Beautiful hotel, Melissa G was awesome is helping me to get a room after a long day at the airport with delays and cancellations. The last minute booking was completed professionally and quickly, and I couldn't have asked for better help. read more

I just completed another stay at the Hilton Anchorage. The renovations look to be nearly completed and they are stunning. But the beautiful finishes aren't the reason I'm taking time to write this review. I'm writing it because I feel compelled to uncover one of the property's secret weapons, hostess Melissa G! Melissa G's warm personality and engaging demeanor was just what the doctor ordered during check-in on a frigid (-7 degree) Tuesday evening. I'm appreciative of how she remembered small details, like how much I value the gym, and how much I look forward to breakfast at the property. As a proud Silver member, I'm impressed by the consistency of Melissa G's hospitality and professionalism. The Hilton Anchorage's aesthetic appeal is improving by leaps and bounds, but its hosts like Melissa G that are the heartbeat and soul of the property. I encourage anyone reading this review to stay at the Hilton Anchorage. Be sure to ask for Melissa G. She will make you feel right at home, as if you've come to visit a dear friend. read more

A really odd experience here. The lobby looks great! And our room wasn't bad either, but you can certainly tell they are trying to remodel. Or I'm praying that's what's going on here. Our furniture didn't really make sense, the mini fridge was sitting outside and across the room from where it would/will eventually be placed. And the table with a drawer was butted up against the couch so you couldn't open the drawer. Not like I would anyway...but it was a bit disorganized. First off, our phone didn't work. None of the numbers worked to call, anywhere. I couldn't get a hold of the front desk, or house keeping. So when we needed to ask for something we had to go all the way down to the front desk. Which was annoying. The gym! Wow. We were decently impressed with the gym. They have a Peloton, Concept 2 rower, and a few treadmills. They had yoga mats, towels, and a water dispenser. And all with a great view! When we went back later that night though...everything was gone. We followed the signs to the Fitness Center on the 5th floor but when we got to that floor every room door was open with the beds disheveled and no one was there. The signs led us to nowhere. It was the weirdest thing. So yet again, another trip to the front desk and she said the gym was closed for the night and was being relocated elsewhere and would open in the morning. You have to pay for parking to park in their unguarded lot. It's $25 a day. Breakfast isn't great. And while you get $15 a person as a resort credit to use on food...breakfast is $28.95 a person. I honestly wouldn't pay any money for this breakfast unless you are desperate. It's not worth it. Long story short. We would never stay here again and I would recommend you stay away as well. read more

I'm excited to share my experience at the Anchorage Hilton. The property is being renovated, so Hilton is clearly committed to making sure their guest continue to enjoy the space. Now, I have mention the outstanding hospitality of to two hosts at the property. Melissa G and Emerson both made the experience of checking in truly next level. Their hospitality, professionalism, and warmth made me feel valued and familiar, like we were longtime friends. This went far beyond offering water and making sure I knew the gym had been temporarily moved from the 5th floor to the 15th floor due to renovations. They were personable and relatable with infectious personalities. As I reflect on my stay, I realize they are the most valuable asset to the Anchorage Hilton. My experience with Melissa G and Emerson was a reminder that beautiful spaces are nice, but the people are what make for a transformational stay. Thank you Melissa G and Emerson you are extraordinary! read more

Upon checkin on the app, I had the ability to choose my own room, so on the app, I chose an available room on one of the top floors. When my room came ready I noticed I was numerous floors lower than what I chose. When I asked I was told I was "upgraded" to a deluxe room. If this room was an upgrade I'd hate to see a normal room. I requested queen beds and the beds in this upgrade are full size as evidenced by the fact we can't comfortably sleep two people on one bed. The water pressure is so low in the shower that you have to basically stand against the wall to shower and it's made more difficult by a metal soap holder protruding from the wall where you need to stand to get the water. Further, there's only approximately three (3) tv channels...one sports, one news, and one random channel. The other two (pictures) and frozen and won't change. For Hilton brand, this hotel is kinda horrible. We won't be staying here anymore. read more

Hilton Anchorage - Hotels Near Me - Anchorage, Alaska

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Mediocre at best. So disappointing, I won't be back, you shouldn't also. It would have been nice to have on property parking. I literally had a Sherpa walk me out and point to the parking. In my room, the phone didn't work, the lights didn't work, the toilet ran at random times, and the heating/cooling system seemed to be possessed. To add insult to injury there is no room service for breakfast. The website says there is. I go down and it just gets worse. I am handed a lousy small box, by a sweet woman who doesn't speak English but is fully capable of charging me almost $30 for lousy Sysco breakfast. I don't know who is managing this "Hilton" property, but you should have to come here and spend a few nights. This was awful. read more

Very shocked at all the low ratings. Had me pretty scared to stay here. We were part of a cruise group that came in. There were only 7 of us that showed up at the hotel at once. The staff wasn't very friendly. Especially if we asked questions about our luggage. Norwegian didn't tell us anything, so we were completely lost at what was going on. So when the staff wasn't rude to us when we were asking questions we were taken back. I'm sure they were overwhelmed with the amount of people that were coming in. But all guests shouldn't be treated alike. We were very pleasant to them. Other than that, the hotel is pretty nice. They are in the middle of upgrades. So it is a bit of a mess in certain areas. One thing I was concerned about was stair access being blocked. I was on the second floor and wanted to take the stairs with all the incoming traffic and the elevators being busy. The first floor exit to the lobby was blocked and I had to go back up the stairs and take the elevator down. HUGE OSHA violation. The hotel seemed very clean, my room was clean, and the bed was very comfortable. One downside is not all rooms have refrigerators. My mom is a diabetic and didn't have a refrigerator in her room for her insulin. But my room did. read more

Hilton Anchorage - Lobby area - Hotels Near Me - Anchorage, Alaska

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So disappointed. As a Hilton Honors customer I expected so much more. Was at this Hilton as part of an NCL pre-cruise tour package. NCL had booked multiple rooms. We were given wrong information by the desk clerk twice. He told us the NCL REP would be here at noon, when we came back at noon the same rep told us they had the keys to our room but the rep wouldn't be available until 4pm. At 4:30, the NCL rep made it clear the Hilton would not release keys to us that we had to go back to the desk for check in. Standing in line at check-in, it was obvious we were not the only ones affected by misinformation. The hotel is also under construction currently. This is a major inconvenience, although maybe necessary. While I would typically recommend a Hilton Hotel, this would be one I would not recommend. It is chaotic and appears the folks at the desk may not know what is actually going on. Tried to enjoy the hotel bar and restaurant, Bruins, but that wasn't to be. It was a mess. Order an Old fashioned m, the bartender said she rain out of glasses, smallest Old fashioned ever. Wont order one again. Come on Hilton, you are better than this. read more

Hilton Anchorage - Old fashioned, not a typical glass.. - Hotels Near Me - Anchorage, Alaska

The hotel is conveniently located in downtown Anchorage, close to the train station which is where we were headed. The proximity to the train station didn't matter because even though it's close, we still had to take an Uber/taxi because it would be nearly impossible or at least hazardous to try to drag our luggage to the train depot. The hotel is in rough shape (which is probably why it is being renovated). The hotel is undergoing renovation so parts of the lobby are closed, including the restaurant. I'm not sure if this part of downtown is particularly rough, but there is a security guard stationed at the front entrance 24/7. The rooms are relatively big, but they are dated, particularly the bathroom. I thought all of the rooms were cold, but I learned from my other fellow travelers that their heat worked....I discovered that my thermostat was broken so the first night was a bit uncomfortably cold. On the positive side, the fitness center is huge with a few leg machines and free weights (along with standard cardio machines). read more

Awful experience. I'm a repeat Hilton customer (Diamond Status) and could not access the room I reserved until well after the designated check in time. People were lying all over the floors and couches/chairs of the common areas, apparently in the same position I was. Not sure if it was poor management or lack of adequate staffing but this is unacceptable and I would recommend staying elsewhere. Angelina at the front desk was extremely rude and could not have cared less about the situation. She did not hide the fact that she seemed like she did not want to be there. read more

Hilton Anchorage - People waiting for a room at 4:15p. Check in was 4p - Hotels Near Me - Anchorage, Alaska

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For a cost of almost $500/night I expect a top quality hotel experience. This place is a joke. There was black mold in the shower. We had 2 towels and 1 washcloth in the bathroom. Apparently it is expected that you reuse your still damp towel from the evening for your morning shower and you're supposed to share one washcloth. Really?!? Got in around midnight and the person that checked me in said breakfast was included. It wasn't. The waiter was kind enough to ONLY charge us $40 for the buffet that you'd expect to find at any motel. The hotel is right next to the train station which is quite loud and runs all night long. Not so great when looking for good rest. The walls are paper thin. I got to listen to the neighbors early television program. Oh yay. When I asked for a one hour check out extension, the lady at the front desk was quite rude and I had to ask for a manager before she begrudgingly said okay. If you have a choice, choose somewhere else. read more

Hilton Anchorage - Black mold in the shower. - Hotels Near Me - Anchorage, Alaska

Surly employees and a really small, nasty room. The room was so small that we were unable to open our 2 suitcases. Steer far away from this hotel. read more

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Staff is nice. The updates make it better. The bar staff was helpful. The rooms are still pretty dated. If you want to walk around downtown then it's a great choice. read more

Great location, within walking distance of a lot of great attractions. 2 double beds was very spacious. Shower was great, no bathtub. Lotion, soap bar, shampoo, shower gel, conditioner provided. Pool is very cold but quite large. Hot tub was not working. Big fitness room. Elevators are very fast and they have 3 of them. Staff were always friendly. read more

Hilton Anchorage - Hotels Near Me - Anchorage, Alaska

I stayed at this hotel April 22nd, 2026 and entered their on-site restaurant for dinner. A bar tender was serving a single customer at the bar while a sever was waiting on a single table of 4 people. Neither would acknowledge me and I stood there confused for about 5 minutes as whether I was to seat myself or wait for them to greet me. I finally seated myself and about 4-5 minutes later of just trying to make eye contact with both staff members did the bar tender come with a menu and water. I explained that I waited at the entrance but within sight of both staff and I should have been greeted. He explained he was busy and I could have come up to the bar and that I chose to sit at a table with no menus on it as if I made these "mistakes" by choice. I did see menus at other tables but I wanted to sit at nice long wooden table and don't feel that I made any mistake in doing so. He asked what he could get me but I responded I needed him to listen and with that he turned his back to me and walked away from me. The not greeting someone is an honest mistake or lack of understanding about good service which I wanted a conversation with him for him to understand how to correct for the future. Turning his back and walking away from me is an intentional rudeness. I left the restaurant and cancelled my hotel reservation. I asked for a manager and told the restaurant manager what happened and he offered to have a conversation together with the staff members and me. I declined and left. That night I contacted Hilton corporate office with my complaint and not hearing back Friday April 24th stopped at the Hotel and asked for the manager and was told he was a busy man which made me feel my complaint isn't important enough and I'm just a waste of time. I did speak with the assistant manager Maria who listened to my story but since in the 2 days since the incident had not spoken with the staff didn't quite have any response for me other other than to say what happened wasn't to their standards. I left not knowing what the hotels standards are. I'm a loyal Hilton diamond member and stay over 100 nights a year at Hilton and have never had this experience until staying at this hotel. What started as a small incident has since snowballed. The hotel staff knew about the incident but hasn't prioritized addressing the incident. Maria had said what happened wasn't the hotels standards but didn't offer to mention what those standards are. This makes me think not up to our standards is a way of saying I don't have an actual answer for you and they may or may not have any written standards. Maria mentioned getting a sign that instructs restaurant patrons to wait to be seated or seat yourself but after thinking about this solution I feel cheapens the service experience of a sit down restaurant and feel the staff should be hired and trained in good service to greet customers and if they're busy greet them with saying I'm busy but I'll be with you shortly. This Hilton Anchorage is more expensive than the Hilton Garden inn and Hampton inn I ended up staying at which both have free parking vs $25 at Hilton Anchorage. This Hotel isn't a good value so what I expect from them is at good service and at this point I want the busy general manager to contact me himself with his response to what happened because I know I'm worth him time and if not then he's not worth my business. What has started as a minor incident has kept snowballing into more issues and questions. I've stayed about 400 nights in Hiltons over the last 4 years and never had an experience like this. I would not recommend staying here not just about the original incident but about the hotels lack of response and lack of prioritizing my concern and lack of accessibility to speak with the upper management at the Hotel. The Hotel is expensive compared to the Hilton Garden inn or Hampton or Homewood Suites and I don't feel it's a great value other than location in downtown Anchorage which the other mentioned hotels are not located at so I don't know what they have to offer and why I would ever stay again. I've replied back to Hilton corporate about my complaint explaining that I'll need a full response by end of day April 25th. read more

Angelini F was the most disrespectful associate here. She claimed to be a supervisor and it is no wonder that this hotel only has 2.5 stars given the service provided. Incredibly dismissive and rude. Emerson the front office manager was no better. Whoever gave these two a raise needs to have their own position reevaluated. Multiple rooms in the new tower had ac units that did not work -- ours included. Our window wouldn't stay open to allow fresh air in. It was a known thing that there were rooms with non functioning ac units yet they booked their rooms to full capacity. My daughter and I are sick now and there's nothing done to help with fresh air flow or any offers to make even the current room comfortable. Eta: Jeff Jobe is an absolute amazing person! He showed us so much kindness and compassion and helped us fix the issue with our ac. Thank you so much Jeff. You have no idea how much you helped us. Aaron and Lao were also a big help towards the end of the evening. 5+ stars for Jeff, Aaron and Lao!! read more

Arrived today at 8:30 pm and was put into a room right next to the elevator which sounded like an airplane taking off everything three seconds. Asked to switch rooms...all booked up they said ...so sorry! But they assured me that the noise would go away in an hour. It is now past midnight and the "747's" still are taking off. I have sleep apnea and stage five kidney disease...so sleep is essential. Would not kennel my dog in this place. This is not a room that should be in use. But greed leads them to think it is an appropriatee option. I wonder if I should inform the managers that hotels are often used to give folks at lotto a good night's sleep. Seems like they might need to relearn that little fact. Sleepless in Anchorage... read more

Very disappointing experience. Definitely not up to the Hilton science that I'm used to. My room is very dated. It is clean and comfortable. Parking is atrocious. $25/day to park a block away and be told when I checked in that the lot was full and that I'd have to park on the street. They couldn't find my reservation - I mentioned that I checked in online. He didn't offer me a hard key - he stated that I could just use my digital key. Felt like I was putting him out asking for a hard key. The restaurant service was horrible at lunch today. I waited about five minutes before the executive chef saw me standing at the entrance and he sat me and said someone would be right with me. Took quite awhile to wave a server down and ask for a menu. I ordered the Chicken Caesar Salad and it was very good. The table next to me ordered a glass of Chardonnay and was asked "what flavor of wine would you like?" read more

Hilton Anchorage - Hotels Near Me - Anchorage, Alaska

I'm surprised by the bad reviews here. We had a great visit to Anchorage and a pleasant stay here. Great location, right in downtown Anchorage. We stayed 4 nights on vacation. Check in and check out were friendly and quick. Room was clean. Perhaps a bit dated and tired, but we got a good price and didn't stay in the room much besides sleep. Overall, a nice stay here. read more

After a long day of travel Melissa was wonderful. She exhibited great customer service.

Not worth the price. We thought this location would be super convenient for its proximity to the train depot and didn't rent a car for our first days in anchorage with this hotel. But I would recommend booking a long term stay type hotel in midtown such as Spring Hill suites and get a rental car instead. There is not much to do without a car. Also when we asked the hotel if breakfast was included, they said it was and when we actually ate breakfast it cost upward of $30/pp for some eggs sautéed with veggies and other continental basic stuff. Totally not worth it, plan to go somewhere else and get a second opinion on whether breakfast is included for you from the restaurant people cause the front desk doesn't know. read more

Just checked in last night before leaving on a cruise with Regent. I traveled extensively throughout my career...35 years worth. I have never been so appalled by a hotel room. The closet doors are broken, the room is shabby, old, and smelly. The bathroom barely has room for my toothbrush and it looks like, at best, they updated the room in the 1980's or 1990's. The only positive is at least the bed is comfortable. The pictures here I just took after awakening this morning following a 21-hour travel day. I will be contacting both Regent and Hilton. I'm not a complaining type of person but this is so unacceptable. Hilton should be embarrassed to have their name on this building and to start a "luxury" cruise like this isn't a positive. read more

Hilton Anchorage - Grossness under the coffee maker - Hotels Near Me - Anchorage, Alaska

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No heating for 4 days in the room Managment doesn't care Bar: no blood Mary nor Jack Restaurant: very slow it seems that the waiter is the cook read more

Not a great place. Tiny rooms, the pool had so much chlorine it burned my eyes just walking into the room! The hotel room didn't have a mini-fridge for our leftovers so we requested one. They said they'd bring it. An hour later we sent our son down to follow up about it. They said a parent needed to go with him so I went down and asked. They said they'd send one up and I heard the lady call it in. We waited and waited and eventually went to sleep at 11 pm. It never came and our leftovers went bad. read more

No in room safes. An outside door left ajar, Hugh security breach. The in town shuttle was sketchy. Even though it was 24/7 some of the drivers made me feel very uncomfortable. One talked to his girlfriend, I guess, in a foreign language. Super unprofessional. Definitely not up to Hilton standards I'm used to. read more

Wonderful customer service from Melissa G, and others. The location is great, the rooms are OK, it's really people like Melissa G that light this place up! read more

Shame on Holland America for booking this hotel for us, the A/C does not work in the lobby, hallways, or our room ,the tv didn't work, and the phone didn't work to call the front desk. We paid you for good service HAL and this is how you treat us read more

I rather disappointing experience for someone who stays in hotels 2 weeks a month. Diamond members usually get room upgrades to include a view. This is prob the worst view you can get. (Normally I don't care. But when I travel to amazing locations. It matters to me.) I came to Alaska for the 1st time ever. And I gotta stare out at HVACS. The tower has 22 floors and the other west side of hotel has 15 floors. You are telling me.... This is the best room for a diamond member? At least give me a view of downtown. There was no upper lobby or social room to hang out and enjoy the views. There is no executive lounge. (Main reason why I choose flagship hotel.) I would rather work from a lounge than my hotel room. There are ALOT of senior cruise patrons spending the night. The lobby can get really crowded and breakfast. staff members seemed pretty busy and unfortunately takes a slight decline on services. (I don't blame them at all. Some of these cruisers can be high maintenance. The room was clean. But certain. Outlets did not work. Which was really annoying. Bc I like to charge my cellphone on my bed side. But had to find a working outlet across the room. Not a big deal in the big picture, but one would expect a room that works. I will be back to Anchorage in a few weeks. But will have to change hotels as the expense, lack of membership perks is not worth it at all. Parking is across the block. The location is great! Perfect part of downtown. read more

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To start, I had an absolutely horrible meal at their restaurant. TThe fusion bowl consists of about 4-6 cups of white rice, with a few vegetables thrown on top and a compoletely tasteless "miso" broth. I added salmon, which was about 1/8 of an inch thick and cooked until it was hard. When we got to our room, the temperature was 76 degrees. The air conditioner did nothing to cool the room. Other members is our group had the same problem and all the hotel would do is give us a box fan. I'm a Hilton Honors member and have never had this bad an experience in another Hilton. I will be complaining to the company. If I could give zero stars I would. read more

Had a great experience overall with Hilton. Angela at the front desk was very friendly and accommodating. She understood I had a long flight and checked me in punctually. The room was nice and had a nice view of the mountains. Overall a great experience! Thanks Angela and the team! read more

Ok. Not a fan. The rooms are really run down. Everything Is a bit too old for the price you pay. We were assigned this hotel for our stat prior to our cruise. I would be very disappointed if I was there for a full vacation. Needs a HUGE makeover. read more

Maybe the best hotel in Anchorage? Located downtown this classic location is still a great option. Beds are super soft. Rooms well equipped for your comfort. Wasn't going to stay here but I had to extend my stay in Alaska an extra night and my hotel would not let me extend another night so I had to look elsewhere and gave the Hilton a try and am glad I did. They will be my first choice next trip! read more

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Great location in downtown Anchorage. The hotel is pretty outdated. Not the cleanest hotel. The beds and pillows aren't horrible. Super expensive for such an outdated hotel. Also I had to reach back out because they didn't credit the $15 food and beverage credit. This os usually automatic. read more

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I stayed here on my visit to Alaska. I would agree with others that this is a rundown Hilton, definitely not what I expected for my stay at a Hilton. The main perk for staying here was the location. It is walking distance to all the restaurants, theater for musicals, trolley tour and not too far from Tony Knowles Coastal Trail if you plan on biking or hiking there. Customer service: friendly staff but hard to get a hold of if you try to call from your room. Parking: It is $15/day and you need to inform the hotel during check in. They would deduct it from your payment. The parking spots are not covered & limited so there may be a chance where you enter the lot and there are no spots left. If this occurs, let the hotel know and they will comp back the $15, but you'll need to find parking elsewhere. I hear street parking right outside the hotel is free until 8am (may want to reconfirm). There is also a pay for parking lot walking distance from hotel, but I'm not sure on cost. Pros: -Location, Location, Location -Convenience store connected to the hotel -Lock/Safe in the room -Shampoo, Conditioner, Shower Gel, Lotion, Towels and Room service (this is a given for Hiltons though) -Elevators were surprisingly fast -Black out curtains -Workout center and pool available for those interested in utilizing it Cons: -The room was old -The washroom is small -Not sound proof, you can hear people in the hallways, guests next door -can hear the streets if it is loud and the train once in awhile (bring your ear plugs if you are a light sleeper) -Ice machine was broken/not working on our floor and the floor above...had to go through different floors to find one that was functioning -No refrigerator in the room -no free parking read more

We had two nights in town at the Hilton in downtown anchorage at the end of a 2 week trip, mostly organized by a cruise line. We chose this hotel for our last 2 nights as we're Hilton gold members and fierce brand loyalists and this is basically the only Hilton brand hotel available. We appreciate the few extra amenities you get when you have earned status and the general familial nature of being at a Hilton. The Anchorage Hilton is among the couple nicer hotels in town. Our first night was at the standalone Captain Cook which has probably the grandest lobby in Anchorage but we didn't think the room was as nice as at the Hilton...slightly more updated though not quite as nice or new as other Hiltons we've stayed at. Check in was great...the person who helped us in the HHonors line was super nice and even though an upgrade was available, she gave as a personal recommendation to stay on the higher floor in the original room as it had a better view...and it certainly did! Spectacular view of the water, Sleeping Lady Mountain, and the train staton below. The room was clean...the bathroom especially was updated and we were very comfortable in it. We love that the fitness room is open 24 hours...I tend to use it late at the end of the day and it's disappointing to be at a hotel where their fitness room is closed by the time I get back...so, thanks for that, Hilton Anchorage! We were at the end of an escorted trip which had us waking up super early prior to our arrival almost every day...so we were happy to sleep in with a "Privacy Please" sign hanging on our door handle. At about 9am housekeeping slipped a note under the door explaining that out of respect for our Do Not Disturb sign, they would not be servicing our room. 9am felt a little early for house-keeping to give up on a room that still had people on it...especially since checkin isn't until 4pm. We left the room about 10am and used the chat feature in the Hilton app to request the room be serviced. The agent assured us it would. When we arrived back at the hotel a little after 6pm, the room hadn't been refreshed. On the way out to dinner, we stopped by the front desk to and mention this so they could alert the team and hopefully improve for future guests...The front desk agent we spoke with told us that they don't automatically service rooms unless asked. That seemed strange since, based on the note housekeeping slipped under our door, it seemed like they were on the way to automatically servicing our room until they encountered the Do Not Disturb sign. So that didn't quite align itself with the front desk agent's statement that rooms are not automatically serviced unless asked. We tried to explain again but she didn't seem to quite understand. I mean either they automatically service rooms or they don't...and if they don't, why would they put a note under our door saying that weren't going to because of the do not disturb sign? We asked to speak to the hotel manager...the night manager (Tuesday, July 2nd) came out and seemed to agree with what we were saying, and said he would discuss with the housekeeping team, the agent who we originally chatted with, and the front desk agent who we just spoke with. But the way he spoke to us was condescending, he never smiled once, and at one point in trying to communicate what had happened he used the phrase "I heard you the first time." I'm wondering where in Hilton management training do they cover using phrases like "I hear you the first time" in a customer service based industry to loyal customers who aren't happy with something. We left the encounter feeling, not understood, unwelcome and with a deep desire to never return to the Hilton in Anchorage. Also, the next day we wanted help getting a cab as the transfer the cruiseline had arranged for us was running late and we needed to get the airport...when we asked the front desk to help with this, they instructed us to go outside and hail one. Outside of check-in just about every interaction with Hilton staff (including the night manager) left us feeling these folks aren't really useful at all. As I said, we're brand loyalists. We always pick Hilton brand hotel and have done so for years. We generally love what's offered, have never had a problem of any kind before, and always do our best to treat the staff who work in any service position with respect and gratitude. And we didn't actually need anything done or weren't ansking for any kind of solution or compensation. We were just trying to communcate what happened. We didn't get the above and beyond service we usually get at Hiltons at this hotel and are super disappointed. read more

We didn't love this expensive stay. Here are the pluses and minuses from our experience over three nights here: -- charged us for extra parking when we didn't have a car --reversing the parking charges took three phone calls, and we were asked to prove we didn't park there (wtf?!) --chaotic check in with new employees fending for themselves (it looked stressful for them) --no complementary coffee / tea in the morning (this is a small minus--a bigger minus is how hard it was to buy coffee from the lobby coffee counter due to new employees fending for themselves). I only bought coffee here once in four day stay--it was distressing to witness the scramble and confusion on untrained employees getting drip coffee without cream --brutal customer service on the phone about the parking charges. Mae didn't seem aware of her words as she accused us about lying about not having a car to park. She was super pleasant and insulting simultaneously. I'm not sure a Woody Allen script could have captured of weird nuances in these overly long phone calls. In the end, Hilton did reverse the charge. --we walked by the parking lot on our way to dinner: minimally secured and super sketchy . I would not park an invisible car there (see above) Pluses: --comfortable room and bed with good quality sheets and towels --clean --quiet --awesome water pressure with ample hot water --decent view --they refreshed the room daily! I forgot that hotels did that!!! I think we can do better than this hotel the next time we're in town. Hard pass for us unless we want to spend 45 minutes helping future Mae do her job. read more

Literally the worst Hilton property I have stayed at and I have been to many all over the country. This hotel was booked through Holland America's cruise tour. The hotel was not ready for us when we came mid afternoon. They had no system to let us know that the room was ready. The lobby seating is lacking and not really comfortable. The rooms are archaic and thread worn with no fridge or microwave. The A.C. did not work. Our room was leaking water through the lighting fixture on our morning of checkout. We were moved and even though we asked for a late checkout because of this (and my wife was sick) they would not accommodate us for even one minute. If you are thinking of taking a trip that involves this hotel consider any other options as this place is at best substandard. Not Recommended. read more

Beware before booking here. I had several issues and when I brought the issues to the attention of the front desk I was met with a less than pleasant response. I also spoke with the manager who was not nice. My issues were not resolved at the time of checkout. read more

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To be clear, this hotel is essentially a way-station for travelers catching a ship to somewhere else. So, expect chaos in the lobby. We spent two nights here, also catching a ship. Our room was terrible: smelled of cigarette smoke covered in cherry room spray; no telephone in the room (I had to call the front desk from my cell phone, tried three times, 1st time 25 rings, 2nd time 15 rings quick pickup and hold, 3rd time 20 rings, never answered); room AC is the old in-wall type with rattles and smells; bed was so soft our backs ached next day; shower amenities the bolt-to-wall quality with thin towels; breakfast food marginal; no room service; be sure to book dinners at restaurants outside the hotel! (there are some good ones, strongly recommend Snow City Cafe for breakfast and lunch). The challenge here is...well, where else are you going to go? Get in, get out, set expectations low, you'll be fine. read more

For a place to bed, this isn't really a bad hotel but it lacks. I've stayed at this Hilton twice now but only because the groups I traveled with insisted. The hotel has a nice lobby and a really pleasant staff, which is the only reason I'm giving them two stars + because the bed was comfortable. But that's a generous as I'm feeling. Ping ....... Ping ..........ping .... Where is that sound coming from? After a while I got up and realized the shower was dripping onto a metal plate. The shower valve was as tight as it would go so I threw a towel on the plate and when back to bed. Woosh ..... woosh .... Woooosh .... Why is the toilet making that sound? Got out of bed again and tried flushing and shaking the valve. Seemed to work, went back to bed. .. 2h later .... woosh .... Ear plug time! The 2nd night was better. The drip in the shower continued but the towel on the floor stopped any pinging sound and the toilet demon/kami must have moved to pester another guest. Is this hotel haunted? It sure is one of the ugliest buildings I have seen. From the outside the architecture appears to be montage of an air traffic control tower plus cubic lego blocks, but that didn't bother me as much as the lack of a good nights rest. read more