Awful office manager. This office bills incorrectly and they over charge. The appropriate phrase is…read morefraudulent billing. I have never been so disrespected by someone who truly feels that their title as office manager with blue hair and incredibly shitty attitude is above all else. You are a glorified assistant. I'm disgusted and truly wonder if this dentist and office has taken advantage of numerous patients. Disgusting. Be professional and at least LOOK professional.

MAH Horrible experience…read more I would like to preface this by stating that I have previously had a very positive opinion of Dr. Cohrs personally. I firmly believe his bedside manner, attention to detail, and dental work are truly impeccable, and I appreciated his clinical care during my previous visits over the years. During my most recent visit though, things had changed. I was told by the hygienist, Lyndi, that a panoramic X-ray was "required by law" to maintain their license, with implied risk if refused. No such Michigan law exists--regulations cover equipment safety only, not mandating patient imaging (per LARA-Licensing and Regulatory Affairs and Michigan Dental Association). My low-risk profile (excellent hygiene, no cavities in years, healthy gums, recent normal bitewings) showed no clinical need. ADA 2026 guidelines require panoramic only when necessary, to minimize radiation, not routinely. When I raised the issue feeling misled about Timberview losing their license, the hygienist called in the office manager who was beyond rude, defensive, interrupted repeatedly by obscuring and pivoting to "our standard of care," then asked my opinion of their standard. I said it felt revenue-driven rather than evidence-based. She immediately told me to leave. This was gaslighting: obscuring the obvious falsehood with vague "patient care standards" and punishing honest feedback with abrupt dismissal. Deceptive communication and unprofessional handling erode trust. Patients deserve transparency, not pressure and deflection. Unfortunately the unprofessional conduct of the office manager--particularly her repeated interruptions, twisting of the initial misleading statement, dismissive attitude, and abrupt decision to ask me to leave after I shared my honest opinion--has eroded my trust in the practice as a whole. Despite my high regard for Dr. Cohrs' skills and care, this experience will unfortunately prevent me from returning. Perhaps the business/name change to Timberview Dental has caused the business to now become profit driven over patient care driven. Be VERY careful about agreeing to unnecessary procedures that are lining their pockets.

I was very disappointed with Drake Dental. I had been going there (Centre St. Portage) for…read morecleanings and a couple fillings. I had a bridge come loose and fall out. I called and got an appt. within a couple days. I saw Dr. Mallory who was new to me. He looked at my bridge and my mouth. He determined my bridge was broken and could not be cemented back on. His treatment plan was almost $6,000 out of pocket. I got a second d opinion from another dentist who said the bridge was not broken and cemented it back on. There was no charge because insurance covered it. Needless to say, I have found a new dentist and will not be returning to Drake Dental.

Drake Dental policies are set only with the owner's best financial profit in mind but not the…read morepatient's rights and/or real needs. The only contact with questions about services or trying to negotiate imposed unnecessary services is exclusively through the staff taking phone calls and, repeating, like a broken record, that these are the policies of Dr. Khaghany and nothing will change. In short, her way or the highway. On May 27th, during my regular cleaning services, a small cavity was found by the hygienist and later confirmed after a full mouth X-ray evaluation. Before the X-ray, I was assured that the procedure was necessary and fully covered by my dental insurance. I asked about that not once by twice to make sure my understanding was correct. A surprise came when I was presented with a bill and additional payments. It turned out that four different X-ray pictures were taken but only two were fully covered. A greater surprise came when I wanted to scheduled an appointment to get a needed filing for the tooth with cavity. I was informed that I must take a panoramic X-ray, required every 3 years (?) and pay for that in full before I could get any new service, including the now very much needed filling. There was no way to negotiate to get the filling now and, possibly, the panoramic X-ray before my new October scheduled cleaning. I was denided that which I find very unethical, unprofessional and very wrong. I have to quickly find a new dentist to get very much needed filling now when my cavity keeps deteriorating.

I have been a patient of Gull Lake Dental Care for approximately 12 years, maintaining consistent…read moresix-month hygiene visits in addition to alternating three-month visits with a periodontist in Kalamazoo. Until my most recent appointment on May 14, I had generally viewed the practice positively. During this visit, I inquired about the possibility of consolidating my appointments to the Richland location. The hygienist indicated this might be challenging due to staffing shortages. When Dr. Todd Tucker briefly joined the appointment, the hygienist relayed my request. His response--that the practice could no longer accommodate me and that I should instead rely on my periodontist located approximately 40 minutes away--was abrupt and lacked any effort at discussion or patient consideration. I then asked whether ongoing care with a periodontist was still necessary following my prior surgery. Dr. Tucker's response--"yes, unless you want all your teeth to fall out"--was unnecessarily harsh, unprofessional, and dismissive. The tone and phrasing were inappropriate and did not reflect the level of respect or patient-centered care I expect, particularly as a long-standing patient. This interaction was both disappointing and concerning. Patients deserve clear, respectful communication, especially when discussing treatment decisions and care transitions. Unfortunately, this experience fell well short of that standard. I want to be clear that this review does not reflect the professionalism and care demonstrated by other staff at Gull Lake Dental Care, who have consistently been courteous and supportive. However, based on this experience, I cannot recommend Dr. Todd Tucker.

I have gone there since before Dr. Tucker took over the practice. Last year several very old…read morefillings in my front teeth started failing and falling out. Not only did Dr. Tucker replace them but fixed them so they weren't even visible (unlike the old ones). As he was doing the work he told me what he was doing, and was careful to avoid pain (I didn't want novocaine). I've always been happy with the care I've received, but this was over and above.

I have been going to Dr. Allen my whole life, since I was old enough to have teeth it seems like…read more I've always enjoyed going there. The dental hygienists and front desk staff are friendly, gentle, and kind. Dr. Allen is very personable and helps you understand what is going on in your mouth. The new building is really gorgeous. I was lucky enough to go there once after they redid it a few years back. It's very homey feeling. I really miss being a patient there, but I've since moved out of state and cannot drive to Kzoo just for a dentist appointment! I like that they still have the 'no cavity club' - of course these days all the pictures are digital and on the website - when I was a kid they took a polaroid of us and pinned it up in the waiting room. :) If you're lucky enough to go to Dr. Allen, I envy you!

excelent but think he no longer excepts delta dental. great waiting room. has modern equipment…read more think has own lab?

I would highly recommend Neal Family Dentistry to anyone looking for a new dentist. Dr. Neal is…read morethorough in his work, and explains the procedure he is doing on you. He answers any questions you may have with confidence. All of his staff is friendly, and sensitive to your needs. They make you feel comfortable. Many nice updates have been made to the office since Dr. Neal bought the practice. Glad to have them in my corner.

No sooner had we blinked our eyes and Dr. Ribitch joined his wife in Grand Rapids, selling the…read morepractice he had earlier bought from Dr. Foster to a new dentist, Dr. Neal. I seem very attached to the building because I decided to stay as a patient. And I guess I've been lucky or fortunate, because I find Dr. Neal to be an absolutely perfect dentist. He appears to have modernized the practice by the use of electronic record keeping and introducing new technology to aid in dental care (e.g., a panoramic dental X-ray machine). During the COVID crisis, the practice took the typical precautions I saw other practices and hospitals took. I would recommend this practice if you are searching for a new dentist.

After being warmly welcomed by Laura at the front desk, I had my first appointment with hygienist…read morePam and Dr. Jennifer Sarantos yesterday. I was a bit nervous since I hadn't seen a dentist in 2 years but everyone was kind, compassionate, and kept me informed throughout the visit. Pam was thorough but gentle and frequently checked in with me to make sure I was doing ok. They don't rush. They get to know you. They truly care about the health of your mouth and teeth (as well as your comfort). They also listen to you and take your opinions/experiences into consideration. For example, after switching from an expensive, hard nighttime mouth guard (that I found very uncomfortable) to an OTC soft one several years ago, I had two past dentists tell me that the soft ones are virtually useless. Dr. Sarantos told me to keep using it if it's working for me. Finally, they respect your financial situation and don't guilt trip or push services at you-they advise and educate and then leave it up to you. Very impressed!

Want to take a moment to express our gratitude for the exceptional care both Geo and I have…read morereceived at Lindenwoods Dental. From the moment we walk in we're greeted with kindness and professionalism. Dr Carrie and team/staff always pay attention to our needs and comfort -- and it's the warmth and respect shown by EVERY member of the TEAM. This is in addition to the excellent dental work. Their combination of dentistry makes each visit such a positive experience. It's rare to find a team that combines expertise with genuine compassion, and we feel fortunate to be under Lindenwoods Dental care. We appreciate the efforts EVERYONE in the office put into creating such a welcoming environment. THANK YOU ALL AT LINDENWOODS DENTAL!!!

Such a awesome group of caring people took great care of me. Always nice. Calm environment and pain…read morefree

Dr. McBride did not believe me that my tooth was damaged because she couldnt see anything. 2 weeks…read morelater the tooth cracked in half beyond repair and it was soo painful she had to extract it. While doing so, she failed to put in bone grafting even though I had told her I wished to pursue a tooth implant. I later learned at a better dentist office, that bone grafting is a necessary step during extraction if the patient intends to pursue a tooth implant. Now I keep getting bills that I have already paid in person. This place is not a good establishment. Even the receptionist is rude. I do not recommend Crossoaks Family Dentistry unless you want to end up toothless like me.

Excellent care with kind staff. Dr McBride is thorough and friendly. So happy to be a patient here.read more