Avoid this clinic - painful, unprofessional, and misleading…read more Dr. Kevin Shugger insisted on retreating my 10+ year-old root canal despite my request for extraction. He charged $1,600 to insurance and took $300 from me, only to reopen and refill the same root, not perform a full retreatment. The pain after numbing was unbearable, and the office lied multiple times about their hours and failed to send a promised antibiotic prescription--putting my health and my patients at risk. Staff were disrespectful and unprofessional. The assistant addressed me in a degrading way and tossed my appointment card. When I finally went to a dental emergency clinic, they extracted the tooth properly for an additional $950. This clinic cares more about billing insurance than patient well-being. Poor care, lies, and dismissiveness made this the worst dental experience of my life. I'm filing formal complaints and urge others to avoid this place.

All about the money. Was unable to complete the root canal. Instructed me to come back a week later…read morewhile I was still in pain. Paid my 500 told me that was my portion paid in full. Came back would not complete canal . Three months later sends me a bill for additional 107. Can't believe I overpaid for service I didn't get. Stay away

I didn't know quite what to expect, but this office far exceeded any expectations I could have set…read more From the warm décor, and pleasant staff to the bed bath and beyond soap in the bathroom I felt that every detail was exacting. When the environment is well done, and the attention to detail is clear, my fears were gone. I knew that this was a place where people knew what they were doing. The soft music, the headsets that were programmed to my own liking, the smiling and soft spoken knowledgeable staff put me at ease and kept me at ease. I was numbed quite well (I didn't feel a thing) and was treated like first class! The Assistant Jo and Dr. Thomas were amazing and addressed any concerns that I may have quickly and expertly. Again I highly recommend this office for any endodontic needs!

I had an excellent experience. THE STAFF WAS SO FRIENDLY AND HELPFUL. They let me know step by step…read morethe procedure i was recieving and made it painless. I appreciate being informecd before having a proceedure done, i definately recomened them. THank you Brenda and Dr. McLaughlin.

They are always on time for appointments, super friendly staff and probably the best dentists in…read moretown. Scott

I called them and made an appointment because i was refered there by my insurance company. I pre…read morearranged a Lyft ride to and from. I spoke clearly and in English to the rep when I made the appointment. She explained to me that that I could get the Exam on the appointment date but the cleaning wold be scheduled later. I ageed and she verified my insurance. Then 2 days before the appointment some one else calls me from there to tell me that my insurance would not cover the Premier dentist. So I was forced to cancel my appointment. I have not been able to get a dental appointment in 3 years in Kalamazoo.

Absolutely amazing dentist. Dr. Bandos has wonderful chair side manners. She is thorough and…read morelistens to your concerns. She has done extensive work repairing old restoration work from my previous dentist. My teeth have never looked or felt better.

Professional. Compassionate. Highly skilled staff…read more Friendly. Impressive in every way!

Ok so I have been coming to this dentist for years and love it. They are clean, courteous, always…read moreup on the latest technology. However I always come on Thursday. Today I had to make a special stop on Monday for a make up appointment. On Mon, We'd, and Friday you can have the most incredible snuggly pug named Clark sit on your lap during your appointment and offer comfort. In fact I don't even need them to be a dentist anymore. If I could sit in the chair, listen to an playlist, sucking gas and petting this puppers it might be as close to heaven as you can find in this bleak and fading world. This dentist is a freaking revolutionary. The game is changed.

As always, received great service and care. Had a procedure scheduled the day after my first…read morescheduled appointment. They were able to merge the two appointments into a one-time visit. Since it's 70 degrees and sunny (in late February!) was able to spend more time outdoors in the sun. A big deal since it's supposed to snow tomorrow!!

I've been to a lot of dentists. I have a lot of teeth, ya know. Many dentists are decent enough at…read moretheir job. Some are pretty bad and give the others a bad name. The dentists and honestly everyone else who works here is courteous, professional, and excellent at communication every step of the way. I had two procedures done here, and let me tell you, it was a pleasure. Dental work is typically merely tolerable, but I felt comfortable and relaxed the whole time thanks to the skilled work and personable touch of everyone on staff here. If you're looking for a dentist, I wouldn't hesitate to recommend Drake Dental as the place to go. Get your appointment today!

Drake Dental policies are set only with the owner's best financial profit in mind but not the…read morepatient's rights and/or real needs. The only contact with questions about services or trying to negotiate imposed unnecessary services is exclusively through the staff taking phone calls and, repeating, like a broken record, that these are the policies of Dr. Khaghany and nothing will change. In short, her way or the highway. On May 27th, during my regular cleaning services, a small cavity was found by the hygienist and later confirmed after a full mouth X-ray evaluation. Before the X-ray, I was assured that the procedure was necessary and fully covered by my dental insurance. I asked about that not once by twice to make sure my understanding was correct. A surprise came when I was presented with a bill and additional payments. It turned out that four different X-ray pictures were taken but only two were fully covered. A greater surprise came when I wanted to scheduled an appointment to get a needed filing for the tooth with cavity. I was informed that I must take a panoramic X-ray, required every 3 years (?) and pay for that in full before I could get any new service, including the now very much needed filling. There was no way to negotiate to get the filling now and, possibly, the panoramic X-ray before my new October scheduled cleaning. I was denided that which I find very unethical, unprofessional and very wrong. I have to quickly find a new dentist to get very much needed filling now when my cavity keeps deteriorating.