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Lance Air Conditioning & Heating

2.5 (2 reviews)

Services - Lance Air Conditioning & Heating

HVAC installation or replacement

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Rich's Plumbing & Heating Services - Making sure it's not another can't but the 2019 inspection sticker. Pretty clean van though

Rich's Plumbing & Heating Services

(29 reviews)

I cannot in good conscience recommend them. I don't review often. However, they came out for a…read morebasic service call, charged a good amount. The plumber said 100% he knew what was wrong. Which we knew too the pipe was broken. It comes out that it was also the wrong size. They came out a second time a bigger charge and replaced the pipe. Ok great. He said it was good. Ran the washer 1 time it was all over the floor wet with water! Call them back out thinking maybe they honor their work. Nope. 2 guys came to my parents house and it was just my mother there and honestly I feel they tried to take advantage. First they didn't speak the language then when I got there I speak fluent Spanish and it was no issue. They explained they snaked the drain 25 feet as that wasn't done, and it was clear it needed to be done. My question immediately was why didn't the first guy do it? They finish saying it needs another 1100 dollars to fully fix it. And then try to charge 350, I ask what? They put me on the phone with the boss. Who I have to say the conversation never really got heated on either side. He said let me take this back and see what I can do. I fully understand if the first guy fully did the Job it would have taken longer and there would be a higher charge. He called my mother back as they were paying the bill I was only assisting, he took 40 off but added a service and processing (credit card fee). It came to 360 after paying 425 to "repair" it the first time. I called the guy, again he was polite and it didn't get heated. However I was told it was lint, to which it's a brand new washer, I challenged that. It was the pipe was wrong, then it was our fault we told the first guy it was snaked. I pushed back because it's the technicians responsibility to check, he said I sent 2 guys. I pushed back and said we didn't ask for 2 guys. He said it's a flat rate and would have been that much if he did it the first time. I knew I wasn't getting anywhere. I don't feel they honor their work and I don't like how the technicians/plumbers were with a woman feel they tried to bully her. And when I came it changed. Not a good experience or service at all. I also mentioned they had a lot of red flags, including their service vehicle having an expired inspection sticker on it. I was told, the van was in the shop by the tech, then the boss said it wasn't his true van and the van was in the shop. Well pictures below, this vans been in the shop for quite some time, yet looked freshly cleaned.

Highly recommend Rich's there quick honest and neat and reasonable and also finance I'll be sure…read moreto pass your number and call your for all our plumbing heating ac needs

Lance Air Conditioning & Heating - hvac - Updated May 2026

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