Had my furnace serviced after a no heat call. The service tech arrived on time (same day as when I called) and gave me a solid assessment of the issue. He gave me a few options to fix my issue with a most cost effective option. What I appreciated was his willingness to let me watch his work. He walked me through his trouble shooting method. It ended up being a faulty gas valve, which is what I had concluded prior to him showing up. Of course there was a markup on the part but that's to be expected. It's a business and I know I was paying for the convenience of the repair done right and at that time. It took him 2 hours to do the job. This included bringing something to code that my installer (no longer available) had done via a shortcut. All in all, it was a great job that was professionally executed. And my technician was awesome! I highly recommend this company. Also, I believe they are still an independent company and not a subsidiary following a buy out. That's good! Oh, why not 5 stars? Well, I had hoped the invoice would have been below $1000. It's the cost of doing business and unfortunately I was not prepared to shop this one around. read more

Indoor Air installed a new Trane AC system for us and we used their annual check up service for years. During our most recent system check-up (2022) they replaced a small switch while they were performing the annual service. They charged $300 for the part plus labor (it took 2 minutes), on top of the $160 annual service charge. We later realized the unit was still under warranty yet Indoor Air charged us for the work. It took four conversations to get them to fix their problem and they acted as if they were doing us a favor. One week later they had to come back because system kept shutting off. Apparently the condenser pump wasn't working: would have been nice if they tested it as they should have during our annual checkup. We were quoted $418 to replace it. The pump plugs in and is readily available on Amazon and at Home Depot for $60. We were being overcharged. Won't use them again. read more

I highly recommend Indoor Air Technologies. I have been using them for over 3 years now and they are simply put, amazing. All of their office staff and their field techs are caring, responsive, intelligent, capable and will do everything to make the client happy. I have never had any HVAC vendors that were even close to the abilities of Indoor Air. In fact most other vendors were completely opposite to what I described above. Thank you Indoor Air! read more

Indoor Air installed new HVAC components a few years ago. The system itself is quite satisfactory. However it took me a very long time to realize that the company did NOT reconnect my whole house humidifier, and simply left a ball of loose wires under the new unit. When I finally contacted the company, they sent at no charge a technician out to reconnect the device, and it worked. However there was a broken part and the company offered to fix it at a fair price (around $111.00). I waited over 2 months for the company to perform the service, and contacted them by phone at least 4 times, but nothing happened and no explanation was given. I finally bought the part myself ($32). It was delivered the nex day and I installed it myself in about 15 minutes. Draw your own conclusions. read more

I I found Indoor Air Technologies from a Money Mailer ad. From my first phone contact to the completion of the work the service was outstanding. Cory, the technician assigned to my project was prompt, polite and kept me updated on every aspect of the work being done. I highly recommend this company! read more

We had our entire HVAC Unit replaced by these guys and am glad to report we could not be happier! Very professional Crew was sent to deal with the installation which included replacing of the Condensor Unit on the roof which was only accessible via a hatch in the hallway of our 2nd Floor Apt. Unit. Even with having to deal with a swap unit at warehouse issue that popped up these guys were in and out in a timely fashion almost a full hour sooner than expected and cleaned up entirely and performed there work in a least invasive manor. If you need serious work done call on these guys with Confidence! read more

Never ever work with this company. So rude and unprofessional. We called to complain they cut our compressor wire (upstair unit) while installing a new AC system to the unit downstairs. The guy (Joe?) who answered the call (not the technician who were on site) denied it right away and said it's def not them because we weren't there to see that. Really? Seriously? Then how will he know it's def not them when he was not there to see that???? Will any homeowner be next to the technician (at all time) when they install the AC unit? Our AC stopped working while Indoor Air installing the AC downstairs. When our technician came the next day, he found the wire was cut and as soon as he reconnected the wire back, it works again. They don't even deserve one star, too bad I can't make it zero star. read more

Great customer service and very professional staff. I needed a dryer vent cleaning at my condo. The service technician was exceptionally professional and friendly. He took photos of what it looked like before the work took place and gave great advice. You don't see this level of customer service often. read more

DECEPTION!! Call was made for no heat. Technician exclaimed there was a $97 diagnostic fee. I was charged twice for the diagnostic fee. So, I called and spoke with one of the owners (Muro) . He exclaimed that there was a $180 per hour fee for service in addition to the diagnostic fee. He gave me a break by only charging the second $97. I said if I would have known that you charge $180 per hour I would have sent him back. This means they can be at your house for any amount of time they want at $180 dollars per hour. That is also this one of the highest service costs in the industry. I explained this term 'diagnostic fee' is attracting customers by deception. Owner did not care. Must not know what diagnostic means! Pick any other HVAC you will be better off.. read more

My water heater was failing and I was concerned about needing a replacement when the COVID pandemic was at its peak in Mercer County. So I contacted Indoor Air and Dennis had someone here with a replacement water heater the next day. The technician was wearing a mask and gloves so I felt safe with him working in the house. Very pleasant and knowledgeable technicians with quality products. Indoor Air is a local family owned business that is my go to company for heating and AC and of course water heating. read more

Responded same day for a non emergency call. Gerry was on time, shared good info about our a/c and furnace and was very knowledgeable. I found them thru a FAcebook recommendation and it was a good one. I'll be happy to use them for future service needs and when the time comes to replace our units. read more

Called for a service appointment and the tech never showed up. I called the office and the receptionist kept telling me that she was on vacation last week and that the appointment was not in their system. To be fair she was not the person I spoke to when I made the appointment but, I really don't care that it's not her fault (just fix the problem). The only solution she could come up with is for me to make another appointment and miss another day of work. NO THANKS !!! I will find someone else. read more

We didn't have business with Indoor Air technologies, but our neighbor downstairs had them replaced their old AC unit last Thursday. Our AC compressor stop working right after their technician replaced the AC unit. What happen was, both hose and electrical wire for the compressor have to go thru the boiler room from the downstairs unit. Their technician just cut off our electrical wire for the compressor and never reconnect it. We end up have to request an AC services call and the technician found out our electrical wire being cut off. They reconnect it and next thing the compressor return to normal. I had reach out the owner of downstairs unit and found out Indoor air technologies had replaced their AC unit. I called them today, they first deny they have cut off any wire. Joe ask me if I were there to witness the technician cut the wire. Who is that dumb to let someone cut off the wire when you see it. Nor he didn't even find out from his technician if they ever cut off someone wire, and said to to my face that no one had cut off your wire. I would suggest no one should give them any business since they don't take any responsibility when it come to their business. Better be careful to give them to work on your HCAC system. read more

The best ever. Very professional. Very knowledgeable. Real experts on any and all HVAC matters. Value driven. High standards of service - family owned business that cares about doing a great job for its customers. I've been using them for many years for both small HVAC problems and our entire new system. Over the years they've installed our central air system, water heater, attic vent fans, and our boiler (we're in the general Hamilton Twp. area). I call no one else but Indoor Air Tech. Reliable service contracts too. Highly recommended - the best in the area by far. read more

I had always used another company for my HVAC service but I was disappointed with their new policy. I called Indoor Air because they were recommended by Mitsubishi for their mini split systems. I was very happy with the installation and the techs that came to my home. I needed a few units in another propriety and called them for the installation. They are prompt, professional and friendly. I now use them to service all of my properties. read more

I rarely give 5 stars for service people, but these guys deserve it. On-time service, knowledgeable techs, decent pricing rounds out this company for me. Used for AC and furnace maintenance last 2 years, job well done. read more

I had Indoor Air install a central AC unit and furnace at our rental property and a central AC unit at our residence in early 2016. First, I'm a bit obsessive about research and price quotes and spent many hours sitting with salespeople and getting quotes from seven different local providers: two small-scale, two mid-size and three large companies. The closest local competitor by staffing seemed to be Princeton Air. Indoor Air had such positive reviews on Angie's List, Yelp and Google that I asked Dennis how he was gaming the system, and he claimed that they had no dedicated staff for optimizing online reviews. The salesman for Princeton Air, by contrast, told me they hired someone in 2015 to manage their online presence, after I asked him why their negative reviews seemed to end about six months earlier, with significant negative reviews before. Indoor Air beat Princeton Air's prices by a surprisingly large margin, and five other vendors' pricing by a lesser but still significant amount, right off the bat, and after some back and forth negotiating (I'm very aggressive on price.), he came within 5% of the lowest bid, which was an individual installer with no support staff. I've been surprised by the following: 1) The women who answer the phone always remember who I am and are genuinely friendly and helpful. 2) The service people came out within two hours after I accidentally put a box on a pipe in the attic that drains the water from the AC unit, such that water started dripping through the ceiling. I was mad as hell at them and quite obnoxious, thinking this was their installation fault; they remained patient and professional; and after the tech guy showed me the box on the pipe, he very patiently explained how he'd remedy things at no charge, even as the steam continued to rise from my ears as I argued with him, and then he took care of it immediately, which made me a bit sheepish. 3) Yesterday, a tech came out to my house to look at a problem with a hot water heater that they didn't even install, fixed the problem and didn't charge me for it. (He had been out earlier for annual maintenance of the AC unit and was still in the area.) I tend to be skeptical about tradespeople until proven wrong, but Indoor Air consistently makes me trust their judgement, pricing and professionalism. They've done a couple of other little things for me like replace a thermostat, which required significant rewiring, and their pricing and professionalism in going the second mile without additional charges has been very impressive. read more

This is a wonderful company. Their service people, office staff, and everyone I've been in contact with is a pleasure to deal with. Pleasant, efficient, informative and honest. When they arrive for an appointment, they are always prompt and friendly and take their time in explaining seasonal maintenance. I can recommend them without reservation. Barbara Klein read more

I needed my HVAC replaced and asked 3 companies to provide estimates. Not only was Indoor Air the lowest bid but they also provided the highest efficiency units and include the cost and procurement of the permits in their estimate as well as filing the paperwork for PSEG rebates. They arrived in the AM when promised and completed the installation by mid afternoon. The two techs who did the work were meticulous and personable as well as knowledgeable and instructive. We could not be happier and we will recommend Indoor Air Technology whenever we can. read more

Indoor Air Technologies During the busiest time of the year my system stopped working. I contacted several companies (4) and the third to visit my home was the owner of Indoor Air Technologies, Sam. Sam is a gem. He explained my problem so that I fully understood, again he told me of his plan and again I fully under stood. Not only was Sam the most pleasant of everybody he also had the best price. When the others told me what they would do (easiest for them and most expensive for me) Sam suggested work-arounds to get the job done without a lot of sub-contractors. Indoor Air Technologies did everything from parts to permits to installation. XXX completed the work on schedule working well into the evening. After the job was done I had some questions and true to form the office staff was very knowledgeable and helpful. I highly recommend them; I would without hesitation use them again. read more