fast and efficient, plus friendly service response with questions answered professionallyread more

I'm very happy I chose Central Jersey Masonry and Chimney for our factory fireplace replacement…read more We knew it was time replace our unit and upon inspection, owner Mike verified we had a rust issue that was far advanced than we feared. Fortunately it was his experience that steered us to a unit that was likely in stock and would prevent an extended back-order waiting period. Once the unit arrived, his team was immediately dispatched in full protective gear for the install. However, it was once the install was completed we realized we chose the right contractor. A small install hiccup brought Mike himself to our home at 8:00 at night to correct. THAT'S what you expect from a top caliber company. Something you really don't see in contractors these days. You won't go wrong with this crew!

Got custom fireplace doors for an original brick fireplace (I.e. non prefab, random size opening)…read more The results were great, measurements were right on, the finish was good and the welds looked professional. Packed well too. Sure, a big box store door would have been cheaper but then we wouldn't have been able to pick the size, finish material, handles etc. Plus this frame is THICK - all welded barstock, not a bit of sheet steel to be seen!

If you are going to install anything yourself or have someone other than their installer do this…read moreAVOID these people. We bought a ventless gas log set from them. I wanted to support a local business and had naïvely felt that they would stand behind what they sold so I did not mind paying the extra money. I would have been way better off buying it on Amazon or another site online! I already had the gas line so I just needed to replace the old log set. First of all, when my wife picked it up you must sign a waiver that says you have a total of 24 hours to inspect everything. Then they have a clause in the waiver that states it may need "FINE" tuning. They also claim they do not do the installation and support they have contractors that do it, but their website clearly states they do installs and service. I installed the unit and it would run for a minute and turn off. I went to the manufactures website and found out you cannot contact them or get support; you must contact the dealer you bought it from. I called to find out how to get it fixed under warranty. Now even though the website is covered with service and support options I was told they don't do the service or support I needed to call their contractor and schedule a service call. When you call the contractor it sends you back to Albers to schedule the service call ?????? Oh, and that is $300. The tech came out and found out the thermocouple was not near the pilot light, and he needed to take it all apart then move the pilot light and the thermocouple, so they got next to each other and aligned. I have a checkout sheet with the unit that states who built it and tested it, it all says it was all tested and passed. So, I called back again to see how I could get credit for the fixing the manufactures defect. I was now told that since they did not have to replace any parts it was not a manufactures defect in workmanship it was a "FINE TUNING" and therefore it was not covered, and I had to pay the $300 myself. So, I should not expect to pay over $2000 for a gas log set and then expect it to work out of the box. Imagine if you bought a fancy gas stove and one of the burns did not light so you called Maytag and they fixed it and handed you a bill for $300 tow day safter you bought it. Albers sees no problem with this. If I had just bought it from Amazon or another online vendor I could have packed it up and got another one that was manufactured correctly. Instead, it cost me extra to by it and then $300 extra to get it to work.

There are a few things you want when shopping for a fireplace. 1) Knowledgeable Sales people 2)…read moreGreat Price 3) Great service during and post purchase. With that said, Ember Fireplace was all those things and more. 1) Knowledgeable sales People - Keith and Martha are like no other. Ember fireplace was the 7th place we visited (because my husband is the type of person that needs to SEE EVERYTHING before making a decision) and there is a DISTINCT difference in knowledge that this pair has versus anyone else. They answered all of my husband's anal questions and were able to provide education above and beyond anyone else. When Keith come over our house for measurements, he help adjust our fireplace design to optimize the air flow and heat from our unit, we didn't get that type of feedback from anyone else when we showed them the design. Genius! 2) Great Price - Beat all other places we went to! 3) Great service during and post purchase - Martha kept us in the loop on timing of our delivery (which took a while from overseas). Keith was fantastic with the install, doing and redoing anything that wasn't perfect, adding stones and being patient with me and I angled them over and over. If you are in the market for a fireplace, and you want people that know what they are doing and are a pleasure to work with, this should be your first and only stop. I'm happy to be done with my fire place, but even happier about my experience with this team.

stay away!! this place is a complete scam! paid for service and product 7 months ago, in full, and…read morehave received nothing. no communication, no money back, no apology. we are suing.

So I'm going to give this place mixed reviews for a variety of reasons. In reality its 2.5 out of…read more5 stars but I can only give 2 or 3 and since 3 is rated "A-OK" I will say its basically "ok". Read below for the details if interested. Nothing shady about this place, etc. from what I can tell.... but basically what it comes down to is bad (not poor) customer service that needs improvement. They did however deliver a quality product. My experience: Recently used them for a fireplace gas cleaning. It took multiple attempts to reach their customer service department who, frankly, wasnt very efficient in responding to my call, but was very quick to just book the service and provide details of what is involved in regular maintenance. I was at least pleased to get the impression they knew what they were doing and maybe the individual scheduling appointments was just having a hectic / busy day. At service, the technician arrived, cleaned the fireplace, and in general, did a very nice job. Thumbs up. However after he left (which was probably a little too quickly to try and run out the door before ensuring it fully works), we noticed a problem in that something electrical went wrong that had never happenned before (because our power had gone out and a circuit blew). We called to address the issue and it "needed to be discussed" before they would talk to us about it, The resolution was to send the technician back out. I however did not like the fact that we were initially dealing with a sales men who tried to blame us for doing something wrong when we were just calling for a regular maintenace checkup and after the checkup the fireplace didnt work (whereas it worked perfectly fine prior to the servicing). We should have been dealing with the service department, store manager, etc. Technician came back out, was once again very professional, looked things over and concluded there was definitely something wrong electrically but he wasnt sure what and that an electrician would have to review it. So back to calling the home office. After some more debate, they agreed to send an electrician out to review. Electrician did an excellent job, figured out that something went wrong (clearly after the maintenace but didnt say why/how), and promptly fixed it. Thumbs up to the electrician. However then they tried to charge us for the service after having previously agreed that they wouldn't unless major work was needed. In the end though they held to their end of the bargain... just it wasnt a very pleasant experience... but we do realize that sometimes mistakes happen and hopefully that was just the case in the first technician doing something accidentally that caused a problem. At least now everything works and is back to normal. Its unfortunate they had to make 3 service calls but because they did (and despite the bad customer service), next time we have a problem or require service I will still give them an opportunity to earn more of our business. This could work out for them in the end anyway because we are considering changing the fireplace mantle, stone, etc. and I really know of no other place to go than East Coast.

Scammers! Quoted $266 to repair a "bad igniter". Then bumped it to $2200 upon arrival and didn't…read moreeven have the proper replacement. We called another company who replaced the igniter for $400. Stay away!

I just wanted to let anyone who needs their chimney cleaned or inspected to call…read more AA Chimney Service & Repair LLC They could have come and "cleaned" my fireplace and charged me the $105 and been gone but they checked it saw it was not in need of a cleaning and charged $35 for the inspection. An honest company

John and Scott had just provided vent cleaning service to my neighbor when I noticed Scott cleaning…read moreup the area where the lint debris fell (which my own last service provider didn't do). I immediately asked for their business card as the condo association's deadline was fast approaching for this requirement. Fortunately, they were able to add me on and completed both vent cleaning and chimney inspection. They were friendly, worked cleanly (John took his shoes off before entering my home without being asked) and separately but most impressively, went out of their way to help me determine whether I had issues with a bathroom ventilation fan. A+ for service and professionalism all-around.

I cannot speak highly enough of Central Jersey Fireplace, especially Matthew and Scott! From the…read moremoment they arrived, they were incredibly friendly, warm, sincere, and professional. They took the time to explain how my gas fireplace works and how to use it properly and efficiently. They truly went above and beyond. They carefully laid down tarps to protect my home and keep everything spotless while they worked, and when they were finished, my fireplace looked BRAND NEW! The difference was incredible. I would be remiss if I didn't mention their honesty. There was absolutely no attempt to upsell me or convince me that I needed anything unnecessary. Matthew and Scott were genuine, knowledgeable, honest, and just genuinely nice people to have in my home. I will always use Central Jersey Fireplace for any of my future fireplace needs. They have absolutely earned my trust and my business. Their service was truly outstanding from beginning to end, and I'm so grateful for the time, care, and genuine kindness they showed me. Thanks guys!!

I am to old to do the thing I could do at one time, our gas fireplace was not lighting and I was…read morenot able to get on my knees and get the job done and then I found these guy. Matt & Scott came over and cleaned up the fireplace were very neat answered question and were great. I hope I will not need them again but it is great to know they are there. Thank you guys, it was so nice to put the fireplace on when we had some cool nights

Have been browsing their catalogs for a few years now. Noticed an ad in the local paper that they…read moreopened this location close by. Had to stop in and check it out. Nice store located in the Shoppes at Old Bridge. Sort of a country store with a little bit of everything. Holiday decorations. Fireplace supplies. Uggs, food items. Like I said, A little bit of everything. The staff here all seem to be very nice and helpful. Went back a second time after I had an email special for 30% off my total purchase. That was the deciding factor in getting our new fireplace screen and tools. Very good deal. Looking around the store, I found many items that are reasonably priced. Some that weren't so reasonable. They carry a nice selection of peanuts here. Many flavors and there is a sampling table where you can try them out. I grabbed the sweet vidalia onion peanuts and can't stop eating them!! Be warned! Great little store to have around here and glad they made it this way!!!

I loved the selection for holiday gifts - and the staff is amazing! Emmanuel, Liz and Tyler -…read morethank you for being so kind and helpful. I will definitely be back!

These brothers are the best in the biz! It's been more than a year since they came to replace our…read morechimney flue, which they did in one day at half the price others had quoted. They also repointed the bricks, sealed the flashing, and waterproofed the chimney, which solved a long-recurring problem of rain pooling in the attic and leaking into our bedroom ceiling. Everything they fixed stayed fixed. Referred them to neighbors and friends. My only regret is not thanking them more effusively for their stellar work. You guys are the tops! Hope this review brings many new clients your way.

After having roof work done by a roof contractor I discovered a leak in my ceiling by the chimney…read morechase where it penetrates up and out the roof. Calling back the original roof contractor and informing them of the leak they said I needed to replace the siding of the house in the area of the chimney chase at the tune of $4000!! I then began calling other various contractors for this repair and was told all kinds of BS, from having to rebuild the chimney chase, having to wait as they were too busy, too cold (it was December) and told to wait until spring, etc. It was a bad leak and causing damage to my home not to mention the stress caused on me being at the mercy of contractors. So... I kept on searching contractors and came across Up On The Roof Chimney Sweep during I'm sure their busiest time of the year like everyone else's. However Up On The Roof Chimney Sweep promptly returned my call, took my information, promptly came to measure the chimney chase and came back with a reasonable price and did not take advantage of my situation! I scheduled the job with Up On The Roof Chimney Sweep and could not be happier with the quick prompt service and results that were received! It has been a full 2 months with some heavy gusty rains and no leak so this job was given the test of time! There is barely any worse feeling than being at the mercy of contractors when you have a situation that needs to be correctly fixed in a timely matter and not at a contractor's convenience. Up On The Roof Chimney Sweep not only fixed my chimney leak but relieved the awful stress on me from the start with their integrity, price, answering all my questions, and all the way to the finish product which looks great too! I highly recommend Up On The Roof Chimney Sweep and will definitely use again!!

Overcharges every time. $300 to light my pilot light? This is crazy especially when he did it…read morebefore the winter sesson when he changed $600 to check my fireplace.

He texted me back immediately and came to fix the problem in a week. He also explained everything…read morehe was doing step by step to me while servicing my fireplace. He fixed the problem and I will be calling him back in a regular basis from now on