We've been customers of Arctic Air Conditioning since 2017 and have always enjoyed excellent…read moreservice. We have our HVAC systems serviced every 6 months, and various services during the past 9years. Yesterday's technician, Victoria R, was extremely thorough and gave a detailed explanation of the items noted on the Home Health Report. She was respectful of my home (wore booties & cleaned up debris), friendly & courteous. Also, my husband & I were impressed that Arctic Air hired a female technician; more companies should follow your lead!

New AC unit out in 2024 Dec. Could not turn on unit when we…read morewent to use it 1st time in summer once we finally got an apt for them to come the unit barely called the house. This year same thing went to use unit today nothing... After 3 calls the earliest they can get here is Sunday! This is a brand new unit. I'm so sorry we used this company and do not recommend to anyone

We reached out for service in the morning because our thermostat dropped working. They were able…read moreto provide service the same day. It was during a heat wave so to have a same day call was fantastic. Add to that, they were courteous and the communication was ongoing throughout the day. Highly recommended!!!

I was completely satisfied with the service Andrei provided. He was very professional, honest and…read moreforthright. He was able to diagnose and fix the issues we had with our ac units when the company who installed them would not. I highly recommend his services.

I hadn't been to the Parlor since 2004!!- I have 2 previous tattoos done here & wanted my newest…read moreimage to come from here as well. I didn't remember Mr. Paul Nolin from 22 years ago, but I will NEVER 4get him NOW!!! Paul did an AMAZING JOB ON MY LATEST TATTOO!! Thank you Paul & I will send a pic of my personal - pinky- ring when I see my Dad again in early August!

Chris was easy to deal with and very professional, he was polite and took time to listen. we had…read moreput in for quote on a replacement HVAC UNIT and we had heard lots of horror stories with the big intallers with questionable quotation and other practices. He also followed back on many questions and installed the unit with the utmost care

Recently I needed to replace my furnace and I called Biles Electric they were knowledgeable…read more, Personable and Professional . Most of all they were trustworthy I felt like I was in Good Hands and I will Definitely call them again

I would not recommend to use them. If they do a repair and replace something and it is faulty they…read moredo not stand by their work. I had a light fixture they replaced be defective . When I called them I was told I have to pay for the service call when they come to replace it. That is absurd!! They put in a defected item, they should stand by it. Horrible customer service. I would not recommend them !!!

Waited days for proposal. Time of the essence. Never provided. Admittedly minor faucet install so…read moreultimately Denny must decided not worth his time. But here's a suggestion: don't agree to do a job provide a proposal by a date certain and then just ignore two or three follow up emails as a potential customer's time runs out. Pretty simple. We move on. Actually worked out better - found a far more reliable, friendly local plumber who was responsive and charged me $200 less. I should have known Service Tech wasn't reliable when they - well Denny, just threw out a nearly $600 flat quote to install one simple bathroom faucet...without ever seeing the job. I asked if he wanted the model number for the faucet. No need for that when he had no intent to follow through. Makes me wonder about all the other positive reviews. Maybe they were customers who paid for more expensive jobs. What a shame I just had a faucet.

Dennis did a great job! On time, courteous, and efficient. I would how him again next time I have…read morean issue.

Sloppy installation!! Flex duct on supply side popped off duct tie not secured properly !! Air gaps…read morethroughout run, and supply grill on first floor placed toward the floor ?? Supply grills should be installed in ceiling area and return side inlet cut into filter track?? Once again very sloppy poor installation constantly having to go back and correct poor work. Would not recommend this company

Excellent service good price. Had the whole air and heating units replaced after a 15 year old…read moreunit started going bad. Had it up and running in a few hours.

After getting an estimate from another company, I decided to shop around for a 2nd opinion/quote…read more I called Master Touch Home Service and spoke to Hovannes, the CEO. He came over the same day and took time to listen to the issues that I was having with my air-conditioning system. He looked over my system and presented me with a good/fair price, which I was even able to negotiate down a little. I found Hovannes and his crew to ne professional, patient, and thorough. I ended up getting a new air conditioning system and furnace. I'm extremely pleased with their workmanship and would highly recommend them!

Switched out original builder grade thermostats on two floors to provided new Ecobee smart units…read more The Master Touch Home Service was prompt to respond and provided excellent communication through texts and phones. My Tech arrived on time and described what was giving to be done. He even needed to pull new wiring from the units to the thermostats and thankfully he had attractive base plates to mount the Ecobees on the wall, as the hole left from removal was too large. He then worked with me on my app. I am planning to use Master Touch for some electrical work and I will hire them for spring and fall HVAC servicing. I highly recommend this independently owned professional company.

Our 25-year old HVAC system was hanging on out of sheer loyalty... but the time had come to bite…read morethe bullet and purchase a new central air system. For those of you that have not priced these things out before, quite a bit has changed over time...like the cost! Also, technology has moved on as well, so it's virtually impossible to replace "just the condenser" without all the additional furnace components...they simply won't work together. We called several HVAC contractors...one of them being the large energy company we all know in this area. They came in and did their inspection and were very professional. But their price was 50% higher than the local competition. Yes you read that right!! I wasn't concerned about the "big guys" doing it right, since they are our current utility firm and we have appliance contracts through them. But in light of these tough economic times, I really wanted to give it to a small business. I just wasn't sure how well they would stand behind their work and whether they would do it right the first time. I did research and found two other options. The one that really stood out was AAA Comfort Air in Cream Ridge, NJ. They had over 95 five-star reviews, and although anyone can fake a review, I still felt compelled to do my due diligence. I set an appointment for Emil (the owner) to come in and assess the situation. He was professional, took his shoes off before entering (not at our request), and clearly laid out what was needed and NOT what was most expensive. As a matter of fact, he recommended options that were less expensive vs. those that would simply feed his wallet without added benefit to us. His demeanor was polite, knowledgeable, and he took the time (over 1-hour) to really explain everything without pushing for the sale. Additionally, there are some unique challenges in our home that require minimal dust due to some family health issues and he offered to put up plastic to separate the rooms to ensure a clean work environment. Well, much to my surprise, Emil, came back with an estimate that was truly outstanding vs. simply "competitive". Likewise, his firm provides a 3-year parts and labor warranty (not an option...he just provides it) along with the condenser manufacturer's 10-year. The others only offered 1-year.... that in of itself really resonated with me! We decided to move forward, and I have to say, we made the right decision. Emil and his team were outstanding. They arrived on time, ready to go, and their work was outstanding. Everything was done in one day, with a clean install and a fully working system. Look, HVAC replacement won't make your home look nicer, but it surely is important. No one wants to spend that kind of money unless they have to. Emil and his team were not only very competitive, but they delivered on their promises and were very customer focused. If you are seriously considering a project like this, you need to consider AAA Comfort air. They deliver on their promises and care about their customers. They go above and beyond and deliver with an eye towards balancing price with efficiency. We highly recommend them and you should absolutely include them in your decision-making process. They truly are "AAA".

Emil was very professional and answered all my questions. He installed a new unit for me and I…read morecouldn't be happier. When no one else answered the call Emil came through. Highly Recommend

Frank Alvarez & Sons came to my house to inspect my kitchen and look at the job before giving me a…read morequote to install a new sink. Despite doing this pre-job site visit, the technicians arrived, disconnected my old Kohler sink, threw it on the curb, and ONLY THEN realized the new off-the-shelf name-brand sink didn't fit. They completely failed to measure during their initial inspection.To make matters worse, they charged me $300 just to reinstall my old sink due to their own mistake, and then aggressively tried to pressure me into signing a "completed work" form for a botched job, which I refused to sign. I paid my full invoice ($700 total--$400 for valves that were actually installed, and the $300 sink fee) under protest just to get them out of my house.Management refused to refund the $300 labor charge caused entirely by their own team's failure to verify dimensions. Beware of their pre-quotes; they do not actually measure, and you will be financially penalized for their errors. Update: Frank Alvarez has since issued a full refund for the money owed. I appreciate that he took care of this and resolved the issue. The matter is now closed

I had my washer and dryer being installed and was showed that I needed an upgrade on the drain. I…read morecalled Frank Alvarez & Sons . They took my number scheduled me next day appointment. The 2 men they sent over Derrick and Lucas was so amazing. They knew exactly what was needed got right on it and I could not have been any happier. They explained what they were doing and finished the job. The professionalism was 100% off the charts. I have recommended Frank Alvarez & Sons to my association. Thank you, Derrick and Lucas.