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    Ember Fireplaces

    3.2 (21 reviews)
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    Services - Ember Fireplaces

    Fireplace cleaning

    Fire heating system conversion

    Fire heating system inspection

    6 More Services

    Fire heating system installation

    Fire heating system repair

    Fireplace installation

    Fireplace insert installation

    Fireplace repair

    Fireplace insert repair

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    Recommended Reviews - Ember Fireplaces

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    7 years ago

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    3 months ago

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    6 months ago

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    5 years ago

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    7 years ago

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    6 years ago

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    5 years ago

    Very well organized company especially during the pandemic. They deal well with everything thats going on.

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    9 years ago

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    7 years ago

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    8 years ago

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    9 years ago

    Marta and Keith did everything possible to make sure we were satisfied with their product, installation and service.

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    8 years ago

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    9 years ago

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    9 years ago

    Hired Ember to install a gas fueled wood stove and run 30 feet of gas line. Price was very fair and work was outstanding.

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    12 years ago

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    Ask the Community - Ember Fireplaces

    Review Highlights - Ember Fireplaces

    Marta & Keith were extremely helpful in choosing beautiful fireplaces and the professional installation was very well done.

    Mentioned in 5 reviews

    Read more highlights

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    Alber's Fireplaces

    Alber's Fireplaces

    2.8
    (26 reviews)
    $$$$

    If you are going to install anything yourself or have someone other than their installer do this…read moreAVOID these people. We bought a ventless gas log set from them. I wanted to support a local business and had naïvely felt that they would stand behind what they sold so I did not mind paying the extra money. I would have been way better off buying it on Amazon or another site online! I already had the gas line so I just needed to replace the old log set. First of all, when my wife picked it up you must sign a waiver that says you have a total of 24 hours to inspect everything. Then they have a clause in the waiver that states it may need "FINE" tuning. They also claim they do not do the installation and support they have contractors that do it, but their website clearly states they do installs and service. I installed the unit and it would run for a minute and turn off. I went to the manufactures website and found out you cannot contact them or get support; you must contact the dealer you bought it from. I called to find out how to get it fixed under warranty. Now even though the website is covered with service and support options I was told they don't do the service or support I needed to call their contractor and schedule a service call. When you call the contractor it sends you back to Albers to schedule the service call ?????? Oh, and that is $300. The tech came out and found out the thermocouple was not near the pilot light, and he needed to take it all apart then move the pilot light and the thermocouple, so they got next to each other and aligned. I have a checkout sheet with the unit that states who built it and tested it, it all says it was all tested and passed. So, I called back again to see how I could get credit for the fixing the manufactures defect. I was now told that since they did not have to replace any parts it was not a manufactures defect in workmanship it was a "FINE TUNING" and therefore it was not covered, and I had to pay the $300 myself. So, I should not expect to pay over $2000 for a gas log set and then expect it to work out of the box. Imagine if you bought a fancy gas stove and one of the burns did not light so you called Maytag and they fixed it and handed you a bill for $300 tow day safter you bought it. Albers sees no problem with this. If I had just bought it from Amazon or another online vendor I could have packed it up and got another one that was manufactured correctly. Instead, it cost me extra to by it and then $300 extra to get it to work.

    Written off as an "impossible" situation or a very expensive option for an electric fireplace…read moreinsert..... Debbie Scognamiglio listened, looked, asked questions and delivered a perfect AND very affordable solution! Debbie also offered an idea for design which was perfect!) I am actually blown away!! The nicest and most customer focused people with whom I've ever had the pleasure of working! I am SO happy I wandered into Alber's this morning! I will find more reasons to work with Alber's. They truly know their stuff!!

    East Coast

    East Coast

    2.4
    (31 reviews)

    So I'm going to give this place mixed reviews for a variety of reasons. In reality its 2.5 out of…read more5 stars but I can only give 2 or 3 and since 3 is rated "A-OK" I will say its basically "ok". Read below for the details if interested. Nothing shady about this place, etc. from what I can tell.... but basically what it comes down to is bad (not poor) customer service that needs improvement. They did however deliver a quality product. My experience: Recently used them for a fireplace gas cleaning. It took multiple attempts to reach their customer service department who, frankly, wasnt very efficient in responding to my call, but was very quick to just book the service and provide details of what is involved in regular maintenance. I was at least pleased to get the impression they knew what they were doing and maybe the individual scheduling appointments was just having a hectic / busy day. At service, the technician arrived, cleaned the fireplace, and in general, did a very nice job. Thumbs up. However after he left (which was probably a little too quickly to try and run out the door before ensuring it fully works), we noticed a problem in that something electrical went wrong that had never happenned before (because our power had gone out and a circuit blew). We called to address the issue and it "needed to be discussed" before they would talk to us about it, The resolution was to send the technician back out. I however did not like the fact that we were initially dealing with a sales men who tried to blame us for doing something wrong when we were just calling for a regular maintenace checkup and after the checkup the fireplace didnt work (whereas it worked perfectly fine prior to the servicing). We should have been dealing with the service department, store manager, etc. Technician came back out, was once again very professional, looked things over and concluded there was definitely something wrong electrically but he wasnt sure what and that an electrician would have to review it. So back to calling the home office. After some more debate, they agreed to send an electrician out to review. Electrician did an excellent job, figured out that something went wrong (clearly after the maintenace but didnt say why/how), and promptly fixed it. Thumbs up to the electrician. However then they tried to charge us for the service after having previously agreed that they wouldn't unless major work was needed. In the end though they held to their end of the bargain... just it wasnt a very pleasant experience... but we do realize that sometimes mistakes happen and hopefully that was just the case in the first technician doing something accidentally that caused a problem. At least now everything works and is back to normal. Its unfortunate they had to make 3 service calls but because they did (and despite the bad customer service), next time we have a problem or require service I will still give them an opportunity to earn more of our business. This could work out for them in the end anyway because we are considering changing the fireplace mantle, stone, etc. and I really know of no other place to go than East Coast.

    Scammers! Quoted $266 to repair a "bad igniter". Then bumped it to $2200 upon arrival and didn't…read moreeven have the proper replacement. We called another company who replaced the igniter for $400. Stay away!

    Chimney's RX

    Chimney's RX

    4.5
    (8 reviews)

    Run like hell. This cost me over a thousand dollars to fix the issues caused. Not only did I get…read morethe worst possible stove to heat my house, but when I complained that it didn't even heat the room it was in, the owner got extremely nasty and condescending. I had an old stove that heated the entire house and was assured this one would do the same, if not better. After installation, looking through the manual supplied to me, it said the stove was only meant to heat the room it was in!!! I told him I was preparing to heat my house USING ONLY THE WOOD STOVE, as I believe gas may skyrocket in price. He told me that he had a restraining order against him, and I should have listened to my gut instinct. The conversations I had with this person were all in front of cameras around my house, so I can verify that every word I say is true (if I need to, I have a habit of forgetting to turn them off in the morning). When he refused to take the extremely undersized stove back, "Leave the door open, and just don't tell anyone I said that." Then, on the phone, I had a conversation. He got extremely condescending, and my heart started racing from a verbal attack I started to shake. It is my opinion that you shouldn't let this man anywhere near your wife or children. He said I do not need permits, and I should not have listened. I will go to the town next week and ask for assistance in this matter. I am buying the proper-sized stove from another company and selling this stove. I will see what they have to say about this situation. Also, since there is so much evidence, the story will be told in a documentary about companies putting profits before people. I bought the heavy-duty fire insert to prepare to heat the house only using the stove, and a repair needed to be done. The new company told me it would cost me twice as much because it should have been done at the time of the installation. So they didn't get that right either. They tried to blame me, saying I sent them info on a stove I was looking at and they went by that. I was researching and checking options when I called them and they said Send us what you are looking at and did not know a thing about new stoves. it was a research stage. They are the experts, not me. I was relying on their expertise which is why I called them. He said this stove is as good if not better; it is on tape. The manual clearly stated the opposite.

    Brian and Sharon and all the guys at Chimneys RX are amazing. They are really knowledgeable and…read morecourteous. It was a pleasure working with them. Thank you so much!

    Ember Fireplaces - fireplace - Updated July 2026

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