I stayed there last weekend, as i was attending a Convention hosted there. It has a prestigious reputation, and the rooms aren't the cheapest in town, so expectations were high.
Check in went smoothly - i was offered help with my bags. I honestly could have used it, but had no change for the bellhop so i declined. I was directed to the specific elevator for my room - i hadn't stayed before - did not know there are 3 towers, each with a dedicated elevator. The elevator for me was quite a distance from the check in desk, and located next to Fletcher's Pub.
I got to my room, and upon 1st inspection it seems clean, and nice. The view wasn't spectacular - parking lots, buildings, and a faint hint of mountain. HIgher up would have been better. In fact being on the 10th Floor would have been best of all, as this is where the Communal Microwave facility is located. I would have expected in a hotel with rooms at this price point, that there'd be in-room microwaves. There was a fridge however, just don't expect to re-heat your food in your room, you need to travel for that. And the microwaves are only situated in 2 of the towers, on certain floors.
Bathroom was small, somewhat utilitarian, and had a small worktop surrounding the sink. I like more space to tip out all of my cosmetics and toiletries. The hotel toiletries were not "bougie" as i would have expected from this hotel. Just some unbranded hotel supply average stuff, I've definitely had better.
The wardrobe had a safe, and was equipped with Robes and Slippers (I didn't use these)
The pillows are dreadful. At my age, i ONLY use a specific type of pillow (cooling memory foam, firm, and with a dip in the centre) and it's always an exercise in anxiety wondering how the pillows in hotels will be. These were squishy, lumpy, and not at all my cup of tea.
I had to unplug the clock to plug in my CPAP machine, as there was only the one double socket in between the beds. As the clock was the only source of USB sockets that i was able to find, it was a juggling act trying to charge my devices conveniently. In lower 48 hotels, I've found that almost all lamps & wall sockets are often equipped with USB outlets too. USB is not modern now. It should be available throughout the room, and this was highly inconvenient.
This hotel has a big square floor plan, with lots of shopping in the lobby, and a few places to eat. I was at The Pantry for breakfast for 2 mornings of my stay. On Sunday, being by myself, i was people-watching, and it was busy. One of the servers, seemed unhappy at being given instruction from his co-worker, about being told to clear a table. And he made his displeasure loudly known to customers. He slammed a chair back into place, and it banged when it hit the table. Then when he was setting places at other tables, he was flinging saucers loudly onto the table, and they were clattering and disturbing the peace. He made his mood known to all, and i think when you're in the service industry, it's beneficial to mask your personal feelings when you're in front of customers. We can see you're unhappy sir, and it's harshing my peaceful buzz.
I accidentally lost my room card out of my open purse whilst in The Pantry that morning, and came back to see if it had been handed in. I was directed to the Front Desk, where they were super busy. I I waited my turn, and the clerk serving me was brusque. It's an easy mistake to lose a room card, and yes, i know you're busy, but you're in the service industry, and i want the fake smile pasted on your face, like how they do in cheaper hotels elsewhere in the country. If this is how people are being treated in this Hotel, then no wonder it has an average of just over 3 stars.
We have a reputation to uphold Alaska, your staff need their customer service skills enhanced. And some microwaves in the rooms wouldn't go amiss either. read more