These people are wonderful. Either dentist and every assistant, just wonderful…read more I came to them with compacted wisdom teeth that were destroying all the other teeth and horribly contaminating my breath, and they never once made me feel insecure. Now, all thanks to them (and the wonderful oral surgeon Rocco advised me to go see) I can smile again. Really smile. Everyone in the office is always compassionate and understanding. I had to give 4 only because an assistant handed me a bottle of special toothpaste once and neglected to tell me that I was going to be charged for it. I hate getting hit from left field with a charge I knew nothing about. UPDATE 5 STARS: We got a phone call from them and everything's been resolved! They're always so considerate and kind!! :-) This is America, most businesses only care about the money. Not Dr. Rocco's office. Everyone there simply cares about you, and how you're doing. It's a wonderful change compared to every dentist I've been to before. They're really the ONLY place to go.

There are 2 dentists in this office, I believe that they are father and son. I have been to the…read moreyounger and he is wonderful!! A chronic illness has done major damage to my teeth. He works with the whole person, very compassionate. He tells you everything that is happening as well as how he sees your treatment plan for the future. I highly recommend him, especially if you are dealing with an illness that affects your dental health!

With a miserable, killer toothache, I called these folks on a Thursday. They didn't have time to…read moresee me that day, OK, I get that. We made an appointment for the next Tuesday leaving five days to wait for some relief. So I showed up on Tuesday and they diagnosed an infected tooth that would have to be pulled, but didn't have time to deal with it right then. They loaded me up with oxycontin and antibiotics, then sent me on my way, still dealing with the torturous pain. And there were no appointments available until the NEXT Tuesday. Next Tuesday finally came, and they called to reschedule the appointment again! Now it's Friday late afternoon, and they just called to tell me that the dentist had to go to the emergency room, I'm on my own, back at square one. It's Friday, everybody else is closed until Monday! And the cost of the office appointment is down the drain. I'm sorry that the dentist had to go to the emergency room, and hope that everything comes out OK for him. But surely the staff there knew they wouldn't be able to accommodate their patients. Couldn't somebody at Otsego Family Dentistry have mercy and let me know earlier? I think one star is overly generous.

Dr Merda is wonderful. Dr Johnson is also wonderful. Great office, all the girls are very friendly…read more& helpful. Saw the comment below, Dr. Merda went to the emergency room & everyone was notified. He is on medical leave for a little bit. Everyone there is hard working & doing the best they can. Also I know they don't prescribe oxy & they more then likely referred him to an oral surgeon & he didn't want to do that. Anyways, great office, great staff, would recommend to everyone :)

I was referred to Dr. George Kirby at West Michigan Oral and Maxillofacial Surgery after a routine…read moredental exam indicated the need for an extraction of a couple of wisdom teeth. This being my first surgical experience, I was quite nervous. At my initial consultation with Dr. Kirby he informed me that one of the teeth wouldn't need to be pulled at this time. This was a refreshing surprise for a dental practitioner to not push for as many procedures as possible. During this consultation, everything was explained and easy to understand. Dr. Kirby stayed to answer any questions I had and I didn't feel rushed at all. It was as if I was his only patient that day with the level of attention he and his assistant showed me during that consultation. Upon leaving the consultation, I felt more at ease about the procedure and felt confident that Dr. Kirby would take good care of me. On the day of my procedure, Dr. Kirby was running a bit behind schedule due to some additional work a previous patient was having performed. But, Dr. Kirby's assistant checked on me regularly and kept me informed the entire time. When Dr. Kirby arrived in my procedure room, he answered a couple more questions I had and then went to work. The procedure went perfectly and Dr. Kirby even spent some time in the recovery room with me to answer after-care questions and make sure I knew everything I needed to before heading home. In the months following my procedure, I ran into some issues with my insurance company. Dr. Kirby provided a letter for the insurance company on my behalf and ensured that the situation was completely resolved. The fact that his high-level of care and compassion extends beyond the surgical room shows he truly cares about his patients' whole experience. Dr. Kirby's ability to quickly put me at ease and the level of care and attention he provides is extraordinary. While nobody looks forward to dental surgery, if I ever find myself in need of it again, Dr. Kirby will always be my first choice.

Friendly and professional staff. Dr. Kirby extracted both teeth within a few minutes making sure I…read morewas as comfortable as possible. Would recommend to anyone.

I have been going to Dr. Allen my whole life, since I was old enough to have teeth it seems like…read more I've always enjoyed going there. The dental hygienists and front desk staff are friendly, gentle, and kind. Dr. Allen is very personable and helps you understand what is going on in your mouth. The new building is really gorgeous. I was lucky enough to go there once after they redid it a few years back. It's very homey feeling. I really miss being a patient there, but I've since moved out of state and cannot drive to Kzoo just for a dentist appointment! I like that they still have the 'no cavity club' - of course these days all the pictures are digital and on the website - when I was a kid they took a polaroid of us and pinned it up in the waiting room. :) If you're lucky enough to go to Dr. Allen, I envy you!

excelent but think he no longer excepts delta dental. great waiting room. has modern equipment…read more think has own lab?

Run, run and run from this oral surgeon. First off had to wait almost 2 months to schedule an…read moreappointment and to be seen when I first called, they would not schedule an appointment without my insurance card, which I did not have on me. That should've been my first red flag. Second, day of appointment go into the office. The office is jammed packed with people. Waited over an hour to be seen by the doctor. Then once I was seen, he saw me for less than two minutes. I was supposed to get options when leaving I did not receive those option options. They also really pressed to put down $390. It's nonrefundable. I don't have a problem doing that, but I am not going to do that when I don't know the actual cost. Complete craziness. Go somewhere else where you feel like you will be heard and take the time to address all the needs and concerns. Transparency is key and not feel rushed like a number.

I had all 4 wisdom teeth out here with Dr. Bonnet. I am typically quite nervous with dental work,…read moreparticularly as I knew I needed a lot of work done due to the pain I was having. They fully understood and expected that I would be nervous and were willing to explain everything in detail. I had a consultation where I had a CT and x-ray and saw Dr. Bonnet to review what needed to be done. I then had the surgery, under general anesthesia- something I was nervous about. It all went very well, no bad side effects. I then had a quick follow-up. I felt very comfortable there. Even all of the insurance/ coverage was explained to me (with the potential of removing teeth that were not impacted and thus not covered). I would absolutely go back here for any further oral surgery, hopefully I don't have to though :)

Awful office manager. This office bills incorrectly and they over charge. The appropriate phrase is…read morefraudulent billing. I have never been so disrespected by someone who truly feels that their title as office manager with blue hair and incredibly shitty attitude is above all else. You are a glorified assistant. I'm disgusted and truly wonder if this dentist and office has taken advantage of numerous patients. Disgusting. Be professional and at least LOOK professional.

MAH Horrible experience…read more I would like to preface this by stating that I have previously had a very positive opinion of Dr. Cohrs personally. I firmly believe his bedside manner, attention to detail, and dental work are truly impeccable, and I appreciated his clinical care during my previous visits over the years. During my most recent visit though, things had changed. I was told by the hygienist, Lyndi, that a panoramic X-ray was "required by law" to maintain their license, with implied risk if refused. No such Michigan law exists--regulations cover equipment safety only, not mandating patient imaging (per LARA-Licensing and Regulatory Affairs and Michigan Dental Association). My low-risk profile (excellent hygiene, no cavities in years, healthy gums, recent normal bitewings) showed no clinical need. ADA 2026 guidelines require panoramic only when necessary, to minimize radiation, not routinely. When I raised the issue feeling misled about Timberview losing their license, the hygienist called in the office manager who was beyond rude, defensive, interrupted repeatedly by obscuring and pivoting to "our standard of care," then asked my opinion of their standard. I said it felt revenue-driven rather than evidence-based. She immediately told me to leave. This was gaslighting: obscuring the obvious falsehood with vague "patient care standards" and punishing honest feedback with abrupt dismissal. Deceptive communication and unprofessional handling erode trust. Patients deserve transparency, not pressure and deflection. Unfortunately the unprofessional conduct of the office manager--particularly her repeated interruptions, twisting of the initial misleading statement, dismissive attitude, and abrupt decision to ask me to leave after I shared my honest opinion--has eroded my trust in the practice as a whole. Despite my high regard for Dr. Cohrs' skills and care, this experience will unfortunately prevent me from returning. Perhaps the business/name change to Timberview Dental has caused the business to now become profit driven over patient care driven. Be VERY careful about agreeing to unnecessary procedures that are lining their pockets.

I think this place told me that they would take my health insurance which is just government…read moreinsurance. I have to have a consultation though and traveling all the way to. Saint Joseph, Michigan from my location is gonna be a long drive. I called this place, and they were the only ones to accept my insurance to pull a wisdom tooth. But they schedule you out as far as five or six months I kind of wish I could get in sooner, but they have one location. All the other dentist didn't even call me back. This place takes Medicaid with a co-pay possibly and they pull impacted wisdom teeth. I'm hoping it's a smooth surgery because usually going to the dentist makes me nervous and anxious so the longer the ride the longer anxiety.

Excellent advice and care received. I felt like I was in great hands and everything was explained…read morein detail. Post operative pain was minimal and office follow up was on point. Front desk staff always pleasant and I was treated kindly /respectfully even when i was running late and likely didn't fully deserve. I feel 100% confident recommending Dr Logie based on his skill and compassion. Ive unfortunately sampled a few other oral surgeons in my life and can speak to the quality of care I received at this establishment

If I could give this place a 10 star I would. I brought 2 of my kids here to get their wisdom teeth…read moreout about 4-5 months ago. They are so clean and sterile. They made sure my kids are so comfortable and safe. As one of them has severe anxiety. They literally hold your hand. The process was very smooth. Recovery was amazing and they even walk you out to the car and call you 2 days later to check and see how you are doing. Now for me, I went to Aspen dental. Was supposed to get a tooth extracted that was very infected. Well I showed up to my appointment with a note on the door saying "internet down, we can't see anyone today" basically. I was so upset, I was waiting 2 weeks to have the tooth out, the pain was INTWN. So intense it was in my ear and down my throat and nose. So I posted on fb, my friend penny that works here called me right away and she had told her boss the doctor about me, and my situation. He got me RIGHT in. No questions asked, they cared about ME and my health. The infection was severe. So severe that there was a huge golf ball sized lump in my throat from the infection I needed this tooth pulled. I suffer from severe anxiety. Bad. They put my mind at ease, held my hand, I didn't remember a thing, I remember the doctor coming in and telling me everything will be ok, putting the IV in and I didn't feel that either. Then I said 10 lol and was out, next thing I knew I was being walked into recovery. My husband was already their. I laid down and relaxed for a bit. Then stayed for about 30-45 min for me to come out of it more, the nurse walked me to the car with my family. Said she would call and check on me Monday (it's only Sunday) the compassion and caring this office has is absolutely amazing. You can't teach that.

Horrible.. Unable to…read morecontact anyone during their business hours. Developed infection after the surgery, frustrating as we can't get ahold of anyone.

Dr. McBride did not believe me that my tooth was damaged because she couldnt see anything. 2 weeks…read morelater the tooth cracked in half beyond repair and it was soo painful she had to extract it. While doing so, she failed to put in bone grafting even though I had told her I wished to pursue a tooth implant. I later learned at a better dentist office, that bone grafting is a necessary step during extraction if the patient intends to pursue a tooth implant. Now I keep getting bills that I have already paid in person. This place is not a good establishment. Even the receptionist is rude. I do not recommend Crossoaks Family Dentistry unless you want to end up toothless like me.

Excellent care with kind staff. Dr McBride is thorough and friendly. So happy to be a patient here.read more