It is invidious to make comparisons, but the COVID epidemic has brought into sharp relief the…read moreproficiency of Dr. Mini Rangrass. Never in my 80+ years of dental attention have I come across anyone whose painstaking work has crossed the breach caused by the present universal calamity. The detailed work done by her has endured, and will -- I'm certain -- take me took my next visit with her. Dr. Visho Sharma 3/14/2021

Clean place, nice staff and was able to schedule me quickly. Don't have much to review on at this…read moretime, but will update if I go back!

Awful office manager. This office bills incorrectly and they over charge. The appropriate phrase is…read morefraudulent billing. I have never been so disrespected by someone who truly feels that their title as office manager with blue hair and incredibly shitty attitude is above all else. You are a glorified assistant. I'm disgusted and truly wonder if this dentist and office has taken advantage of numerous patients. Disgusting. Be professional and at least LOOK professional.

MAH Horrible experience…read more I would like to preface this by stating that I have previously had a very positive opinion of Dr. Cohrs personally. I firmly believe his bedside manner, attention to detail, and dental work are truly impeccable, and I appreciated his clinical care during my previous visits over the years. During my most recent visit though, things had changed. I was told by the hygienist, Lyndi, that a panoramic X-ray was "required by law" to maintain their license, with implied risk if refused. No such Michigan law exists--regulations cover equipment safety only, not mandating patient imaging (per LARA-Licensing and Regulatory Affairs and Michigan Dental Association). My low-risk profile (excellent hygiene, no cavities in years, healthy gums, recent normal bitewings) showed no clinical need. ADA 2026 guidelines require panoramic only when necessary, to minimize radiation, not routinely. When I raised the issue feeling misled about Timberview losing their license, the hygienist called in the office manager who was beyond rude, defensive, interrupted repeatedly by obscuring and pivoting to "our standard of care," then asked my opinion of their standard. I said it felt revenue-driven rather than evidence-based. She immediately told me to leave. This was gaslighting: obscuring the obvious falsehood with vague "patient care standards" and punishing honest feedback with abrupt dismissal. Deceptive communication and unprofessional handling erode trust. Patients deserve transparency, not pressure and deflection. Unfortunately the unprofessional conduct of the office manager--particularly her repeated interruptions, twisting of the initial misleading statement, dismissive attitude, and abrupt decision to ask me to leave after I shared my honest opinion--has eroded my trust in the practice as a whole. Despite my high regard for Dr. Cohrs' skills and care, this experience will unfortunately prevent me from returning. Perhaps the business/name change to Timberview Dental has caused the business to now become profit driven over patient care driven. Be VERY careful about agreeing to unnecessary procedures that are lining their pockets.

If I could give this place a 10 star I would. I brought 2 of my kids here to get their wisdom teeth…read moreout about 4-5 months ago. They are so clean and sterile. They made sure my kids are so comfortable and safe. As one of them has severe anxiety. They literally hold your hand. The process was very smooth. Recovery was amazing and they even walk you out to the car and call you 2 days later to check and see how you are doing. Now for me, I went to Aspen dental. Was supposed to get a tooth extracted that was very infected. Well I showed up to my appointment with a note on the door saying "internet down, we can't see anyone today" basically. I was so upset, I was waiting 2 weeks to have the tooth out, the pain was INTWN. So intense it was in my ear and down my throat and nose. So I posted on fb, my friend penny that works here called me right away and she had told her boss the doctor about me, and my situation. He got me RIGHT in. No questions asked, they cared about ME and my health. The infection was severe. So severe that there was a huge golf ball sized lump in my throat from the infection I needed this tooth pulled. I suffer from severe anxiety. Bad. They put my mind at ease, held my hand, I didn't remember a thing, I remember the doctor coming in and telling me everything will be ok, putting the IV in and I didn't feel that either. Then I said 10 lol and was out, next thing I knew I was being walked into recovery. My husband was already their. I laid down and relaxed for a bit. Then stayed for about 30-45 min for me to come out of it more, the nurse walked me to the car with my family. Said she would call and check on me Monday (it's only Sunday) the compassion and caring this office has is absolutely amazing. You can't teach that.

Horrible.. Unable to…read morecontact anyone during their business hours. Developed infection after the surgery, frustrating as we can't get ahold of anyone.

I have been going to Dr. Allen my whole life, since I was old enough to have teeth it seems like…read more I've always enjoyed going there. The dental hygienists and front desk staff are friendly, gentle, and kind. Dr. Allen is very personable and helps you understand what is going on in your mouth. The new building is really gorgeous. I was lucky enough to go there once after they redid it a few years back. It's very homey feeling. I really miss being a patient there, but I've since moved out of state and cannot drive to Kzoo just for a dentist appointment! I like that they still have the 'no cavity club' - of course these days all the pictures are digital and on the website - when I was a kid they took a polaroid of us and pinned it up in the waiting room. :) If you're lucky enough to go to Dr. Allen, I envy you!

excelent but think he no longer excepts delta dental. great waiting room. has modern equipment…read more think has own lab?

Run, run and run from this oral surgeon. First off had to wait almost 2 months to schedule an…read moreappointment and to be seen when I first called, they would not schedule an appointment without my insurance card, which I did not have on me. That should've been my first red flag. Second, day of appointment go into the office. The office is jammed packed with people. Waited over an hour to be seen by the doctor. Then once I was seen, he saw me for less than two minutes. I was supposed to get options when leaving I did not receive those option options. They also really pressed to put down $390. It's nonrefundable. I don't have a problem doing that, but I am not going to do that when I don't know the actual cost. Complete craziness. Go somewhere else where you feel like you will be heard and take the time to address all the needs and concerns. Transparency is key and not feel rushed like a number.

I had all 4 wisdom teeth out here with Dr. Bonnet. I am typically quite nervous with dental work,…read moreparticularly as I knew I needed a lot of work done due to the pain I was having. They fully understood and expected that I would be nervous and were willing to explain everything in detail. I had a consultation where I had a CT and x-ray and saw Dr. Bonnet to review what needed to be done. I then had the surgery, under general anesthesia- something I was nervous about. It all went very well, no bad side effects. I then had a quick follow-up. I felt very comfortable there. Even all of the insurance/ coverage was explained to me (with the potential of removing teeth that were not impacted and thus not covered). I would absolutely go back here for any further oral surgery, hopefully I don't have to though :)

I was referred to Dr. George Kirby at West Michigan Oral and Maxillofacial Surgery after a routine…read moredental exam indicated the need for an extraction of a couple of wisdom teeth. This being my first surgical experience, I was quite nervous. At my initial consultation with Dr. Kirby he informed me that one of the teeth wouldn't need to be pulled at this time. This was a refreshing surprise for a dental practitioner to not push for as many procedures as possible. During this consultation, everything was explained and easy to understand. Dr. Kirby stayed to answer any questions I had and I didn't feel rushed at all. It was as if I was his only patient that day with the level of attention he and his assistant showed me during that consultation. Upon leaving the consultation, I felt more at ease about the procedure and felt confident that Dr. Kirby would take good care of me. On the day of my procedure, Dr. Kirby was running a bit behind schedule due to some additional work a previous patient was having performed. But, Dr. Kirby's assistant checked on me regularly and kept me informed the entire time. When Dr. Kirby arrived in my procedure room, he answered a couple more questions I had and then went to work. The procedure went perfectly and Dr. Kirby even spent some time in the recovery room with me to answer after-care questions and make sure I knew everything I needed to before heading home. In the months following my procedure, I ran into some issues with my insurance company. Dr. Kirby provided a letter for the insurance company on my behalf and ensured that the situation was completely resolved. The fact that his high-level of care and compassion extends beyond the surgical room shows he truly cares about his patients' whole experience. Dr. Kirby's ability to quickly put me at ease and the level of care and attention he provides is extraordinary. While nobody looks forward to dental surgery, if I ever find myself in need of it again, Dr. Kirby will always be my first choice.

Friendly and professional staff. Dr. Kirby extracted both teeth within a few minutes making sure I…read morewas as comfortable as possible. Would recommend to anyone.

I highly recommend this dentist. The staff are friendly, knowledgeable and wonderful with kids. My…read moregrandkids love going to the dentist and can't wait to go back!. I was taking them to a pediatric dentist in Kalamazoo who was going to send my grandson to the hospital for oral surgery which was going to cost almost $2000 out of pocket, but the kid's doctor recommended Dr. Rowland and I am so glad he did!!! Come to find out, my grandson didn't need the surgery. Dr. Rowland was able to remove the bad teeth and not only saved me from spending a lot of money I didn't have, but saved my grandson from an unnecessary surgery!!! Thanks so much Dr. Roland!!!

Dr. Rowland's sign says, "caters to cowards" and it's absolutely true. While I don't fear the…read moredentist specifically, I have a very strong fear of needles, which makes simple dentistry like getting a filling a terrifying prospect for me. Dr. Rowland and his staff could not be more accommodating and kind to the fearful visitor like me. Rather than treat me like I had a problem--that all I had to do was "think differently" and I would suddenly be no longer afraid--they took care of me, offered me anything and everything I needed to make me comfortable (topical numbing to make sure I didn't feel the shot), and on top of it, they treated me with compassion. I can still remember the first time I was there for a filling, and Dr. Rowland sat there and spoke to me while squeezing my shoulder comfortingly as the numbing set in, helping me get my mind off what was about to happen. Now, while I still can't say I look forward to dental work, at least I don't dread it. Incidentally, I also appreciate how well the staff knows their patients--Dr. Rowland always asks after my family and remembers conversations from previous visits. I feel very welcome there and would recommend him to anyone!

Dr. Leonard took such wonderful care with me as a young girl. Can not recommend him more. I'd be…read moreseeing him still if I were still in the area.

Very professional and honest. Traditional diagnostic tools and the reasonable price reflects that…read more Dr. Leonard is very reserved and objective; he will treat what needs treated, not fill every pit and groove for profit.The hygeniest is experienced and thorough; she's not just a "polisher". The front desk is run by an efficient receptionist. There was no preaching or shaming, just care. The office is set up to ensure patient privacy. I highly recommend this office, particularly if you've been ripped off by a chain dentistry or a "bargain" dentist.

Setting up appointments for my children was super easy thanks to the friendly and knowledgeable…read morefront desk staff! As my children were new patients we welcomed in with kindness and warmth. We were greeted and given a tour of the office by the lovely front desk personnel, she even gave my kiddos welcome bags with goodies! When we were called back to be seen by the amazing Miss Alicia, she took great care of us! Miss Alicia was awesome at making us feel comfortable and she focused on providing excellent dental hygiene care for both my children (age 8 and 11). Dr. Peiffer comes with 17 years of experience which was another source of confidence that I was in great hands and had chosen the right dentist office for my family! My kids also received new toothbrushes, dental floss, mini toothpaste, and prizes at the end of our visit! Happy new patients here! 10/10 We love MI Smiles Dental here in our home town of Ionia!!

By far the best dentist I have been to in 30 years. The office/facility is new, along with the…read moreequipment and instruments. The staff is friendly and knowledgable, highly recommended to anyone of any age. Great family dentist!

They are very kind here and honestly made me fear the dentist a lot less! Didn't wait long at all…read moreand felt very comfortable :)

I was a patient with the former dentist who retired. I continued with the practice expecting at…read moreleast a decent level of service. But I have been repeatedly disappointed. Issue #1: They do not return phone calls in a prompt manner. (Their office is closed on Fridays. But I called them on Friday, Oct. 17th after 4pm to ask for a callback on Monday to schedule an appointment for a dental issue. I expected that they would call me back some time on Monday when they reopened. But they did not. So, I called on Monday, Oct. 20th at 4:50pm and left another message, reminding them that I had called on Friday about a dental issue and that they still had not called me back. They did not call me back until Tuesday, Oct. 21st at 8:03am.) Issue #2: The dentist is not readily available (As a new practice at that location, they had rotating dentists seeing the patients. They explained to me that they were in the process of hiring a new dentist, which is why there would be different dentists present. Mind you, I do not have many dental issues, so I only visit the dental office once every 6 months. But I still was able to notice the rotation of faces. The last time I was there, last summer, the dentist was not even present. The dental hygenist told me that she would have the dentist call me about a potential cavity that was spotted on the x-ray. I never received a phone call.) Issue #3: They do not prioritize patient issues. (When the receptionist finally called me back on Tuesday, Oct. 21st, I described the tooth sensitivity that I was feeling. She told me that the soonest she could schedule me was for the following Monday morning, Oct. 27th at 8am. Although I wanted something sooner, especially considering that I had to call them twice to get a simple callback, I accepted the Monday appointment.) Issue #4: They do not respect the patient's time. (As a professional in my own field, I rarely take time off. When I do, I have to make special arrangements. Making those arrangements takes a lot of time on my part. I spent a good portion of my time on Sunday, Oct. 26th, to prepare for my absence on Monday, Oct. 27th. After dropping off my child to school on Monday, I was en route to the dental office for my much-awaited appointment at 8am. The office receptionist called me at 7:35am to tell me that the dentist was not in town and that my appointment would have to be rescheduled.) Summary: Life happens. Nothing is perfect. Everyone makes errors. But when the errors repeatedly occur, you have to step back, evaluate the situation, and take action. I find it curious that they couldn't find an appointment for the week of Oct. 20th when I initially called. But, when they canceled last-minute, they had an available appointment only 2 days later on Wednesday, Oct. 29th. It is even more peculiar that the dentist did not communicate his delayed travel sooner so that his patients could be informed earlier. Yes, the weekend is your own personal time. But, if you know that your personal time is potentially going to affect your professional time, then you have an obligation to inform those who will be affected. It is a common courtesy and a professional duty. The dental office is conveniently close to my house. Not to mention, I have been at that practice since I was in elementary school. I am now in my mid-40s. However, the ownership has changed and I am no longer receiving the stellar dental care that I once did. Although there are some nice staff members, the overall service is disappointing and lackluster. Feel free to try their services, if you'd like. But keep my story in mind because you may also find yourself in the same boat. By the way, as a result of my experiences at Kzoo Family Dental, I have decided to remove my two daughters and me from that practice and join another.