but the connection is very slow and a first: the boarding passes printed were too large to be successfully scanned by TSA at the airport! Right in the center of historic downtown Anchorage, with a dozen restaurants within a 5 minute walk. Valet parking $30 -welcome to Alaska! And no shuttle to the airport. Two stuffed 8' tall grizzly and polar bears in glass case in lobby. This is what happens if you don't pay your hotel bill! read more

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I requested to have a refrigerator in my room but was told that I had to request it 24 hrs in advance. Refrigerators have become a necessity and are standard at most hotels. This was my first disappointment. My second one was when I got to my room (924). There was black gunk caked into the sink. Gross. They changed me to a different room. Third dissappointment: The ice machine was broken. read more

Hilton Anchorage - I wonder what this is? Yuck! This was in room 924. - Hotels Near Me - Anchorage, Alaska

In order to frame this review, it would be helpful if you watched The Grand Budapest Hotel before reading. I've been coming up and staying in this hotel for work since 2018. This stay has been, by far, the worst experience. This hotel would be cutting edge if it were 1983. To say it is dated is an understatement. It has a large, spacious lobby with a small breakfast and lunch space on one side and Bruins bar and restaurant on the other. There is a small sundries store by the elevators as there is no truly close option to pick up anything. As there are no microwaves or refrigerators in the rooms, there is a small microwave located outside the small coffee shop that has changed names about four times since I started coming up here. You can request a refrigerator and potentially a microwave with 24 hours notice. There is a breakfast buffet on the weekends only for $23.95 which serves the same food you will get at any embassy suites. During the weekdays, there is only an al a carte menu. I stopped eating there when I paid $33.00 for eggs Benedict with hash browns and four Jimmy dean sausage links. For reasons I don't understand, I was given a handicapped access room. This room has an extremely low commode in the bathroom. Looking at the dated bathroom mirror that is painted silver and black, I take note of the "this room has been cleaned and sanitized for your safety and comfort" sticker on it. It is quite the juxtaposition seeing as there are yellow drip stains along the baseboards in the bathroom. The white sofa has three prominent black stains on it, so I have chosen not to sit on that little fella. The carpets are all dirty brown, consistent with how the melting snow and dirt would look if it were caked into it. The pillows on the bed are all crushed from overuse without replacement. Halfway through the visit I stopped using them all together. Although I stayed on the 14th floor, the nightly screaming of the homeless population woke me most nights like I was in the movie, "I am legend". The walls are so thin between the rooms, the next room occupants cell phone alarm woke me a 3 am and then 3:02, 3:15 and finally at 3:21. They are a snoozer apparently. I had the pleasure of listening to the next occupant arguing with his lady about being unfaithful. Better entertainment than the Alaska channel to be sure. There are two random cutouts in my rooms wall I would assume to access the air vents. I ate at Bruins once. The waitress spilled my plate of wings, losing 4 out of 6 celery spears. Luckily, she left them in the middle of the table so I would see that they would not be replaced. None of the staff here appears to be competent or happy to be working. I am a smoker. I don't smoke in hotel rooms. I can tell you that I was accosted by Anchorage's homeless population about 95% of my cigarettes out in from of the hotel lobby. This experience really helps out with the tourism market in this town. Overall, a solid 1. Microwaves and refrigerators are industry standards. Not here though, as I am thinking this hotel needs your money for breakfast or dinner in addition to the $200-$300 they are getting for the room. This hotel looks like it is being managed by someone who once watched a television show about running a hotel. There is no coffee option in the lobby other than the $4-$5 a cup until 2 pm. There are no laundry facilities but you can charge $40-$60 per bag of laundry done by the hotel staff. The rooms need a refresh. They entire hotel needs a refresh, but as it is the big Hilton property...it won't get right anytime soon. Would recommend that Hilton corporate offices come out and stay here unannounced and without the dog and pony show they hotel would undoubtedly do to hide the literal dumpiness of this place. Long story short, (I know, too late). This is either the worst Hilton experience I have ever had, or it is the best Roadway Inn experience I will ever have. read more

hopefully entire hotel is being renovated.. dated rooms, very small closet and bathroom, noisy from overnight trains

Awful service. Got in at around midnight and then we were told that the rooms aren't ready and won't be until 8am or later the next day because housekeeping had not cleaned them. Mind you checkin is at 3pm and they had 9 hours past that. Zero empathy from the young large kid with spiky black hair. We had two additional reservations with the same result. Kicker is Hilton Honors and customer service is closed. The staff refused to even look for an alternate site and could care less that we all just flew 5k miles and got in near midnight which is about 4am our time zone. read more

Honestly the staff here couldn't be any more personable. Our room is lovely to comfy clean beds very nice restaurant downstairs kind of a sports bar sort of place. They also have more of a café style restaurant Spoke with the FNB manager the front desk manager and above and beyond the bell Captain Bryan Manage to secure our lost luggage and get it to our cruise ship two hours away through his ingenuity and savvy with another tour bus coming to the dock. Everyone we encounter here were top notch. Highly recommend read more

WARNING THIS IS NOT TOUR USUAL HILTON. I came to Anchorage thinking I would have a great stay since I am a Hilton member...this was not the case. The room was at best a C. There's no refrigerator or microwave, the plumbing is slow, and there's mold in the shower. The no refrigerator sucked when I had doggie bags from all the delicious restaurants surrounding the hotel. So basically I either had to throw it out or eat it all. Then there's the plumbing...every shower I had a good 3 inches of water. I thought that was bad but the sink did it too. The grout in the shower in some places was black...i.e. mold. And to make matters worst, when I pulled out the sofa bed there were completely dirty sheets rolled up from the last guest. Ugh The morning breakfast is pretty good but the cost isnt worth it. For me it was convenient but the 2 day I ate at a cheaper spot up the street with the same quality. The Bruin restaurant.....dont do it unless your going to get plastered. The bartender was awesome but the food was awful. Parking is more expensive than any of the parking lots in the area....in fact I dare to say a parking ticket will probably cost less. Now to add insult to injury..they charged me an additional night because I wanted to check out earlier than I had originally planned. There is nothing in writing nor did anyone say this prior to checking in. I tried to explain my circumstances dramatically changed without my control but they did not car. Relentless. Worst Hilton ever! The one star is for the gym. read more

Hilton Anchorage - Sleepytime - Hotels Near Me - Anchorage, Alaska

This Hilton has definitely seen better days. The property is very dated an is in bad need of a renovation. Pros: rooms in the tower are quiet, beds are comfortable, in-room safe, staff is friendly, blackout curtains, & windows open. Cons: rooms are small, 1 out of 2 elevators out-of-order, toilets take forever to flush, breakfast buffet is $24+ per person, no complimentary coffee in mornings. There is an onsite convenience store that has a lot of items that you might need during your stay. Get bottles of water there for $1.50, instead of in the vending machine fir $2.50. There are no nearby pharmacies or grocery stores- but the mall (JCPENNY etc.) is a block away. Railroad station is also within walking distance. There are many souvenir shops nearby, the trolley stop, Visitor's Center & lots of great dining choices are nearby. read more

Well where to start. The location is good! The place is a tad outdated. They were definitely short workers but who isn't these days. The front staff that greets you when you walk in and the valet guys were super helpful. Expect super long wait times trying to check in. It's ok. read more

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The "free" continental breakfast had a $4 up charge if you wanted meat or eggs. On day three it took 4 phone calls to get new towels. They arrived at 11pm. Sunday morning the "free breakfast" was closed because they didn't have enough staff. Overall the staff was stressful and unkind. I would never stay here again. read more

The worst hotel ever stayed in my life. Extremely aged and rude staff. The room has constant noise right after we move in. It's almost midnight. When asking to changing room, the front desk staff is extremely rude and told us no spare room left and suggested us to wear ear plugs.... We are speechless. This is the first time living Hilton, way worse than Marriott and Hyatt. Will never book this hotel grand anymore. Please find other places if you visit anchorage. read more

Summary: Rooms are in very bad shape with safety issues/ federal law violations. customer service is non-existent; parking is a hassle despite being paid. The only plus is location but several better value options in the area. Check other recent reviews for this property. Details: * Checked in September 9 approximately 9:30 PM. We had 2 rooms for 2 nights. * Found out that the bathroom light (there's only one light) didn't work in one room and room heater powered on but didn't actually heat in the other room. That room also did not have a smoke detector in place which is a violation of Federal law. * Got through to someone at the front desk over via intercom phone after trying to call for over 10 - 15 mins to complain about light. Nobody picks up usually. Nobody picked up calls from the room with the broken heat. * The maintenance person was sent to fix light . What we thought would be a simple task to replace a bulb took over 1.5 hours. I don't know what the issue was but he spent a really long time fixing the light in the bathroom. All this while, we couldn't use the bathroom or simply goto sleep after a long trip. The light was finally fixed around 11:15 PM , disturbing our sleep and throwing off our schedule. * Requested the same maintenance person to fix heat in the other room since nobody picked up the phone. He gave us a space heater which worked okay. * Next day, we came back to our hotel room at around 9:30 PM to find that the bathroom light was not working again! Tried calling front desk for over 30 minutes. Nobody picks up. * Stood in line at the front desk to file a complaint about the issues in the 2 rooms. Explained to 2 front desk agents. No solution. Then spoke to rude hotel manager who also offered no solution. Simply said he cannot help since both rooms were booked via a third-party. He did offer to send a maintenance crew to fix the light but we were extremely tired after a long day and didn't have the patience to have someone in our room for 1.5 hours again for the second night in a row. He didn't offer any options such as changing the room or other compensation options . No apology. None. Zero. I was treated like I'd committed a major error in booking through Costco and Chase and was told that I simply have to contact them for options. This hotel is in need of a major overhaul to address the safety and comfort issues in the rooms, and the staff need to learn to listen to customers. Stuff breaks, it happens. But these rooms were not in any condition to be rented in the first place. Management had the opportunity to make things better but never in my life have I encountered such a lack of customer service. Left feeling frustrated and defrauded and hopefully Costco and Chase make it right. read more

Hilton Anchorage - Hotels Near Me - Anchorage, Alaska

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This place is horrible. The rooms were dirty. I think it's used as a transient hotel. Someone charged 19.95 to my room, which I did not authorize and they failed to give me the $24 food and beverage credit that Hilton gives to elites. I call and the phone rings 40 times before someone answers. The staff is argumentative and I spend 20 minutes trying to explain why I did not make the charge and how they cheated me out of my food and beverage credit. They failed to give me a bill on check out and it was not until I got home that I realized they cheated me when I say the pending charge higher than what I expected. DO NOT STAY HERE!!!! After being on hold for 15 minutes I speak with a manager who says they will correct it, but still no credit and it has been over a week. read more

Hilton Anchorage - This is the wall outside the bathroom and there was food on the carpet. - Hotels Near Me - Anchorage, Alaska

Room 405 in West Tower have a great view. NOT!!! The room is nice but the temperature seems not to be working. Can't open the window. We didn't eat breakfast in the hotel because the French Toasts are $22. We are going to a nearby restaurant which is much cheaper. read more

Hilton Anchorage - Room 405 West Tower - An outside view - Hotels Near Me - Anchorage, Alaska

We had two nights in Anchorage, and didn't plan to have a rental car, so we wanted to be within walking distance of all the sights. I read so many reviews and did a ton of research and narrowed it down to the Hilton or the Captain Cook. The Hilton was more affordable on the nights we were there, and I couldn't determine if the Captain Cook was really worth the extra money, so we went with the safe choice of the Hilton brand, which we use a lot for business trips and we felt it would be fine. Upon arrival, it was clear that the hotel was built in the 60's or 70's, but they've done a decent job updating the interior to the normal Hilton standards. The tower is tiny (I took a picture of the emergency exit plan map to illustrate how small the floors are) and the room was on the small side, clearly due to the age of the hotel, but the view was fantastic as we were put on the 20th floor of the taller tower. After wandering around town, we strolled through the Captain Cook hotel lobby and were quite impressed. So, you can definitely tell it is a step up from the Hilton, but we never saw inside a room so we weren't 100% sure how much better it would have been. Overall, we were pleased with our stay at the Hilton, but it is really just your normal business class hotel and we only used this as our place to sleep - we didn't expect to spend any time in our room other than that. We did have access to the Executive Lounge due to my partners Hilton status, and it was fine for the free breakfast, but it was tiny. It really is just a converted room and the only point is to get your free breakfast in the morning. Otherwise, I wouldn't spend a minute more in here. read more

Hilton Anchorage - The tower is tiny! - Hotels Near Me - Anchorage, Alaska

Came here as part of a tour group and stayed 2 non-consecutive nights. The room was not what I expected from a Hilton. It was not designed for comfort. 2nd night our room was near the elevator and we heard it most of the night. The breakfast buffet was both expensive and disappointing. $28 for the hot buffet that was scrambled eggs, sausage, bacon. No pancake or waffle options $19 for continental -rolls, bread, cereal. They were running out of rolls (which were stale anyway) when we got there, no cereal bowls available (had to wait for someone to fetch some) and no milk available (waited more than 5 minutes then gave up). We had to wait for coffee more than 5 minutes. For these prices, what they had should have been better. Absolutely would NOT stay here again if I am choosing. read more

Stayed at this hotel and I'll I can say is amazing service by both Amy and Mata at the front desk. I had some issues and they went way over and beyond to help me and get everything resolved. These two deserve extra kudos! read more

Hotel was ok but my wife left some clothes by mistake and the management was of little help in finding. We stayed August 16-18,2024 in room 1970 and the housekeeping staff took the clothes without turning in to lost and found. Hotel manager was not too concerned about our loss and theft of the clothes. read more

I'm starting a petition for a name change to Hiltons executive motel 6. If it had that name I would feel better about staying here. This hotels photos are grossly misleading. I do not suggest this hotel for the price. Executive lounge - closed Hilton restaurant - closed Parking - is as shady as it can get read more

Hilton Anchorage - Example of the quality and cleanliness of just the bathroom - Hotels Near Me - Anchorage, Alaska

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We stayed here on the last night of an Alaskan land cruise. Our room was a joke to say the least. There was a large piece of furniture placed right in front of the window that was so oversized your could barely get between it and the bed. The room smelled musty and smoky and didn't seem very clean. The bathroom had black areas of grout and the toilet was like a toilet out of a public restroom. The floor had black marks that looked like someone dropped a mascara wand and it was never cleaned between occupants. I do not recommend staying here if you have a choice. Horrible experience. read more

Unfortunately, this property did not measure up to the Hilton standards of cleanliness, room quality or front desk courtesy. Very dissatisfied. read more

Arrived late at night. Reserved room not available. Placed in a tiny room without enough beds, with train noise. Tiny bathroom, also. Could not open one suitcase without obstruction of door. Phone not working. Never again. read more

Upon arrival, they offered me an upgraded room. Before heading to my assigned suite at the Tower, I visited the fitness room and pool areas and checked out the common areas. UPGRADED ROOM findings: Room: cramped, dilapidated, and uncomfortable. My supposedly upgraded room contained an obsolete, small TV with bad reception; remember the tube television sets that they no longer sell anywhere? I could not use the bathroom unless I went in and shut the door before I can use the toilet or take a shower. Once I showered, even if it is a short one, all the bathroom walls, mirror and floors get fully drenched in condensation. Then the awkwardness of getting out of there safely by opening the door does not help. Also, I noticed that there are numerous black marks on the bottoms of doors, old yellowed paint areas, tiles that have discolored and/or cracked grout, black or brownish caulking around the bathtub, and yes even hairs that the cleaning crews obviously did not clean. Saw several empty beer bottles behind the dresser as I plugged in my phone cord into the wall. Bed: feels comfortable at first but the sheets tend to get hot and the room temperature never feels quite right. You better hope that you wake up around 5 am or earlier or you will awaken by the wonderful dripping sounds in the ceiling as folks in the upper floors take their morning showers. The saving grace for me at this location is that is near many different places to eat and shopping while on travel. The fitness room has what I need in terms of properly working treadmills and free weights. There is also a jacuzzi, which I like, however, the jets are set where the water shoots up way too high and it gets hard to relax when I can't fully sit down on the sides without getting water in my face. Thankfully, I am not at my room most of the day. Lastly, at night, they need to fix their lighted Hilton side 'cuz it says FILTON as the H is partially lighted. My recommendations to the hotel management: as part of your renovation project: replace the bathroom door with a sliding door, replace the sink with a more space saving one and provide better ventilation. Upgrade your TVs to LCD/Plasmas and move to the 21st century. Get a new cleaning crew. Update February 2012: Returned again for a visit and this time the room I had was much better. The king bed room I checked into on the 19th floor had a LCD TV, the inside of the bathroom did not have all the aforementioned issues. I am upgrading 2 stars up to 3 stars now. Service guy was much more welcome than the last crew but with breakfast buffet at $18? Oh, hell no. read more

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Booked the trip through Costco travel, and like Gregory's and Yuko's comments (spot on in terms of small rooms and great location), we stayed 5 nights with no service. After day 2, we learned to hoard towels and ration soap/shampoo/toilet paper. Humor helped, but this could be more considered a "glamping" experience vs the typical Hilton experience. Tip: request the box fan to help mask the air traffic which, though rhythmastic, is annoying. Diamond Members, beware. read more

Hilton Anchorage - Ration outlets as not all are in working order - Hotels Near Me - Anchorage, Alaska

The ceiling is painted very nicely, it was the only thing I looked at all night because the elevators are so loud I couldn't sleep! For $500 a night you're better off sleeping on the side of the street. Highly don't recommend. read more

Nothing bad to say per se. Limited elevators make the waits sometimes a lil longer than my impatient self likes but it's not bad. Guest services and maintenance was prompt to respond to requests. I preferred the East Tower with its 2 elevators for 15 floors versus the West with its 2 elevators for 22 floors. The views from the West Tower are better but you get railroad and military flight noise 24/7. Opt for the east! Check out floor 15 on the East for great views- especially at "dusk" in the summer. read more

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Ugh. Way below Hilton standards. Started out poorly with poor front desk service but the real issue is the state of the hotel. It's really disgusting. It's clear that the hotel is being poorly cleaned and maintained. The hallway is filthy. A coffee pod ground into the carpet. A q-tip. An apple. Trash bags. Fixtures and wallpaper in common spaces are in bad shape. The room is sub standard also. Furniture and linens are up to standard more or less but the cleaning is haphazard. I found bits of food in the carpet. So clearly not vacuumed. There was a used coffee pod in the coffee maker. The bathroom is terrible. Vanity is decrepit and toilet is gross. The concierge lounge is closed under the excuse of Covid which is over in every other part of the hotel and city. The gym is really nice. Nice machines and treadmills. Great location adjacent to the train depot and close to car rental offices. However, do yourself a favor and pick another hotel. Update: I had to stay here a second stay since I'd already booked it and this time it's even worse. No one was allowed to check in before three o'clock even though the rooms were ready. See picture of all the people waiting to check in at 2:45pm. And then, all of a sudden, all the rooms became available? I have "diamond" status with Hilton and they reneged on their obligation to give me a room upgrade with no offer compromise. Some hotel options are the Marriott, the Sheraton or Hotel Captain Cook. read more

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We were in the tower building. We would NOT stay here again. While housekeeping and restaurant staff were very good, the hotel is very old. Has boiler heat - which never stopped burping and gurgling all night. Maintenance came next door one afternoon and actually SAWED pipe to "fix" heat - they were there 6 hours - which means we also didn't have heat - and did nothing. One night a siren alarm went off & front desk had no idea why, told us to stay in room! Next morning we were told someone was outside smoking right by the ventilation fans. Bathroom faucets leaked, but that's so minor compared to everything else. The most amazing part is that we've been DOUBLE charged for our week & after 2 weeks no one can give us any details about when we will be refunded. read more