Got custom fireplace doors for an original brick fireplace (I.e. non prefab, random size opening)…read more The results were great, measurements were right on, the finish was good and the welds looked professional. Packed well too. Sure, a big box store door would have been cheaper but then we wouldn't have been able to pick the size, finish material, handles etc. Plus this frame is THICK - all welded barstock, not a bit of sheet steel to be seen!

If you are going to install anything yourself or have someone other than their installer do this…read moreAVOID these people. We bought a ventless gas log set from them. I wanted to support a local business and had naïvely felt that they would stand behind what they sold so I did not mind paying the extra money. I would have been way better off buying it on Amazon or another site online! I already had the gas line so I just needed to replace the old log set. First of all, when my wife picked it up you must sign a waiver that says you have a total of 24 hours to inspect everything. Then they have a clause in the waiver that states it may need "FINE" tuning. They also claim they do not do the installation and support they have contractors that do it, but their website clearly states they do installs and service. I installed the unit and it would run for a minute and turn off. I went to the manufactures website and found out you cannot contact them or get support; you must contact the dealer you bought it from. I called to find out how to get it fixed under warranty. Now even though the website is covered with service and support options I was told they don't do the service or support I needed to call their contractor and schedule a service call. When you call the contractor it sends you back to Albers to schedule the service call ?????? Oh, and that is $300. The tech came out and found out the thermocouple was not near the pilot light, and he needed to take it all apart then move the pilot light and the thermocouple, so they got next to each other and aligned. I have a checkout sheet with the unit that states who built it and tested it, it all says it was all tested and passed. So, I called back again to see how I could get credit for the fixing the manufactures defect. I was now told that since they did not have to replace any parts it was not a manufactures defect in workmanship it was a "FINE TUNING" and therefore it was not covered, and I had to pay the $300 myself. So, I should not expect to pay over $2000 for a gas log set and then expect it to work out of the box. Imagine if you bought a fancy gas stove and one of the burns did not light so you called Maytag and they fixed it and handed you a bill for $300 tow day safter you bought it. Albers sees no problem with this. If I had just bought it from Amazon or another online vendor I could have packed it up and got another one that was manufactured correctly. Instead, it cost me extra to by it and then $300 extra to get it to work.

This company is awesome. They delivery what they commit to in a timely manner. Their staff is…read moreprofessional and friendly. Installation was perfect. I would recommend this company to family and friends.

The church I am privileged to pastor has relied on CJF for various projects beyond just fireplaces…read more His team and company have consistently done excellent work. This is the company we trust, and I believe it could be the right choice for you too.

Scammers! Quoted $266 to repair a "bad igniter". Then bumped it to $2200 upon arrival and didn't…read moreeven have the proper replacement. We called another company who replaced the igniter for $400. Stay away!

If I could give them a 0 I would! We purchased fireplace doors in May of 2025, however we just…read morestarted using our fireplace mid November 2025. On December 6th the the doors would not close so we called East Coast to have have them come out and fix/adjust the doors. I was told that they are new owners and they will not honor any of the previous owners warranties. He then hung up on me! These "new" owners obviously don't care about existing customer service so I highly doubt they'll care about new customers!!

fast and efficient, plus friendly service response with questions answered professionallyread more

Very respectful of your property. Meticulous and knowledgeable about chimney repair. Hired them…read moreto repair my chimney flue with Heatshield. The crew were very responsive to questions asked and about the process. Showed photos of the process as they worked. They went above and beyond to provide quality service and workmanship. Highly recommended.

Their team at McPuff Chimney Services is very unprofessional and unresponsive; they don't call when…read morethey say they will and just show up OR they don't show up at all! For my first appointment with them, I was told I'd get a call 30 minutes prior to their arrival so I could have enough time to get home. Well the service guy called when he was already at my home, and he said he 'didn't know' that he was supposed to call me. I rescheduled for a Saturday, and he was a no show. On that Saturday, I called and texted both the office and owners personal cell and never received a response or apology to this day for the inconvenience or the mess-up. That said, I rescheduled with a completely different company for the same price. Unless you like waiting around for no reason, I'd recommend you go with another company.

Unreliable business. Booked an appointment ahead of time and they were a no show. When I called,…read morethe lady said she couldn't find me on their system. I took time off work to come from out of state just for this. Incredibly frustrating.

I rarely leave negative reviews , but this has been frustrating and just completely disappointing…read more Be aware! I was asked to do a 75% deposit back in Nov 2025 to be able to rush the fireplace for a Christmas install. After i made the deposit communication nearly disappeared. I had to physically show up to their showroom to get answers. Christmas install never happened. They promised January install, again, did not happen. They offered a discount for the one last chance on doing the "right thing" we gave them the benefit of the doubt and agreed to a February install... then again, no show no call! After that, i was promised a full refund within a week. No refund within the week occurred, after sending a certified letter, they returned half of the deposit... We're in April and a significant balance is still outstanding! Despite multiple follow-ups and patience on my end, this has not been resolved. I've now had to move forward with formal action to recover the remaining funds. I'm sharing this so others are aware and in hopes the company will resolve the matter promptly.

Beware of this company!! Back in September, my husband and I purchased a gas fireplace/install in…read morewhich Marta told us it takes 4-6 weeks for the fireplace to come in. We put a $4,300 deposit down on our CC. After 5-6 weeks, we were wondering the status of our fireplace and after calling, Marta stated that the fireplace was in. We wondered why she didn't call us to inform us? She gave us an install date of 11/18. When they didn't call the day before to confirm, we called them and they said they told us it was for the 11/25. That was not true but we weren't going to argue. The 25th rolls around and once again we did not hear from them and called them to confirm the day before. After numerous phone calls and leaving messages, we finally got in touch with Marta who informed us that they couldn't do it again they were backed up. She then gave us another date for Dec 5 and said it would definitely be done then. Once again, we did not hear from them the day before and we called them to confirm. They did not answer the phone. We called several times and then decided to call from a different number and surprisingly Marta picked up the phone! She made an excuse about phone troubles at the office. She then cancelled the install AGAIN! She said they were having a problem with their main installer and didn't know when they would be able to install our fireplace. She gave us the option to receive a refund which we were going to choose but then said she would definitely know the next day when and if they could install our fireplace. We said ok and agreed to wait until the next day to find out. She promised she would call the next day but never did! So there we were 3 months later, with a hole in our wall ( we did the demo) and $4,300 in the hole. Days passed and weeks passed, no call. Whenever we called, they never answered. We left messages with no call back. We were never able to get in touch with them. They ghosted us! We ended up disputing the $4,300 deposit with our CC and got our deposit back weeks later. Unfortunately, we still have a hole in our wall and no fireplace, no phone call, and zero contact with the company. I can't believe that this company is still in business with such poor customer service. If they couldn't do the job, why couldn't they just be honest? We wasted 4 months waiting for nothing and now have to find someone else to do the job. Save yourself aggravation and go elsewhere. Embers was actually recommended to us by two friends so I'm surprised they would conduct themselves in such an unprofessional and unethical manner.

They converted our unsafe wood fireplace to a gas insert fireplace. They had a lot of options for…read moreus and we were able to get just what we wanted. They were very professional and I felt comfortable with them installing a new gas line and the insert. They got all the permits and inspections. I would highly recommend them.

Obviously the store doesnt care about opening hours since theyre open whenever they feel like it…read more(just showed up and the place is closed). Bad for business since some people like me drive from further away..

As property manager for over 30 years, it is rare to find a contractor who cares more about helping…read morea person as opposed to making money. Recently, I was stumped by an issue with one of my residents. While Bridgewater could've set an appointment and charged me a fortune only to tell me they couldn't resolve the problem, this contractor not only declined the work because they knew they couldn't help ultimately, they gave me competitor's names and numbers AND educated me on soooo much about the issue so I could make a better informed decision when the time came. I wish other contractors would take page from Bridgewater Chimeny's book and devote themselves to helping people!

Michael is a leader in the Chimney industry. If you want an honest inspection of your chimney, you…read morecan't find any better than Bridgewater Chimney Sweeps.