Update on my review from October 2024. As noted in the review PES replaced one of my furnace units and also installed w replacement AC systems. As noted in my original review ( I wish reviews allowed editing) the install was done professionally, the crew worked neatly, and it passed inspection no problem. This winter the new furnace operated with no issues. With this year's early heat waves the new units have been put to the test and then some. The unit that cools the upstairs portion of the house, that always struggled with our old unit, was sized perfectly and it has kept the temperature even when we hit close to 100 degrees. The other unit has worked perfectly as well, keeping the rest of the house comfortable without straining. Very pleased, to say the least. read more

Mr Boyle,please check with Liz,she knows all about my complaint.However if you would like to hear it from me I would be happy to speak with you.I have been dealing with this since September 4th.my name is Pat Tomasulo,28 Winthrop pl Hazlet.The tech was Lee Manges.I wrote a review,Liz stated she wished I would have called and not given a review,out of courtesy,I deleted it, she said give a chance to make it right.I dont want to disparage your company,I just want to be respected.We are seniors and on a fixed income.I feel I was stonewalled. Truly Pat Tomasulo read more

They installed a used capacitor. After 4 days of installation, I was not receiving cool air. Called another company to fix the problem. The other company discovered pro energy installed a use capacitor instead of new one. Upon canceling appointments I shared with them the discovery of used part, well they didn't deny it. Nor did they offer to refund my diagnostic charge. Don't use them. . read more

Pro Energy Solutions half-completed my HVAC install and then stopped showing up. It has been several days and I can't get a response or an update on what's going on. I've called and left messages several times and have emailed them. read more

Extremely disappointed, as they were recommended by someone I know. The technician (very nice and professional) came to check the AC system, and from there, I had to call the office for a diagnostics report, and all I got was an invoice telling me payment is due, and they are not doing anything else since my system is covered under insurance (instructed by the owner). The office staff was extremely unprofessional, and when I asked her for a diagnostic report, all she did was write an email--nothing else. She was extremely short and was hustling me for payment only. read more

Pro Energy Solutions - Plumbing Near Me - Morganville, New Jersey

Unit ( mini splits) has been problematic since install several years ago. always a leak, always "fixed" but always recurring....never resolved. now out of warranty. Costing almost $4000 to come out and repair AGAIN ... and despite a confirmed appointment (10-noon), now 4:30 pm on a Friday and no technician I would never recommend this company .... and it's not even my house but a relative's read more

They installed a heating system and never came back to finish the job. After numerous calls,no answer!!

Please make sure you check behind their installers! Every time they come to check out my system for something. It's always the installer did something wrong! And I have to pay for those mistakes!!! Never again! read more

it took a week to get an appointment. 2 days before the appointment I was notified by text that it was rescheduled one more day out, but at the same time. I waited today for the tech to show up (Air Conditioning system tune up). No one showed. I called and they said they canceled my appointment because I didn't confirm the re-schedule. Their voicemail notification said "if that's NOT ok (the reschedule), give us a call back" LOUSY CUSTOMER SERVICE. Wasted my time. read more

Pro Energy Solutions - Voicemail transcript telling me to call back only if the reschedule date was not acceptable - Plumbing Near Me - Morganville, New Jersey

They installed a new HVAC system in my condo in Feb 2018. I have maintained a service contract with them ever since A leak was recently detected in my system. The evapotato coil needs to be be replacef. Guess what? My warranty expired in Feb 2023 because the Pro Energy company never registered my unit with Rheem which would extend the warranty to 10 years ! I got a nice estimate for Mr. John Boyle Jr. for 6K. I emailed him twice to discuss it because I was told by his service man that this was covered under warranty apparantly not. I never heard back from John Boyle Jr. until yesterday when I called the company to cancel to renewal on my upcoming service contract Since I will no longer be using there services. read more

Had a bait and switch experience from last November (2023), I agreed to go with PES because the sales rep and included that I would be getting $1K back in rebates to install a new furnace and A/C. Installation went fairly smooth, I even bought the workers lunch because of the length of the job, but they skipped some things and had to come back when inspection failed. After installation, I had several questions about the products that the sales rep did reply to and helped ease my mind, but in hindsight, not sure that's the case (biggest concern: installed one product when quoted on another, but was told they were the exact same with just a different decal). Shortly thereafter the rebate paperwork was submitted and I heard nothing back until I called in January. When I called to ask about the status, I was told that it wasn't going to be $1K, but more like $400 and that it was in process. Again, nothing further until I reach out in March, when I was informed that the rebates had been approved. Again, nothing further until May when I called and a manager, John, actually called me back (first time PES made any contact effort). He said there was a glitch in the system and that he had released my rebates and a check would be on it's way...oh, and that it's not $400, but only $310. Yet again, no check received and nothing further from them until I reached back out at the end of June, the sales rep told me that a manager would be calling me back that day or the next. Guess what, never heard from them, called back again a couple of weeks later and was again told it was being escalated to a manager and provided me with the manager's, John Boyle, email address which I sent an email to. To date, 10 months after the installation, there has been no further contact made by PES, no check, and I'm not sure I can even trust the install job because of all of this and the fact that my initial concerns were so very easily dismissed. Personally, I would never use PES again. read more

Pro Energy Solutions installed a new Ruud air conditioner and furnace in my house recently! They were on time, professional and their work was high quality. I would recommend to anyone looking for a reliable HVAC company! read more

I couldn't recommend Pro Energy Solutions more! I'm a first-time home owner with no experience handling my HVAC. They took the time to not only tell me the problem, but explain to me how and why it happened. They walked me through my options with full transparency of the pros and cons of each. I got a second opinion and though they had similar recommendations, they only tried to sell me on the most expensive. Pro Energy Solutions gave me a great price and were able to get the work done quickly. If you're looking for a reliable, trust-worthy company, you've found it! Thank you so much Pro Energy Solutions for making this such a stress-free process!! I will absolutely be a repeat customer in the future! read more

Pro Energy HVAC is simply outstanding! Their service is top-notch, and their technicians are incredibly knowledgeable. From start to finish, their attention to detail and professionalism exceeded my expectations. I highly recommend Pro Energy HVAC for all your heating and cooling needs. Simply the best! VC Highland Mills read more

One of the most professional companies I have dealt with, from estimate, scheduling to work done. I have been had a great deal of work done by Pro Energy Solutions and always been satisfied. Lastly very good people standing behind there work! One of the most professional companies I have dealt with, from estimate, scheduling to work done. I have been had a great deal of work done by Pro Energy Solutions and always been satisfied. Lastly very good people standing behind there work! read more

Estimate which I received from Pro Energy Solutions, was more then doble , compare to other estimates I received for same job ,from other contractors . They are very xpensive. read more

100% a scam company. Took 10,000 of my money for a mini-split system, lied to me about delivery dates being in 1-2 weeks and now the product is on back order for who knows when. No one can help, managers never call back. They basically stole from me. read more

My family and I had such an incredible experience with pro energy solutions! I work from home and when the power went out unexpectedly, I received the utmost comfort and support from their team. From their attention to detail and care for my family's safety to their professionalism, punctuality, and problem solving to get to the bottom of my homes electrical issue, I could not be more pleased and impressed by pro energy solutions. They restored my power so quickly and I never had to miss a work meeting. Without a doubt, my family and I can depend on them for all our home electrical needs and more! read more

They installed five outdoor wall sconces on our back side and was able to do so without opening the Sheetrock on the inside. I decided to hire them because they were available to do the job right away so I do not need to wait three weeks like other electricians. They were friendly and professional. Their price was reasonable. Their company seems well established. read more

I will hire them a again and recommend them to everyone that satisfied they are on time didn't over charge

Two years ago my AC died and needed a new furnace. In that process I was made aware a New Jersey state program that paid for improved insulation in my house and provided favorable financing for higher efficiency equipment. Pro Energy did the insulation, their workers and workmanship was very good. I can also say that after the two years I notice a nice even temperature throughout the house and lower heating and AC bills. read more

Do not trust this company. They never finished the job. Attic insulation did not completed. They did not answered the call or emails. Very poor customer support. read more

Our new furnace has been working fabulously since being installed by your firm. Your crew was excellent! Knowledgeable, very organized and conspicuously clean in everything they did. We had you back briefly to update a small piece the township preferred slightly differently, and you took care of it immediately. I highly recommend your firm! Top shelf! Dr. & Mrs. J. Laski read more

Worst experience ever! I was told central AC installation would only take 2 days. Workers were here for 4 full days. 2 months later I'm still waiting for it to be completed! Plastering and sanding still need to be addressed and defective grill on outside unit still not replaced. I was told I did not have to remove items from attic, yet everything that was up there was tossed to the opposite end of the house, and some boxes were crushed. I found 3 cigarette butts in the attic after the installers left! Outside unit grill is defective, started rusting after the first rain storm. Still waiting for it to be replaced even though I called office numerous times. I was told Home Depot would get the proper permits only to find out after I contacted the town, was told permits were never gotten! Wires were cut in a wall thermostat and I had no heat they needed to send another team out to fix it. Had to call numerous times to get owners manuals for unit. JB NEVER returned my numerous phone calls. House was not left in the condition I was told it would be. Plaster dust was found on top of dining room hutch along with large pieces of plaster cut from ceiling. And finally, I was told I would have two years to pay for unit, but my Home Depot statement says I only have 6 months to pay it off interest free. read more

I got a quote for a new ac condenser and coil for $5500.00 on 5/6, called the sales rep Greg Roth today on 5/27...to let him know I will be moving forward with the project and wanted to leave a deposit to start it but he said they could not honor the quote because the original quote was given to me to "fill in a day" of work and now to do the work it would be $6339.30...$839.90 higher for no reason. Very deceptive practice. Very shady. read more

They did a great job fast and efficient installing my new furnace and ac unit.

I had to have the compresor replaced in less than 2 years. Cost $450.00, they were very professional though.

I needed an electrician to repair some outlets. They came quickly & did the job on the spot. Nicole read more

This was my first experience with Pro Energy. The guys showed up on time. The appointment was available when I needed it. They were clean in the house, gave me a full assessment, and didn't try to sell me anything like my old company. They have a new customer and will get my referrals. read more

Pro Energy Solutions I just want to give a great big thank you to John Boyle Sr and the Pro Energy Solutions team. For many years they have been servicing my furnace, install new water heater, etc. They always do a fantastic job! All their employees are top notice and excellent customer service. BUT let me tell you this, was traveling for work and out of area. Furnace went down and no heat. House dropped to 48 degrees. One call to them at 9 pm and they were at the house at 945 pm! They needed parts and were back at my house at 730 am. They are the definition of a great company! Thank you all and if you need any of their services you will not be disappointed!! read more

Run!!! Do NOT Walk! RUN!!! DO NOT USE THIS FIRM!!!! They will DESTROY your house. They will not finish the job! They do not return calls. They do not show up! Their work is terrible!!! NO Pride in their business! DO NOT USE THIS FIRM!! You can find better quality at a better price. Do not listen to the salesperson. It is ALL lies!! They promise big and show up small. I have been waiting since July for them to finish the installation that they started! JULY!!!!!!!! MONTHS!!! It has taken months since they started and it is still not complete!!! read more

I would give 5 stars but, communication trying to get a start date after payment wasn't handled well. I am happy I stayed with them, thanks to project manager Vincent Giordano. He was polite and and kept communications open. The install crew were polite and professional. They let me know when they finished and showed me the completed job, and answered all questions I had. When they left, the job area was cleaned and left my house the way it was. Overall, a great job guys. I would recommend Pro Energy. Like I said, I would have given 5 stars if not for the miscommunication early on! Keep up the great work, maybe next time you'll earn 5 stars! Thank you to everyone! ​ read more

My mother's boiler broke and a Rep from the company came to the house on a Monday and stated that they would be able to install a new boiler on Wednesday or Thursday the earliest. So for more then 4 days, she has been living in her home with out heat or hot water. Today is Thursday.. so I called to confirm they were coming for the install and I was told that they have been trying to get an emergency authorization from the town of Fishkill for 4 days. I called the town of Fishkill and got the authorization in 2 hours. Now I try to speak to the Manager John but he is not taking my call. My mother is still living with no heat or hot water!!!!! But they took my money the same day they came for an assessment!!!! I would NEVER deal with these people again. read more

If I can give one last advice - PICK ANOTHER COMPANY!!! save yourself the headaches. Well truthfully I would think twice maybe 3 times before hiring this company to do any type of work in your house. While it was not their fault that the product was faulty from factory. Every problem and interaction I have personally had with them has been horrible. (Heater is not keeping the water hot. If the temperatures are luke warm that is great) To start things off my heater was broken from the very beginning. We called twice within the first 3 month of it being installed & all they did was increase the heat to unsafe temperatures and basically tell us we had to deal with it. (Which we did for about 2 years) fast forward to now the problem has just grown exponentially. We contacted them had to pay a service fee for them to come and tell us that there were parts that were malfunctioning from the beginning. They needed to reach out to the HTP company manufacturer. They had supposedly been in contact with the manufacturer (calling them endlessly and sending emails left and right) whom we recently found out had shipped out all 4 parts that were broken but miraculously the parts kept on getting "lost" or not shipped or on back order - all excuses we have heard from proair. They tell us that they have spend tons of money and time trying to fix and repair our issue. When they haven't. Formally confirmed that they (PROENERGY) have just been feeding us lies. Both Billy & John whom they claim are great mechanics (maybe true maybe false - make your own opinions based on actions) Have done nothing but lie and give us the run around. They have had the go ahead to exchange the whole unit - which they chose not to do because they would not be getting reimbursed for that job - Per John. Truthfully there are many more interactions which have caused me to give this review. Feel free to reach out for the full story. read more

I called about 10 HVAC companies. 3 called me back, and said they were "booked for 4-6 weeks." The reason I was calling was because our Central air died. Finally, via Home Depot, I was connected to Pro Energy Solutions. Mike got here within a day to estimate the job. He gave me 4 options varying with price. I went with the whole enchilada as our oil burner was as old as the hills as was our AC. In 1 week, they came and and did a FABULOUS JOB! Totally professional, timely, clean, courteous and friendly! The price was also incredibly reasonable! They saved our dogs and us from the wicked heat in NJ! I have ZERO complaints and a hundred reasons why I'd recommend them! BTW, they came a LONG WAY to our house!!! Don't think twice! Young guys who know their stuff and impressed the hell out of this older guy! THANK YOU!!!!! read more

I called Pro Energy Solutions I spoke with the manager, bill he came out looked at the job two days later he sent two of his technicians over and had my air conditioner up and running very fast and I was very pleased they're not an expensive but they're good read more

Pro Energy Solutions - A job well done! - Plumbing Near Me - Morganville, New Jersey

BEWARE OF this Company, they had a man come over telling me that I needed a new unit, I believed him and was ready to Shell out $7,400. My daughter being incredulous sent a man over the same day, who with a flick of switch turned on my heat. I cannot tell you the bs. this man filled me with. I am an elderly woman and still having a problem with this firm trying to cancel my order, although I called them the same night to cancel. It wasn't enough to be fooled and lied to, now I can't seem to get them to cancel my order with Home Depot. read more

Just completed our mini split system install. Nothing but good things to say about Pro Energy Solutions. Carlos was the main installer and his day two crew were just as helpful and hard working. They were professional and spotless. They didn't leave any dust behind! I will definitely recommend this company. Happy we chose this company! read more

They are very covid correct in terms of ppe and contact distancing. They have worked with us to save existing equipment and they will be our number one choice for upcoming new equipment replacement since they have demonstrated competency and great knowledge of what RHEEM has to offer. Their work has been extremely timely with plenty of needed professional revisions to previous contractor shoddy installation techniques. Andy read more

Had some intricate electrical work done Chad and Kevin were professional and knowledgeable and I was completely satisfied when the job was completed. read more