The doctor who examined me yesterday (2/20/26) was THE BEST eye doctor I have ever seen…read more Gabby, one of his assistants was also very kind and professional. Thank you, Oakland location!

I've been a customer at this Rx Optical on Oakland Ave. in Kalamazoo for at least 18 years. I get…read moreannual check ups and have never missed a year. Yesterday I went in for an adjustment on new glasses I did not buy there this year, and was told that regardless of me being a regular patient/customer, they would Not adjust my glasses unless I paid a 35.00 fee. I wear progressive lenses and reading area is usually just a matter of adjusting how high or low the frames are sitting. I've had this adjustment done dozens of times with eyeglasses or lenses I have bought from them! The young lady, I think Melissa is her name (?), was pretty forceful telling me, No. She wouldn't do it because it was a lens issue and I didn't buy my lenses from them. So, I paid the 35.00 fee and "begged" her to try adjusting the fit. She said okay and if no improvement she would just refund my 35.00. Well, guess what? She fixed the issue but I told her they were the same. She said, "Fine. I'll give you a refund." End of discussion!! Ok. Bye. I will NEVER be back.

Awful Eye Practice that gets no business so they swapped most of their in person exams for virtual…read moreones and yet still has the audacity to enforce a late policy for the limited amount of in person appointments when no one else is scheduled and your lobby is a ghost town/daycare!! Hope the doctor's early lunch was worth losing a patient!!! Any place is preferable!!

my mom and I walked in together whom we both wear glasses, and we were not greeted as we walked…read morearound the whole store. As we were walking out, a Caucasian woman walked in the receptionist, stood up and greeted her.

Terrible service and bad attitudes abound at this location…read more I will not go back. No greeting, no smiles, no questions, just disrespect.

Horrible service…read more After spending thousands of dollars with this company for my family's eye care over the years, I will never go back there after today. I ordered new contacts and was told if they didn't work out, they would take back the contacts including the packages that were opened but unused. After waiting in the office for 30 minutes and listening to the assistant manager talk to customers about a vacation to DC, I finally asked for help again. Upon returning the contacts, the assistant manager advised that they won't take the opened but unused contacts back. It was a 90 day supply with 3 smaller packages inside and they refused to take the 2 smaller unopened packages back. The assistant manager was argumentative and arrogant. Upon leaving the store, the assistant manager very sarcastically said "Have a nice day". There are many, many other providers out there for eye care and my family will definitely be finding a new eye care provider. Do better RX Optical.

I've gone to Hiemstra's for at least five years for my eye examinations. Their eye doctors and…read moreexamination staff are very knowledgeable and courteous. Their technicians are also very helpful with providing choices for glasses and assisting with adjustments to your glasses. The only negative is the cost of their glasses.

Been going here for many years. I ordered some glasses and was told that the 1 year warranty is…read moreincluded in the price he gave me. Then I learned all on my own that he was charging me $25 for the warranty without asking me and then saying it is 'included in the price.' well yeah it is you jackass because you added it! Will be going elsewhere in the future.

Overall, I did not have a positive experience here. My main issue was the lack of consistency and…read morecommunication. I was promised my glasses on a certain date. When I called that day, I was told to call back later. Over the next four days, I had to call multiple times, and each time I received a different answer. I was told the glasses had not been checked in yet, then told they had arrived, then told I was on the arrival list but they had not come in. Once I finally confirmed the glasses were at the location, picking them up became another issue because the hours of operation are inconsistent. I work during the week, and having different opening times almost every day makes the process more frustrating than it needs to be. If you are looking for glasses in the area, I would only use this place as a last resort.

Delivered my glasses to get replacement for scratched lenses. I waited a couple weeks and called to…read morecheck the status. They had made the lenses in the wrong shape and needed to remake them. They assured me it would only take a few days to correct, but now they're pushing it down to the end of next week "if all goes well" My vision is poor and I'm unable to drive and struggling to do daily tasks. The worst part is not knowing when I'll finally get the glasses back. Very disappointed and tired of this, I've been with this company for years.

Came in with my mother to get her some new bifocals. Evie was our helper in finding the perfect…read moreshape for my mother. She was very kind and efficient. Glasses were buy one get one which was a great deal as my mother also needed a new pair of readers. Will be back for any needs.

Came here for glasses for a second time. Prices and selection are good. Amy helped me. She was…read moreabsolutely fantastic and very patient while I tried to pick the pair I wanted. I would recommend getting glasses from here especially if you can get Amy for customer service.

I have been a glasses wearer since the 1st grade. As a fully grown adult that is a long time. RX…read moreOptical in gull rd is a good place for people like me. They take their time with the exam and with your eye wear selection. I also appreciate the kindness expressed when explaining to you how vision changes as you age. There is no judgement when you ask them to make your glasses look like they are for fashion. They are a little pricey. However the quality of service makes it worthwhile.

Worst customer service ever. No on-site doctor, glasses not ready when they were supposed to be,…read moredelay delay delay. My husband and I will never go back.

I have gone to Dr Seim for 20 years even prior to her owning Mattawan Family Eye Care. She is kind,…read moresmart, thorough, and caring. She will always spend as much time as you need and you will never feel rushed.Her office is professional and efficient. They always want you to be 100% satisfied!!!!! Customer service at this level is rare. I heartily recommend the office and Dr Seim.

Dr. Seim and staff are very knowledgeable and friendly. I have been going there for several years,…read moreand have always been treated right. They will go above and beyond to make sure your glasses fit right, and if there are issues they will correct them without complaint. I have also been able to just walk in for a quick adjustment. This is a great small town business with great service and equaling, or exceleeding big town expertise.