We're really happy with the service we got from Tony at Lombardo's Heating and Air Conditioning…read more We're new to owning a home and still figuring things out, so having someone reliable and knowledgeable made a big difference. Tony was professional, straightforward, and easy to talk to. He explained everything clearly and gave us solid advice on how to avoid future issues. The price was very reasonable and they responded to our emergency call immediately. Tony was at our house within the hour, which was a huge relief. Overall, the experience was fast, smooth, and way less stressful than we expected.

Mr Lombardo returned my call quickly and came to my home on the same afternoon I made the call on…read moreof one of the hottest days of the season when my old AC unit failed for the last time. He assessed the situation, was knowledgeable and new exactly what system I needed, quoted a fair price and completed the job in record time! He is friendly, knowledgeable, fair and honest! That is so hard to come by these days!!! What a breath of fresh air!!! I highly recommend his services!! Karen Papanier

Absolute worst experience. Led me on for over two week and lacked responses. Claimed he could help…read moreme get the permits for the water heater knowing I had a deadline of July and texts me last minute to say he is unable to help us. Would not recommend, save your time.

Thought I had a venting problem in my drain pipes for my washing machine. wayer would back up in…read morethe washer after the final spin cycle. Dan removed the old pvc and installed new pipe with a secondary vent and check valve. When he found that the washer still wasn't draining properly he surmised that there was a partial blockage in the drain line. He removed the clean out trap cover and removed the clog. Unfortunately waste water got on our finished basement carpet when the blockage was removed. I realize these things happen and happy that the problem is resolved. Thanks Dan for a great job.

We had a Rheem HVAC system installed by Olson Air in October 2021 with 10 yr parts and 3 yr labor…read morewarranty. less than 3 yrs later, the AC broke down. Since the install, Olson Air has either sold or outsourced their business to Gold medal servicing. We called GM and they said that the part needed for the AC was on back order for ~ 6 weeks. The technician Dominic said that they would try and get it sooner from another supplier in perhaps 2 weeks. Its been over 2 weeks now and we've had to endure the sweltering 95+ degree heatwave with no central AC. we had to incur additional costs and put in at least 1000 bucks worth of wall AC units. if that's not bad enough, here's the part of real consternation and the reason for the ZERO star - I have kept calling GM to get an update on the part at least 6-7 times now. I've even offered to try and find the part myself if they would supply me with the part #. Everytime, the call goes to a national call center who then connects me with the local dispatch who has the same ridiculous answer for me - "I'll send an email". They state that they have no way to find the status of a part order, cant tell me what the part # is, cant patch me in to their supervisor (same response - I'll send an email to the supervisor and he'll get back to me when he has availability), or the technician. I asked if they can connect me with the technician - same answer - I'll send an email. I've asked for the technician to call me back at least twice and there's been nothing. I also contacted Kris Olsen, the owner of the Olson Air and have texted and left messages. Absolutely no follow up by anyone. The "No breakdown" gaurantee they have on their website is an absolute joke. They clearly dont stand behind their product or services. I understand systems can breakdown, but absolutely no follow up on the status or the part and no follow up from the technician or the supervisor is beyond ridiculous. I'm not sure how to proceed and how much longer to wait. I did find something that may be the right part but it costs several 100s of $$, but GM still hasnt confirmed the part that's needed or if they will install it if I buy it. If I go to another technician, it'll be several 100s of $$ to fix and this is supposed to be covered under warranty. I will be reporting both of these companies to the BBB. They have horrible service and dont stand behind their services or promises. I think GM is deprioritizing me b/c of the labor warranty. If i were a monthly subscriber to their service, I'm sure they would probably act much quicker. Needless to say, I would have gone to another company and perhaps with another system like Trane or Lennox. Stay away from Olson and GM. Kris Olson came off as being very local with a family run business but no follow up, responsibility or support on their services. Olson Air or Gold Medal - if you see this, have some integrity, stand behind your product and services, you need to contact me ASAP.

Super great fast service!! Jon went above and beyond our expectations! Would recommend to anyone…read moreneeding work done!

13 yrs ago, I purchased my home new and Ecks Air was hired by the builder to install the HVAC units…read morefor all the homes in the neighborhood. The first summer living here our air conditioning shut down and the owner from Ecks Air (Mark) came out and said the refrigerant was low and it just needed to be "charged up". This worked fine for the rest of the summer. The following summer our system shut down again and Ecks came out acting clueless and said the system is fine and just needs another charge. I learned later on that at this point Mark from Ecks Air definitely knew something was wrong and was taking the lazy, unethical route out of the situation. The same thing happened the third summer living here and I asked around and learned this is not normal so I asked the owner of Ecks (Mark) some difficult questions that he was not happy to answer. He finally said there must be a leak and unfortunately we're out of warranty at that point in time so he can't replace the unit and if we wanted to replace it, we would have to pay for it ourselves regardless that this was giving us a problem since the first year we moved in. He also said he was going to be a good guy and continue "charging up" the unit free of cost each summer until the day we replace the unit. This summer, which is our 13th year here, he comes out, charges up the unit, and tries to charge me for it. When I question why he's charging me since 10 yrs back he said he would continue "charging up" our unit until we replace it, he said he's been doing us a favor for long enough and it can't continue. I've also recently learned there are environmental safety guidelines against "charging up" a system on a regular basis and it's extremely unethical that Ecks Air was doing this all these years. This man is very unethical and I would never recommend using Ecks Air.

Air conditioning unit was working and I couldn't figure out how to troubleshoot it so I called…read morearound a couple places. Ecks could get there the fastest. Really nice guy. Explained to me everything he was doing/how he was analyzing the situation while he was doing it. Was able to solve the issue pretty quickly, probably took him 15-20 minutes. He also gave me some good maintenance tips regarding my AC unit and water heater. I don't know how much the other places would charge, but it seemed like Ecks was probably a better value as he charged about what the other people were going to charge just for the service stop. Anyway, I was pleased with the service, thought it was a good value, and will call him again if I need any HVAC repair/maintenance work done.

100% recommend! Technician Aaron came to check out our system in the apartment I live in-explained…read morewhat was needed and acted quickly to get the part needed. Today explained everything, waited to be sure all was functioning properly, cleaned up with little there was to clean. Aaron is very friendly, and knowledgeable. I know others have used this company in our complex and agree! Thanks again Aaron

100% recommend this company. I came home Sunday evening and my thermostat was stuck on 45. It was…read moresooooo cold. I waited all day yesterday from another company only to be told they would not be able to make it out. I called Best Heating last night and spoke to Aaron. I told him what the problem was and he was able to buy the part I needed and get to my house before 12 p.m. today. He also noticed another problem, left to get the part, and returned to fix it. He did an excellent job and after 2 days without heat, I am happy to say that both me and my house are warming up.

Thank you to the owner…read more Doug repaired our pipe, a very impressive young man. Responded quickly, solved our problem and were extremely professional. Highly recommend.

I had a leak under my sink and called Caballero and Sons plumbing. They told me my leak was coming…read morefrom my drain. He replaced my drain and a week later I noticed water dripping from my daughter's bathroom ceiling which is below the kitchen. I also had a huge leak bursting out of my pipes when we put anything down the drain! This leak in the bathroom was dripping out of the ceiling and bubbling up on my newly painted bathroom. (Thanks Caballero and son!) AM PM Plumbing was recommended by a friend. I called and they came out the next day. I was told my pipes under the sink weren't lined up correctly and weren't tightened as well! Not to mention the drain was loose! The young man who fixed my problem was the owner's son. Very nice young man, neat and fixed my leak immediately! Price was very reasonable too! I would definitely recommend them!

I recently had a few issues with my central air unit and I called three local HVAC companies for a…read morequote. My tenant called me a few hours later to say that he was so impressed with how courteous and professional Dennis from Atlantis was, and how distinguished he was from the other companies. When I compared the quotes of the other companies, they were the best priced too! I scheduled the installment of the new unit and was so impressed with the efficiency of the service and overall job done. I scheduled work to be done on my other rental property soon after and had the very same experience. I HIGHLY recommend Atlantis for those of you who, like me, didn't already have a HVAC/heating company that they trust. I signed up for their annual contract in both properties (also cheaper than other companies I obtained quotes from) and now have the peace of mind I have been searching for.

Wow so just my luck a lightening bolt blew up my AC at 3:30 the Eve of 4th of July...I called a…read morelocal guy a few towns away and he could fit me in Friday. I searched emergency repair and found Atlantis who answered on second ring and would call his repair guy who was still on the road for the day. He called at about 9 pm needed to grab dinner. We decided that the morning would be fine. He was here by 9 and I was running but 9:15 . Thanks so much to Mario and Tim...Great job Great tech...So Cool ...no pun intended...

Company that installed and maintained our HVAC went out of business. Contacted Iceman to take over…read moreservice a year ago. They have been out twice now. Prompt, pleasant service with minimal hassle. Price is comparable to what we paid previously. Didn't try to sell us any unnecessary upgrades. Asked for a quote on adding a humidifier. Provided multiple options and explained trade-offs of each. Need to save up for the humidifier but will definitely contact them when ready to proceed. Will continue to use them for maintenance and would definitely recommend.

We have used The Ice Man for all of our hvac needs for many years. Always great, honest, reliable…read moreand fairly priced service. Brian provided our springtime check and tuneup on three air conditioning zones today. He was courteous, professional, and explained all of his work today. We would not use any other hvac company.