The price!!! I'm local and I like to do get aways and visit friends while staying somewhere safe…read more But I can't afford those horrible prices to do it. Those Hilton's think they are such high class trash, And they are not. Get their name off of there and run your business with respect and integrity and you'll succeed. You don't need those people or their name.

We are not done with our stay, but have to give a shoutout to the breakfast staff who managed the…read moreswarm of tourists this morning. Theirs is not an easy job and we truly appreciate their hustle and calm demeanor. We hope the other tourists are letting them know they are appreciated. I had made to order breakfast and it was well made & plated. Hit the spot! We arrived after midnight and all went well. This is no typical Embassy suites. The decor is roomy and compliments Alaska.

Stayed here for three nights on a work trip. I didn't make use of the amenities but loved my room…read more It was super spacious with a full kitchen, including a full-size fridge with an ice maker. Everything looked clean and modern. Would definitely stay here again.

Front desk staff was super welcoming upon arrival. Celebrated my parents anniversary here and…read moreMarlene & Team made it a very memorable stay. They have a very nice spread of breakfast foods including fruits, hot foods, and packaged breakfast sandwiches & breakfast burritos you can toss in the microwave. Dining area is spacious. The business area and all throughout the hotel were kept clean. There is plenty of free onsite parking. It's just a little confusing how to navigate to the hotel from the main road. The gym was pretty typical for a Hyatt House with 8 cardio machines and some free weights and a bench, no weight machines.

We enjoyed three nights in two different rooms here. The Susitna Suite is very spacious and has a…read morenice deck with a great view. The St Elias room was a bit smaller but very accomodating. Both had large showers with great water pressure. The beds were very comfortable. Monica was helpful with recommendations about the neighborhood, museums, restaurants, etc and we had an awesome meal at one of the places she sent us to - Ginger. She was kind enough to pack a breakfast to go for us on a day we had an early train departure to Seward. Thank you for making our stay wonderful Monica!

Our group of nine stayed in St. Elias, Katmai and Illiamna rooms. All the rooms were very…read morecomfortable. The only thing to note is that you can hear foot traffic from the common room in the lower floor rooms (Illiamna and St. Elias), which was only an issue in the morning around breakfast time. The common deck was a perfect place to start or end the day with views of the water. Breakfast was equally delicious with a spread of pastries, fruit, sausage, hash browns, etc. It's about a 10-15min walk to downtown Anchorage as well as the coastal trail. Steve and Monica are fantastic hosts! Would definitely stay here again when in town.

Super convenient location! In the middle of everything. The people that work here are amazing! The…read morebest service. Walk out the door and it's held for you. Come around a corner and they are smiling. Just a terrific vibe. Would visit again just for the friendliness and warmth that all of the employees provided. Stayed here one night as part of the land portion of a cruise. It is a tad dated, but super well maintained. Lots of terrific art throughout. Also, several restaurants and shops scattered about. Room was nice and had all that you needed. There was a mini fridge, toiletries, iron, etc. Check pics. Very comfy bed. Really a one stop shop place with everything it has to offer. Very walkable in town as well. Would visit here again.

I booked this hotel because of the history and the convenience. Upon arrival the front desk was…read morevery friendly and efficient. As I walked through the lobby and in the elevators I was taken aback by how outdated this place was. This was especially apparent in the elevator with the gaudy faux gold hand rails and the smelly outdated carpet. It felt 1980's for sure! The room was average at best. I did have lunch and dinner at their restaurants and was very disappointed except for one (I will drop reviews on those restaurants). I love the history. But it's not enough for me to pay top dollar for an average hotel room. I will not be coming back.

What a nice place to stay for a few days! We were very impressed with the location around the float…read moreplane lake. All the employees here are super friendly! We had a really long drive on 5/15/2026, and checked in around 6 pm and Eurina L, was pleasant and friendly, and made us feel welcome! While I had booked my room through a third- party company, she found our reservation and was able to change us from a king bed to two double beds. That's great customer service. She even asked us what floor we would like to be on. I think she could see how tired we were from driving, so she gave us a nice room on the1st floor which was very convenient - since we knew we would be coming and going from our truck to our room. She made a great choice.. we were close to our vehicle so we didn't have to walk far to unpack our vehicle. Our room was cozy with a heater and an air conditioner. The beds were comfortable and there was great water pressure for the shower. Thank you to Eurina for making our evening welcoming and enjoyable. A second shout out to Boyd, at breakfast. Boyd was busy giving all the patrons their requests. I only saw him at breakfast and he was working hard but he was still friendly and helpful. He actually cared you could tell, that we got exactly what we needed for breakfast. The fruit was great and the hot meal was tasty. Thank you to both Eurina and Boyd for the hospitality. We appreciate you!!

2026.01.19 UPDATED 1-star to a 2-star: So after staying…read morethere it got a little better. The woman on the night shift was apologetic for the phone issues (though it's a Millennium issue, as she doesn't have control over getting them fixed). She offered us 2-vouchers for breakfast and waived the resort fee (whatever that is for...this is not a resort even if you squint), so glad to not have to pay that. Hotel: it's a bit worn, hallway carpet is pretty worn; the hallway walls, it's obvious if you know where to look (hint the loose wallpaper bubbles) that there was originally wallpaper that was then painted over w/a high gloss paint to give it a face lift and a bit more life. There was a shuttle...it was just parked at the hotel. I would think they'd watch the incoming flights and try to bet at the airport particularity when they have late check-ins on the books. Oddly the rooms are numbered in the 1000's...for the 1st floor, it was confusing b/c we went into the elevator then realized there were only 3-floors; oh and if you have a room in the 1050-1060's...it'll be a walk...it's a loooong hotel, though there is a 2nd entrance that you can use to shorten the walk from the parking lot. Room: big and spacious, and on a positive note the bed is comfortable (not stiff like many hotels, even upper brands) and the pillows were soft, so we had a decent nights sleep. The bed 'could' use a heavier comforter being in Alaska (cold!), the one they had was move of an early autumn thickness. The rooms is kinda cold so keep the heat on 68-70 b/c there's a window A/C w/ no insulation or even a cover one it, and the only thing between the cold 10deg Alaskan air leaking is is a heavy curtain...fortunately the bed is a good 5' from the window. The sink faucet was very loose, like is this gonna leak loose. There also was a broken reading light on the headboard w/ wires somewhat exposed that could become an electrical hazard. The door had an undercut that allowed the hallway light in like it was a small spotlight b/c it's directly in line of the bed (for the sleeper on the left). Safety-wise that undercut is not good, if there was a fire in the room the smoke would get pulled into that hallway, and if a fire in the hallway then it'd get pulled into the room...not good, the doors should seal. Breakfast buffet: food was fine and fresh (the maple bacon was awesome)...it's a basic offering: scrambled eggs, bacon/sausage, waffles, breakfast potatoes, oatmeal, toast/muffins, juice and coffee is served in 16oz cups so plenty to drink; staff is friendly. 2026.01.11 Well...we booked a couple nights through Chase Travel Portal using points. We chose this as it is very close to the airport, rooms looked good and and a place to eat on-site, *AND* b/c we were coming in with on a red-eye and they state they have a 14hr airport shuttle. Yeaaaaa that's not true...and on top of that when calling to find out how/where to get it you just go to voicemail or the line is busy. So we got a Lyft instead. Son't stay here if you need a shuttle at 1am or need to call them in the wee hours for any reason.

This is the perfect location in downtown. Everything is within walking distance so you don't need…read moreto travel far for anything. The hotel was nice and clean. As soon as you walk in you can see the restaurant in the lobby. Free WiFi and mobile keys. You can check in within the app do you don't need to check in with front desk at all. Thankful for the concierge Emerson. He was a rock star. After a red eye flight, he found an empty room and gave me a REALLY EARLY check in time. He was a huge help and super friendly. Very thankful for him. The only odd thing about the room was the mini fridge in the corner of the room haha. I don't mind it especially for a small town like Anchorage. The room isn't super modern however like I said, it is a small town.

A really odd experience here…read more The lobby looks great! And our room wasn't bad either, but you can certainly tell they are trying to remodel. Or I'm praying that's what's going on here. Our furniture didn't really make sense, the mini fridge was sitting outside and across the room from where it would/will eventually be placed. And the table with a drawer was butted up against the couch so you couldn't open the drawer. Not like I would anyway...but it was a bit disorganized. First off, our phone didn't work. None of the numbers worked to call, anywhere. I couldn't get a hold of the front desk, or house keeping. So when we needed to ask for something we had to go all the way down to the front desk. Which was annoying. The gym! Wow. We were decently impressed with the gym. They have a Peloton, Concept 2 rower, and a few treadmills. They had yoga mats, towels, and a water dispenser. And all with a great view! When we went back later that night though...everything was gone. We followed the signs to the Fitness Center on the 5th floor but when we got to that floor every room door was open with the beds disheveled and no one was there. The signs led us to nowhere. It was the weirdest thing. So yet again, another trip to the front desk and she said the gym was closed for the night and was being relocated elsewhere and would open in the morning. You have to pay for parking to park in their unguarded lot. It's $25 a day. Breakfast isn't great. And while you get $15 a person as a resort credit to use on food...breakfast is $28.95 a person. I honestly wouldn't pay any money for this breakfast unless you are desperate. It's not worth it. Long story short. We would never stay here again and I would recommend you stay away as well.

Perfect place to stay near the airport. We were only there overnight but it was warm and…read morecomfortable. Great breakfast in the morning with very nice hosts. Easy online check in and electronic key through our app. Went straight to our room and off to sleep. Thanks for making us feel at home.

A little hidden gem. We enjoyed our stay. Love the coffee/tea station always available. Staff…read morewas friendly and had great tips.

I had a great staycation in one of the Sheraton Suites on level 14. The room was clean, updated,…read morespacious, and had an amazing view! I was looking for more modern accommodations (versus the captain cook hotel we usually stay) and was really happy with our choice. The area of downtown that it is located is moderately seedy, but then again literally everywhere in Anchorage feels like the same level of seediness. We didn't have any issues whatsoever with service. Doors were opened for us, staff were friendly when called upon, and I had an excellent drink and bite to eat at the bar restaurant and a lovely chat with their bartender. She was such a treat to small talk with! The only downside was how hot it was in the room. I prefer a very cold room with fresh air. The windows cracked open but wouldn't stay open. They had fans in the room but it was still quite hot for me. They could also use a floor length mirror somewhere in the room. We didn't attend their breakfast, we walked to the best brunch spot in town, Palmeria, and I recommend you to do the same if you stay here!

Place is TERRIBLY outdated and dirty! And every time someone…read moreuses shower your whole room sounds like you have a sound machine blaring . It's so annoying

The hotel is clean quiet, centrally located in midtown and provides free shuttle service to the…read moreairport and train station, which is incredibly convenient. Restsurants and shopping are accessible by foot and bus and the complimentary breakfast is hearty. But beyond this, the reception staff is personable and helpful, going above and beyond their job description. Aidan, was on duty when I called about an item of great sentiment value that I lost during my recent stay. He searched for and located it, secured it, and took great personal interest and care, communicating with me about the status of the return until it came in the mail. Sometimes unexpected and unforseen experiences happen when traveling away from home, I'm grateful for the kindness and conscientious staff at this hotel.

I give the hotel a five star, but gave it a four. I stayed there over a week and every person that…read moreI saw who worked there was courteous, respectful and friendly. I will be returning back next time I'm in Anchorage. The only thing I found as a negative was a slow sink drain. We kept meaning to let the staff know about it, not sure we did. The water in bathtub, turn the knob all the way to get hot water and it's not really hot, however I thought it was fine. If you're looking for a place to stay that is in a central location of Anchorage, this is the place. Great breakfast to start your day as you do your activities during the day. Price is reasonable.