We booked this hotel because it was in walking distance to the Alaska Railroad terminal, where we were coming from after sailing on a long cruise that docked in Seward. It turns out that the two-block walk is up a steep hill, so we needed to wait about 15 minutes for a taxi because walking uphill with all our luggage was impossible. We ended up at the hotel at about 11pm and had an 8am flight the next morning, so all we wanted to do was get some sleep.
We arrived at the hotel with a security guard standing by their luggage carts, watching us schlep our four rolling bags. He or nobody else offered to help. The check-in staff was efficient and friendly enough, recommending we take the far elevator because the closer one would involve steps. We walked the length of the hotel, about as long as the cruise ship, pushing a heavy luggage cart. The cart came within millimeters of hitting the smoke detectors on the low ceiling, an uncomfortable feeling like driving a minivan through a low parking garage.
When we arrived at our room, we opened the door and there was somebody sleeping in it! More correctly, they were in the adjacent room and the connecting door between the two rooms was open. We closed the connecting door and found ourselves in a studio with a double sized murphy bed with a couch in front of it. We moved the couch, lowered the bed, found pillows on a shelf and tried to sleep. We ending up sleeping only about three hours. The air conditioning was very loud and we used towels from the bathroom as pillows because the pillows were far too thick to be comfortable. Now awake, we checked our reservation and saw that we had reserved a room with a king bed, not a double pullout bed. We called the front desk staff, who again was friendly enough, but there was no manager on duty so they said someone would call us back. We expect in the end we'll get back the points we used for this room as Hyatt Rewards members, but that's not going to make up for the very poor ending to an otherwise wonderful vacation. read more