I called Mr Slattery last Monday, 9/14/2015 asking him fix a leaking seal on a toilet. He has worked at my house 2 other times in the last 3 years, and I have been very satisfied. He sent one of his employees whom I have never met. The job started out at $39.00. The employee disconnected the toilet, and found an issue he for which needed "to speak to Neil". After that discussion, he came back in an informed me the repair would be over $350.00. I felt my only choice was to have him continue, the toilet was disconnected with water leaking all over the bathroom.
Neil's employee was in there for over an hour, and emerged saying he needed to once again speak to his boss about the difficulty of the resolution. He did tell me Mr. Slattery was not happy with him that it was taking too long. He came back in, and informed me the repair cost would now be $525.00 plus dollars. Sign here. I felt that I had no choice since the bath was torn apart . Slattery had always been fair and thorough in the past and I was confident in his quality of work from past experience.
Slatterty's employee glued three or four rings of plastic together to fabricate a solution to the problem. I've found out from speaking to other people since, that there is a part that exists for probably $50.00 max at Home Depot that would have done the job in a fraction of the time. He finished and informed me that the "fix" needed to "cure" over night,and he would be back tomorrow to finish the repair. I was troubled by the fact that he said the "fix" might not work, but we'd know tomorrow. If it didn't work, he'd have to "rip it out" and replace it with the proper part that I had heard about. I was not comfortable that this unfinished job was already over $525.00, and the plumber didn't know if it was going to work.
Mr. Slattery's employee worked in the bathroom over 2 hours with the supply line disconnected. He knew the line was leaking and had to be sopping up the leaking water the whole time he was in there. He even said he was going to" cap it before he left, so there were no problems". As the was leaving, he told me he was going to the truck to get a cap to seal the disconnected water supply line. "We don't want any problems, now do we?" He closed the door to the bathroom and left.
The next morning, Tuesday, at 7:15 am, my wife called me out to the foyer to tell me there was water coming up throughout the wood flooring. To my horror, I looked in the bathroom and saw water all over the floor, NO CAP ON THE OPEN SUPPLY LINE, AND A SOPPING, DRENCHED SPONGE LEFT UNDER THE FEED.!!! I immediately called Mr. Slattery to inform him of the situation. He apologized profusely, but informed me that me was on his way to a huge construction job in Middletown, and was paying by the hour for a large piece of construction equipment. He would get back to me. I did tell him that the water had been leaking since 3:30 pm yesterday, and that the wood floor was already soaked and lifting. He told me to stop the flood of water by putting a catch pan under the supply line. The large plastic bowl filled up in 7 minutes.The shut off valve did not close it off completely. I went the the hardware store, and picked up a flexible piece of plastic hose which I attached to the feed line and directed the water down the sewer line.
I have heard nothing on Tuesday, Wednesday, Thursday through today, Sunday. NOTHING! I called his office Friday morning asking to leave a message. When the secretary asked who was calling, I identified myself and the address. There was silence for a moment, and she said "my ticket was on my desk for a few days, and now it was gone. Mr Slattery must have it."
That was Friday .....It is now Sunday.... I've heard nothing, nothing, nothing from Mr. Slattery... And there is now evidence of a mold smell coming from the bathroom where the disconnected toilet sits in the middle of the floor..
This is not the way Mr. Slattery should be treating a customer. read more
