Suckered my mother into buying a pair of glasses after telling her that they were covered by her…read moreinsurance - well, they ended up not being covered. So she got stuck with a $600 bill. When she tried to make sense of what happened and how to resolve it, she was promised on five separate occasions that a supervisor would call her back about it. Not a single person ever called her back, all the while they kept insisting the issue was "under review." What they DID do, however, was send the bill to collections, giving my mother's credit a completely undeserved black eye. She never received a single final notice beforehand. I've been going to this location my entire life, and I'll never set foot in here again - and every single person I know in this town is going to hear about this.

What a great place to receive care and find a group of individuals that actually love their job and…read morelove helping others. Having went other places before this experience was beyond exceptional. We will never go anywhere else. Highly recommend

Went to Plainwell today and the guy at the door insisted on my husband wearing his face diaper over…read moreboth his mouth and nose. He cannot breathe with this over his nose and we go everywhere with just our mouths covered as do most people. He was insistent and I wish we had walked out. The females in the office were much more pleasant. He needed to be a bit more lenient and not in your face. This is a first for us. Looks like we will be looking for another eye glass office and we've been customers for 14 years.

I DO ; NOT RECOMMEND Crossoaks Family Dentistry. Although I like the friendliness of the Dentist,…read moremy experience with this office has been subpar and downright traumatizing!! To explain: I set an appointment because of a toothache. Crossoaks Dentist did imaging and found nothing wrong with my afflicted tooth. I returned for a filling on a different tooth and still complained of tooth pain. At that time the dentist said she could see a crack forming in the problem tooth. She referred me to a the Root Canal Specialist in Grand Rapids. I had a root canal done at the Root canal specialist with an Endodontist in Grand Rapids. The Root canal made the tooth worse! It was so painful!! I had to beg for a thing besides Tylenol and Advil together alleviate the pain and was put on a steroid. I was in pain because by this point, the tooth split in half down through the root. I called the Crossoaks dentist and came in for an emergency dental appointment. During the emergency appointment, dentist ended up extracting the tooth. She said I could get a temporary "flipper" tooth while I undergo the process of pursuing an implant. The flipper tooth charge was quoted at $350, in alignment with my dental insurance benefits per the dentist. So I went to the dentist today to get my temporary flipper tooth and was told the charge would be $750!! What happened to the $350 quote I have on paper? Why is there such a discrepancy in the price for the temporary flipper tooth? Nobody could explain to me why there is now a $400 upcharge!! This is a surprise bill! Surprise bills are illegal! Furthermore, upon my checkout, the receptionist said I owe a balance of $200. The heck I dont! I know this because my EOB statement from my dental insurance reflects a balance of only $147! This place operates like a circus!! Therefore, I absolutely do not recommend this dental practice on the grounds of bait and switch pricing and deceptive processes, procedures and practices. I am deeply disappointed I need a tooth I am a professional and I hate showing up to meetings while missing this important tooth! I must have a tooth like yesterday! I require an honest dentist and practice. One thst does not mislead their clients or try to take advantage of them when they are vulnerable and in need of dental work. If you are considering Crossoaks Family Dentistry in Plainwell on M-89, I strongly advise the reader to consider other dental practices. Thank you.

Went in to eye appointment to get new glasses and contacts. The optometrist made sure I had the…read morecorrect eye glass prescription even altering my previous script and showing me that my eyes had improved. I got a trial contacts and then he adjusted that script to make it clearer also. So many glasses to pick from and they were super helpful in finding the right frame to fit my face. Really like how throughly they were in the whole process.

I've been with Dr. Stagner for almost 20 years & the staff is so knowledgeable, they are the best…read moreat always helping me & my 2 girls find frames that are cute, fit our personalities & are foremost, the right fit for us optically!

1 Star Customer Service…read more I was rushed and not listened to by the owner, Jennifer Lambart, on initial visit in Edwardsburg. I made a 2nd appt for dilation that was skipped 1st time and to review the rx that I knew wasn't right for me, but she refused to see me again or discuss the rx. Then told me to go somewhere else for a 2nd opinion, which I couldn't afford, so I went to their location in Dowagiac. Day of appt. there was a lot of snow, and I showed up a few minutes late. The owner told the receptionist if I was late to refuse to see me. That's retaliation. I am disabled and have health challenges, because of this, I had requested an extended appt. when scheduling to cover any tardiness or being slow in the office (w/ my mobility limitations). There was nobody else was in the office or scheduled after me, so it wasn't about keeping to the schedule. The owner was just taking something out on me. That doctor, Katherine Marshall, actually listened to me and we got the correct rx, but the lady helping me pick glasses didn't give me enough info to make an informed decision. So ended up not get the lenses right. They wanted $300 more to get what I needed, which I couldn't afford at that time, but might have if the initial price had been given to me because the payment came from a donor. After reviewing the situation several times the lady refused to admit her mistake, blaming me (the customer) for not knowing the details of how lenses are made and that I'd need a higher quality (more expensive) material. I have severe health challenges which prevent me working and limit my ability to get normal tasks done. (Currently in the SSA Disability process.) Since I wasn't able to come up with the funds right away, they asked me to go somewhere else and return the glasses for a refund. Instead of making things right, which would be proper customer service, they keep just saying "go away". Terrible way to run a business. In that phone call I said I was trying to find help to pay the additional $300 and it was taking some time, the lady in the billing dept said she'd talk to the owners and get back to me, she never did, nor did she tell me I had to make that decision to return/refund within a week. But 3 months later, I hadn't been able to come up with the funds and finally decided to give up. So I called to talk about the return of the glasses for a refund. The glasses haven't been worn at all since they actually caused me more problems when I put them on. They have been sitting wrapped in a cloth in their case the whole time. The lady from billing refused. She lied and said I had a week to return them and now has been too long, but she didn't say that nor did she ever call me back after the 1 initial phone call. She didn't want to talk to me any longer about it so I think put me on hold or just mute for a few minutes refusing to answer me anymore until I finally ended the call. I had also called her a week before this and left a voicemail mentioned the return and asking her to call me back about it, and she also lied saying she never got a call from me. But now I see why she ignored it. I then called to speak directly to the owner, they didn't put her on the phone, so I left a message, and she has never returned my call. Over many months I dealt with several different people and there is an extreme lack of customer service, basic honesty, accountability, and more.

I love this place. The staff is friendly and helpful. The doctors are kind and knowledgeable…read more Highly recommend them!

Really the only logical place for glasses in Kalamazoo. I wasted $800 at Pearle-down the drain and…read morethey could care less. A lot of moola for old disabled guy to flush town the crapper. Should have come here to begin with.

Shopping for a new pair of glasses can be stressful if you are looking for high quality and stylish…read moreframes. As an adult who has worn glasses since 6th grade, I am happy to have discovered Dobbs. Sure, you can buy a pair at the mall and risk looking like an advertisement board for brands not known to make the highest quality eye-ware. But, is that the image you want to project? Dobbs has a frame for you whether you are going for a classic, trendy, nerdy, retro, naughty librarian, or a wholesome look. This family owned business offers service and eye exams of high quality as well. Dobbs would not look or feel out of place if it were located on the corner of Oak and Michigan Ave.

Very wonderful and helpful staff but the bi-focals were set too high. They put in new lenses but…read morethe glasses still arn't right. I am still using my old glasses which I can see better with rather than the new prescription from West Coast. I just went to my Dr. at the eye clinic and had them check to see if my new glasses were what they prescribed last year. They said they were a little off from what they prescribed. I got my new glasses in December 2025 so it is a little late to have them fix them again.

Wonderful staff - helpful and kind. Dr. Mulder DeJonge take time and really cares about her…read morepatients.

I've been coming here for almost a decade, and it's been great. When I first moved to Kalamazoo, I…read moretried three different optometrists and was so unhappy. I needed new gas permeable contact lenses, and the folks at other places couldn't get my prescription right and kept trying to get me to switch to soft lenses which I was not interested in. I was recommended Dr. Standiford by a friend because he's a contact lens specialist. He did an exam, asked me lots of questions about how I wear my lenses, and reached out to my previous optometrist from before I moved to get the brand and prescription of my last good pair of contact lenses (something the other optometrists never bothered to do). The lenses I have now are great. He's also been able to provide me with lots of advice about Lasik and its alternatives and the pros and cons given my specific case. He's never pressured me to get additional services or get new lenses when my prescription hasn't changed. I trust him, and it's great. Everyone I've interacted with in the office has been pleasant, and they were even able to accommodate a rush Rx request when I lost a contact on the streets of Barcelona. In the last couple of years, they started taking EyeMed which is a huge plus.

Wasn't notified of upcoming appointment because they had the wrong number for us. Which pushed a…read moremuch needed appointment further back. Thought they would squeeze us in since it was their fault but they did not. Wait another month and goodbye! So disappointed!

I've been a loyal patient of RxOptical for over 35 years, but since the company was bought out by…read moreMy Eye Doctor, the service has gone completely downhill. The staff is rude, condescending, and seemed annoyed with my family during our most recent visit. It was such a bad experience that I had to pull my daughter out of her eye exam in the middle of the appointment. I can't believe how unprofessional and disrespectful the staff has become. After this awful experience, I will never return. If you value good customer service and professionalism, I suggest finding another eye care provider.

For the last 15 years or longer I had been going to another eye doctor. When the glasses would come…read morein, they were always blurry. They told me to keep wearing them and it would get better. Never happened. Spent good money to get glasses that were no good. One doctor kinda threw a fit and said I cheated on the exam. That time I got both reading and distance glasses that were no good. Tried another eye doctor and still got glasses that were blurry when I got them. Then I tried RXoptical in Charlotte. For the first time in all these years, I actually got glasses that were clear and in focus. They took the time to make sure the glasses were correct for me. I can't thank them enough.

Great people and a very thorough exam…read more Eye doctors I've seen in Holland left me waiting in the exam room then raced in and raced out again. Dr. Annis took his time and made sure any questions I had were answered. I have no reason to go anywhere else.

Dr. Annis is truly a good optometrist. However, if you want frames and lenses, the "optician" isn't…read morethe best - if she really is one. She's no expert on how to assess what frames are best for you and the selection is limited. If they don't have the color you want, she shows you what they can order from her I-pad. They had a style that I thought I wanted. I was wrong on that. Also, the only color (of 3) available on the rack had really dark frames - they were navy. Later, I found out that all three of the colors available had really dark frames. I couldn't tell by looking at a partial view on her I-pad. Furthermore, she informed me that the plastic frames I liked would fit my large (broken from falling on it in childhood) or wide bridge. Well, they didn't. My bad, had I known. I found plastic frames at Walmart that actually DID fit my wide bridge. Either way, I was wrong about the plastic - I had metal for YEARS; put off getting new glasses far too long, and like a babe in the woods I didn't really know what would work. I have them and realized eye pads would be better. However, when I went back and found the exact frames that I wanted (again, not the color I wanted - I had to see the color I wanted on the little I-pad in a close-up partial view) I was quite pleased; I picked these out myself, ignoring her selections. The color they did have in stock was a metal frame and vivid enough for me to know that any color, shape, and size would be fine in that frame and also much more comfortable. I told her I was sure on those (since I picked them out myself, knowing this second time how much her "expertise" was lacking). Then, she told me, "fine, but you'll have to wait until this color frame arrives here before WE can put lenses into them." I told her that I was sure that they would work and to go ahead with the lenses. She refused and said, "Oh, no" I'd have to see the color first and then wait another week (two weeks total). After all, it was my fault that the color wasn't there (supposed to be some rose swirl color - no matter - all 3 colors had the same DARK frames) and that they were the wrong size for my wide nose. Of course, she reminded me that I was the one who wanted plastic frames. OK, sure, I thought I did and I was wrong. Who is he "expert" here? For the $$ I was laying down, I'd expect an expert. Finally, knowing how inexperienced she truly was, I just told them to give me a refund. I found out that the whole package was over $400. Wow, I'm glad I got the refund! She NEVER did quote any prices to me on any of the available frames. A month later, I still don't have new frames as I have to go out of town to find reasonably priced ones; my time is limited. The doctor is great - a thorough exam was done and i was happy with that, for sure. He also sent me a letter of apology. However, if he wants to sell glasses, he needs to pay up for a real optometrist who knows how to advise a client in the right manner. She was young, curt and pretty clueless and I'm being nice. Also, in order to choose from a variety of frames, They should have better pictures available for colors. The ones I chose ALL had frames that apparently, looked black, aside from the one that they had on display - the sides were right but I couldn't tell by looking at the I-Pad (guess I mentioned that before). Someday, I'll get to "Eyeglass World."

On 8/5/26, I scheduled an eye exam appointment for my husband, online, for 8 AM on 8/7/26, at the…read moreHolland clinic. He received a confirmation email for the appointment. On 8/7/26 he arrived early (for check-in) to his appointment and was rudely told by the receptionist that (1) he had no appointment, followed by (2) his appointment was scheduled for 8/10/26 at the Grandville clinic, followed by (3) his appointment was not scheduled until 12/10/26. My husband provided the confirmation email he had received. It was then that the receptionist stated they were having issues with their online scheduling. At no point did she apologize or try to remedy the situation. Customer service was completely absent after driving 30 minutes for the appointment. We do not recommend this provider.

I'm not sure how they get such high ratings for children. They definitely do not know how to treat…read morechildren's fears. The reception staff acts like your presence is an inconvenience. They dilated my 6yrs eyes and then left us in a room for 40 minutes giving her enough time to work herself in a frenzy of fear. Then they got impatient with her for her anxiety attack. By the time we left she was in full panic attack. Then we get to our appt for her glasses. The day of radio silence so we thought all was well.... wrong... apparently they tried to call me multiple times. They had my phone number wrong, buy didnt even try to call dad. They then sent an email a hour before our appt as we were on the road to the appt to inform us the glasses weren't in. They gave such attitude when we got in like why did I give them the wrong number... I didn't... they did that to themselves. Plus they also had dads number. They also had all day to send an email and not RIGHT before the appt. Definitely will be will looking for an alternative pediatric optometrist. Do not take your children here. We ended up getting recheck at the Grandville office and they were so kind and amazed at how bad the Holland office messed up my daughter's prescription.