Suckered my mother into buying a pair of glasses after telling her that they were covered by her…read moreinsurance - well, they ended up not being covered. So she got stuck with a $600 bill. When she tried to make sense of what happened and how to resolve it, she was promised on five separate occasions that a supervisor would call her back about it. Not a single person ever called her back, all the while they kept insisting the issue was "under review." What they DID do, however, was send the bill to collections, giving my mother's credit a completely undeserved black eye. She never received a single final notice beforehand. I've been going to this location my entire life, and I'll never set foot in here again - and every single person I know in this town is going to hear about this.

What a great place to receive care and find a group of individuals that actually love their job and…read morelove helping others. Having went other places before this experience was beyond exceptional. We will never go anywhere else. Highly recommend

I have been going to Richland Eyecare for over 10 years. They are a professional eye care group…read more Have a great selection of eyeglasses. They also will give you your prescription, so you are free to shop around for glasses or contacts. Highly recommend them.

I ended up being scammed by Richland eye care, scammed out of a whopping $300. I ordered a year…read moresupply of contacts through Richland eye care. The total was over $1,000. The reason I purchased a yearly supply was because of the $400 rebate from acuvue Kat informed me of. Saying it was a pretty incredible rebate. $400 rebate? Why wouldn't I purchase the year supply? Kat (along with another employee) told me all I had to do was go to the acuvue website follow the reward instructions and make sure I input a NEW email address. I did that. It did not give me a $400 rebate only a $100 rebate. Kat left me a voicemail saying "Jenny we talked about this, you must've forgotten, make sure you're using a work email or different email." I don't even have a work email because I'm a stay-at-home mom (hence why the $300 loss is a hard one.) I called kat back to inform her it's not an email address I needed, then they gave me two codes to input on the acuvue rewards website. I submitted all the necessary info. Still, a $100 rebate. Even if you use a new email- acuvue still has your information. You make a new profile with a new email address, you still have to input your first name and your last name your mailing address and your date of birth, using a new email doesn't do anything. So instead of getting the $400 rebate I was assured of receiving multiple times. I lost $300 and am only receiving $100. Not a single employee ever knows what's going on there and will steer you in any direction to get your money. Go elsewhere, learn from my loss!

Went in to eye appointment to get new glasses and contacts. The optometrist made sure I had the…read morecorrect eye glass prescription even altering my previous script and showing me that my eyes had improved. I got a trial contacts and then he adjusted that script to make it clearer also. So many glasses to pick from and they were super helpful in finding the right frame to fit my face. Really like how throughly they were in the whole process.

I've been with Dr. Stagner for almost 20 years & the staff is so knowledgeable, they are the best…read moreat always helping me & my 2 girls find frames that are cute, fit our personalities & are foremost, the right fit for us optically!

Everyone was Very Personable and Thorough, including Dr. Austin. Thank You for what you do and…read moredoing it Very Well.

From the flexibility in meeting my busy (and changing) schedule to the email and text reminders…read moreconfirming the appointment this is a quality business who knows how to treat their customers! No wait time and they coordinated with my insurance without delay. Highly recommend these courteous professionals for all your eye care needs!

Shopping for a new pair of glasses can be stressful if you are looking for high quality and stylish…read moreframes. As an adult who has worn glasses since 6th grade, I am happy to have discovered Dobbs. Sure, you can buy a pair at the mall and risk looking like an advertisement board for brands not known to make the highest quality eye-ware. But, is that the image you want to project? Dobbs has a frame for you whether you are going for a classic, trendy, nerdy, retro, naughty librarian, or a wholesome look. This family owned business offers service and eye exams of high quality as well. Dobbs would not look or feel out of place if it were located on the corner of Oak and Michigan Ave.

What amazing service! The gentleman operating the shop greeted me with the most friendly smile. My…read moresunglasses were repaired in one shake of a lambs tail. High quality eyewear for stylish minded consumers. Will be returning, you should try Dobb's too!

Staff is usually friendly however, when you to call you realize there are no direct lines to any…read morelocation & they've outsourced their customer service. It makes speaking to any at an actual location impossible.

I've gone to Hiemstra's for at least five years for my eye examinations. Their eye doctors and…read moreexamination staff are very knowledgeable and courteous. Their technicians are also very helpful with providing choices for glasses and assisting with adjustments to your glasses. The only negative is the cost of their glasses.

Wonderful staff - helpful and kind. Dr. Mulder DeJonge take time and really cares about her…read morepatients.

Very wonderful and helpful staff but the bi-focals were set too high. They put in new lenses but…read morethe glasses still arn't right. I am still using my old glasses which I can see better with rather than the new prescription from West Coast. I just went to my Dr. at the eye clinic and had them check to see if my new glasses were what they prescribed last year. They said they were a little off from what they prescribed. I got my new glasses in December 2025 so it is a little late to have them fix them again.

I've been a loyal patient of RxOptical for over 35 years, but since the company was bought out by…read moreMy Eye Doctor, the service has gone completely downhill. The staff is rude, condescending, and seemed annoyed with my family during our most recent visit. It was such a bad experience that I had to pull my daughter out of her eye exam in the middle of the appointment. I can't believe how unprofessional and disrespectful the staff has become. After this awful experience, I will never return. If you value good customer service and professionalism, I suggest finding another eye care provider.

For the last 15 years or longer I had been going to another eye doctor. When the glasses would come…read morein, they were always blurry. They told me to keep wearing them and it would get better. Never happened. Spent good money to get glasses that were no good. One doctor kinda threw a fit and said I cheated on the exam. That time I got both reading and distance glasses that were no good. Tried another eye doctor and still got glasses that were blurry when I got them. Then I tried RXoptical in Charlotte. For the first time in all these years, I actually got glasses that were clear and in focus. They took the time to make sure the glasses were correct for me. I can't thank them enough.

I love this place. The staff is friendly and helpful. The doctors are kind and knowledgeable…read more Highly recommend them!

1 Star Customer Service…read more I was rushed and not listened to by the owner, Jennifer Lambart, on initial visit in Edwardsburg. I made a 2nd appt for dilation that was skipped 1st time and to review the rx that I knew wasn't right for me, but she refused to see me again or discuss the rx. Then told me to go somewhere else for a 2nd opinion, which I couldn't afford, so I went to their location in Dowagiac. Day of appt. there was a lot of snow, and I showed up a few minutes late. The owner told the receptionist if I was late to refuse to see me. That's retaliation. I am disabled and have health challenges, because of this, I had requested an extended appt. when scheduling to cover any tardiness or being slow in the office (w/ my mobility limitations). There was nobody else was in the office or scheduled after me, so it wasn't about keeping to the schedule. The owner was just taking something out on me. That doctor, Katherine Marshall, actually listened to me and we got the correct rx, but the lady helping me pick glasses didn't give me enough info to make an informed decision. So ended up not get the lenses right. They wanted $300 more to get what I needed, which I couldn't afford at that time, but might have if the initial price had been given to me because the payment came from a donor. After reviewing the situation several times the lady refused to admit her mistake, blaming me (the customer) for not knowing the details of how lenses are made and that I'd need a higher quality (more expensive) material. I have severe health challenges which prevent me working and limit my ability to get normal tasks done. (Currently in the SSA Disability process.) Since I wasn't able to come up with the funds right away, they asked me to go somewhere else and return the glasses for a refund. Instead of making things right, which would be proper customer service, they keep just saying "go away". Terrible way to run a business. In that phone call I said I was trying to find help to pay the additional $300 and it was taking some time, the lady in the billing dept said she'd talk to the owners and get back to me, she never did, nor did she tell me I had to make that decision to return/refund within a week. But 3 months later, I hadn't been able to come up with the funds and finally decided to give up. So I called to talk about the return of the glasses for a refund. The glasses haven't been worn at all since they actually caused me more problems when I put them on. They have been sitting wrapped in a cloth in their case the whole time. The lady from billing refused. She lied and said I had a week to return them and now has been too long, but she didn't say that nor did she ever call me back after the 1 initial phone call. She didn't want to talk to me any longer about it so I think put me on hold or just mute for a few minutes refusing to answer me anymore until I finally ended the call. I had also called her a week before this and left a voicemail mentioned the return and asking her to call me back about it, and she also lied saying she never got a call from me. But now I see why she ignored it. I then called to speak directly to the owner, they didn't put her on the phone, so I left a message, and she has never returned my call. Over many months I dealt with several different people and there is an extreme lack of customer service, basic honesty, accountability, and more.