Awful office manager. This office bills incorrectly and they over charge. The appropriate phrase is…read morefraudulent billing. I have never been so disrespected by someone who truly feels that their title as office manager with blue hair and incredibly shitty attitude is above all else. You are a glorified assistant. I'm disgusted and truly wonder if this dentist and office has taken advantage of numerous patients. Disgusting. Be professional and at least LOOK professional.

MAH Horrible experience…read more I would like to preface this by stating that I have previously had a very positive opinion of Dr. Cohrs personally. I firmly believe his bedside manner, attention to detail, and dental work are truly impeccable, and I appreciated his clinical care during my previous visits over the years. During my most recent visit though, things had changed. I was told by the hygienist, Lyndi, that a panoramic X-ray was "required by law" to maintain their license, with implied risk if refused. No such Michigan law exists--regulations cover equipment safety only, not mandating patient imaging (per LARA-Licensing and Regulatory Affairs and Michigan Dental Association). My low-risk profile (excellent hygiene, no cavities in years, healthy gums, recent normal bitewings) showed no clinical need. ADA 2026 guidelines require panoramic only when necessary, to minimize radiation, not routinely. When I raised the issue feeling misled about Timberview losing their license, the hygienist called in the office manager who was beyond rude, defensive, interrupted repeatedly by obscuring and pivoting to "our standard of care," then asked my opinion of their standard. I said it felt revenue-driven rather than evidence-based. She immediately told me to leave. This was gaslighting: obscuring the obvious falsehood with vague "patient care standards" and punishing honest feedback with abrupt dismissal. Deceptive communication and unprofessional handling erode trust. Patients deserve transparency, not pressure and deflection. Unfortunately the unprofessional conduct of the office manager--particularly her repeated interruptions, twisting of the initial misleading statement, dismissive attitude, and abrupt decision to ask me to leave after I shared my honest opinion--has eroded my trust in the practice as a whole. Despite my high regard for Dr. Cohrs' skills and care, this experience will unfortunately prevent me from returning. Perhaps the business/name change to Timberview Dental has caused the business to now become profit driven over patient care driven. Be VERY careful about agreeing to unnecessary procedures that are lining their pockets.

This review is in regards to the experience in which I enjoyed with my first and only scheduled…read moreappointment at the Kalamazoo Oral & Maxillofacial Surgery. I had been given a consultation to have a wisdom tooth pulled, through the Dental Office within the Department of Veterans Affairs Medical Center. The Community Care Department approved the consultation to be scheduled at the Kalamazoo Oral & Maxillofacial Surgery, the Briarwood Valley Office Park. West Main. suite 200, Kalamazoo, MI 49006 location. I called the the phone number (269-388-2026) listed for that office, on the date of 02/20/2026. I had spoken with an employee of the Kalamazoo Oral & Maxillofacial Surgery and was able to schedule an appointment for 03/04/2026 at 1300. Again, this appointment was scheduled for the Briarwood Valley Office Park. West Main. suite 200, Kalamazoo, MI 49006 location. As I had arrived to my scheduled appointment at the Briarwood Valley Office Park. West Main. suite 200, Kalamazoo, MI 49006 location on 03/04/2026, I noticed a marquee sign located at the entrance of the Office Park, the sign did advertise the information for the Kalamazoo Oral & Maxillofacial Surgery. As I arrived in front of suite 200, I noticed a sign mounted on the side of the building stating information for the Kalamazoo Oral & Maxillofacial Surgery. As I had entered the office to the joining offices, I see another sign presenting the information for the Kalamazoo Oral & Maxillofacial Surgery mounted on the wall, next to the office entry door. And then I noticed a paper size note taped to the glass door. The paper note stated "Our West Main office is closed today". In my confusion, I called the number listed on the paper size note. I was able to speak with an employee of Kalamazoo Oral & Maxillofacial Surgery and had been notified that the West Main office has been closed for three years. Again, they want me to believe that this location has been closed for three years. The website for the Kalamazoo Oral & Maxillofacial Surgery, has two locations listed for services. The West Main location is one. There is an active phone number listed on the website for the West Main location. There is a Marquee sign at the entrance of the Office Park with their information. There is an active sign on the side of building near the entry door. There was a paper size note taped to the entry door stating that they are closed today. The office does seem to be an active Dental office, with furniture. And for my favorite, I was able to schedule the appointment at the West Main office with an employee of Kalamazoo Oral & Maxillofacial Surgery. The Department of Veterans Affairs Community Care staff were confused with the information as well. The staff at the Kalamazoo Oral & Maxillofacial Surgery, informed the Community Care Office that they called my phone number to cancel the appointment at the West Main location. but, my phone number must not be in service. I have not received any apologies for the Kalamazoo Oral & Maxillofacial Surgery. Nor would I believe that one could be sincere. I will not be using this Dental office in the future.

Excellent experience. I am that anxious patient with a fear of dentists but I would absolutely go…read moreto this office again. I had a referral for an extraction and within two weeks I was sitting in the chair. I had sedation and clearly didn't feel a thing. Best part is the next day. No swelling , bruising or pain. The office called the next morning to check on me which I thought was wonderful and made me feel valued and cared for. . Thank you for everything !!!

excelent but think he no longer excepts delta dental. great waiting room. has modern equipment…read more think has own lab?

Zero stars is all this business is worth in my opinion.. Correction on the review I left about they…read moreused $500 of my ins. No, they used all my ins. for the entire year, plus $500, For doing nothing but cleaning and x-rays. & Consultation. For work they never did cuz I was told to go somewhere they take my ins. After they used it all.(thank you God) & Yes 5 years later, I'm still stunned by my experience here. However the blessing is. I love my new dentist & for less money then they quoted me, for doing work that wasn't necessary, I love my smile and my new dentist. I was able to get some cosmetic work done , for less than I was quoted here for work that apparently didn't need to be done. Thank you for sending me off to find a good dentist! I'm gonna give them 1 star for that reason.

I had all 4 wisdom teeth out here with Dr. Bonnet. I am typically quite nervous with dental work,…read moreparticularly as I knew I needed a lot of work done due to the pain I was having. They fully understood and expected that I would be nervous and were willing to explain everything in detail. I had a consultation where I had a CT and x-ray and saw Dr. Bonnet to review what needed to be done. I then had the surgery, under general anesthesia- something I was nervous about. It all went very well, no bad side effects. I then had a quick follow-up. I felt very comfortable there. Even all of the insurance/ coverage was explained to me (with the potential of removing teeth that were not impacted and thus not covered). I would absolutely go back here for any further oral surgery, hopefully I don't have to though :)

The service was top notch. They have managed CDC guidelines and conducts business as if it's normal…read morepractice. The team dynamic is jovial and courteous. Hands down, it was my best dental experience to date.

I was referred to Dr. George Kirby at West Michigan Oral and Maxillofacial Surgery after a routine…read moredental exam indicated the need for an extraction of a couple of wisdom teeth. This being my first surgical experience, I was quite nervous. At my initial consultation with Dr. Kirby he informed me that one of the teeth wouldn't need to be pulled at this time. This was a refreshing surprise for a dental practitioner to not push for as many procedures as possible. During this consultation, everything was explained and easy to understand. Dr. Kirby stayed to answer any questions I had and I didn't feel rushed at all. It was as if I was his only patient that day with the level of attention he and his assistant showed me during that consultation. Upon leaving the consultation, I felt more at ease about the procedure and felt confident that Dr. Kirby would take good care of me. On the day of my procedure, Dr. Kirby was running a bit behind schedule due to some additional work a previous patient was having performed. But, Dr. Kirby's assistant checked on me regularly and kept me informed the entire time. When Dr. Kirby arrived in my procedure room, he answered a couple more questions I had and then went to work. The procedure went perfectly and Dr. Kirby even spent some time in the recovery room with me to answer after-care questions and make sure I knew everything I needed to before heading home. In the months following my procedure, I ran into some issues with my insurance company. Dr. Kirby provided a letter for the insurance company on my behalf and ensured that the situation was completely resolved. The fact that his high-level of care and compassion extends beyond the surgical room shows he truly cares about his patients' whole experience. Dr. Kirby's ability to quickly put me at ease and the level of care and attention he provides is extraordinary. While nobody looks forward to dental surgery, if I ever find myself in need of it again, Dr. Kirby will always be my first choice.

Friendly and professional staff. Dr. Kirby extracted both teeth within a few minutes making sure I…read morewas as comfortable as possible. Would recommend to anyone.

I highly recommend this dentist. The staff are friendly, knowledgeable and wonderful with kids. My…read moregrandkids love going to the dentist and can't wait to go back!. I was taking them to a pediatric dentist in Kalamazoo who was going to send my grandson to the hospital for oral surgery which was going to cost almost $2000 out of pocket, but the kid's doctor recommended Dr. Rowland and I am so glad he did!!! Come to find out, my grandson didn't need the surgery. Dr. Rowland was able to remove the bad teeth and not only saved me from spending a lot of money I didn't have, but saved my grandson from an unnecessary surgery!!! Thanks so much Dr. Roland!!!

Dr. Rowland's sign says, "caters to cowards" and it's absolutely true. While I don't fear the…read moredentist specifically, I have a very strong fear of needles, which makes simple dentistry like getting a filling a terrifying prospect for me. Dr. Rowland and his staff could not be more accommodating and kind to the fearful visitor like me. Rather than treat me like I had a problem--that all I had to do was "think differently" and I would suddenly be no longer afraid--they took care of me, offered me anything and everything I needed to make me comfortable (topical numbing to make sure I didn't feel the shot), and on top of it, they treated me with compassion. I can still remember the first time I was there for a filling, and Dr. Rowland sat there and spoke to me while squeezing my shoulder comfortingly as the numbing set in, helping me get my mind off what was about to happen. Now, while I still can't say I look forward to dental work, at least I don't dread it. Incidentally, I also appreciate how well the staff knows their patients--Dr. Rowland always asks after my family and remembers conversations from previous visits. I feel very welcome there and would recommend him to anyone!

Dr. Leonard took such wonderful care with me as a young girl. Can not recommend him more. I'd be…read moreseeing him still if I were still in the area.

Very professional and honest. Traditional diagnostic tools and the reasonable price reflects that…read more Dr. Leonard is very reserved and objective; he will treat what needs treated, not fill every pit and groove for profit.The hygeniest is experienced and thorough; she's not just a "polisher". The front desk is run by an efficient receptionist. There was no preaching or shaming, just care. The office is set up to ensure patient privacy. I highly recommend this office, particularly if you've been ripped off by a chain dentistry or a "bargain" dentist.

Setting up appointments for my children was super easy thanks to the friendly and knowledgeable…read morefront desk staff! As my children were new patients we welcomed in with kindness and warmth. We were greeted and given a tour of the office by the lovely front desk personnel, she even gave my kiddos welcome bags with goodies! When we were called back to be seen by the amazing Miss Alicia, she took great care of us! Miss Alicia was awesome at making us feel comfortable and she focused on providing excellent dental hygiene care for both my children (age 8 and 11). Dr. Peiffer comes with 17 years of experience which was another source of confidence that I was in great hands and had chosen the right dentist office for my family! My kids also received new toothbrushes, dental floss, mini toothpaste, and prizes at the end of our visit! Happy new patients here! 10/10 We love MI Smiles Dental here in our home town of Ionia!!

By far the best dentist I have been to in 30 years. The office/facility is new, along with the…read moreequipment and instruments. The staff is friendly and knowledgable, highly recommended to anyone of any age. Great family dentist!