4.5 stars. Workmanship is well above average. Customer service is great. The repair completion process could use some improvements. I had to reiterate my repair needs before accepting the car as complete, which was a little frustrating, but they worked quickly to see that I was taken care of. Possible remedy: fully understand customer needs and acknowledge when the customer's needs and the repair results are inconsistent and then seek solutions before presenting the vehicle as complete. read more

Amazing!! I hope I don't ever get into another accident, but I'd I do, I will 100% take my car back here!!! My car looks flawless, they even cleaned it!! The mechanic I spoke with over the phone was AMAZING! Hild is super professional, accommodating, and so friendly. Definitely recommend!!! read more

Took my truck in for repairs after running over debris in the road. Damages were to the front end and bed of truck, as well as underneath the vehicle. They were very thorough in their assessment and repair of damages. I am not a vehicle repair expert, but the looks of their body work is outstanding, and all of the underneath issues were resolved. I would return to Hild for any future vehicle repair needs without hesitation. read more

Hild collision did a great job for me. I walked in to warm friendly crew and they had me in and out fast. The estimate was spot on and the repairs were flawless. I just had my truck body repaired and have had other vehicles repaired by them in the past. Great service. They even cleaned my truck before giving it back. Thumbs up! read more

This is the best 'worst-case' experience you could ask for. They are very professional as they walk you through the process of putting my car back together. It is the second time I've had to get my car repaired by them and it was an excellent experience every time. The best part is after getting my car wrecked and pulled away from me for almost a month, I picked up a NEW car today, detailed inside and out. They did not need to vacuum, shampoo, polish the inside after all, it was a front-end collision. WOW, WOW, WOW! read more

This company has always done a great job for me, including recently when I brought a company van in with door and side panel damage. They made it look like new again, all the way down to the vinyl vehicle wrap! Thanks for doing such an amazing job and making what could have been a stressful situation seem easy! This company is top notch! read more

It's been a while since I had to have body work done so I hopped on Yelp to find a place to go. Hild came up first, so I dropped by and I'm so glad I did. I worked with Steve, who was super nice. There was open communication, a clear timeline and they finished a week early even! I was so impressed by the work and their professionalism, and happy to get my car back a week earlier than I expected that I gave Steve a big hug! It's not one of things that you want to have to deal with but the made it easy and I'll definitely go back for any future body work. read more

All the staff there are extremely helpful and knowledge, they got my car fixed in no time. They were always very kind and were helpful with keeping me up to date on what was going on. They also saved me a lot of money! Fantastic place, I plan on sticking with them anytime something occurs from here on out. read more

My experienced was absolutely amazing. I was hit, I made it in for a estimate, Steve W., was my go to guy. He was great, got me, he did inform me that my vehicle would be in there for a while, as there was a lot of work that needed to be done. He called me twice a week, kept me update on status, answered all my question. He went on vacation while vehicle was still there, Carl Hild, then took to keeping me updated. Although my paperwork stated a later date to be complete, I got a call a day later, stating my vehicle was ready for pick up. It was immaculate, it was cleaned, detailed inside and in perfect condition. Better than when I left it with them. I can't say anything better, they took very good care of me and I praise them. If you have to go, they will take good care of you, in my personal experience. Thank you all at Hild, you ALL were accommodating and amazing. read more

I have used Hild collision for over 30 years. I went in to get an estimate on a minor repair. The receptionist was rude & not helpful. I arrived for an 8:30 am appt & when I tried to tell her I was here & my time, she told me to sit down & wait. Finally, @ 8:45 I reminded here that I had an 8:30 appt & she told me she was busy & to sit down. There was a tow truck driver that was @ the front desk stapling papers together, not even conversing w/ her. My estimator came out,& we discussed the repair. My minor repair was now a major repair consisting of possible internal repairs. The "rough" estimate was $1400. I then went down to Taylor Motors, Collision center & was immediately greeted & got an estimate of $800. I had my car repaired in 1 day & they actually fixed another dent in my bumper for free. They were WONDERFUL. My husband had the same problem w/ Hild, including the rude behavior by their receptionist. ( he went to Taylor as well) This was not an isolated incident. When I tried to call to speak to the owner, I was put in hold for over 10 min ( X2) I tried to handle this without going in Yelp but I want others to not have to experience this. Taylor Motors, you have any future business! read more

hild repainted my cadillac. it was horrible. it looked like a bag of marbles. it was a week late, all the insignia fell off within two days, and there was no recompense. it was so bad i sold it cheap. run, run like the wind, away from this bunch of crooks. read more

We had only a small problem, but it was fixed quickly and efficiently. Everyone was friendly and it was a great experience!

My first ever five-star review. I have been to Hild about three times over the last eight years for various fender benders and scratches to several autos. Every time they have been exactly the same in terms of quality and customer service, I would call it in near perfect. The relationship Hild has with my insurance company is seamless (My insurance Co. was the one who recommended Hild - as a 'pre-approved' repair vendor). They walk you through each step of the repair, give you options that best work with my insurance and the work extremely fast and as as far as I can tell, the best quality the business. The repair consultant Duane, is very helpful, professional, and friendly. The front office and reception area is also friendly, very clean and if you have to wait for an hour or two for some reason, I think would be very comfortable (I've always just dropped my car off so never stayed for any period of time). The parking is a little bit awkward because there isn't much room and it's located on a busy street, but they have the process down so well, they get cars into a back lot quickly without you feeling rushed or like you are in the way. I would recommend Hild very highly and if you need a car repaired at least give them a try in terms of getting a bid and seeing how it goes. They'll win you over. Again this is my first five-star review. I'm not a difficult customer or anything and don't hold out on giving stars because I'm snooty - it's just Hild is the first vendor I've worked with that has overall, over the years, earned it. read more

Hild has repaired all our vehicles. They repaired our Starfire Pearl Lexus RX, which paint is impossible to match. Literally, it took them 4 times. But they got it and wouldn't stop trying until we were happy. Then we took our Starfire Pearl ISF in and they got it right in the first try! Lastly, they were able to save my WRX from being totaled and did a magnificent job! Thanks Tyler! read more

Awesome service, great communication- always kept me in the loop. The repairs were done above my expectations and they even cleaned my car for :) read more

Regarding Lara M's comment, I can hardly believe we are writing about the same business. My experience was the polar opposite. I cannot rate this business high enough! There were absolutely no problems. They were friendly and bent over backwards to make everything as convenient as possible. They performed the work well and finished at the promised time. They kept me abreast of what was going on. I would be happy to recommend them to anyone. Service like theirs is so rare these days. read more

You may want to check before you take your car here and review Shasta Lake Auto Body reviews. Check out Yellow pages review and Yelp. Yellow pages gives you very good insight to the type of people that work at Hild. read more

I could not have been happier! Not only did they fix my car in record time, they detailed it as well! My car looks great! Customer service couldn't have been better! I can't say enough about this company! The owners can be proud and I definitely will tell everyone about them. read more

They did a good job fixing the front of my car when I got hit by a truck. But honestly.....your paying for the name. It was incredibly overpriced. Just to put on a new bumper was $5,000. Thank god I wasn't paying for it read more

I cant begin to tell you how great our experience has been! Hitting a deer at 5am, just took one call to our insurance company and Hild had everything taken care of when we dropped our car off. Leah the lady at the front has been exceptional and the entire staff has been wonderful. I would without hesitation go here time and time again. It's been a pleasure doing business with them and I recommend them to anyone needing quality work and friendly service! read more

My family and I were involved in a major car accident out of state while on vacation. The repairs needed to be done there in order to get my car home. To the naked eye, things seemed "fine". But to me, they weren't. Things were just off. Hood placement, bumper didn't sit right, who knows what else was going on. I contacted my Progressive representative and he put me in touch with Jason. Jason was my new rep once the car was back in Redding. Jason has been great. He is the only Progressive rep. here in town and is still dealing with many of the hail repairs from our big hail storm. He has an office at Hild a few days a week so that made me feel better about getting in touch with him. My previous rep. was not terribly easy to get ahold of, but Jason turned our Progressive experience into a much better one. As far as Hild is concerned, Steve was in contact with me throughout the entire process. Steve is just about the best pwrson in customer service hands down. Their willingness to get to the root of the problem made me really like their shop. A few dates may have gotten moved around but I told them I was ok with that as long as it was getting done right. They were very professional and customer service is their top priority. For both Hild and Progressive to come together as a cohesive team and get my car back to "pre-accident" status turned my world around. I am thankful we have this company in our community and would reccomend Hild as a top choice in auto repair. Thank you from the bottom of our hearts Jason and Steve W. Great work guys! read more

Hild was recommended to me by my boss. An uninsured driver hit the back of my car and I had to tie the trunk down to keep it closed. It would have cost me way too much to get everything replaced so all I wanted was the trunk to be functional and they did just that. And they didn't pressure me to get everything replaced but just did what I asked them to do. Plus they vacuumed my car and wiped down some of it as well as cleaned the exterior. I also had a mirror that had fallen out of the visor a while before and I asked them to glue it back in and they did it for no extra charge! I was so happy with their work! They are wonderful! I will recommend them to everyone I meet! read more

Super friendly and very helpful staff. My car was rear ended and they made the repair and insurance process easy and hassle free. My car was repaired and even finished before their estimated time. Had a family emergency and they even vacuumed my interior and made it travel ready. Would definitely recommend them to anyone in need of their professional service. 5 stars!!! read more

This is the second time I've used Hilds. The staff is friendly and helpful. Dwayne is great to work with because he makes sure you understand what is going to be repaired and also notifies you of anything else he sees around the car. I appreciate everyone that's involved in repairing my car because both times I've felt like I'm leaving the parking lot in a brand new CC! The front desk called Enterprise to come pick me up but since they were busy Hilds ended up dropping me off without a problem. I highly recommend using Hilds for your repairs. Drive safe!! read more

Took my car to Hild after hitting a deer. The work was excellent and you could never tell that the front end had been smacked pretty good. Very happy and I would highly recommend them! read more

We have always come to you Hill collision for anymore Collision needs they are professional timely honest operative understanding and kind when potential customer could be a little frantic such as myself but I will recommend them to any and everybody who asks they are amazing they always have and I have faith that they always will thank you the South and Hill Clinton Center for your timeliness your close to you if not exact quotes and awesome work read more

When I hit a deer the other day Hild was able to get me in within the next day. They were super welcoming and they did a great job making the process so easy. read more

I brought my vehicle here because it was in a accident. I had recently just bought my car and was not thrilled to have the body damage it received. The customer service was great. They kept in touch, helped me with the rental, and helped me with the insurance process. However when I receive my vehicle. I was under the impression that it would be cleaned. The inside of my car was filled with the dust and debris from the repair. My bumper was replaced however it wasn't fully clipped in as well with my window lining. From a glance it looks great however I feel like I received a polished pig. The work looked rushed with no attention to detail. I wouldn't recommend this place or go here in the future. read more

Hild Collision repair did such an excellent job. The car was good as new. They were courteous, friendly and very helpful. I waited over a week, but the idiot who smashed into my car had knocked the wheels off axle, so there was plenty of damage both internal and external. Anywho, I would definitely reccomend them, especially if your insurance covers it. Thank you read more

So happy with the job you folks did on my 2014 Impala, You did a perfect job Rob. Thank you!

Great job. Very professional and efficient from the beginning. They explained the entire procedure and kept us posted the entire time. Our car looks brand new! I would recommend them highly. read more

Kind ,courteous, friendly They went above and beyond. communicated the whole time. They made the experience easy!

I had insurance issues trying to get the price figured out to on the cost of repair. Hild took care of the entire process, made my car look brand new again and arranged for my ride to the car rental place. Thanks Steve for being so helpful and detailed! read more

Hild Collision Center repaired my 2018 Ford Pickup better than new. Tyler Hild shepherded my truck and it was stress free for me. I am delighted with their work and if go somewhere else it's your loss because they do the very best work and have great quality control. read more

I can't say enough kind words about how wonderful Hild is! They corrected a problem that was caused by a completely different repair shop and Hild was amazing. Thank you Mike for how wonderful all of you were to us. You went above and beyond with your great customer service and kindness . We are so glad you were recommended to us. One word for you guys,....... Priceless! read more

Best service on the planet. Please teach the rest of the world how to treat customers! You'd make a million doing so. Great job!

I stopped by Hild Collision Center today because I had damaged my drivers side door. I was hoping to get a free estimate but was honestly expecting that I'd have to set up an appointment and come back another time. I was wrong! Jason came out right away and looked at my door AND within 15 minutes I was on the road again. The staff at Hild Collision Center was very professional and they took great care of me. Some of the BEST CUSTOMER SERVICE I've ever found. After that experience, I wouldn't take my vehicles anywhere else! read more

Long story short I was driving down 5 S and something flew out of 1of3 trucks and hit my car, took my mirror clean off and scuffed my bumper fender and part of the door I didn't want to go threw insurance cause I knew it would cost an arm and a leg, Lithia Toyota recommended me to Hild, so I went over there to get an estimate thinking it was going to cost $100s, the guy took my car to the back for them to look at it and see if it was scratched or if it'll buff out and next thing you know he comes out and my car looked brand new again, these guys are great, and I can't thank them enough read more

This shop is one of a kind. Everyone I delt with was super friendly and went over and above to help me with the process of getting my car fixed. I have to say they are perfectionists. There was a scratch I didn't even see (so i was fine with it) and they would not let me leave without fixing it for me. Great job Hild! I highly reccomend this shop. read more

Incredible company and people! Helpful beyond what's expected and personally took care of me in a way that I felt completely covered. Highly recommend!!! read more