I would not recommend this office for my children or anyone else's children…read more For being a children's office, the staff has a very rude and impatient demeanor. The dentist is very nice, but our experiences with the dental hygienist and Receptionist have been subpar. We have given them a couple chances, But after our last visit, will be taking our children somewhere else.

This office has seen considerable growth in the past few years after Dr. Jody purchased the…read morebusiness from Dr. Depoen. The front office stall is not customer friendly at all. If you call and say that you're running one minute behind they tell you to reschedule. They make you fill out patient information on their computers that are old and do not work properly. There's never any new information that the request; just the same questions. The front office staff is reflective of this inefficiency. The hygienist are the bright stars of this Dentist office. The are concerned and look out for the best for your children. We will no longer go to this office. We appreciate all that Dr Jody and the hygienist have done for our children.

My daughter has been a patient here for 8 years (starting at age 2) and we are very happy with the…read morecare. Lori, the hygienist, is amazing with kiddos. My daughter needed a tooth extracted and everyone was so helpful and caring. They have flatscreens on the ceiling so the patient can watch the cartoon movie of their choice while having the tooth removed. My daughter still talks about how it did not hurt! If your kiddo needs a tooth extracted, do pay the extra $75 for the nitrous gas that insurance does not cover. It smells like strawberries and helps them relax a bit without making them too sleepy. It just helps take the edge off if they are nervous. We did this and I am glad we did. I have been very impressed with Dr Wang and her team!

Disappointing in they only accept Deltal Dental for insurance. I guess we aren't ever going back.read more

So my children were patients at Kalamazoo Family Dentistry. In 2019, I suffered a nervous…read morebreakdown and had to be hospitalized for Complex PTSD, clinical depression and acute alcoholism. I was a police officer, sergeant and SWAT operator for 20 years and the job took its toll on me and on my family. During this time, my youngest son was treated at KPD and there was a small co pay of approximately $100 owed. The bill unintentionally was overlooked, while I recovered, had to medically retire from my career that defined who I was and my family was recovering and learning how to function post job, post alcoholism, post untreated mental illness. Approximately 6-8 months later, we were notified that we had been expelled from the practice for non payment. I immediately called them and tried to make it right, but to no avail. The office manager blatantly told me that I could pay the balance, but my children would NEVER be allowed back as patients. Since then, we have searched and searched for a child dentist. The. COVID 19 happens. My children continue to go untreated, dentally, because we were kicked out of our place and we couldn't find another place during the pandemic. February 2022. I finally get my dentist to see my daughter, because she is complaining of tooth pain and she's crying. My dentist referred my daughter back to Kalamazoo Pediatric Dentists. So I call the office and I tell the manager that my daughter is in a lot of pain and that she has an abscess tooth that needs to be fixed. I told her that my dentist had prescribed her a antibiotic, but that she desperately needed to be treated. I told her that my daughter is comfortable with Dr. Van and that she wants to come back. She told me straight up, without pause or hesitation, you are expelled from our practice. No concern about my daughters health, no regard for our being upstanding patients and paying all other bills on time. Just the attitude that we don't need your business because we have an overflow of patients so screw your problems. Oh and screw your daughter too! My daughter is 8 years old. That office manager and those dentist is should be ashamed of themselves.

Great front desk communication and cleanliness! Love the play area, rewards , and aspects for kids…read more We moved from another dentist to this one to help with my daughter not doing great in the chair. Hygienists are always welcoming and try to make us at home the first time. However, This time around was different as the appointment went on to finding out my daughter had a cavity , the whole mood of the appointment changed . The dentist was very short, he didn't get any tips for helping for future cavities - with the type of teeth she has it's likely to happen again . He made me feel as a bad parent this way and the hygienist pretty much followed suit with the same . Hopefully next time around will be different but as of now looking for another kid friendly dentist as this was a huge turnoff .

Dental Dreams was not an impressive experience. They were super disorganized. They didn't have my…read moreappointment in the system even though they wrote the appointment on a card for me during my last visit. They had 8 staff working the front desk... pleasant and talkative and ineffective. They brought me back and after 20 mins they had me switch chairs / rooms because they put me in a room for a different dentist and I waited more. The techs didn't seem to know much ie they kept checking if I needed X-rays. They never even cleaned my teeth!! They "polished" the front ones and the dentist used a "sonic scaler" on a few which really hurt. The room was pretty messy and dirty. The dentist, Ms B, herself was nice and explained things. I picked this place because they took my insurance.

This place is a delight. The dentist is new, so past reviews may not apply. The office staff was…read morekind and efficient, and the dentist was very skilled and compassionate. Driving by, I thought this was a pediatric dentist, and I learned that grown-ups can go there, too. There's a huge play space for kids -- maybe anxious adults can use it, too? For me, there was no waiting. They called me in a few minutes before my appointment time!

Love, love, love this office. Great pricing, amazing bedside manner and very friendly staff. My…read morecrown was done to perfection and I just received my first cleaning. Happy to have a dentist to establish a long dental history with and looking forward to finally having the smile I've always wanted.

love the staff but when Scott Stromstra sold the practice, the prices went up. I don't need a free…read moretoothbrush, televisions that are often not on in the exam room, and a dentist who can't sit down. I don't need to pay more for this. Sorry.

They have corrected the situation with my insurance, and can help me now. I am grateful because I…read morelike the dentist.

My daughter had a infection and they wanted to fill her teeth never said anything about an…read moreinfection or spoke with me about her care! This was unbelievable that they see she had an infection and needed medication , I gave one star but wish I didn't ! Oh I found out she had infection I took to another dentist

I absolutely love this dentist office. Everyone in the office is caring and amazing. I have never…read morehad a dentist that you can clearly tell isn't in it for the money. When I went in there she came up with a plan that would help me get things fixed but wouldn't dent my pocket. She gets to know you as the patient in a way that's like you're at the hair salon. The front desk lady, Olivia is absolutely amazing I've asked her to print things and questions that may be hard to answer and she gives me an answer with a smile on her face. All the front desk ladies do. The hygienists and the dental assistants are absolutely amazing as well. I got over my fear of dentists and needles in my mouth because of this place and the amazing people who are employed here. I definitely recommend coming here. She's also a partner with delta dental which it's hard to find a good dentist that takes that insurance let alone discounts you for having that insurance!!!!

DO NOT RECOMMEND!!Extremely RUDE and very UNPROFESSIONAL front desk office manager and POOR QUALITY…read moredental work! I've been a patient here for a while and had to come back MULTIPLE times to fix fillings that weren't done correctly (that should be the easiest thing for a dentist to do). Never even received my partial denture due to so many various issues. They are fast to take your money but unwilling to refund the WHOLE amount! Any little inconvenience with the dentist and she refers me out (this happened 3-4 times). She simply is not experienced enough to understand the complexity of certain dental issues (or just doesn't want to deal with them). I also had to go to my PCP for an antibiotic. I was referred to an oral surgeon for a sinus/dental issue and they could not get me for over 5 months (even with it being urgent). I was left to call everyday to see if there was a cancellation. The other option from them was to go to an oral surgeon in GR, an hour away. What kind of company has only TWO options and one of them being an hour away! I simply could not take the time off of work. I called and spoke with the office manager and instead of receiving sympathy, I received the BIGGEST ATTITUDE of all time. She reminded me that I did not want to drive an hour away and said I need to "SHOP AROUND". I have been in healthcare for ten years and I would NEVER treat a patient IN PAIN like that! I was left to find a dentist myself for a second opinion, and when I asked for my imaging to be sent to me (and the dentist who needed them) it was SUCH an ordeal for them, they just could not be bothered. The office manager also took days to send my referral (on purpose). I know this because of her OBNOXIOUS ATTITUDE on the phone prior. A few days later I got a letter in the mail discharging me as a patient. I could not believe it! I never said or did anything to justify that course of action. I hope the dentist realizes that her choice in an office manager is putting patients (and future patients) health in jeopardy. The standard of care at this company is BEYOND subpar. Please THINK TWICE before becoming a new patient at this facility.