I have gotten two heating/AC systems from Alpine. Alpine is a well-run family-owned business that stands by their products and is great to deal with. Everyone there is professional, knowledgeable, and friendly. You always talk to a person when you call. Their prices are clearly stated and affordable. I hope to work with them for many years to come. read more

It took Apline over a month to tell me that they wouldn't do my job. I contacted alpine for mini split system installation and several calls and several weeks later, they sent someone to look at the job, a very simple installation of one outdoor unit with two interior air handlers. Easy. After two more weeks wasted and no estimate I finally called again , they tell me that they 'don't have the bandwidth' to do the job. Thanks for wasting weeks of my time. And that miserable SOB that answers the phone is in the wrong job. This guy should not be dealing with customers. He has a terrible attitude. If you want to tie yourself to a company that doesn't give a crap, Alpine are your guys. read more

We have been Alpine customers since the 1990s. Their service and sales have been excellent and I can't say a bad word about them. I highly recommend Alpine. read more

I've been an Alpine customer since 1975. Alpine is a remarkable example of a small business model (regardless of industry) that other businesses would be smart to emulate. It's astounding, how they continue to flourish given accelerated market threats, market opportunities and government regulations. They also figured out how to stay more than relevant even with rapidly changing technologies, suppliers and price, along with the active consolidation of small companies by the behemoths (e.g. public utilities, big-box). Their secret sauce is their founding principles of authentic commitment to customer's perceived value and continuing to grow/train their exceptional technical service folks. Congratulations on achieving and sustaining your founding vision. Well done! --------------------------My Alpine History---------------------------- I moved to NJ in 1975 and began an immediate search for the best services providers (e.g. MDs, HVACs, Auto Mechanics). I have extremely high standards in terms of quality, price, customer focus and ethics. Furthermore, because of my professional background as a senior consultant for IBM, I am very detailed and fact oriented. All houses in my development had been built around 1960 with ducts for forced-air heating only. I brought 3 specialist contractors to evaluate installing AC using the existing ducts. Art Staloff (the owner of Alpine Refrigeration, founded 1972) was the only contractor whose assessment seemed credible and reasonably priced and then proved to be absolutely true. Over 49 years, I've exclusively used Alpine for all my HVAC needs and most recently a whole-house generator. I've also taken advantage of their well-priced and high-value pre-season service agreements Paul Raskas East Brunswick, NJ read more

They have installed three furnaces and two air conditioners in our triple-zoned property and have done a good job in each case. Their customer service is excellent and their technicians know what they are doing. All work was done promptly and their prices were competitive. I would definitely recommend them. Gerry C read more

Very great service, and very trustworthy. We had to change out our boiler entirely, but Alpine helped us disassemble good parts that still work from our old boiler and let us keep it so that it can be used for our second boiler, just incase that needs any future part replacements. Pricing is very good, and their service is very fast. read more

I can always rely on Alpine. They were very responsive when I needed my HVAC equipment replaced several years ago, and continue to provide excellent service to keep it running smoothly. read more

We are long time customers of Alpine. They replaced our furnace and our AC and added some duct work. Ever since then we have gotten service contracts yearly. They are neat, reliable professional and honest. I trust them and will continue to use them to service my furnace and AC. The price is fair. read more

Robin of Alpine Refrigeration responds to my previous update as follows: "Updated 10/7/21 in response to latest post: I am glad you seemed to have solved your problem. It would have been great if you called me or the office to report the findings, instead of trying to further disparage us on Yelp. It's too bad you didn't give us a 5 star review on Yelp back in April we came to your home (just 7 days after your very negative reviews) to fix your air conditioner within 12 hours." Let's address each of these points: "I am glad you seemed to have solved your problem." I had explained how to solve my problem (clear the pilot burner orifice) when I placed the very first request for service on my furnace. Where is my apology for the multiple false representations that were made and the abusive way I was treated during the interaction I described? Where's my refund for the worthless service call? My repair proves that I was 100% correct in all respects, and Alpine was 100% wrong. This can no longer be debated. "It would have been great if you called me or the office to report the findings, instead of trying to further disparage us on Yelp." My update was for the readers of my previous posts on Yelp so that they would have vital additional facts that proved my earlier representations were correct and Alpine's were not. Given the abusive manner in which I was addressed by the service manager in my last phone call with Alpine about this problem (after which I was hung up on), is it any surprise that I was not eager to call and further discuss this same issue? "It's too bad you didn't give us a 5 star review on Yelp back in April [when] we came to your home (just 7 days after your very negative reviews) to fix your air conditioner within 12 hours." This statement is both false and omits crucial information. I was forced to call Alpine for a warranty repair because the new air conditioner you had installed had failed, and furthermore, you did not fix it within 12 hours; that's simply false, as a check of your records will show. In fact, it took multiple visits to repair the defective unit you sold me and installed. Why would you expect me to leave a five-star review for a required warranty repair that took multiple visits to fix a defective air conditioner you sold and installed? The bottom line is that I had had a long and positive relationship with Alpine until they destroyed it with an absolutely abominable handling of an extremely simple service call and its follow-up (and, I repeat, Robin has always been polite and has attempted to be helpful). Alpine has still not apologized and acknowledged its grievous mistakes and misrepresentations, which are now indisputable, and I'm very disappointed in the owner for allowing this situation to get to this point when the path for making this right was clear -- and now is even clearer. read more

Alpine Refrigeration - The pilot burner orifice after I cleared it - Plumbing Near Me - South River, New Jersey

Great service, very professional and very thorough. I had my airconditioning coil and compressor installed by Alpine in 2016 and have been very pleased with it ever since. This is the first time I have had central air and I love it. Alpine maintains both, my airconditioning and heating system. It's easy to schedule an appointment and the technician shows up when scheduled. I highly recommend Alpine for maintaining your existing equipment or for the installation of new equipment. read more

They responded immediately to my service request. The technician was experienced, professional, and friendly. He diagnosed the problem in short order and suggested a couple of alternate solutions. Alpine is my go-to company for all things HVAC. read more

Very satisfied with the service and fair pricing. Technicians were pleasant and very knowledgeable. Replaced a 28 year old central A/C unit and new evaporator coils. read more

Been with Alpine for over thirty years. Always great, prompt, and accurate service. Will continue with them for as long as we own our house. These guys really know their stuff! read more

Alpine Refrigeration - Plumbing Near Me - South River, New Jersey

Alpine installed our new ac and heating units a few years ago. Great Service. Since then, we have been a customer of the their annual service contract and are very pleased with their services. Gary H read more

A friend of my wife had a recent flood in her basement from a leaking old hot water heater. This got me thinking that perhaps our almost fourteen year old hot water heater should be replaced prior to something unpleasant happening. I received a few estimates and decided to go with Alpine Refrigeration since they did such a good job in replacing my 23 year old Trane Air Conditioner this past summer. A new 40 gallon AO Smith Hot Water heater was installed yesterday and I could not be happier with how quickly the installation was completed. Erik and Jerry were true professionals. One of the things that I learned in researching hot water heaters is there is a difference in quality in hot water heaters that are sold in big box stores vs the same models sold by professional contractors. read more

Alpine Refrigeration - New neatly installed AO Smith 40 Gallon Hot Water heater - Plumbing Near Me - South River, New Jersey

My receipts from Alpine go back to 2009. I have made notes to myself each time- Whether Brian, Dan, or most recently Troy, I have always noted that these guys were curtious, thorough, really knew their stuff, cleaned up after themselves, and were overall a pleasure to work with. The prices were fair and I never have exprienced "sticker shock" when given a quote. I highly recommend them. Allen W in East Brunswick read more

We moved to New Jersey and needed to find a reliable Service Contract for our Heating and Cooling Systems. Our neighbor recommended Alpine Refrigeration and we have found their service to be most reliable and punctual. We recommend Alpine to other families as well. read more

Been with Alpine for years and they are the most reliable. I would recommend them always to anyone looking for service for your heating and/or air conditioning. Troy is a wonderful and knowledgeable technician. read more

Great service! I lost my A/C and called Alpine overnight. Early the next morning, Alpine arrived and completed an efficient, cost effective repair. I have a service contract with them which I have been extremely satisfied with. I highly recommended this HVAC company! read more

Alpine replaced our AC and Furnace last week and did a superb job. Communication with the company representatives has been clear and excellent. The installers explained the steps they took clearly during the installation and were responsive to questions. Follow up by the company has also been excellent. Highly recommended. read more

We have been an Alpine customer for many years. They have twice installed a furnace twice and an AC unit once. We also get a yearly maintenance contract with them. We have found them to be professional, reliable, honest and competent in their work. I trust them. Obviously we would not have remained their customer for so long if we didn't believe this. read more

Technician just completed my HAVAC spring (AC) service. Tech was thorough and professional. Alpine installed my Lenox Havac system about 7 years ago and it is running as good as new. PSE&G monthly efficiency repor shows my house as most efficient compared to similar home. Glad I purchased my HAVAC system from Alpine. read more

VERY DISAPPOINTED with ALPINE REFRIGERATION CO On a Wednesday in August a unit at my rental property experienced a central AC failure. The unit stopped working. I called Alpine Refrigeration and was told the blower motor needed replacing. I accepted the estimate. The AC motor was replaced at a cost of over $500 and the unit started working again. Within 48 hours, the unit froze up with ice built up on the pipe and inside the unit. SEE PHOTOS BELOW. I had a different repairman come to inspect the unit. This new repairman checked the refrigerant level and THE REFRIGERANT WAS LOW... a common cause of such freeze ups. He said the refrigerant level was obviously NOT checked by the Alpine repairman... and further stated the blower motor was possibly not the original problem and may have been replaced unnecessarily or that melting ice from a prior freeze may have entered the motor and damaged it. This repairman stated refrigerant levels should always be one of the first things checked on any AC service call. I contacted Alpine by email and discussed the problem and requested a partial refund of the bill, specifically a refund of the labor portion of the bill. They did not agree to that resolution and disagreed that the refrigerant should have been checked. Via email Alpine stated: "...the complaint was no AC. His original diagnosis was the blower motor and run capacitor. Once replaced, the unit was operating normally. There was never a complaint of freezing or warm air, which indicate a refrigerant leak..." I responded by email: "The refrigerant level was NOT checked by your technician.... There is no excuse for not checking the refrigerant level. In a follow up email the Alpine representative stated : "A motor failure is not magic and is a very clear item; bad bearings or winding problems are self-evident. Troy confirmed that the unit was up and ruining as soon as he made the repairs and all indications were that the system was working properly. The proper lines were cold and the system was cooling." I responded: "... checking the refrigerant is 'AC Repair 101.' Your repairman should have checked it. He failed to do so." THE BOTTOM LINE: It is stunning that Alpine would NOT admit that they should have checked the refrigerant level. Once Alpine's representative suggested that checking the refrigerant was not called for in this situation...I ended the communication as further discussion would have been pointless. read more

Alpine Refrigeration - Plumbing Near Me - South River, New Jersey

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Used annually for over 40 years through 4 heating and cooling systems having been replaced. No issues that would warrant a change of this contractor for almost 1/2 a century. Encouraged to review but no reason not too. read more

What do you call a company that's efficient, knowledgeable, friendly and on time? ALPINE. Peace of mind comes standard with their service. If you haven't used them before, you should. read more

I cant begin to express my disappointment. We used Alpine several years ago to install a new AC unit in our house. At that time they were very responsive. We've since moved to a new house and have been having inadequate cooling issues with one of our AC units. They were quick to send someone out to diagnose the problem in early July, recommending a baffle be installed to better channel the cooling to the upstairs Primary bedroom. I was promised an estimate in a few days. no estimate a week later. We contacted again - again no estimate and no date. Third time wasn't the charm. I guess the job was too small and not worth their time. They should have said as much. My husband has heart failure and cannot sleep in an 87 degree bedroom So he's spent half the summer in the downstairs guest room. Shame on this company. I wouldn't recommend them to anyone. It's now September. We might as well just wait until next year at this point. By the time we get someone out here again and then get the job scheduled, it will be Fall. read more

We are very happy with Alpine. We have been using them for years and just renewed our contract once again! They are very reliable.

Positive AC Service experience to share... I'll make this short... last year, after competitive comparisons, I had Alpine Refrigeration replace my upstairs unit. I was very happy with the service and fair price. Last week I got a new WiFi enabled downstairs thermostat... installed it myself, couldn't get power to it. AC is too important, so I called up Alpine...they were just here... within minutes of them being here, they got the new thermostat running, then gave me an AC health check and charged me the basic service call charge. I am pleased that that I can consider Alpine trustworthy. read more

These folks are the best! They come when you call them, they are easy to contact, they return calls quickly and they always show up for their appointments. We have been customers for the 25+ years we have lived in our home and they have serviced, replaced and worked on our heating and air conditioning units. Love working with them. They send the same person out to service for our annual contract so I never have to interrupt work to show them where things are and how to get to them, that is a huge bonus in my book! read more

My company has worked with Art and Brian at Alpine for several years. Let's face it, 99% of the time, when you need an HVAC guy, it is because there is a problem. And we have had our share of them! Heat doesn't work, AC isn't blowing cold air... Anything we are faced with, we just want it fixed ASAP! Brian (technician) is always prompt and punctual. He is very thorough in his research and assessment of the issue we are dealing with. Most recently, I had an issue at my house with our AC. The tech that came out, Jay, was fantastic. He explained the cause of the issue we were dealing with and how to avoid it in the future. Alpines fees are very reasonable for their high quality service. Thank you Art, Brian, and Jay for all of your help!! read more

My issue with Alpine isn't the service it's the woman who answers the phone to make appointments. I have dealt with this company a few times in the past and I always get the technician Brian who is phenomenal, trustworthy and professional. I recently called to get an appointment to have my AC repaired and the person answering the phone was RUDE AND UNPROFESSIONAL!!! I told her that I wanted the appointment with Brian and she refused to give me an appointment with him and wanted to give me who she wanted me to have. I explained that I have dealt with Brian before and as a single woman I feel safe with him coming into my home doing repairs and I never feel that he's trying to rip me off in addition he does excellent work. She again refused my request for Brian and I told her if I couldn't get him I wouldn't make the appointment and she said fine...so this woman preferred that the company lost a potential customer rather than schedule the appointment with the customer's preference. Wow Alpine you have yourself a winner receptionist... if Brian ever opens his own business he'll get all my business and that of everyone I know but until then if that woman is still there Alpine will never see me again!!!! read more

We have used Alpine several times over the past few years for AC issues, and they are always prompt, courteous and reasonable with pricing. Our most recent experience was on Saturday, when it was 96 degrees and expected to hit 100 on Sunday. Of course, that is when the AC goes out. We called Saturday night about 8pm, received a call back early Sunday, and by Sunday afternoon they had not only come to analyze the problem, but fixed it on the spot, all for a very reasonable cost. They are now our 'go to' HVAC company--when its time to replace our existing AC unit and/or furnace, they will be the first (and only) call I make. read more

Excellent service. I have had an annual contract with them ever since we bought out house in East Brunswick in 2015. Even the prior owners had been using them for several years. Very professional. In the recent summer, our motor of the Air Conditioner got burnt and it was extremely hot in the house. I called Alpine and their technician came over in a few hours. Further, after inspection, he immediately brought a new motor and replaced in just a few hours. thanks Sanjai T read more

I think this is too good not to share basic information like this. My water heater broke and turns out I needed a chimney liner, gas valves and two other additives according to the sub-contractors that work for my energy provider in NJ (I use the big one). This brought my bill to a whopping $3258. Luckily I went to work the Monday and complained to a fellow coworker about the situation. A former Alpine customer overheard me and told me to call the company he used a couple months ago Alpine Refrigeration. I spoke to the owner and got an estimate for $1435. Please note that the PSEG sub-contractors was going to charge me $1700 just to install the liner. Of course I immediately cancelled the energy provider and accepted these guys offer to do the install immediately to prevent any further damage to my basement area. They did the install, including adding two gas valves, added a connector to some PVC piping that is around my heater (this allows the pipe to be removed easily for inspection and changing the heater in the future), all that no extra charge. I saved almost $1726 going with this company over the other one, that is an incredible savings. FYI, the same installers as the energy provider work for our favorite home improvement giant and their price would only be about $100 cheaper off the price of the heater. Alpine also takes care of the permits, I have to pay those fees separate like the others. I get a better warrantee on the labor than the energy provide 2yrs compared to 1 yr. I did call other companies and got really high quotes just to replace my liner. I feel so lucky to have been told about Alpine. they did such a great Job too, Clean up was good, the two guys that came were incredibly pleasant. I have absolutely nothing to complain about. I would recommend this company this company at the drop of a hat. If they perform the service, contact them. read more

Excellent service. Technicians are very experienced and efficient. We have our annual service contract with them for the last few years, very professional. read more

Larry & Eric were professional and efficient. I was very happy with their work. Thank you for coming out quickly to restore our heat with a new furnace. Your knowledge and professionalism was appreciated. read more

Strange company, they came and gave me cost estimate that was very reasonable. However, in spite of repeated calls trying to schedule an appointment. They never return a phone call. read more

Our AC broke on a Sunday night during a heat wave. Less than 24 hours later it was fixed and serviced. They are prompt, professional and very skilled and knowledgeable. The office staff is polite and responsive. Turned out the unit, which they had installed 12 years ago, needed some parts and refrigerant, which had leaked. The technician even did a quick check of the furnace. Very pleased with their service. We wouldn't use anyone else. read more

I've been an Alpine customer since 1975. Alpine is a remarkable example of a small business model (regardless of industry) that other businesses would be smart to emulate. It's astounding, how they continue to flourish given accelerated market threats, market opportunities and government regulations. They also figured out how to stay more than relevant even with rapidly changing technologies, suppliers and price, along with the active consolidation of small companies by the behemoths (e.g. public utilities, big-box). Their secret sauce is their founding principles of authentic commitment to customer perceived value and continuing to grow/train their exceptional technical service folks. Congratulations on achieving and sustaining your founding vision. Well done! --------------------------My Alpine History------------------------------------------------ I moved to NJ in 1975 and began an immediate search for the best services providers (e.g. MDs, HVACs, Auto Mechanics). I have extremely high standards in terms of quality, price, customer focus and ethics. Furthermore, because of my professional background as a senior consultant for IBM, I am very detailed and fact oriented. All houses in my development had been built 15 years earlier with ducts for forced-air heating only. I brought 3 specialist contractors to evaluate installing AC using the existing ducts. Art Staloff (the owner of Alpine Refrigeration, founded 1972) was the only contractor whose assessment seemed credible and reasonably priced and then proved to be absolutely true. Over a 41 span, I've exclusively used Alpine for all my HVAC needs and most recently a whole-house generator. I've also taken advantage of their well-priced and high-value pre-season service agreements Paul Raskas East Brunswick, NJ read more

We've been customers of Alpine Refrigeration since we moved into our home 16 years ago. In addition to maintaining our 2 AC units, they have installed and maintain two humidifiers, high efficiency filters and an emergency generator. They are reliable and maintain the systems well - saving us money in the long run. Despite servicing a large part of NJ, they are family owned and managed - now on their 2nd generation. When our hot water heater started leaking on a Friday night, the owner gave me the name of his go-to plumber who was at our house immediately to prevent a flood, and installed a replacement the next day. Peace of mind. read more