With a miserable, killer toothache, I called these folks on a Thursday. They didn't have time to…read moresee me that day, OK, I get that. We made an appointment for the next Tuesday leaving five days to wait for some relief. So I showed up on Tuesday and they diagnosed an infected tooth that would have to be pulled, but didn't have time to deal with it right then. They loaded me up with oxycontin and antibiotics, then sent me on my way, still dealing with the torturous pain. And there were no appointments available until the NEXT Tuesday. Next Tuesday finally came, and they called to reschedule the appointment again! Now it's Friday late afternoon, and they just called to tell me that the dentist had to go to the emergency room, I'm on my own, back at square one. It's Friday, everybody else is closed until Monday! And the cost of the office appointment is down the drain. I'm sorry that the dentist had to go to the emergency room, and hope that everything comes out OK for him. But surely the staff there knew they wouldn't be able to accommodate their patients. Couldn't somebody at Otsego Family Dentistry have mercy and let me know earlier? I think one star is overly generous.

Dr Merda is wonderful. Dr Johnson is also wonderful. Great office, all the girls are very friendly…read more& helpful. Saw the comment below, Dr. Merda went to the emergency room & everyone was notified. He is on medical leave for a little bit. Everyone there is hard working & doing the best they can. Also I know they don't prescribe oxy & they more then likely referred him to an oral surgeon & he didn't want to do that. Anyways, great office, great staff, would recommend to everyone :)

Dr. McBride did not believe me that my tooth was damaged because she couldnt see anything. 2 weeks…read morelater the tooth cracked in half beyond repair and it was soo painful she had to extract it. While doing so, she failed to put in bone grafting even though I had told her I wished to pursue a tooth implant. I later learned at a better dentist office, that bone grafting is a necessary step during extraction if the patient intends to pursue a tooth implant. Now I keep getting bills that I have already paid in person. This place is not a good establishment. Even the receptionist is rude. I do not recommend Crossoaks Family Dentistry unless you want to end up toothless like me.

Excellent care with kind staff. Dr McBride is thorough and friendly. So happy to be a patient here.read more

I highly recommend this dentist. The staff are friendly, knowledgeable and wonderful with kids. My…read moregrandkids love going to the dentist and can't wait to go back!. I was taking them to a pediatric dentist in Kalamazoo who was going to send my grandson to the hospital for oral surgery which was going to cost almost $2000 out of pocket, but the kid's doctor recommended Dr. Rowland and I am so glad he did!!! Come to find out, my grandson didn't need the surgery. Dr. Rowland was able to remove the bad teeth and not only saved me from spending a lot of money I didn't have, but saved my grandson from an unnecessary surgery!!! Thanks so much Dr. Roland!!!

Dr. Rowland's sign says, "caters to cowards" and it's absolutely true. While I don't fear the…read moredentist specifically, I have a very strong fear of needles, which makes simple dentistry like getting a filling a terrifying prospect for me. Dr. Rowland and his staff could not be more accommodating and kind to the fearful visitor like me. Rather than treat me like I had a problem--that all I had to do was "think differently" and I would suddenly be no longer afraid--they took care of me, offered me anything and everything I needed to make me comfortable (topical numbing to make sure I didn't feel the shot), and on top of it, they treated me with compassion. I can still remember the first time I was there for a filling, and Dr. Rowland sat there and spoke to me while squeezing my shoulder comfortingly as the numbing set in, helping me get my mind off what was about to happen. Now, while I still can't say I look forward to dental work, at least I don't dread it. Incidentally, I also appreciate how well the staff knows their patients--Dr. Rowland always asks after my family and remembers conversations from previous visits. I feel very welcome there and would recommend him to anyone!