Got custom fireplace doors for an original brick fireplace (I.e. non prefab, random size opening)…read more The results were great, measurements were right on, the finish was good and the welds looked professional. Packed well too. Sure, a big box store door would have been cheaper but then we wouldn't have been able to pick the size, finish material, handles etc. Plus this frame is THICK - all welded barstock, not a bit of sheet steel to be seen!

If you are going to install anything yourself or have someone other than their installer do this…read moreAVOID these people. We bought a ventless gas log set from them. I wanted to support a local business and had naïvely felt that they would stand behind what they sold so I did not mind paying the extra money. I would have been way better off buying it on Amazon or another site online! I already had the gas line so I just needed to replace the old log set. First of all, when my wife picked it up you must sign a waiver that says you have a total of 24 hours to inspect everything. Then they have a clause in the waiver that states it may need "FINE" tuning. They also claim they do not do the installation and support they have contractors that do it, but their website clearly states they do installs and service. I installed the unit and it would run for a minute and turn off. I went to the manufactures website and found out you cannot contact them or get support; you must contact the dealer you bought it from. I called to find out how to get it fixed under warranty. Now even though the website is covered with service and support options I was told they don't do the service or support I needed to call their contractor and schedule a service call. When you call the contractor it sends you back to Albers to schedule the service call ?????? Oh, and that is $300. The tech came out and found out the thermocouple was not near the pilot light, and he needed to take it all apart then move the pilot light and the thermocouple, so they got next to each other and aligned. I have a checkout sheet with the unit that states who built it and tested it, it all says it was all tested and passed. So, I called back again to see how I could get credit for the fixing the manufactures defect. I was now told that since they did not have to replace any parts it was not a manufactures defect in workmanship it was a "FINE TUNING" and therefore it was not covered, and I had to pay the $300 myself. So, I should not expect to pay over $2000 for a gas log set and then expect it to work out of the box. Imagine if you bought a fancy gas stove and one of the burns did not light so you called Maytag and they fixed it and handed you a bill for $300 tow day safter you bought it. Albers sees no problem with this. If I had just bought it from Amazon or another online vendor I could have packed it up and got another one that was manufactured correctly. Instead, it cost me extra to by it and then $300 extra to get it to work.

fast and efficient, plus friendly service response with questions answered professionallyread more

Very respectful of your property. Meticulous and knowledgeable about chimney repair. Hired them…read moreto repair my chimney flue with Heatshield. The crew were very responsive to questions asked and about the process. Showed photos of the process as they worked. They went above and beyond to provide quality service and workmanship. Highly recommended.

The tech showed up on time. He was skilled, polite and he took the time to go over ball 3 flues…read morethat I needed to have cleaned and explain what he was going to do. He also took before and after pictures of each flue to show what he"d done. Prices were fair, and he did exactly what I requested without trying to sell me on anything extra. Excellent service.

do not use them. Their vacuum that sucked up the soot blew up when we moved in trashing our…read morefurniture and walls. we had three estimates on the damage to repaint the ceiling and walls impacted, plus the furniture, and they NEVER paid us. please feel free to reach out if you have any questions

The most obnoxious service person you could imagine. The didn't do what I called them to do. Just…read morecleaned the logs and stacked them in the stupidest configuration. This after waiting 2 months for an appointment. And the worst they said If I call them back and the logs are moved they will charge extra. What a joke. I would never ever call them again. If you need service for your gas fireplace call ANYONE else!

About 2 years ago we got a quote for $4000. I went in there today because we had our gas run and…read morewas expecting to pay a little more, but not a price gauging amount making it now $6000. The salesperson was nasty. He looks at the paperwork and says well that's not the price now. You are looking at least $6000. If he had been nice about the way he said it I might have had a different outcome. I told him he just lost my business and that price was ridiculous. He yelled something back to me and I walked out and told him to F off. I was FUMING! If the salesperson was this bad, I can't even imagine the service. STAY AWAY!

We've had a jotul wood stove installed by them for over 10 years now and we're very happy with…read moretheir recommendation as it's been a great heat source without the fluctuations of oil prices. Nicely done clean installation!

Had a great experience with Bowden's yesterday to conduct our biannual maintenance for our gas…read morefireplace. Friendly and efficient service engineer who arrived within the designated time window. Cost of the service was an excellent value for us to ensure our system is clean and safe for use this coming winter. Highly recommended!!

This company is awesome. They delivery what they commit to in a timely manner. Their staff is…read moreprofessional and friendly. Installation was perfect. I would recommend this company to family and friends.

The church I am privileged to pastor has relied on CJF for various projects beyond just fireplaces…read more His team and company have consistently done excellent work. This is the company we trust, and I believe it could be the right choice for you too.

The installation went very smoothly. When we didn't love the way it looked they replaced it with a…read moredifferent set at no cost . Incredibly accommodating

Excellent experience from start to finish. We had a difficult project due to the space constraints…read moreand what we were trying to accomplish, but Ken explained everything very thoroughly, no rush or pressure, took his time and educated us. Jason spent over an hour with us sketching out exactly where all everything would go to fit among a lot of other components. The guys who came out (I forget their names, sorry) were great. Explained everything, careful, and did a great job. Super happy with the finished product. Thank you, KJB!

There are a few things you want when shopping for a fireplace. 1) Knowledgeable Sales people 2)…read moreGreat Price 3) Great service during and post purchase. With that said, Ember Fireplace was all those things and more. 1) Knowledgeable sales People - Keith and Martha are like no other. Ember fireplace was the 7th place we visited (because my husband is the type of person that needs to SEE EVERYTHING before making a decision) and there is a DISTINCT difference in knowledge that this pair has versus anyone else. They answered all of my husband's anal questions and were able to provide education above and beyond anyone else. When Keith come over our house for measurements, he help adjust our fireplace design to optimize the air flow and heat from our unit, we didn't get that type of feedback from anyone else when we showed them the design. Genius! 2) Great Price - Beat all other places we went to! 3) Great service during and post purchase - Martha kept us in the loop on timing of our delivery (which took a while from overseas). Keith was fantastic with the install, doing and redoing anything that wasn't perfect, adding stones and being patient with me and I angled them over and over. If you are in the market for a fireplace, and you want people that know what they are doing and are a pleasure to work with, this should be your first and only stop. I'm happy to be done with my fire place, but even happier about my experience with this team.

I rarely leave negative reviews , but this has been frustrating and just completely disappointing…read more Be aware! I was asked to do a 75% deposit back in Nov 2025 to be able to rush the fireplace for a Christmas install. After i made the deposit communication nearly disappeared. I had to physically show up to their showroom to get answers. Christmas install never happened. They promised January install, again, did not happen. They offered a discount for the one last chance on doing the "right thing" we gave them the benefit of the doubt and agreed to a February install... then again, no show no call! After that, i was promised a full refund within a week. No refund within the week occurred, after sending a certified letter, they returned half of the deposit... We're in April and a significant balance is still outstanding! Despite multiple follow-ups and patience on my end, this has not been resolved. I've now had to move forward with formal action to recover the remaining funds. I'm sharing this so others are aware and in hopes the company will resolve the matter promptly.

They converted our unsafe wood fireplace to a gas insert fireplace. They had a lot of options for…read moreus and we were able to get just what we wanted. They were very professional and I felt comfortable with them installing a new gas line and the insert. They got all the permits and inspections. I would highly recommend them.

Obviously the store doesnt care about opening hours since theyre open whenever they feel like it…read more(just showed up and the place is closed). Bad for business since some people like me drive from further away..