Scammers! Quoted $266 to repair a "bad igniter". Then bumped it to $2200 upon arrival and didn't even have the proper replacement. We called another company who replaced the igniter for $400. Stay away! read more

If I could give them a 0 I would! We purchased fireplace doors in May of 2025, however we just started using our fireplace mid November 2025. On December 6th the the doors would not close so we called East Coast to have have them come out and fix/adjust the doors. I was told that they are new owners and they will not honor any of the previous owners warranties. He then hung up on me! These "new" owners obviously don't care about existing customer service so I highly doubt they'll care about new customers!! read more

This is the poorest excuse for a "business" that I have come across in a long time. Their Specialist came out to restart our gas logs for $250. He got it working but positioned the logs in a box around the gas flames in a most unnatural way w. heat blocked. I called, knowing that new owners were in place but they were never around. Ann Marie asked me to send her a picture of the fireplace and said she returned two emails which I never received. She further stated that nothing could be done. Totally unsatisfactory! Bonnie Featherstone-Johnson, Red Bank read more

On time, good communication, Bolo the technician was excellent, knew exactly what to do the right part and was very neat and friendly. 5 stars read more

They did a great job installing my Mendota fireplace. The owner Ron, manager Tom, and salesman Alan are all very nice and helpful. Thank you for a job well done! My family lit up the fireplace for the first time today and we love it! -Jared M. read more

Did a decent job with install, but did not provide the proper key for shutoff of gas line. Have scheduled service, but twice they have called and cancelled due to issue with the mechanic's truck (the first time, 2 days before appointment) and now, on their rescheduled day, almost a month later, mechanic is taking off the day I was scheduled. Wanted to put off appointment another two weeks. Will have to go with another company, which is unfortunate. read more

Garbage Service crooks call a different company they only take your money service charger never turned on my fire place he want to sell me a new fire place call a different company change a piece for me and it works don't believe them no experience on nothing read more

About 2 weeks ago I had work done on my chimney that was leaking and also a chimney sweep scheduled at the same time. Glenn the technician working on my house send me pictures from the roof and reflashed my chimney and caulked the area and our leak has finally stopped. I had numerous Roofers to the house that no one seemed to be able to fix this leak, very frustrating. The chimney sweep was fine without any problems I highly recommend East coast. read more

East Coast Fireplace was recommended to me by my HVAC company. My gas fireplace stopped lighting. Their Tech 'Bolivar' came to my home yesterday. As soon as he walked in the door he knew the resolution. Just by looking at the color of the pilot light , he knew there was corrosion. Bolivar dismantled the entire fireplace and proceeded to clean everything including my corroded pilot light piping. When he got done it looked and worked as new plus he added embers below the logs that light and glow when the fireplace is turned on. Professional, knowledgeable and responsive are a just a few of the words to describe East Coast Fireplace. So glad I engaged them to take care of my issue. I highly recommend them to take care of your fireplace needs too. One last but important thing with all that's going on in our crazy world is without being asked Bolivar came to my house wearing a mask. Just another example of his professionalism. read more

East Coast - My Fireplace - Fireplace Services Near Me - Manalapan, New Jersey

Made an appointment for 11/19 in October, 11/19 comes and we called to find out what time someone would be out to service our fireplace and they tell us there is no appointment scheduled for us. After reading other reviews seems like this is common practice for this business. read more

East coast is hands down the Best option for anything related to Fireplace installation or repair. The staff is as professional and courteous as I have ever come across while dealing with companies of this nature. I had a 25 yr.old Fireplace and Mantle that needed updating. The owner Mr. Ronald Zisko is as knowledgeable & creative as a professional can be. Not only did He and his company update and repair my Fireplace, they did it for an extremely reasonable price. He and his staff also designed and built a one of a kind Beautiful Mantle. I can't say enough about how pleased I am, and suggest anyone looking for anything related to Fireplace and accessories use East Coast as your one and only go to company. Thank you for your excellent services. read more

I purchased a fireplace from them and it stopped working 6 month after the purchase while still under the 1 year parts and labor warranty, but East Coast Fireplace refused to service or repair it (it had a defective valve). I even called the product manufacturer who agreed that the local dealer should have serviced it. You are better off buying somewhere else where they will honor the warranty. read more

I been looking awhile for replacement logs for my vent free fireplace. I called them since they have installed them years ago. They stated my logs were 'll longer available and I would have to upgrade potentially to a new set with burners for $1200 but they wanted to measure to make sure they would fit. When they arrived they measured everything from stone to the hearth and the firebox, which I thought was strange. I waited a few days but they never called. I followed up with them a few days after and they stated sorry we don't have anything, you will need to replace the entire fireplace. I called to manufacturer to see if there was an alternative, only to find out they still can be ordered from one of their local distributors including East Coast Fireplace. So I asked is there an alternative, they provided another name so I called them and low and behold, they order them and for under $200. From this point on My business is going elsewhere. read more

East Coast tried to repair my gas fireplace 4 times, 4/11/2015 2/7/2017 12/29/2017 4/7/2018 Total charged me about $ 1,500 for the same problem by replacing pilot controller. It is broken again last week... :-( I also agree with others East Coast is very expensive. read more

I have to give a 1 star. I was extremely serious about getting a fireplace done. After visiting their store 3 times and almost finalizing what I needed they scheduled someone to come and take a look and take measurements. The expectation was that after that was done they would provide a final quote. The person did the measurements but no one contacted me after. Needless to say my business went elsewhere. read more

Just wanted to share my experience with East Cost Fireplace company. Our gas fireplace wasn't working properly and was turning off by itself. We called East Cost Fireplace and they sent a technician who did some services, replaced the switch on a wall and charged $270. The problem continued, so we called them again. Now technician came and replaced the pilot - another $220. The fireplace continued to turn itself off after 10-15 min of work. We called East Cost fireplace again and now technician came, ran a test while being on a phone with a vendor company and said the valve is bad. Now they charged us $275 for replacing of the valve. I told them that I feel this is unfair and that all the tests had to be done during the first visit, so we didn't have to replace all the parts. That fell into empty ears. Avoid them at all costs! read more

So I'm going to give this place mixed reviews for a variety of reasons. In reality its 2.5 out of 5 stars but I can only give 2 or 3 and since 3 is rated "A-OK" I will say its basically "ok". Read below for the details if interested. Nothing shady about this place, etc. from what I can tell.... but basically what it comes down to is bad (not poor) customer service that needs improvement. They did however deliver a quality product. My experience: Recently used them for a fireplace gas cleaning. It took multiple attempts to reach their customer service department who, frankly, wasnt very efficient in responding to my call, but was very quick to just book the service and provide details of what is involved in regular maintenance. I was at least pleased to get the impression they knew what they were doing and maybe the individual scheduling appointments was just having a hectic / busy day. At service, the technician arrived, cleaned the fireplace, and in general, did a very nice job. Thumbs up. However after he left (which was probably a little too quickly to try and run out the door before ensuring it fully works), we noticed a problem in that something electrical went wrong that had never happenned before (because our power had gone out and a circuit blew). We called to address the issue and it "needed to be discussed" before they would talk to us about it, The resolution was to send the technician back out. I however did not like the fact that we were initially dealing with a sales men who tried to blame us for doing something wrong when we were just calling for a regular maintenace checkup and after the checkup the fireplace didnt work (whereas it worked perfectly fine prior to the servicing). We should have been dealing with the service department, store manager, etc. Technician came back out, was once again very professional, looked things over and concluded there was definitely something wrong electrically but he wasnt sure what and that an electrician would have to review it. So back to calling the home office. After some more debate, they agreed to send an electrician out to review. Electrician did an excellent job, figured out that something went wrong (clearly after the maintenace but didnt say why/how), and promptly fixed it. Thumbs up to the electrician. However then they tried to charge us for the service after having previously agreed that they wouldn't unless major work was needed. In the end though they held to their end of the bargain... just it wasnt a very pleasant experience... but we do realize that sometimes mistakes happen and hopefully that was just the case in the first technician doing something accidentally that caused a problem. At least now everything works and is back to normal. Its unfortunate they had to make 3 service calls but because they did (and despite the bad customer service), next time we have a problem or require service I will still give them an opportunity to earn more of our business. This could work out for them in the end anyway because we are considering changing the fireplace mantle, stone, etc. and I really know of no other place to go than East Coast. read more

Where to begin... First let me give a summary by saying that I highly recommend you NOT using this place for anything. I realize that options are limited in this area, but do try elsewhere first if you can. This place has taken me on a 3-month long ride of poor customer service, lost deliveries, lame excuses, and questionable pricing. See below for the elongated version, but, in summary, this place has been a total nightmare. My girlfiend and I have been renovating our first home since June 2014. Part of the renovation was to convert from propane to natural gas, so after we did I started reaching out to fireplace companies in the area to do a simple fireplace conversion. East Coast Fireplace (ECF) said all I had to do was order a conversion kit and have it installed, not a big deal. Ordered the parts through them and had to pay up front ~$100. Ok, a little reluctant but I went with it. Well, the parts were supposed to take a week to come in, ended up taking 6 weeks. Everytime I called there was some odd excuse: "We don't know what's going on, but we will check", "The delivery truck was held up because of snow", "the parts came in but they are the wrong parts", and (my personal favorite) "the parts were delivered but we can't seem to locate them in the warehouse". Are you kidding me?! Finally the parts arrived and we scheduled an install. The serviceman was friendly, and knowledgable, which was finally a breath of fresh air dealing with this place. After tinkering with the fireplace for about 15 minutes, he informed me that I would be better off to just buy a new valve which would cost about $100. He said that ECF would refund me on the parts he couldn't use and that it would be a simple thing... "can have it done next week". I tipped the guy, called ECF a couple of days later and they told me if would be ~$400 to change the valve! I explained that I was told the valve was only $100, so I wanted a detailed breakdown of the charges, and the customer service rep TINA sent me an email that just have the price listed on a document. No breakdown of charges, no details, just proof that these customer service folks have ZERO idea what they are doing. I called a local guy and asked if he could do the work, and after checking it out, he said no problem. He tried to order the parts but was having lots of problems. He said the parts were ordered, but lost at the warehouse... When I asked who he was ordering from I should not have been surprised to hear that it was from ECF!!! He informed me that ECF told him it would be at least one month to order the new valve. I immediately called ECF and stated that I was done with them, and I wanted my money back for the parts that I had ordered which the serviceman had taken back with him. I was transferred to the manager, a woman whos name I don't recall, and was immediately confronted with nasty ignorance. I tried calmly explaining the situation, and why I was upset about the situation. I said I just want my money back. The manager was defensive and unwilling to converse. Everytime I tried speaking, she would talk over me and it was clear to me that I was speaking to deaf ears. She refused the refund, so I kindly told her to engage in sexual intercourse with herself, and hung up the phone. I have never been screwed around more by any other company. I will never, ever, use this company for anything, nor will I ever refer someone their way. I hope this place goes out of business so it can never waste another honest persons time again. Burn in hell East Coast Fireplace (pun intended). read more

We had been looking to refresh our family room for some time and finally got around to researching businesses that could do the work. We wanted to replace our wood burning fireplace with a gas fireplace, a stone surround and a mantel with matching custom cabinets. Our neighbors suggested East Coast Fireplace as they were very pleased with the job they did for them and that they had the capability to meet our needs. To say the least, they really knocked the ball out of the park for us. The room is a beautiful WOW now! The salesman Dave was a real pleasure to work with. We took our time as we really wanted everything to come out just right. Dave was super patient with us and created a design that was beautiful and practical. This helped to confirm the work we wanted and raised our confidence in what they would do. He helped us pick the right fireplace, an energy efficient model, and the stone that would best match the room. He also helped us design the cabinets and provided stain samples so we knew everything would match: flooring, curtains, and existing furniture. Dave did a good job communicating time frames up front and keeping us in the loop along the way. All reasonable and everything moved along on schedule. The old fireplace came out immediately before the new one was to be installed. As the new fireplace and stone were installed the cabinets were being built. We visited the workshop to see the woodworking progress and confirm details. Almost immediately after the fireplace and stone were completed they came in to install the cabinets and finishing touches. The whole process went super smoothly. We are extremely happy with the results. We can now say from first-hand experience that if you are looking for someone to replace your fireplace, install stone, or build custom cabinets that East Coast Fireplace can do a great job and do it beautifully. read more

After doing all the usual research, we chose East Coast FP to install a new woodburning fireplace to replace an older drafty insert we had in our home. The best thing I can say about ECFP is that they did exactly what they said they would, when they said they would do it. They were clear upfront about the costs and contract. No shady hard sell or pressure. We were advised at every stage on the progress of our job. The installers who came to the house were courteous and professional. We also had a custom color we needed to match for the mantel, and they made this happen too. Overall, a very good customer service experience. No hesitation in recommending them to others. Thanks ECFP for a job very well done! read more

Called and called to get a job scheduled. No where NEAR as responsive as when you receive an invoice. WOW!

We had our fireplace changed from log burning to gas years ago from East Coast Fireplace with no problem. We have enjoyed it for years. It wasn't working so I called the service department. They were very friendly and set up an appt, they even suggested something that may fix it. It didn't work, but when the gentleman came out he did an excellent job, fixing it while explaining why it was not lightning and how we can do maintenance to keep it working. He also repaired one of our logs that were broken. He was very friendly and answered all of our questions. We were very pleased. read more

This place has extremely poor service. I waited three weeks for an appointment. They gave me a 4 hour window for my appointment time. They called my husband three times to confirm. I took the afternoon off from work for this appointment. They did not show up. They did not care that I wasted an entire day waiting for them the best they could do is give me another appointment two weeks out . Poor service do not use them . read more

Terrible place with a written clause on the bottom of their contract that they can change the price upon installation and price will be adjusted. Jan 2012 I entered into a detailed contract with a picture, written dimensions and detailed description. I gave East Coast Fireplace/Installations fifty percent of the job. In May 2012 still was waiting for the job to begin and was told they are increasing the price by an additional three thousand dollars! After much aggravation, we finally got our money back and went with a bbb accredited competitor for less than east coasts original price. Horrible place. read more

Worst company ever! The glass doors were loose and they forgot to put in a screw.. the guy who installed it did a half ass job and didn't care. The frame did not fit properly after it was installed to which they said it needs to be grouted and he left.. little did we know that the masonry work was at our expense! They completed the job 80% and the rest was left up to us. And after voicing our complaints they did nothing to rectify the the issue. read more

Called and scheduled a cleaning - first opening was just a week before Christmas- no problem! But when the man showed up he said he was a gas fireplace technician/cleaner only- not the standard wood-burning type of guy. Now they say they cannot come back to clean the fireplace until Dec. 30. Well, so much for Christmas! The mix up was not our fault and their lack of a quick solution is just bad business. I will not be using their services again. read more

East coast fireplace/pools I was leary but gave them a try. When they were on rt 18 in eastbrunswick they had quite a few bad reviews. The guys that put up the pool were very nice but I should have really watched them. They dropped a plastic strip in the sand and didn't see it and put the pool up over it. My grandson saw it while he was swimming. I called them up they came and looked at it and a guy came back a day later to try and get it out. The only prob was at first they told me they would have some way to save the water 7500 gal. He showed up and said they had no way to save it. I had to pump out all the water with his pump. Luckily the plastic piece was near the edge. He came and had no way to reach down and over to grab it. I had to give him my tool to pick it up. We retrieved it and put everything back together. I refilled it an so far it's ok. It's a miracle it didn't cut the liner. It's funny but when I called my lawyer he said he also had a problem with them. They did pay for me to refill the pool. I was informed the they no longer do pool installs. Be careful watch them close read more

We got our gas fireplace from them a couple years ago. They converted it from log to gas and did a great job. Very professional and no problems at all. We love it. No issues, just good quality and good service! read more

Don't ever call this company for any reason, their service is absolutely horrible. Had a service appointment on a Thursday evening to fix a gas fireplace, the service guy never even showed up and there was no phone call explaining that they would have to reschedule. They called back the next morning saying they could send someone out on Saturday. Saturday comes, and the same thing happens, no one shows up during the scheduled time, no phone call made to me to say they would be late or are busy. I call up asking what is happening, they assure me that someone would come out. Waiting all day on a weekend for nothing and during the coldest time of the year when a working fireplace would be nice to have. Horrible company. read more

Had service today on my fireplace and bolivar came he was professional and honest really appreciate the fine service I recieved

This review is for their Pool Installation business, which East Coast brags about doing for 40+ years. The above ground pool was installed as contracted, it's just the quality of the work that leaves a lot to be desired. From the scheduling to the completion, it has been a horrible experience. Dates change constantly. You arrange to take a day off from work to oversee the install and they don't show up. After it is finally in the ground, be ready to do the bulk of the dirt fill-in yourself. To save time they use a bobcat to push the dirt around, instead of doing it by hand and rakes, the bobcat does more damage to your lawn and yard than good. You will be displeased with the results and thus spend numerous hours raking to correct their flaws. Do yourself a favor and find someone else. Don't be fooled by the old-mans nice talk, he may of done ok installs in the past but now it's all about the money. read more