Their team at McPuff Chimney Services is very unprofessional and unresponsive; they don't call when they say they will and just show up OR they don't show up at all! For my first appointment with them, I was told I'd get a call 30 minutes prior to their arrival so I could have enough time to get home. Well the service guy called when he was already at my home, and he said he 'didn't know' that he was supposed to call me. I rescheduled for a Saturday, and he was a no show. On that Saturday, I called and texted both the office and owners personal cell and never received a response or apology to this day for the inconvenience or the mess-up. That said, I rescheduled with a completely different company for the same price. Unless you like waiting around for no reason, I'd recommend you go with another company. read more

Unreliable business. Booked an appointment ahead of time and they were a no show. When I called, the lady said she couldn't find me on their system. I took time off work to come from out of state just for this. Incredibly frustrating. read more

Came for simple dryer vent cleaning, left me w/disconnected hose and no use of dryer. Said they had to return to reroute and cut hole in wall, which I found suspicious. Booked appt to do work and I never heard from them again, no call, no show. Do yourself a favor and use another company. read more

I wish I could base the review on actual service I've received, but they never bothered returning my call. Considering some of the reviews I've read here about them, maybe that's just as well. read more

They have been here 5 times over the past few months and have never been on time. The tech is generally a half hour to an hour late. While they eventually get the job done it took 3 trips to inspect/clean/replace the dryer vent. First guy trimmed the existing vent hose so short that it tore when I moved the dryer back into position. The next guy only had duct tape and had to come back with a new vent hose. The original tech found a crack in a fireplace panel. When the tech came to install a new panel he found small cracks in all 4 panels. He had to come back after ordering the other panels. Both times he used the sliding glass door in the room to get back and forth to his truck. He must have been born in a manger because he left the door open (it's still winter) every time he went in or out. read more

Totally unprofessional and unreliable. I took off from work and spent 5 hrs waiting for them to come for an inspection. They never came as promised. I guess they think they can find enough business to ignore customers out there.. Shame on you. I lost $250 because of you.. read more

Company used to clean my chimney annually without an issue. I have tried to call them twice to get an appointment for cleaning this year and my calls go un-returned. From reading other reviews sounds like I am lucky they didn't return my call. I am going with a different chimney company this year. read more

McPuff showed up to clean our dryer vent which they accomplished. However, the dryer vent then came loose and now I'm getting lint sprayed into my house! I've now placed TWO follow-up calls and have yet to get a return call. My recommendation - use another vendor. read more

Unreliable they booked appointments with you and then cancel them repeatedly because a better job comes there way do not do business with them they can't be relied upon... no regard for that customers read more

This company is unreliable. The servicemen dont show up at all. Ive waited 4hrs and practically waisted all of them. They dont care about people. Operators and supervisors barely can count to three and are clueless whats going on. I made an appointment in afternoon and nobody showed up or called. Thanks a lot McPuff! read more

HORRIBLE!!! HORRIBLE !!! HORRIBLE !!!!!!!!!DO NOT GIVE THEM BUSINESS !!!!!!!!!!!!I got screwed up big time by this company!!!!!!!! i had made an appointment for Vent/dryer inspection that my association requires every year to do. They ended up leaving me a voice mail - cancelling it and asking me to call back to re schedule. After trying to reach them a couple of days - i finally made another appointment. this was the last sat that i had to this before getting a fine. on that saturday - nobody shows up! the appointment was at 10 am. i called them at 10 am, 10:30, 11, 12, 4 and 6 pm. i was leaving messages hoping to find out if someone was still coming, but got no answer for the whole day! I started calling them back and leaving messages for a call back starting Monday, called Tuesday, Wednesday and finally on Thur i received a txt msg from Diana who lied about everything in that txt. She said that they were there at 11 am etc, that she got sick .. etc. I had to find another contractor and pay double the money because i could no longer get a group discount! So if you are considering this company - DONT DO IT!!!!!!!! i had never written a review in my life, but i want to prevent this happening to anyone else!!!!!!!! read more

Very bad communication, or none communication at all! Appointment was made at 1pm, no one ever showed up and no phone call ahead! Had to made severals calls and still got 0 response! Terrible service! Disappointing experience! Would give negative comments if there is an option. Not recommended! read more

If I could give them no stars, I would. We scheduled an appointment with them and they no showed. I called and left a message and they never called back. Sounds like the other reviews. Avoid this company completely. How they survive in today's business climate is hard to fathom. read more

Living in a townhouse complex, we have to have the chimney inspected and dryer vent on a regular basis. We have used McPuff over the years to check on the fireplace and dryer vent. They have always provided good service. Our appointment for Tuesday was between 8-9 AM with our technician showing up a couple of minutes after 8. He worked neat, clean and pointed out a crack in the fireplace wall that needed to be repaired. He made an appointment to return in the afternoon with what was needed and took care of it in one day. He also provided the instructions on how to season the fireplace. We have recommended their service and will use them again. read more

BEWARE they lie by omission I was told on the phone a price of $99 for inspection of a chimney, $199 for a sweep, and it turns out when they got here, my year old insert, used one season was $650. I did not do my homework. I am elderly, never had a fireplace before, was charmed by a fast-talking, who I thought was knowledgable owner. What I thought was professional was just a scam. They do not take credit card either, which I was not told, so they will wait for their $99. Very rude technician also who said he never saw such a skeptical person. SENIORS BEWARE - only use a recommended by someone chimney sweep and get all the details, including price up front Had me in tears, but I hope this review will help the next person. Thank you and McPuff - you ruin the trade for other honest people out there - Please tell the whole story when speaking on the phone - people don't like being taken advantage of. read more

Hired to install chimney caps - Took a $109 deposit and never returned or returned phone calls. Pay attention to the reviews of these bums and stay away. read more

They did have to reschedule my appointment, but they showed up on time and did a fine job.

If I could rate 0 stars I would. This is the most unprofessional company I have ever dealt with. I had an appointment set for noon. At 1:30pm, I called the office and was forwarded to some answering service that said they would relay the message and someone would call me. At 3pm, I called back 3 times and no one answered the phone. Then at 4pm i called and got the answering service again. I explained that it was now 4 hours after my appointment, and the guy on the phone said he would get someone to call me back immediately. Its now 6pm, and no one has showed up or even bothered to call. This is unacceptable. There are many competitors out there, I have no idea how they stay in business with customer service like this. I would HIGHLY suggest never using this company. read more

They were so late!!! My appointment was at noon. There was no called until 12:15 - I called them and was told, they will check on the person and call me back. There was no call. I called back and someone else answered and said the same thing that they will call back... I was only available until 1:30 PM. I called back the 3rd time and got the messaging services. I called back again and was told that the person was on his way. I said I did not want him to rush things when he gets here at 1:15 on wards... I had to make arrangements for someone else to be home when the person got in about 1:40 PM. It did not take long to do Chimney inspection (hardly used) and to clean the dryer vent. The person did not remove his shoes or put any booties to cover his shoes when he went up the carpeted stairs to clean the dryer. The person was nice and did a good job but no calls from the company about not making to the appointment on time. read more